Code

Description

Causes

101

Exposure lamp error

The peak white level is less than 64/255 digits (8 bits)
when scanning the shading plate.

Exposure lamp defective Lamp stabilizer

defective Exposure lamp connector
defective Standard white plate dirty
Scanner mirror or scanner lens out of position
or dirty

120

Scanner home position error 1

The scanner home position sensor does not detect the
OFF condition during operation.

Scanner motor driver defective Scanner

motor defective Harness between SIO board
and scanner motor disconnected Scanner
HP sensor defective Harness between SIO
and HP sensor disconnected

121

Scanner home position error 2

The scanner home position sensor does not detect the
ON condition during operation.

Scanner motor driver defective Scanner

motor defective Harness between SIO board
and scanner motor disconnected Scanner
HP sensor defective Harness between SIO
and HP sensor disconnected

141

Black level detection error The black level cannot be

adjusted within the target value during the zero clamp.

Harness disconnected Defective SBU

142

White level detection error

The white level cannot be adjusted within the target
during auto gain control.

Dirty exposure glass or optics section SBU

board defective Exposure lamp defective
Lamp stabilizer defective Scanner motor
defective

144

SBU communication error

Defective SBU Defective harness
The SBU connection cannot be detected at power on or
Defective detection port on the BICU
recovery from the energy save mode.

161001

The error result of self-diagnostic by the ASIC on the

BICU is detected.

Defective BICU Defective connection

between BICU and SBU

161002

IPU error
Detected an error during an access to the Ri.

Defective BICU board

165

Copy Data Security Unit error

The copy data security board is not detected when the Incorrect installation of the copy data
copy data security function is set "ON" with the initial
security board Defective copy data security
setting. A device check error occurs when the copy
board
data security function is set "ON" with the initial setting.

195

Serial Number Mismatch

NVRAM defective BICU replaced without
Serial number stored in the memory does not have the
original NVRAM
correct code.

202

Polygon motor error 1: ON timeout

The polygon mirror motor does not reach the targeted
operating speed within the specified time after turning
on or changing speed

203

Disconnected or defective harness to

Polygon motor error 2: OFF timeout
polygon motor driver board Defective
The polygon mirror motor does leave the READY status
polygon motor driver board Defective
within 3 seconds after the polygon motor switches off.
polygon motor

204

Polygon motor error 3: XSCRDY signal error

The SCRDY_N signal goes HIGH (inactive) while the
laser diode is firing.

Disconnected or defective harness to

polygon motor driver board Defective
polygon motor Defective polygon motor
driver board

220

Laser synchronizing detection error: start position [K]

The laser synchronizing detection signal for the start
position of the LDB [K], [Y], [M], [C] is not output for two
seconds after LDB unit turns on while the polygon
motor is rotating normally.

Disconnected cable from the laser

synchronizing detection unit or defective
connection. Defective laser synchronizing
detector. Defective LDB. Defective BICU.

Laser synchronizing detection error: start position [Y]

The laser synchronizing detection signal for the start
position of the LDB [K], [Y], [M], [C] is not output for two
seconds after LDB unit turns on while the polygon

Disconnected cable from the laser

synchronizing detection unit or defective
connection. Defective laser synchronizing
detector. Defective LDB. Defective BICU.

222

Defective or disconnected harness to

polygon motor driver board Defective
polygon motor driver board Defective
polygon motor.

motor is rotating normally.

224

Laser synchronizing detection error: start position [M]

The laser synchronizing detection signal for the start
position of the LDB [K], [Y], [M], [C] is not output for two
seconds after LDB unit turns on while the polygon
motor is rotating normally.

Disconnected cable from the laser

synchronizing detection unit or defective
connection. Defective laser synchronizing
detector. Defective LDB. Defective BICU.

226

Laser synchronizing detection error: start position [C]

The laser synchronizing detection signal for the start
position of the LDB [K], [Y], [M], [C] is not output for two
seconds after LDB unit turns on while the polygon
motor is rotating normally.

Disconnected cable from the laser

synchronizing detection unit or defective
connection. Defective laser synchronizing
detector. Defective LDB. Defective BICU.

230

FGATE ON error: K
The PFGATE ON signal does not assert within 5
seconds after processing the image in normal job or
MUSIC for start position [K].

Defective ASIC (Lupus). Poor connection

between controller and BICU. Defective BICU.

231

FGATE OFF error: K

The PFGATE ON signal still asserts within 5 seconds
after processing the image in normal job or MUSIC for
end position [K]. The PFGATE ON signal still asserts
when the next job starts.

Defective ASIC (Lupus) Poor connection

between controller and BICU. Defective
BICU

232

FGATE ON error: Y
The PFGATE ON signal does not assert within 5
seconds after processing the image in normal job or
MUSIC for start position [Y].

