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Ricky (Hung) Phuoc Nguyen

2257 Dunlop Street San Diego, CA 92111

hnguye30@ucsc.edu

SUMMARY OF SKILLS
Customer Service Skills:
o Developed and maintained positive working relationships with others to reach goals, listened and responded
appreciated to the concerns of other opinions.
o Excellent communication skills in greeting customers, assessing requested desires, and assisting to satisfy
needs.
o Able to confront dissatisfied customers, settle them, and provide reso lution.
Coordination Skills:
o Facilitated varies projects with the Asian American/Pacific Islander Resource Center (AA/PIRC)
o Help organized one of the biggest events with AA/PIRC, Annual Year End Ceremony for the graduating
seniors
o Take minutes, discussed and votes for issue effect everyday life of UCSC students, especially Crown
Student College and any topics that relate to the campus student government (SUA).
Administrative Skills:
o A learning community based on the professional and leadership development of pre-health students.
o Performed daily operational task, including marking reservations, taking orders, and security payments over
the phone and in person, for food and beverage restaurant in a hospitality business .
Creative Skills:
o Powerpoint presentation, for community-based health educational program
o Assisted in creating educational and promotional materials, including event flyers.
o Currently intern/volunteering with Rady Children’s Hospital San Diego for the New Born Screening program.
Computer Skills:
o Microsoft Office: Word, Excel, Powerpoint
o Social Media: LinkedIn, Facebook, Instagram
o Adobe Creative: Photoshop, Illustrator, Indesign, Lightroom
o Others: Google Drive, Google Calendar, Asana, Prezi

WORK EXPERIENCE
White-Nose Syndrome (WNS) Lab Data Assistant, Santa Cruz, CA
Intern
October 2014 – June 2015
o Assisting with data entry from hand-written datasheets to an excel workbook.
o Conduct an independent research project to quantify the percent images and histology to calculate the fungal
infection
Academic Connection at UCSD, San Diego, CA
Summer Intern
June 2012 - July 2012
o Helped with administrative tasks like scanning, making excel charts, checking out the equipment.
o Assists the staff and students with activities.
TRiO Upward Bound at USD, San Diego, CA
Summer Intern
June 2013 - July 2013
o Helped support the staffs with Friday activities, input paperwork and data into Excel.
o Supervise students, being a peer-mentor the students and assist them with homework.
Birch Aquarium Summer Intern, San Diego, CA
Summer Intern
June 2013 – August 2013
o Helped provide ocean science education and help promote ocean conservation.
o Educated the public about the important of the Birch Aquarium and introduce local sharks and stingrays
AWARDS
o USD TRiO Upward Bound Inspirational Award
June 2013
Overall Excellent Student Academic Scholar
June 2013
Cal-SOAP Rewarding College Dream Scholar
June 2013
Reality Changers Academic Scholar
May 2013
Health Care Communicator (HCC) Scholar
April 2013
References: Available Upon Request