VOLUME 9

JANUARY 2016

Champions of Caring
We are HCR ManorCare. We treat our patients with compassion, patience
and understanding.
In three complimentary letters, the team
of employees at MC - Lansdale, Pa. was
recognized for exceeding the Circle of
Care.
In the first letter, a patients mother
thanked Annette Geary, Nurse Aide, for
providing care to her son. I have watched
how my son has come to trust and feel so
comfortable with Annette. To achieve
something this special is truly a sign of a
very caring and dedicated person. Words
cannot express, as the overprotective mom
I am, how much this means to me. All of
Employees at MC - Lansdale, Pa. were recognized in three complimentary letters for their
your nurse aides are special and caring, and
commitment to being Helpful, Caring and Responsive to patients and their families.
MC - Lansdale is lucky to have some great
people here! With that being said, my son and I would like to say thank you! Thank you, Annette, for being the caring person
that you are!
In the next letter, Nurse Aides Cheryl Werts and Antonio Mobley were recognized by a discharged patient. I saw Cheryl
consistently and routinely provide above-average care to those in her charge. She was professional, knowledgeable and
compassionate. She always addressed her patients in a respectful, yet friendly manner. Her words were always positive,
encouraging and comforting. My roommate and I both thought she was wonderful.
I would also like to commend Antonio, a young man who was kind, encouraging, capable, efficient, caring, professional and
positive. He was the first staff who got me to laugh, and I will always remember him for that.
The third letter, from the daughter of a deceased resident, wrote of her appreciation to staff for taking such good care of her
mother for more than nine years. During that time, she had many wonderful caregivers who really went above and beyond in
making her life a good one. These people are LPN Nurse Supervisors Kathy Kuscavage, Sue Fresh and Margy Antoine; Nurse
Aides Phyllis Scott and Josette Elmine; Sheila Vocht, Business Office Manager; and Dawn Mason, Activity Director. They are
truly champions of caring, and they are a real asset to your organization. They are representative of the high-quality of employees
at this location.
As a group, everyone displayed compassion, patience and understanding in delivering care to my mother. I am truly appreciative
of everything that was done on her behalf.

Patient Recovery Special Sundaes

We are HCR ManorCare. We find
ways to motivate our patients to speed
their recovery.

I am HCR ManorCare. I want to make

meals fun and interactive for patients and
staff.

MC - Washington Township employees Renee Rodio (on left) and

Cecelia Osmola were recognized by a discharged patient in a
complimentary letter for their patience, caring and skills.

In a letter to the Care Line, a discharged patient reflected on his

positive experience at MC - Washington Township, N.J.
When I arrived, I was unable to walk because of a six-week stay in
the hospital. I was not sure of what to expect because this was my
first time utilizing a rehabilitation facility. I was very much surprised
and happy with my experience at MC - Washington Township.
All of the personnel that I came in contact with from the cleaning
personnel, food service, nurses, therapists and doctors were very
courteous, friendly and patient. I want to single out two people
that attended to me that were very instrumental in my recovery.
They had the skills and experience that definitely guided me to my
recovery. They used an approach that not only made some difficult
tasks easier, they did it in a manner that provided encouragement for
me to work harder.
I looked forward to the time I would spend with them. I found it
to be enjoyable, and they definitely are the reason I am on my way
to full recovery. I want to thank them for their patience, their caring
and their skills in motivating me. The two therapists that I owe
my sincere thanks to are Cecelia Osmola, Occupational Therapy
Assistant, and Renee Rodio, Physical Therapist. The therapists
are the backbone of your facility, and Celia and Renee should be
commended and recognized for a job well done. Please pass on my
heartfelt thanks. They will always be with me.

Employee Will White dressed up as an ice cream man to deliver a

special treat to the patients at MC - West Des Moines, Iowa.