Defective ASIC (Lupus). Poor connection

between controller and BICU. Defective BICU.

233

FGATE OFF error: YT

he PFGATE ON signal still asserts within 5 seconds
after processing the image in normal job or MUSIC for
end position [Y]. The PFGATE ON signal still asserts
when the next job starts.

Defective ASIC (Lupus). Poor connection

between controller and BICU. Defective BICU.

234

FGATE ON error: M
The PFGATE ON signal does not assert within 5
seconds after processing the image in normal job or
MUSIC for start position [M].

Defective ASIC (Lupus). Poor connection

between controller and BICU. Defective BICU.

235

FGATE OFF error: M

The PFGATE ON signal still asserts within 5 seconds
after processing the image in normal job or MUSIC for
end position [M]. The PFGATE ON signal still asserts
when the next job starts.

Defective ASIC (Lupus). Poor connection

between controller and BICU. Defective BICU.

236

FGATE ON error: C
The PFGATE ON signal does not assert within 5
seconds after processing the image in normal job or
MUSIC for start position [C].

Defective ASIC (Lupus). Poor connection

between controller and BICU. Defective BICU.

237

FGATE OFF error: C

The PFGATE ON signal still asserts within 5 seconds
after processing the image in normal job or MUSIC for
end position [C]. The PFGATE ON signal still asserts
when the next job starts.

Defective ASIC (Lupus). Poor connection

between controller and BICU. Defective BICU.

240

LD error: Bk
The BICU detects LDB error a few times consecutively
when LDB unit turns on after LDB initialization.

Worn-out LD. Disconnected or broken

harness of the LD

241

LD error: Y
The BICU detects LDB error a few times consecutively
when LDB unit turns on after LDB initialization.

Worn-out LD. Disconnected or broken

harness of the LD

242

LD error: M
The BICU detects LDB error a few times consecutively
when LDB unit turns on after LDB initialization.

Worn-out LD. Disconnected or broken

harness of the LD

243

LD error: C
The BICU detects LDB error a few times consecutively
when LDB unit turns on after LDB initialization.

Worn-out LD. Disconnected or broken

harness of the LD

285

Line position adjustment (MUSIC) error

Pattern sampling error ( insufficient image

Line position adjustment fails four consecutive times.

density ) Defective ID sensors for the line

position adjustment Defective image transfer
belt unit Defective PCU(s) Defective laser
optics housing unit

300

AC charge output error [K]

The measured voltage is not proper when BICU
measures the charge output for each color.

Disconnected or broken high voltage cable.

Defective or not installed PCU. Defective high
voltage power supply.

301

AC charge output error [M]

The measured voltage is not proper when BICU
measures the charge output for each color.

Disconnected or broken high voltage cable.

Defective or not installed PCU. Defective high
voltage power supply.

302

AC charge output error [C]

The measured voltage is not proper when BICU
measures the charge output for each color.

Disconnected or broken high voltage cable.

Defective or not installed PCU. Defective high
voltage power supply.

303

AC charge output error [Y]

The measured voltage is not proper when BICU
measures the charge output for each color.

Disconnected or broken high voltage cable.

Defective or not installed PCU. Defective high
voltage power supply.

325

Color development motor error

The motor LOCK signal is not detected for more than
two seconds while the motor START signal is on.

Color development motor slip due to an

increase in the torque caused by connected
components. Defective motor

360

TD sensor (Vt high) error 1: K

The Vt value of the black, magenta, cyan, or yellow TD
Black, magenta, cyan, or yellow TD sensor
sensor exceeds the specified value (default: 4.7V) with
disconnected. Harness between TD sensor
SP3020-002 for twenty counts. The [Vt - Vtref] value of
and PCU defective. Defective TD sensor.
the black, magenta, cyan, or yellow TD sensor exceeds
the specified value (default: 5.0V) with SP3020-001.

361

TD sensor (Vt high) error 1: M

The Vt value of the black, magenta, cyan, or yellow TD
Black, magenta, cyan, or yellow TD sensor
sensor exceeds the specified value (default: 4.7V) with
disconnected. Harness between TD sensor
SP3020-002 for twenty counts. The [Vt - Vtref] value of
and PCU defective. Defective TD sensor.
the black, magenta, cyan, or yellow TD sensor exceeds
the specified value (default: 5.0V) with SP3020-001.

362

TD sensor (Vt high) error 1: C

The Vt value of the black, magenta, cyan, or yellow TD
Black, magenta, cyan, or yellow TD sensor
sensor exceeds the specified value (default: 4.7V) with
disconnected. Harness between TD sensor
SP3020-002 for twenty counts. The [Vt - Vtref] value of
and PCU defective. Defective TD sensor.
the black, magenta, cyan, or yellow TD sensor exceeds
the specified value (default: 5.0V) with SP3020-001.

