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Let Call Answer service help you manage your busy household 1

Call Answer service takes messages when


youre on the phone, online, or unavailable.

How to...

Getting started

When getting started for the first time


remember:
From home, press *98, or from elsewhere enter
your access number.
Your temporary password is the last 7 digits of
your telephone number.
Your new password should be 4 to 15 digits.

Retrieving
your messages
Retrieving messages from home

Enter *98. After your recorded name, enter your


password.

Retrieving messages when youre away


from home 2
Dial your telephone number and enter 9 when you
hear your greeting. Enter your password.

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2

Customize your service

Explanations referring to the home telephone line also apply to a business line.
Long distance charges apply if you call from outside your local calling area.

Change number of rings

Universal Messaging feature

Enter *94. After 3 beeps, enter the number of times


you want the phone to ring before taking messages
(0 to 9).

Change your personal greeting


Enter *98 followed by your password. Respond to
the voice prompts in the following order: 4, 3, 1, 2,
record, #.

Change your recorded name or phone


number
Enter *98 followed by your password. Respond to
the voice prompts in the following order: 4, 3, 3,
new name, #.

Change your password


Enter *98 followed by your password. Respond to
the voice prompts in the following order: 4, 2, 1
(4, 2, 1, 1 for Call Answer Message Manager
subscribers), new password, #.

Speed up voice prompt level


Enter *98 followed by your password. Respond to
the voice prompts in the following order: 4, 2, 3,
then 1 for Standard or 2 for Extended or 3 for Rapid.

Turn off service...


so calls arent transferred to your voice mailbox
Enter *93, then hang up after 2 beeps. To turn it
back on enter *92, then hang up after 2 beeps.

TM

Touch-Tone service is required.


Touch-Tone is a trade-mark of Bell Canada.
Call Answer is available where technology permits.

Sample greetings:
Hello, youve reached the Smith residence.
We can't come to the phone at the moment.
Please leave a message after the tone and
well get back to you as soon as possible.
Thank you.

Turn off service... when the line is busy


so callers hear a busy signal
Enter *91, then hang up after 2 beeps. To turn it
back on enter *90, then hang up after 2 beeps.

Troubleshooting

Allows you to Send, Reply or Forward messages


to friends, even if they don't have a voice mailbox.
Pay-per-use charges apply 3. Free within your province with
Call Answer Message Manager service 4 (see reverse).

Compose and send a message


Enter *98 followed by your password. Respond to the
voice prompts in the following order: 2, record your
message, # then 1 + 10 digits of recipients number.

Forward a message
Enter 6 after playback and record your message.
Press # then 1 + 10 digits of recipients number.

Reply to a message
Enter 8 after playback and record your message.
Press # and follow the voice prompts.

Create a distribution list 5


Enter *98 followed by your password. Respond to
the voice prompts in the following order: 4, 2, 2,
then create, delete or correct a list.

Select a delivery option


At the end of each message you may select one of
the following four delivery options by entering 0
when prompted continue options or # to send
message immediately:
Delivery options:
1. Private prevents re-forwarding of the message to others.
2. Urgent ensures priority treatment of the message.
3. Confirm 6: advises you within 2 days whether the
message has been retrieved or not.
4. Future Delivery: enables you to pre-record a message
for delivery at a later date.
3

Pay-per-use charges per recipient are 15 within your province, 40 to the rest of Canada,
$1.50 to the United States, and $2.50 to some international destinations (any destination
that has an international dialling code of 1). Prices may be subject to change.
4 Free within your province with the subscription to Call Answer Message Manager
service. Pay per use charges to other destinations will apply. Only works with main
mailbox for Call Answer Message Manager service subscribers.
5 Charges are applied for each number on the distribution list.
6 You will be charged the same amount as amount charged for sending a message.
Receipt confirmation is not supported when sending to a non-voicemail subscriber.
Note A: Messaging subscribers mailbox number will be revealed when sending a Universal Message.
Note B: Messages to non-voice mail subscriber will be delivered Monday to Friday, 9:30 a.m. to
8 p.m.; Saturday, 10:30 a.m. to 5 p.m. and Sunday, 12 noon to 5 p.m. The recipients phone will
ring during these periods.