As a special treat for the patients at MC - West Des Moines, Iowa,

the food services team decorated one of their black carts as an ice
cream truck. We had Will White, Food Service Director, dress up
as an ice cream man and even had ice cream truck music playing as
he went down the halls, said Mari Mansker, Dietary Aide. The
patients and staff loved it!
Will said the idea came about after he planned to have ice cream
sundaes as dessert one day. I decided to make it fun and interactive
for the patients and staff. The patients were able to choose their
toppings to dress their sundaes. I asked for help with making the
sundaes from the administration staff. Everyone involved had an
enjoyable time.
Administrator Chaley Schultz says Will is a great example of a true
leader. He has built a solid dietary team because of his willingness to
support his team and lead them by example, and his true passion for
the kitchen shines through. He is a team player and is very creative,
possessing the ability to take something average and turn it into
something fantastic and memorable. We are privileged to have him
on our team.

Job
Well
Done
Circle
of
Care
Achievement
Award
Circle of Care Achievement Award

We are HCR ManorCare. We work as a team in caring for and about our patients.

This is to certify that

In a complimentary
This
is to certify letter,
that the wife of a discharged patient shared that they had
countless positive experiences at MC - Palos Heights East, Ill.
Mary Sheeran, Hospitality Coordinator, was very professional and knowledgeable.
is awarded
specialherhonor
and
forquestions
commitment
She
certainly performs
job well
andrecognition
answered all the
we had. and dedication to the Circle of Care philosophy by
is
awarded
special
honor
and
recognition
for
commitment
and dedication to the Circle of Care philosophy by
being
helpful,
and
responsive and
to patients,
residents,
The
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staff caring
was caring,
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Amberfamilies
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andanresponsive
patients,
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RN Nurse
Supervisor,
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nurse
who shows
a genuine interest in the well-being of her patients. Eileen Kresal, RN Nurse
Supervisor, also exhibited great nursing skills. Maria Rocel Jalandoni, Wound
Given
at Corporate
Officein her duties and also Date
Care
Nurse,
extremely conscientious
exhibited
Given
at was
Date genuine
concern for my husbands well-being.
Emily
Bleuel,
Social
did a great job and was always
Thank
you
forServices
your Coordinator,
commitment.
The team of employees at MC - Palos Heights East, Ill. were
available
to
answer
our
questions
and
made
us
feel that my husband was in good
Thank you for your commitment.
recognized by a patients wife for exceeding the Circle of Care.
hands.
The physical therapy program is outstanding. Jana Marogil, Physical Therapist, was amazing at building up my husbands strength and ultimately
getting him to walk again.
Authorized Signature
Title
The nurse aides were also excellent in the performance of their duties. One nurse aide in particular, Essie Francisco, went above and beyond in her
Matthew
S. Kang individual in helping her patients on the road to recovery. It almost
Steve M.
Cavanaugh
duties.
She
had a smile on her face every day and was an extremely
encouraging
Vice
President
and Chief Financial Officer
Executive
Vice
President
and
Chief
Operating
Officer
seemed like she knew what my husband needed before he did.
We would also like to thank Ann Horath, Unit Secretary, who was very diligent in making the doctor and x-ray appointments and arranging for
transportation.
Thank you MC - Palos Heights East for a job well done.

Certificate Name

Compassionate Caring
We are HCR ManorCare. We help our patients resume a healthy lifestyle.
In a complimentary call to the Care Line, the granddaughter of a
former patient said, I want to give a big, huge compliment to all of
the staff at HL - Canton, Mich. for the wonderful care provided to my
grandmother.
Specifically, she recognized the Recreational Therapy team. I feel the
Recreational Therapy staff made the most tremendous impact on my
grandmothers recovery. She did all of the activities that were offered.
Everyone was so kind, loving, giving and sharing and treated my
grandmother with complete dignity and compassion.
Lindsay Charlefour, Director of Therapeutic Recreation, said, I
couldnt be prouder of my team of recreational therapists. They exceed
expectations daily with unprecedented enthusiasm, creativity and
compassion. Ensuring our patients pursue a healthy leisure lifestyle in the
facility and carrying that over as they discharge home is our #1 priority!

