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Chapter-NOS-N0061

Easy

1.
a)
b)
c)
d)

What to say at first while meeting to customer


Take input about the problem
Complaint no.
Greet customer with a soft and pleasant manner
Say hello in a hard and loud voice

2.
a)
b)
c)
d)

How to response an angry customer talking in loud voice


Start shouting with him
Be patient and reply softly
leave the place
Dont reply his query and start working

3. After receiving a complaint, First step is:


a) Approach the customer premises in rush
b) Interact with customer over phone and schedule an appointment as per availability of
customer
c) Ignore it and wait a call from customer
d) All of the above
4.
a)
b)
c)
d)

Prior to visit customer premise, Interaction with customer is necessary


To get an idea of location for planning route to visit customer premises
To anticipate the problem of equipment for selection of required tools and tackles
To schedule an appointment as per availability of customer
All of the above

5.
a)
b)
c)
d)

Knowledge of following companys policies are required before visiting a customer premises
Customer and Warranty policy
IT policy
No smoking policy
Recruitment policy

6.
a)
b)
c)
d)

Which of the following modules is a part of UPS


Transformer, Rectifier, Inverter
Motor, Inverter, Rectifier
Heater, Motor, Rectifier
Only Rectifier

7.
a)
b)
c)
d)

Following information is required to check warranty period of equipment


Manufacturing date and model no.
Rating of equipment
Size of equipment
All of the above

8.
a)
b)
c)
d)

Always carry following documents while visiting customer premises


Manuals and catalogue of equipment to be repaired
Wiring diagram for exact model of equipment
Customer complaint details
All of the above

9.
a)
b)
c)
d)

Which of the following is helpful while anticipating the fault:


Usage history and maintenance details
Name of manufacturer
Electrical parameters of equipment
Both A and C

10.
a)
b)
c)
d)

After anticipation of fault which of the following is to be done next


Start working on it
Discuss with customer about the solution and cost involved
Call the customer care and inform about the problem
Select the tools and tackles required

11.
a)
b)
c)
d)

Which of following shall be kept in mind while dealing with customer


Customer satisfaction shall be the motto
Resolving the problem is only our concern
Provide the impractical solution of problem to close the complaint
All of the above

12.
a)
b)
c)
d)

Which of the following to be noticed while reaching customer premises


Dress code as per corporate policy of company
Employee I-card
Job card
All of above

13.
a)
b)
c)
d)

Which of the following is right way of working


Put tools and tackles here and there
Working in efficient manner with safety of own and others
Do the things in rush to resolve the problem quickly
Open the equipment without anticipation of fault

14.
a)
b)
c)
d)

Which device shall be used to measure voltage


Voltmeter/Multimeter
Ammeter
Meggar
Rheostat

15. You have been working on an issue at work for a long time but cannot finish because you are
not sure how. What would you be most likely to do?
a) Put it aside until tomorrow so you can start fresh.
b) Keep going until you solve the issue and can finish.
c) Take a reasonable guess at solving the issue so you can move to your other tasks
d) Ask your Supervisor for help in solving the issue.
16.
a)
b)
c)
d)

Which device shall be used to measure current


Voltmeter
Ammeter/Clamp-on meter
Meggar
Rheostat

17. What body language shows you are listening to customer


a) Looking here and there while listening

b) Making eye contact with the customer and show acknowledgment while listening
c) Interrupt the customer and start talking in the mid of discussion
d) All of the above
18.
a)
b)
c)
d)

Which of these is not a communication skill?


Laughing
Swimming
Asking questions
All of the above

19.
a)
b)
c)
d)

If you want to complain, what's the best way to behave?


Get very angry and shout
Stay calm but stick to your point
Get ready to cry
Any of the above

20.
a)
b)
c)
d)

Which of these is a communication skill?


Saying the same thing over and over
Saying why you believe something
Saying that people want to hear
Talking randomly

21.
a)
b)
c)
d)

If you don't agree with someone else, what would you say?
You are wrong
I dont agree
Stop talking rubbish
Ignore it

22.
a)
b)
c)
d)

Dynamics of interpersonal communication will consist


Body language and facial expression
Posture
Movement
All of the above

23.
a)
b)
c)
d)

In communication process, a receiver is


Message interference
A message pathway
The person who decodes a message
The person who encodes an idea

24.
a)
b)
c)
d)

An example of communication channel is


Feedback
Noise
Context
Face to face conversation

25.
a)
b)
c)
d)

What does UPS stands for


Ultra power supply
Ultimate power supply
Uninterruptible power supply
Usable power supply

26.
a)
b)
c)
d)

In business, when you fail to recall the name of a person met earlier, you can ask him or her:

27.
a)
b)
c)
d)