363

TD sensor (Vt high) error 1: Y

The Vt value of the black, magenta, cyan, or yellow TD
Black, magenta, cyan, or yellow TD sensor
sensor exceeds the specified value (default: 4.7V) with
disconnected. Harness between TD sensor
SP3020-002 for twenty counts. The [Vt - Vtref] value of
and PCU defective. Defective TD sensor.
the black, magenta, cyan, or yellow TD sensor exceeds
the specified value (default: 5.0V) with SP3020-001.

364

TD sensor (Vt high) error 2: K

The Vt value of the black, magenta, cyan, or yellow TD
sensor is below the specified value with SP3020-004
(default: 0.5V) for 10 counts.

TD sensor harness disconnected, loose,

defective. A drawer connector disconnected,
loose, defective. TD sensor defectiver.

365

TD sensor (Vt high) error 2: M

The Vt value of the black, magenta, cyan, or yellow TD
sensor is below the specified value with SP3020-004
(default: 0.5V) for 10 counts.

TD sensor harness disconnected, loose,

defective. A drawer connector disconnected,
loose, defective. TD sensor defectiver.

366

TD sensor (Vt high) error 2: C

The Vt value of the black, magenta, cyan, or yellow TD
sensor is below the specified value with SP3020-004
(default: 0.5V) for 10 counts.

TD sensor harness disconnected, loose,

defective. A drawer connector disconnected,
loose, defective. TD sensor defectiver.

367

TD sensor (Vt high) error 2: Y

The Vt value of the black, magenta, cyan, or yellow TD
sensor is below the specified value with SP3020-004
(default: 0.5V) for 10 counts.

TD sensor harness disconnected, loose,

defective. A drawer connector disconnected,
loose, defective. TD sensor defectiver.

372

TD sensor adjustment error: K

Heat seal not removed from a new developer

During TD sensor initialization, the output value of the

black, magenta, cyan, or yellow TD sensor is not within
the range of the specified value with SP3238-001 to
-004 (default: 2.7V) +- 0.2V

pack. TD harness sensor disconnected, loose

or defective. TD sensor defective. Harness
between TD sensor and drawer disconnected,
defective.

373

TD sensor adjustment error: M

During TD sensor initialization, the output value of the
black, magenta, cyan, or yellow TD sensor is not within
the range of the specified value with SP3238-001 to
-004 (default: 2.7V) +- 0.2V

Heat seal not removed from a new developer

pack. TD harness sensor disconnected, loose
or defective. TD sensor defective. Harness
between TD sensor and drawer disconnected,
defective.

TD sensor adjustment error: C

During TD sensor initialization, the output value of the
black, magenta, cyan, or yellow TD sensor is not within
the range of the specified value with SP3238-001 to
-004 (default: 2.7V) +- 0.2V

Heat seal not removed from a new developer

pack. TD harness sensor disconnected, loose
or defective. TD sensor defective. Harness
between TD sensor and drawer disconnected,
defective.

375

TD sensor adjustment error: Y

During TD sensor initialization, the output value of the
black, magenta, cyan, or yellow TD sensor is not within
the range of the specified value with SP3238-001 to
-004 (default: 2.7V) +- 0.2V

Heat seal not removed from a new developer

pack. TD harness sensor disconnected, loose
or defective. TD sensor defective. Harness
between TD sensor and drawer disconnected,
defective.

380

Drum gear position sensor error: K

The machine does not detect the drum position signal
for 3 seconds at the drum phase adjustment.

Dirty or defective drum gear position sensor

381

Drum gear position sensor error: M

The machine does not detect the drum position signal
for 3 seconds at the drum phase adjustment.

Dirty or defective drum gear position sensor

382

Drum gear position sensor error: C

The machine does not detect the drum position signal
for 3 seconds at the drum phase adjustment.

Dirty or defective drum gear position sensor

383

Drum gear position sensor error: Y

The machine does not detect the drum position signal
for 3 seconds at the drum phase adjustment.

Dirty or defective drum gear position sensor

396

Drum/Development motor error: K

The machine detects a High signal from the
drum/development motor for 2 seconds after the
drum/development motor turned on.

Overload on the drum/development motor

Defective drum/development motor
Defective harness Shorted 24 V fuse on the
PSU Defective interlock system

397

Drum/Development motor error: M

The machine detects a High signal from the
drum/development motor for 2 seconds after the
drum/development motor turned on.

Overload on the drum/development motor

Defective drum/development motor
Defective harness Shorted 24 V fuse on the
PSU Defective interlock system

398

Drum/Development motor error: C

The machine detects a High signal from the
drum/development motor for 2 seconds after the
drum/development motor turned on.