The Recreational Therapy team of (from left-to-right)

Hilary Walker, Katie Oldani, Kari Niethammer,
Lindsay Charlefour, Katie Crossman and Emily Ialacci exceeds
the Circle of Care for the patients at HL - Canton, Mich.

We Are

I am HCR ManorCare. I love the feeling

of waking up in the morning and knowing
that I have a wonderful place to go to work.
HCR ManorCare has always given me great
opportunities to expand my knowledge and
skills. I have an awesome rapport and camaraderie with
my co-workers, like an extended family.
Maria R., Nurse Aide,
15-year employee, MC - Citrus Heights, Calif.

Celebrating milestone anniversaries for employees with

10, 15, 20, 25, 30, 35, 40 or 45 years of service in January 2016.
40 YEARS OF SERVICE
Cheryl K.
Shirley J.

HL - Knollview
HL - Champaign

Mich.
Ill.

35 YEARS OF SERVICE
Georgia N.
Grace M.
Joan V.
Rhonda M.
Sadie S.
Valentin C.
Yvonne M.

HL - Grand Rapids
MC - West Reading North
Corporate
HL - Homewood
Liberty
HL - San Antonio North
MC - Bethlehem (2021)

Mich.
Pa.
Ohio
Ill.
Pa.
Texas
Pa.

30 YEARS OF SERVICE
Amy H.
Anna B.
Elizabeth C.
John S.
Linda P.
Sandra S.
Sherry V.

Corporate
MC - Pottstown
HL - Jackson
MC - Dallastown
HL - Rehab Services
MC - Oak Lawn East
MC - Sinking Spring

Ohio
Pa.
Mich.
Pa.
Ky.
Ill.
Pa.

25 YEARS OF SERVICE
Doris M.
Dorothe U.
Jane M.
Joseph S.
Kathleen W.
Kimberly M.
Lola B.
Melody B.
Nancy C.
Pama P.
Rita C.
Rosemarie A.
Ruby B.

Wallingford
HL - Henry
HL - Marietta
MC - Lely Palms (SH)
MC - Devon
HL - Riverview
MC - Davenport
MC - Pottstown
MC - Williamsport North
HL - Indian Lake
MC - Elgin
MC - Wilmington
Corporate

Pa.
Ill.
Ohio
Fla.
Pa.
Ohio
Iowa
Pa.
Pa.
Ohio
Ill.
Del.
Ohio

20 YEARS OF SERVICE
Aretha D.
Barbara W.
Betty H.
Betty S.

MC - Towson
HL - Moline
HL - Livonia NE
MC - Carrollwood

Md.
Ill.
Mich.
Fla.

Carolyn T.
Diana S.
Hannah D.
Ina G.
Janine H.
Jinena L.
Judith C.
Lawrence A.
Linda D.
Mary F.
Mary H.
Melissa B.
Michelle J.
Michelle R.
Patricia W.
Rebecca L.
Sameh A.
Sandra L.
Sheila S.
Sherry L.
Tammy N.
Tracy J.

HH - Philadelphia
MC - Marietta
MC - Pittsburgh
MC - Easton
MC - Pottsville
MC - Largo
Wallingford
MC - Tacoma
MC - South Holland
HL - Jacksonville
MC - North Hills
MC - York South
MC - Barberton
Marvin and Betty Danto
MC - Fair Oaks
Corporate
HL - Bloomfield Hills
MC - Fountain Valley
HL - Henry
HL - Wauseon
MC - Naperville
HL - Bellefontaine

Pa.
Ga.
Pa.
Pa.
Pa.
Md.
Pa.
Wash.
Ill.
Fla.
Pa.
Pa.
Ohio
Mich.
Va.
Ohio
Mich.
Calif.
Ill.
Ohio
Ill.
Ohio

15 YEARS OF SERVICE
Amanda M.
Barbara G.
Bhagwatie T.
Catherine M.
Catherine S.
Christina W.
Christine B.
Clairdamise D.
Danette B.
David C.
Deanna D.
Denika J.
Gayle H.
Gloria R.
Gordon C.