Pager Notification option7


Be notified of new messages...
... left in your mailbox by a page that displays
your voice mail access number
Follow these steps to set up the option
To program or change the message notification
schedule: Enter *98 followed by your password,
then 4, 4. Next, follow the instructions for entering
your pager number, notification schedule and other
preferences. Ensure you press 1, 1 when prompted
to turn on Outcall Notification.
To turn it off, enter *98 followed by your password,
respond to your voice prompts in the following
order: 4, 1, 2.
For example: To be notified between 10 a.m. and
3:30 p.m., enter the times as follows: 1000 then 1 for
a.m. and 330 then 2 for p.m. To be notified 24 hours
a day, enter 1200 then 1 (for a.m.) and 1200 then 1
(for a.m.).

Integrated Message
Centre 8 option
Provides one mailbox...
... for both your residential (or business)
and your Bell Mobility phone

Why not sending your message using Universal Messaging! 3,4


The message will be forwarded to your friends mailbox
without ringing her phone. And she can reply the same way.

I can't connect to Internet because of interrupted dial tone,


or I dont hear the interrupted dial tone any more or see
a flashing light when I have messages.
Clear your messages or turn message waiting indicator off
by dialling *98, your password, 4, 1, 4. To turn it back on
enter *98, password, 4, 1, 3.
The voice mail for the person Im calling is full.
Youll have to contact the person again later. Dialling 0
will not provide assistance.
My Call Answer service no longer takes messages when
Im on the phone.
The *91 feature is likely turned on, thus disabling
service when youre on the phone. To restore service as
before, pick up the receiver, press *90, then hang up
when you hear the 2 beeps.
My Call Answer service no longer takes messages when
I cant get to the phone.
The *93 feature is likely turned on, thereby preventing
Call Answer service from taking messages when youre
unavailable. To restore service as before, pick up the
receiver, press *92, then hang up when you hear the
2 beeps.

Hints & Tips


Skip another Call Answer subscribers greeting
Press # at the start of their greeting and leave your
message after the tone.

To retrieve messages: Access your mailbox following the same steps as you normally do.

Change your mind and change your message

Note: The message indicator (flashing light and interrupted dial tone) only works on your regular wired
phone. When you use your mobile phone, no indication
is provided when you have a message waiting.

Know who called and when

When you finish recording a message for another


subscriber, press 1 and follow the prompts.
Press 5 during playback or at the end of the message
to get the time and date, the length of the message
and the callers number (if available).

Skip to the end of the message


Pressing 3, 3 will bring you to the end of the message.
Then you can reply, forward, erase or save it.
7

No time to chat?

Ive forgotten my password.


For main mailbox, call 611 from home.
For Extension Mailboxes, delete affected extension and
repeat set-up procedure.

Pager Notification is a $3.00 per month option. Subscription to Call Answer service
is required. Prices may be subject to change.
Free with the subscription to Call Answer Message Manager service. Pager will be
notified if messages left in the main mailbox.
Integrated Message Centre is a $3.00 per month option. Subscription to Call Answer
service is required. Available where technology permits. Prices may be subject to
change.

Replay the message


Pressing 1, 1 while listening will bring you to the
beginning of the message.

The ultimate messaging solution that offers


greater flexibility, control & peace of mind.

Follow these steps to use or set up these


exclusive features
Screen messages while they are being left

Call Answer Message Manager service offers


all the convenient features of Call Answer
service as well as additional mailboxes, Pager
Notification & free Universal Messaging
within your home province to help you better
manage your messaging needs.

Call Answer and Call Answer


Message Manager services
at a glance
Call Answer service
Store up to 25 messages*
Receive up to 3-minute messages and save them
for 7 days*
Save unheard messages for 21 days
Greet callers with a 30-second message
Send messages to up to 5 group lists of 15 numbers*
Send 5 messages up to 30 days in advance*

Call Answer Message Manager service


Screen messages while they are being left
Includes Pager Notification & Extension Mailboxes 9
Save time and possibly long distance charges when
checking for messages when away from home
Free unlimited Universal Messaging feature within
your home province
Store up to 50 messages*
Receive up to 5-minute messages and save them
for 14 days*
Save unheard messages for 45 days
Greet callers with a 45-second message
Send messages to up to 10 group lists of 25 numbers*

After the short ring, pick up the receiver and listen.


Intercept the message and speak to the caller by pressing
the switchhook, Link, or flash button or hang up and
let the service record the message.

Retrieve messages from anywhere...