Overload on the drum/development motor

Defective drum/development motor
Defective harness Shorted 24 V fuse on the
PSU Defective interlock system

399

Drum/Development motor error: Y

The machine detects a High signal from the
drum/development motor for 2 seconds after the
drum/development motor turned on.

Overload on the drum/development motor

Defective drum/development motor
Defective harness Shorted 24 V fuse on the
PSU Defective interlock system

400

ID sensor adjustment error

When the Vsg error counter reaches "3", the machine
detects "SC400". The Vsg error counter counts "1"
when the Vsg detected by ID sensor is more than the
value (default: 4.5V) specified with SP3324-005 or less
than the value (default: 3.5V) specified with SP3324006.

Dirty or defective ID sensor Defective ID

sensor shutter

441

Image transfer unit motor error

The motor LOCK signal is not detected for more than
two seconds while the motor START signal is on.

Motor overload Defective image transfer

unit motor

Image transfer belt contact motor error

The image transfer belt contact sensor does not detect
the movement of actuator at the sensor while the

Dirty image transfer belt contact sensor

Defective image transfer belt contact motor
Disconnected connector of image transfer belt

442

polygon motor rotates.

contact sensor or motor Disconnected cable

443

Image transfer unit error

The machine detects the encoder sensor error.

Defective encoder sensor Image transfer

unit installation error Defective image
transfer unit motor

452

Paper transfer unit contact error

The paper transfer unit contact sensor does not detect
the movement of actuator at the sensor while the
polygon motor rotates.

Defective paper transfer unit contact sensor

Defective paper transfer unit contact motor
Broken +24V fuse on PSU Defective IOB

491

High voltage power: Drum/ development bias output

error
An error signal is detected for 0.2 seconds when
charging the drum or development.

High voltage leak Broken harness

Defective drum unit or development unit
Defective high voltage supply unit

492

High voltage power: Image transfer/ paper transfer bias

output error
An error signal is detected for 0.2 seconds when
charging the separation, image transfer bet or paper
transfer roller.

High voltage leak Broken harness

Defective image transfer belt unit or paper
transfer unit Defective high voltage supply
unit

495

PCDU toner collection motor error

The machine detects that the PCDU toner collection
bottle is not set for one second when the PCDU toner
collection motor is turned off.

PCDU toner collection bottle motor damaged

Disconnect or defective harness Defective
DRB board

503

3rd paper tray lift motor malfunction (optional Paper

Tray Unit)
The paper lift sensor did not activate within 18 sec. (for
PTU) or 8 sec. (for LCT) after the tray lift motor
switched on.

An obstruction (jammed paper, paper

scraps, etc.) has blocked the motor drive and
caused an overload. Paper lift sensor
connection loose, disconnected, or damaged
Paper lift sensor defective Tray lift motor
connection loose, disconnected, or damaged
Tray lift motor defective

504

4th paper tray lift motor malfunction (optional Paper

Tray Unit)
The paper lift sensor did not activate within 18 sec. (for
PTU) or 8 sec. (for LCT) after the tray lift motor
switched on.

An obstruction (jammed paper, paper

scraps, etc.) has blocked the motor drive and
caused an overload. Paper lift sensor
connection loose, disconnected, or damaged
Paper lift sensor defective Tray lift motor
connection loose, disconnected, or damaged
Tray lift motor defective

506

Paper tray feed motor lock (optional Paper Tray Unit)

A motor lock signal is not detected for more than 1.5 s
at power-on or the lock signal is not detected for more
than 1.0 s during rotation.

An obstruction (jammed paper, paper

scraps, etc.) has blocked the feed motor drive
and caused an overload. Paper tray feed
motor connection loose, disconnected, or
damaged Paper tray feed motor defective

508

By-pass bottom plate error

The signal from the by-pass tray HP sensor does not
change for 1.0 second after the by-pass motor has
rotated counterclockwise. If this condition occurs three
consecutive times, the SC is generated.

Disconnect or defective harness of the bypass motor Defective or disconnected

connection for the by-pass motor. Defective
by-pass motor Disconnect or defective
harness of the by-pass HP sensor Defective
or disconnected connection for the by-pass
HP sensor. Defective by-pass HP sensor

530

Ventilation fan: front error

The motor lock signal error is detected for 10 seconds
after the motor lock signal was first detected.

Defective ventilation fan: front or rear

Disconnected or defective harness Defective
DRB Defective BCU

531

Ventilation fan: rear error

The motor lock signal error is detected for 10 seconds
after the motor lock signal was first detected.

Defective ventilation fan: front or rear

Disconnected or defective harness Defective
DRB Defective BCU

532

Laser unit fan error

The motor lock signal error is detected for 10 seconds
after the motor lock signal was first detected.

Defective laser unit fan Disconnected or

defective harness Defective drive board
Defective BCU

533

Fusing front fan error

The motor lock signal error is detected for 10 seconds
after the motor lock signal was first detected.