MC - Pottsville
MC - Huntingdon Valley
AC - Yardley
HL - Allen Park
Corporate
MC - York South
HL - Canton
MC - Winter Park
Corporate
HH - York
MC - Dallastown
MC - Pittsburgh
HL - Sterling Heights
HL - Chillicothe
HH - Beltsville

Pa.
Pa.
Pa.
Mich.
Ohio
Pa.
Mich.
Fla.
Ohio
Pa.
Pa.
Pa.
Mich.
Ohio
Md.

Jacqueline S.
Joelle S.
John H.
Jose M.
Josephine M.
Julie B.
Kelly C.
Kristy S.
Lakisha P.
Lashawn M.
Linda M.
Linda S.
Linda T.
Lisa M.
Lori S.
Marcia R.
Maria R.
Marie T.
Marie G.
Matilda C.
Mersadia A.
Miguel M.
Nancy G.
Nicole S.
Norma W.
Patricia R.
Penelope S.
Pollyanna W.
Rodrick G.
Rolene A.
Sandra B.
Sarah S.
Sharon S.
Sheryl V.
Stacy W.
Terri P.
Thomas F.
Thomas O.

HH - Bay City
AC - Palm Harbor
MC - Fond du Lac
AC - Fair Oaks
MC - Bethel Park
MC - Bethel Park
HH - Philadelphia
MC - Davenport
MC - Pittsburgh
HL - Livonia
MC - Fountain Valley
HL - Centerville
HL - Chillicothe
MC - West Deptford
Linden Village
MC - South Holland
MC - Citrus Heights
MC - Boynton Beach
HL - Orange Park
AC - Avon
MC - Mayfield Heights
MC - Pewaukee
MC - Elk Grove Village
Corporate
AC - Wayne
HH - Southfield
HL - Sterling Heights
AC - Largo
MC - Winter Park
MC - Midwest
HL - Dearborn Heights
MC - Carlisle
HL - Livonia NE
MC - Kingsford
HL - Battle Creek
HL - Henry
HH - Southfield
Corporate

Mich.
Fla.
Wis.
Va.
Pa.
Pa.
Pa.
Iowa
Pa.
Mich.
Calif.
Ohio
Ohio
N.J.
Pa.
Ill.
Calif.
Fla.
Fla.
Conn.
Ohio
Wis.
Ill.
Ohio
N.J.
Mich.
Mich.
Fla.
Fla.
Okla.
Mich.
Pa.
Mich.
Mich.
Mich.
Ill.
Mich.
Ohio

We Are

I am HCR ManorCare, and I love my job

because I love taking care of the elderly.
My patients mean everything to me. I love
coming to work because of the people I
work with, my supervisors and other nurse
aides. MC- Fair Oaks is like home to me.
Helen N., Nurse Aide,
10-year employee, MC - Fair Oaks, Va.

Celebrating milestone anniversaries for employees with

10, 15, 20, 25, 30, 35, 40 or 45 years of service in January 2016.
Timothy E.
Trisha Z.
Vanessa G.
Vincent P.
William S.

Corporate
Corporate
HL - Greenville West
HL - Rehab Services
MC - Laureldale

Ohio
Ohio
S.C.
Fla.
Pa.

10 YEARS OF SERVICE
Agnes D.
Albertha S.
Alice A.
Amy W.
Ana C.
Anne N.
Ashley P.
Barbara R.
Bintu B.
Blanca E.
Brenda N.
Brianne J.
Brittany S.
Catherine N.
Celereste D.
Celia A.
Cindy L.
Claudia B.
Colleen D.
Cynthia C.
Dana M.
Danuta M.
Dawn L.
Debra A.
Debra C.
Diane C.
Diane R.
Dorothy W.
Elizabeth D.
Ernest S.
Fatima T.
Florencia A.

