1.

Overview of Vietnam Military Telecommunications Group (Viettel)

1.1. HISTORY AND DEVELOPMENT
Vietnam Military Telecommunications Group is established as the decision No.
2097/QD-TTg of 14/12/2009 by Prime Minister. It is a state-owned enterprise wholly
owned and operated by the Ministry of Defence. With the slogan Say it your way,
Viettel always try to listen to and comprehend customers. Now Viettel Group
is Vietnam's largest mobile network operator.
Viettel has currently operations in eight markets over Asia, Latin America and Africa,
covering a total population of nearly 170 million people. In 2014, Viettels revenue
reached over 9 billion USD with more than 75 million subscribers worldwide. In these
markets, Viettel owns the largest network infrastructure by official launch date. Viettel
boasts its first group in the world initiating free Internet connections and services for all
public schools which has directly benefited about 27 million teachers, pupils and students
in these countries.
1989: Founded under the name SIGELCO
1995: Becoming 2nd telecom enterprise to be fully license in Vietnam
2001: The first Vietnam enterprise offers Voice over Internet Protocol (VoIP)

nationwide and International VoIP service.

2002: Offer Internet service.
2003: Offer fixed (PSTN) service.
2004: Offer mobile service, international optical link.
2005: Offer IP VPN (MPLS) service.
2006: Investment to overseas into Laos and Cambodia.
2008: No.1 in number of mobile subs in Vietnam.
2009: No.1 in telecom infrastructure in Vietnam, Laos and Cambodia.
2010: No.1 on subscribers in all kind of services in Vietnam, Laos and Cambodia,

launching mobile services in Haiti.

2011: Viettel official operated the most modern production line in Southeast of
Asian to produce telecommunications equipment
2013: the revenue from international investment reachs 1 billion USD

 2014: Viettels revenue reached over 9 billion USD with more than 75 million
subscribers worldwide
1.2. BUSINESS ACTIVITIES
IT technologies
Telecomunication
Post
Communication
Financial Investment and Real Estate
Import and Export
International Investment
Football training Center
1.3. BUSINESS PHILOSOPHY
Customers are cared as separate individuals: They listen to and try to
understand each customer so as to provide tailored services that most come up to
their demands.
Business development goes with social responsibility: As the development of
society is the foundation for business growth, companies should take action to
improve and develop the society in which they operate in.
Human resources are the key to development: Each employee should be happy
and play a creative role; therefore, a good working environment is essential.
1.4. VISION
Caring Innovator: Pioneering in innovation and creation. Listening to and
understanding in order to serve the people.
1.5. CORE VALUES
Value innovation: Innovation is new thinking about an old issue. Passive agreement means decline. Doing things differently, respecting and honoring every idea,
no matter where it comes from. Building a creative environment that encourages
innovation for both customers and employees.
Change is a norm: Competitive strength is based on rapid adaptability.
Considering changes to ensure adaptability is a norm. Thinking and managing
continuously to efficiently adjust strategies and operational structures.

 Discipline is a norm: Developing strict discipline, solidarity and acceptance of

hardships while being devoted to the work. Performing in a decisive, quick and
thorough manner.
The company is a second family: Every employee has a role to play in
developing this family. Respecting co-workers including when involving the
smallest of jobs. Do teamwork to promote individual responsibility and engagement. Understand each member as an indispensable part of the organization.
System thinking: Possessing a strategic vision and knowledge to master the the
organizations

system.

Fully

understanding

the

roots

of

every

issue.

Professionalizing every work stage to ensure rapid development and sustainability.

Simplifying complicated problems