Defective fusing front fan Disconnected or

defective harness Defective DRB Defective
BCU

534

Fusing rear fan error

Defective fusing rear fan Disconnected or

The motor lock signal error is detected for 10 seconds

after the motor lock signal was first detected.

defective harness Defective DRB Defective

BCU

535

Controller box fan error

The motor lock signal error is detected for 10 seconds
after the motor lock signal was first detected.

Defective controller box fan Disconnected

or defective harness Defective BCU

536

Junction gate solenoid fan error

The motor lock signal error is detected for 10 seconds
after the motor lock signal was first detected.

Defective junction gate solenoid fan

Disconnected or defective harness Defective
BCU

540

Fusing/Paper exit motor error

The BCU receives the lock signal 2.0 seconds after
turning on the fusing/paper exit motor.

Motor overload Defective fusing/paper exit

motor Defective or disconnected connection
for the fusing/paper exit motor

541

Heating roller error 1 The temperature detected by the

thermopile does not reach 0C for 6 seconds.

Loose connection of the thermopile

Defective thermopile

542

Heating roller warm-up error 1

After the main switch is turned on or the cover is
closed, the increment of the heating roller temperature
per 10 seconds is 30C or less. If this condition is
detected five times consecutively, SC 542 is defined.
The heating roller temperature does not reach 100C
for 15 seconds after the heating lamp on. The heating
roller temperature does not reach the ready
temperature while 60 seconds after the heating lamp
on. The center temperature of the heating roller does
not reach the ready temperature for 30 seconds after
the edge temperature of the heating roller has reached
the ready temperature

Dirty or defective thermopile Defective

thermopile. Trash on the surface of the
thermopile lens. Defected thermistor. Input
voltage is over guaranteed value Defective
heating roller lamp

543

Heating roller fusing lamp overheat 1 (software error)

The detected fusing temperature stays at 230C for 1
second.

Defective PSU Defective BCU

544

Heating roller fusing lamp overheat 1 (hardware error)

During stand-by mode or a print job, the detected
heating roller temperature reaches 250 C.

Defective PSU Defective BCU Defective

heating roller thermistor (end) Defective
fusing control system

545

Heating roller fusing lamp consecutive full power 1

When the fusing unit is not running in the ready
condition, the heating roller fusing lamp keeps on full
power for 8 seconds.

Broken heating roller thermostat Broken

heating roller fusing lamp

547

Zero cross error

The zero cross signal is detected for 0.05 seconds
three times even though the heater relay is off when
turning on the main power. The zero cross signal is
Defective fusing lamp relay Defective
not detected for 3 seconds even though the heater relay fusing lamp relay circuit Unstable power
is on after turning on the main power or closing the front supply
door. The detection error occurs twice or more in the
11 zero cross signal detections. This error is defined
when the detected zero cross signal is less than 45.

551

Heating roller thermistor (end) error 2

The temperature measured by the heating roller
thermistor (end) does not reach 0C for 6 seconds.

Loose connection of heating roller thermistor

(end) Defective heating roller thermistor
(end)

552

Heating roller warm-up error 2

The heating roller temperature does not reach the ready
temperature while 70 seconds after the heating lamp
on.

Dirty or defective thermistor (end) Heating

roller fusing lamp broken Defected
thermostat Defective heating roller fusing
lampamp on.

553

Heating roller fusing lamp overheat 2 (software error)

The detected pressure roller temperature stays at
230C or more for 1 second.

Defective PSU Defective BCU

554

Heating roller fusing lamp overheat 2 (hardware error)

The heating roller thermistor (end) detects 250C or
more.

Defective heating roller thermistor (end)

Defective PSU Defective BCU Defective
fusing control system

Heating roller lamp consecutive full power 2

When the fusing unit is not running in the ready

Broken heating roller thermostat Broken

heating roller fusing lamp

555

condition, the pressure roller-fusing lamp keeps ON full

power for 8 seconds or more.

557

Zero cross frequency error

When the zero cross signal is 66 or more and it is
detected 10 times or more in 11 detections, the
machine determines that input 60 Hz and SC557
occurs.

Noise (High frequency)

559

Consecutive fusing jam

The paper jam counter for the fusing unit reaches 3
times. The paper jam counter is cleared if the paper is
fed correctly. This SC is activated only when SP1159001 is set to "1" (default "0").

Paper jam in the fusing unit.

561

Pressure roller thermister error 3

Loose connection of pressure roller
The temperature measured by the pressure roller
thermistor (center) Defective pressure roller
thermistor (center) does not reach 0 C for 20 seconds. thermistor (center)

563

Pressure roller overheat 3 (software error)

The detected fusing roller temperature stays at 230C
or more for 1 second.