HL - Boynton Beach
HL - Hanahan
MC - Potomac
HL - Saginaw
HL - Miami Lakes
MC - Whitehall Borough
Corporate
MC - King of Prussia
HL - Uptown Westerville
HL - Kendall
MC - York South
MC - Willoughby
Donahoe Manor
MC - Marietta
MC - Naples
MC - Palm Desert
HL - Macomb
HL - Columbia
MC - Walnut Creek
MC - West Palm Beach
MC - Springfield
MC - Arlington Heights
HL - Decatur
HL - Kalamazoo
HL - San Antonio
HL - Portsmouth
MC - Palm Harbor
HH - Albuquerque
HL - Fort Myers
HL - Lansing
MC - Libertyville
MC - Northbrook

Fla.
S.C.
Md.
Mich.
Fla.
Pa.
Ohio
Pa.
Ohio
Fla.
Pa.
Ohio
Pa.
Ga.
Fla.
Calif.
Ill.
S.C.
Calif.
Fla.
Mo.
Ill.
Ill.
Mich.
Texas
Ohio
Fla.
N.M.
Fla.
Ohio
Ill.
Ill.

Gertrude N.
Helen N.
Henrietta T.
Illumina R.
Irfan U.
James W.
Jesula C.
Jill M.
Joan D.
JoAnne B.
Juan L.
Juan P.
Juan S.
Julie D.
Juvy V.
Karen J.
Kelly M.
Krista A.
LaRhonda W.
Laura K.
Leeann H.
Lisa P.
Lorigo A.
Margaret Z.
Maria E.
Mariama D.
Maribel T.
Marissa M.
Martha C.
Martine G.
Mary A.
Mavis S.
Michael P.
Mohamed C.
Monica D.
Negist M.
Noriela D.
Norma M.

MC - Pike Creek
MC - Fair Oaks
MC - Denver
MC - Hemet
MC - Oak Lawn West
MC - Dubuque
MC - New Providence
MC - Walnut Creek
MC - Fond du Lac
MC - Greentree
MC - Fountain Valley
HL - Decatur
MC - Hinsdale
HL - Woodridge (SNF)
MC - Tacoma
HL - Kettering
HH - Albuquerque
HH - Wichita
HL - Peoria
HL - Waterville
MC - Euclid Beach
Old Orchard
MC - Northbrook
HL - Austin
HL - Lauderhill
MC - Silver Spring
HL - San Antonio
Old Orchard
MC - Hinsdale
MC - Wheaton
MC - New Providence
MC - Ruxton
MC - Pittsburgh
MC - Fair Oaks
MC - Mountainside
AC - Richardson
MC - Naperville
MC - Pike Creek

Del.
Va.
Colo.
Calif.
Ill.
Iowa
N.J.
Calif.
Wis.
Pa.
Calif.
Ill.
Ill.
Ohio
Wash.
Ohio
N.M.
Kan.
Ill.
Ohio
Ohio
Pa.
Ill.
Texas
Fla.
Md.
Texas
Pa.
Ill.
Md.
N.J.
Md.
Pa.
Va.
N.J.
Texas
Ill.
Del.

Pascale N.
Patricia K.
Rakiatu Z.
Remedios M.
Roger A.
Ronald W.
Rong J.
Roseline T.
Rosemanie N.
Salha S.
Sandhya T.
Sarbah O.
Satilla J.
Sharlen D.
Sharon R.
Shinnette H.
Shontae A.
Sophonia C.
Stacie B.
Stacie B.
Stevenson A.
Suchitra B.
Tamica H.
Tammy H.
Tawanda T.
Teresita W.
Thomas N.
Thomas S.
Thomia K.
Tione T.
Traci M.
Tracie U.
Twilla S.
Urszula S.
Veronia M.
Veronica C.
Vivian O.
Woodrow S.