... and save time or possibly a long distance charge by
determining with the number of rings when there are
new messages
Before leaving home, enter *97 and hang up after 2 beeps
to turn the feature on. When you call to check for new
messages:
1. If Call Answer Message Manager service kicks in after
2 rings, you have new messages. When you hear your
greeting, press 9.
2. If you have no new messages, it kicks in after the fourth
ring. Hang up before connecting to avoid long distance
charges and/or pay phone charges.
To turn this feature off upon return: Enter *97. Hang up
after 4 beeps.

Listen to all your messages back-to-back


Enter *98 followed by your password. Respond to the voice
prompts in the following order: 4, 2, 6, 1. To turn it off:
4, 2, 6, 2.
Quick Tip
You can erase or save your message during the pause in
playback (even if you dont hear the prompts saying to save
or to erase).

Harness the power of your screenphone 10...


... view a list of messages received and listen to them
in any order
With a compatible screenphone, you can take advantage
of this feature by calling 1 877 611-1010 and following
the instructions. Then, press the Message soft key on
your screen to use the feature.
Abbreviations used: V: vocal; N: new; S: saved; P: private; A: am; P: pm; M: minute;
S: second; Date: Y/M/D; !: urgent.

Skip your password (from home)

Some restrictions apply.


Capacity will depend upon usage of the Voice Mailbox.

Enter *98 followed by your password. Respond to your


voice prompts in the following order: 4, 2, 1, 2, 1. To turn
it off: 4, 2, 1, 2, 2.

Send 10 messages up to 60 days in advance*


9
*

Call Answer service

Exclusive to Call Answer Message Manager service - Time Saver Features

10 Incompatible with Extension Mailboxes feature.


Only works with main mailbox.

Quick reference
Extension Mailboxes feature

Playback controls

Lets you enjoy the benefits of separate mailboxes, without the


cost. With the Extension Mailboxes feature you can add up
to 3 more extension voice mailboxes to your main mailbox.

2abc

Setting up an Extension Mailbox:


Enter *98, password, 4, 9, enter the extension mailbox number (1, 2 or 3). The system will assign a password, which you
can keep or change by following the voice prompts.
Record the extension mailbox user name, press #, # if
you are satisfied or press * to re-record.
Select the system greetings by pressing 1, or record your
own greetings: press 2, record your message, #,
# if you are satisfied or press * to re-record.
If necessary, record the main mailbox greeting, making
sure to mention each users name and mailbox number.
Press 2 to add or delete an extension mailbox. If you are
adding a mailbox repeat the above steps to record the
password and greeting, press * to exit.

Pause/
Restart

Fast
Forward

4ghi

5jkl

6mno

7prs

Confirmation of personal information

Erase

When accessing an Extension Mailbox for the first time,


the system will ask you to repeat the set-up procedure
(name, password, greeting) to ensure confidentiality.

3def

Rewind

Play Slower
Replay

Date/Time
Date/Time

Bell
Call Answer
service
User guide

Play Faster
Forward

8tuv

9wxy

Normal
Volume
Reply

Louder
Save

Checking and retrieving messages:


With Extension Mailboxes feature you can determine
which extension mailbox has messages simply by
pressing 0 once you are in the main menu.

Cancel

To retrieve the messages in a mailbox:


*98, password for the desired mailbox. If you retrieve your
messages using a payphone, you can avoid paying charges
each time you access a different mailbox. After listening to
the message in a mailbox, press *, to return to the main
menu, press 5, press #, enter the mailbox number and
your password.

(See reverse for detailed instructions.)

Universal Messaging feature

System
Help

#
Skip

While listening to a message


End of message

Pager Notification option

Free within your province with Call Answer Message


Manager service. Other pay-per-use charges will apply.
(See reverse for detailed instructions.)

BC 8844 (E) (2002 06)

Call Answer Message Manager

For more information call


1 800 461-2921 in Ontario
or 1 800 361-9844 in Qubec
or visit

www.bell.ca/callanswer
for a detailed online user guide.

Sample greetings:
Hello, youve reached the Smith residence. We are unable
to take your call at the moment. If you would like to leave
a message for Peter, please wait for the tone. To leave a
message for Anne, press 1; To leave a message for Cathy,
press 2; To leave a message for John, press 3.

www.bell.ca

A world
of convenience
at your fingertips