564

Pressure roller overheat 3 (hardware error)

Defective PSU Defective BCU Defective
The pressure roller thermistor (center) detects 250C or pressure roller thermistor (center) Defective
more.
fusing control system

565

Pressure roller fusing lamp consecutive full power 3

When the fusing unit is not running in the ready
condition, the pressure roller fusing lamp keeps ON full
power for 250 seconds or more.amp on.

Broken pressure roller thermostat Broken

pressure roller fusing lamp

571

Pressure roller thermister error 4

The temperature measured by the pressure roller
thermistor (end) does not reach 0 C for 20
seconds.amp on.

Loose connection of pressure roller

thermistor (end) Defective pressure roller
thermistor (end)r more.

573

Pressure roller overheat 4 (software error)

The detected pressure roller temperature stays at
230C or more for 1 second.

Defective pressure roller thermistor (end)

Defective PSU Defective BCU

574

Pressure roller overheat 4 (hardware error)

The pressure roller thermistor (end) detects 250C or
more.

Defective pressure roller thermistor (end)

Defective PSU Defective BCU Defective
fusing control systemtem

610

Mechanical counter error: K

This SC is only for NA models. The machine detects the Disconnected mechanical counter
mechanical counter error when SP5987-001 is set to
Defective mechanical counter
"1".

611

Mechanical counter error: FC

This SC is only for NA models. The machine detects the Disconnected mechanical counter
mechanical counter error when SP5987-001 is set to
Defective mechanical counter
"1".

620

ARDF communication error

After the ARDF is detected, the break signal occurs or
communication timeout occurs.

621

Finisher communication error

While the IOB communicates with an optional unit, an
SC code is displayed if one of following conditions
occurs. The IOB receives the break signal which is
Cable problems IOB problems BICU
generated by the peripherals only just after the main
problems PSU problems in the machine
switch is turned on. When the IOB does not receive an
Main board problems in the peripherals
OK signal from a peripheral 100ms after sending a
command to it. The IOB resends the command. The
IOB does not receive an OK signal after sending the
command 3 times.

632

Counter device error 1

After 3 attempts to send a data frame to the optional
counter device via the serial communication line, no
ACK signal was received within 100 ms.

Defective PSU Defective BCU

Incorrect installation of ARDF ARDF

defective BICU board defective External
noise

Serial line between the optional counter

device, the relay board and copier control
board is disconnected or damaged Make
sure that SP5113 is set to enable the optional

counter device.

633

Counter device error 2

After 3 attempts to send a data frame to the optional
counter device via the serial communication line, no
ACK signal was received within 100 ms.

Serial line between the optional counter

device, the relay board and copier control
board is disconnected or damaged Make
sure that SP5113 is set to enable the optional
counter device.

634

Counter device error 3

A backup RAM error was returned by the counter
device.

Counter device control board defective

Backup battery of counter device defective

635

Counter device error 4

A backup battery error was returned by the counter
device.

Counter device control board defective

Backup battery of counter device defective

636

SD Card Error

641

BICU control data transfer abnormal

A sampling of the control data sent from the BICU
reveals an abnormality.

650

Communication error of the remote service modem

(Cumin-M)

669

EEPROM error
Retry of EEPROM communication fails three times after Caused by noise
the machine has detected the EEPROM error.

670

Engine start up error

Defective engine board.
The ready signal from the engine board is not detected.

671

Engine board mismatch error

Engine board and controller mismatch detected.

672

Controller-to-operation panel communication error at

startup
Controller stall Controller board installed
After powering on the machine, the communication
incorrectly Controller board defective
circuit between the controller and the operation panel is
Operation panel connector loose or defective
not opened, or communication with controller is
interrupted after a normal startup.

681

RFID: Communication error

Communication error occurs when the RFID starts to
communicate with the RFID receptor. Retry of RFID
communication fails three times after the machine has
detected the RFID communication error.

Defective RFID reader and writer

Disconnected ASAP I/F No memory chip on
the toner cartridge Noise

682

Memory chip at TD sensor: Communication error

Retry of memory chip communication fails three times
after the machine has detected the memory chip
communication error.

Damaged memory chip data Disconnected

inter face No memory chip on the
development unit Noise

683

RFID: Unit check error

The machine gets RFID communication error even the Caused by noise
toner cartridges have not been installed in the machine.

687

Memory address command error

The BICU does not receive a memory address
Loose connection Defective controller
command from the controller 120 seconds after paper is Defective BICU
in the position for registration.

690

GAVD communication error

The I2C bus device ID is not identified during
initialization. A device-status error occurs during I2C
bus communication. The I2C bus communication is
not established due to an error other than a buffer
shortage.

Loose connection Defective BICU

Defective LD controller board

730

Shift tray motor error

The shift tray HP sensor does not activate within 1.86
seconds after the shift tray motor starts to move at
power on or copying. The 1st detection failure issues a
jam error, and the 2nd failure issues this SC code.