MC - Boca Raton
AC - Monroeville
MC - Largo
MC - Indy South
HL - Greenville East
HL - Beavercreek
MC - Walnut Creek
MC - Naples
MC - Naples
AC - Potomac
MC - Arlington Heights
MC - Yardley
MC - Anderson
HH - Flint
HL - Columbia
MC - Hinsdale
MC - Summer Trace (SNF)
MC - Delray Beach
HL - Hampton
HL - Saginaw
MC - Wilmette
MC - Hinsdale
MC - King of Prussia
MC - Fair Oaks
Springhouse Pikesville
HL - Springfield
HL - Henry
MC - Arlington
MC - Northside
MC - Woodbridge Valley
HL - Decatur
MC - Lebanon
MC - Euclid Beach
HH - Milwaukee
MC - Delray Beach
HL - Lauderhill
MC - Towson
HH - Philadelphia

Fla.
Pa.
Md.
Ind.
S.C.
Ohio
Calif.
Fla.
Fla.
Md.
Ill.
Pa.
Ind.
Mich.
S.C.
Ill.
Ind.
Fla.
Mich.
Mich.
Ill.
Ill.
Pa.
Va.
Md.
Ohio
Ill.
Va.
Pa.
Md.
Ill.
Pa.
Ohio
Wis.
Fla.
Fla.
Md.
Pa.

True Compassion
We are HCR ManorCare. True compassion comes from the hearts of those who
genuinely enjoy caring for others.
In a complimentary letter, the granddaughter of a patient
thanked the team at MC - Willoughby, Ohio for the
compassionate care provided to our granny.
The decision to place a family member in a nursing/
rehabilitation facility is an incredibly difficult decision to
make. Our family struggled in making the decision to place
my grandmother; however, each step of the way your staff
made the decision less painful and educated us on the process.
Night one met us with many challenges as we struggled to
leave granny. But we were patiently reassured that she would
be in good hands and they would take care of our granny.
The granddaughter of a patient recognized the team
We tearfully left. Each day thereafter, we were welcomed by a
of employees at MC - Willoughby, Ohio for the
staff of caring, dedicated and professional physicians, nurses,
compassionate care provided to her granny.
therapists, aides and housekeeping staff.
Everyone we encountered treated my grandmother with dignity and respected the wishes of our family. The staff listened, offered
constructive suggestions and exhibited great patience. Anyone can show up to do a job for a paycheck, but true compassion comes
from a heart of people who genuinely enjoy caring for others. We appreciated the quality of care provided by the MC - Willoughby
team.
Please extend our thanks to your staff for their caring approach to rehabilitation.

Words of Appreciation
HH - Beltsville, Md.
The team at HH - Beltsville, Md. served our father so very well
from the moment they arrived, and have continued to support
our entire family throughout his departure and beyond. I cant
begin to explain the value of this service. Each and every person,
from the social work team, to the visiting nurses, as well as those
who delivered, set up and took down health care equipment and
supplies to and from the house, the veterans ceremony members,
the home health aide referrals, the esteemed and understanding
chaplain. This group of uncommonly caring people is held in
very high regard in our hearts and minds. Thank you kindly
for everything!

is for our employees, about our employees.

It features stories that capture the spirit of our
direct caregivers in action and recognizes them in a
special way. It is an honor to be highlighted in the
We are HCR ManorCare newsletter. To submit
your story, mail it to We are HCR ManorCare
Newsletter Committee, HCR ManorCare,
333 N. Summit Street, Toledo, OH 43604,
or e-mail to weare@hcr-manorcare.com.

Copyright 2016 HCR ManorCare.

HCR ManorCare employees refers generally to employees of Heartland Employment Services. HCR ManorCare is a licensed service mark of HCR Healthcare, LLC.