In business, Keep telephone calls very short because the other person may not be:
Paying attention to you
Noting down what you say
Interested in talking to you
Free to talk to you

28.
a)
b)
c)
d)

When introducing ourselves, we should use:


Only our designation
Only our first name
Only the surname
Both the first name and the surname

For his or her surname


To excuse you for forgetting his/her name
For his/her business card
For his/her initials

29.
a)
b)
c)
d)

Correct sequence of phases in a 3 phase system is


RYB
RBY
BRY
BYR

30.
a)
b)
c)
d)

Rectifier is a device
Which converts AC power to DC power
Which converts DC power to AC power
Which converts Electrical energy to Mechanical energy
Which converts Mechanical energy to Electrical energy

Difficult/Medium
31.
a)
b)
c)
d)

As per best industry practices, color of ground wire shall be


Green
Red
Black
Yellow

32.
a)
b)
c)
d)

As per best industry practices, Grounding of UPS/Converter enclosure shall be provided


By connecting at one point
By connecting at three point
By connecting diagonally at two point
Any of the above

33. What does term online UPS means


a) Charging the battery and supplying the load by incoming supply simultaneously
b) Charging the battery by incoming supply and feeding the load through battery power at same
time
c) Charging the battery by incoming supply and separate supply for feeding load
d) Any UPS connected through Ethernet port for online monitoring

34.
a)
b)
c)
d)

In case of an availability of Emergency bypass, How maintenance of UPS shall be performed


By first transferring the load to emergency bypass
By isolating the incomer using circuit breaker
By providing Switching off the outgoing breaker
Start doing the maintenance directly on live condition

35.
a)
b)
c)
d)

Which device is used in UPS for automatic transfer of load on Bypass feeder
Static switches
Circuit breaker
Manual switches
Any of the above

36.
a)
b)
c)
d)

For ventilation purpose, In a industrial UPS


Ventilation fans are provided on top with louvers on doors
Flow of air is maintained automatically
No need of ventilation
Transformer regulates the output so that operating temperature remains within the limit

37.
a)
b)
c)
d)

After resolution of problem, documentation shall be done as per


Companys document policy
As per customer requirement
Not required
Any of the above

38.
a)
b)
c)
d)

Transformer is a
Static device
Rotating device
Rotating electrical device
Static mechanical device

39.
a)
b)
c)
d)

Which of the following is most appropriate definition for Converters


A device to convert mechanical power into electrical power
A device to convert electrical power into mechanical power
A device to convert AC power into DC power only
A device to convert AC power into DC power and vice versa

40.
a)
b)
c)
d)

Batteries provide electrical power in form of


AC supply
DC supply
Mechanical power
Any of the above

41. Starting from Input supply, arrange the correct sequence of following equipments in a UPS:
1 Transformer 2 Inverter
3 Rectifier
4 Transformer
a)
b)
c)
d)
42.
a)
b)
c)
d)

1,2,3,4
1,2,4,3
1,3,2,4
1,4,2,3

Which of the following is correct meaning of indication as per industry best practices
Red: Supply On, Green: Supply OFF, Amber: Fault Trip/Alarm
Red: Supply Off, Green: Supply On, Amber: Fault trip/Alarm
Red: Fault trip/Alarm, Green: Off, Amber: On
Any of the above

43. In a 415 V, 3 phase system, what voltage your meter should read while checking between line
to ground
a) 415
b) 718.78
c) 138
d) 240
44.
a)
b)
c)
d)

Which of the following is correct low voltage power supply parameters in india
415/240 V, 50 hz
230/110 V, 60 hz
415/240 V, 60 hz
415/110 V, 50 hz

45.
a)
b)
c)
d)

What shall be the line to line voltage in a 415 V, 3 phase system


240 V
415/3 V
600 V
415 V

46.
a)
b)
c)
d)

What is the relation between line voltage (VL) and phase voltage (VPh)
VL = 3* VPh
VL= VPh/3
VL = VPh*3
VPh = VL*3

47.
a)
b)
c)
d)

Interpersonal communication occurs only when


An individual converses with people they have no interest in knowing
Intimate conversation takes place
Three or more people are communication with each other at the same time
An individual interacts with another person as a unique individual

48.
a)
b)
c)
d)

To decode a message is to
Translate ideas into code
Rejects a message
Evaluate a message
Interpret a message

49.
a)
b)
c)
d)

Feedback is a listeners
Verbal or nonverbal responses to a message
Verbal critique of your message
Acceptance of a message
Rejection of a message

50.
a)
b)
c)
d)

The problem solving process begins with


Clarification of the situation
Establishment of alternatives
Defining the problem
Isolation of the cause

51.
a)
b)
c)
d)

Model no. , manufacturing date are mentioned on


Gland plate of UPS
Name plate of UPS
Tag plate of UPS
Never mentioned