Defective shift tray motor Defective shift

tray HP sensor.

Controller board defective External noise

BICU board defective

Wrong engine board installed. Wrong

controller board installed. Check the type of
engine board and controller board.

740

Finisher stapler motor error (D038/D041)

Staple jam Motor overload Defective
The 1st detection failure issues a jam error, and the 2nd
stapler motor Defective stapler safety sensor
failure issues this SC code.

742

Finisher stapler movement motor error (D038/D041)

Motor overload Loose connection of the

stapler unit HP sensor Loose connection of
the stapler unit movement motor Defective
stapler unit HP sensor Defective stapler
movement motor

750

Tray lift motor error (D038/D041)

Motor overload Loose connection of the

tray lift motor Defective tray lift motor

760

Finisher punch motor error (D038/D041)

The punch HP sensor is not activated within the
specified time after the punch motor turned on. The 1st
detection failure issues a jam error, and the 2nd failure
issues this SC code.

Punch HP sensor disconnected, defective

Punch motor disconnected or defective
Punch motor overload due to obstruction

763

Punch registration motor error (D038/D041)

The punch unit moves but is not detected at the home
Motor harness disconnected, loose,
position within the specified time. The 1st detection
defective Defective registration motor
failure issues a jam error, and the 2nd failure issues this
SC code.

787

Paper edge detection sensor error (D038/D041)

The machine does not detect correct voltage from the
paper edge detection sensor.

Defective connector Defective paper edge

detection sensor. Defective DA or AD
converter.

788

Paper size sensor error without side tray (D038/D041)

The machine does not detect correct voltage from the
paper size sensors.

Defective connector Defective paper size

sensors Defective DA or AD converter.

789

Paper size sensor error with side tray (D038/D041)

The machine does not detect correct voltage from the
paper size sensors.

Defective connector Defective paper size

sensors Defective DA or AD converter.

790

Front jogger motor error without side tray (D038/D041)

The machine does not detect a correct signal from the
front jogger fence HP sensor at power-on. The 1st
detection failure issues a jam error, and the 2nd failure
issues this SC code.

Defective front jogger motor Loosen

connection Motor overload Defective front
jogger fence HP sensor

791

Rear jogger motor error without side tray (D038/D041)

The machine does not detect a correct signal from the
rear jogger fence HP sensor at power-on. The 1st
detection failure issues a jam error, and the 2nd failure
issues this SC code.

Defective rear jogger motor Loosen

connection Motor overload Defective rear
jogger fence HP sensor

792

Pick-up roller contact motor error without side tray

(D038/D041)
Defective pick-up roller contact motor
The machine does not detect a correct signal from the
Loosen connection Motor overload
pick-up roller HP sensor at power-on. The 1st detection
Defective pick-up roller HP sensor
failure issues a jam error, and the 2nd failure issues this
SC code.

793

Front jogger motor error with side tray (D038/D041)

The machine does not detect a correct signal from the
front jogger fence HP sensor at power-on. The 1st
detection failure issues a jam error, and the 2nd failure
issues this SC code.

Defective front jogger motor Loosen

connection Motor overload Defective front
jogger fence HP sensor

794

Rear jogger motor error with side tray (D038/D041)

The machine does not detect a correct signal from the
rear jogger fence HP sensor at power-on. The 1st
detection failure issues a jam error, and the 2nd failure
issues this SC code.

Defective rear jogger motor Loosen

connection Motor overload Defective rear
jogger fence HP sensor

795

Pick-up roller contact motor error with side tray

(D038/D041)
Defective pick-up roller contact motor
The machine does not detect a correct signal from the
Loosen connection Motor overload
pick-up roller HP sensor at power-on. The 1st detection
Defective pick-up roller HP sensor
failure issues a jam error, and the 2nd failure issues this
SC code.

796

Belt roller solenoid error

Disconnected harness Defective belt roller

position sensor Defective belt roller solenoid

797

NVRAM data error

Defective NVRAM on the main board of the

internal finisher

798

Front Fan error

The machine detects the fan lock signal (ON)
consecutively 200 ms.

Front fan damaged Disconnect or defective

the harness Front fan overload

799

Output tray motor error

Output tray motor damaged Output tray

motor overload Loose connection of the
output tray motor Defective output tray motor

816

Energy saving I/O sub-system error

The energy saving I/O sub-system detects an error.

Controller board defective

819

Fatal kernel erro

Due to a control error, a RAM overflow occurred during System program defective Controller board
system processing. One of the following messages was defective Optional board defective
displayed on the operation panel.

820

Self-diagnostics error: CPU [XXXX]: Detailed error code

833

Self-diagnostic error 8: Engine I/F ASIC

851

IEEE1394 interface error

The 1394 interface is unusable.

853

Wireless LAN card not detected

The wireless LAN card is not detected before
Loose connection
communication is established, though the wireless LAN
board is detected.

854

Wireless LAN/Bluetooth card not detected

The wireless LAN/Bluetooth card is not detected after
communication is established, but the wireless LAN
board is detected.

855,
856

Wireless LAN/Bluetooth card error

Loose connection Defective wireless
An error is detected in the wireless LAN/Bluetooth card. LAN/Bluetooth card

857

USB interface error The USB interface cannot be used

due to a driver error.

858

HDD Encryption unit error 1

A serious error occurs when data is encrypted to update
an encryption key with the HDD encryption unit.

859

HDD Encryption unit error 2

A serious error occurs when the HDD data is encrypted
to update an encryption key with the HDD encryption
unit.

860

HDD: Initialization error

The controller detects that the hard disk fails.

HDD not initialized Defective HDD

861

HDD: Reboot error

The HDD does not become ready within 30 seconds
after the power is supplied to the HDD.

Loose connection Defective cables

Defective HDD Defective controller

863

HDD: Read error

The data stored in the HDD cannot be read correctly.

Defective HDD Defective controller

864

HDD: CRC error

While reading data from the HDD or storing data in the
HDD, data transmission fails.

Defective HDD

865

HDD: Access error

An error is detected while operating the HDD.

Defective HDD

866

SD card authentication error

A correct license is not found in the SD card.

SD-card data is corrupted.

867

SD card error
The SD card is ejected from the slot.

1. Install the SD card. 2. Turn the main switch

off and on.

SD card access error

-13 to -3: File system error Other number: Device

An error report is sent from the SD card

reader. An error is detected in the SD card.

868

Defective IEEE1394 Defective controller.

Loose connection

Defective USB driver Loose connection

error
870

Address book error

An error is detected in the data copied to the address
book over a network.

872

HDD mail data error

Defective HDD Power failure during an
An error is detected in the HDD at machine initialization. access to the HDD

873

HDD mail transfer error An error is detected in the HDD Defective HDD Power failure during an
at machine initialization.
access to the HDD

874

Delete All error 1: HDD

An error is detected while all of the HDD or NVRAM are Data Overwrite Security Unit (SD card) not
formatted physically by the Data Overwrite Security Unit installed Defective HDD
(D377).

875

Delete All error 2: Data area

An error is detected while all of the HDD or NVRAM are
The logical format for the HDD fails.
formatted logically by the Data Overwrite Security Unit
(D377).

876

Log Data Error

An error was detected in the handling of the log data at
power on or during machine operation. This can be
caused by switching the machine off while it is
operating.

877

HDD Data Overwrite Security SD card error

The 'all delete' function cannot be executed but the
Data Overwrite Security Unit (D377) is installed and
activated.

Defective SD card (D377) SD card (D377)

not installed

878

TPM system authentication error

The system firmware is not authenticated by TPM
(security chip).

Incorrect updating for the system firmware

Defective flash ROM on the controller board

880

File format converter error

The file format converter does not respond.

Defective file format converter

900

Electric counter error

Abnormal data in the counters.

Defective NVRAM Defective controller

910 ...
914

External Controller Error

919

External Controller Error 6

While EAC (External Application Converter), the
Power outage at the EFI controller EFI
conversion module, was operating normally, the receipt
controller was rebooted Connection to EFI
of a power line interrupt signal from the FLUTE serial
controller loose
driver was detected, or BREAK signal from the other
station was detected.

920

Printer application error

An error is detected in the printer application program.

Defective software Unexpected hardware

resource (e.g., memory shortage)

921

Printer font error

A necessary font is not found in the SD card.

A necessary font is not found in the SD card.

The SD card data is corrupted.

990

Software performance error

The software makes an unexpected operation.

Defective software Defective controller

Software error

991

Software continuity error

The software has attempted to perform an unexpected
operation. However, unlike SC 990, the object of the
error is continuity of the software.

Software program error Internal parameter

incorrect, insufficient working memory.

992

Undefined error
Defective software program

An error undetectable by any other SC code

occurred

994

Operation panel management records exceeded

An error occurred because the number of records
exceeded the limit for images managed in the service
No action required because this SC does not
layer of the firmware. This can occur if there if there are interfere with operation of the machine
too many application screens open on the operation
panel.

Defective software program Defective HDD

Incorrect path to the server

995

CPM setting error

997

Application function selection error

The application selected by the operation panel key
does not start or ends abnormally.

Software (including the software

configuration) defective An option required
by the application (RAM, DIMM, board) is not
installed Nesting of the fax group addresses
is too complicated

998

Application start error

No applications start within 60 seconds after the power
is turned on.

Loose connection of RAM-DIMM, ROMDIMM Defective controller Software

problem