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An Aeronautics Supplier’s viewpoint

INTERTECHNIQUE

INTERTECHNIQUE
within
the quality aerospace environment

I.A.Q.G., 26th-29th June 2001 in Berlin
G. Dion/IAQG - 11/06/01 – 0.1

Summary
Intertechnique Company brief presentation
Quality system requirements
• By Official Authorities
• By Customers
• Types of scoring

Audits
• By Customers and Official Authorities
• Internal audits (quality system, product audits)

Other fields
• Quality questionnaires and surveys
• Quality tools
• Accompanying documents

Conclusion
I.A.Q.G., 26th-29th June 2001 in Berlin
INTERTECHNIQUE

G. Dion/IAQG - 11/06/01 – 0.2

INTERTECHNIQUE

Presentation
of
Intertechnique

I.A.Q.G., 26th-29th June 2001 in Berlin
G. Dion/IAQG - 11/06/01 – 1.1

5 business segments AERO SAFETY SYSTEMS AIRLINE EQUIPMENT Emergency evacuation systems. oxygen systems. Swimming pools.G. Leisure. Systems management. Cabine equipment (trash-compactors systems.ZODIAC Group : Presentation of Intertechnique AIRCRAFT SYSTEMS Fuel systems. 26th-29th June 2001 in Berlin G.Q. galleys). Passenger seats.. Airbags. flight deck controls and displays. Lighting.11/06/01 – 1. Telemetry. De-icing cells systems. Electrical systems. Computer-Aided Telephony. hydraulic systems. TECHNOLOGY Deceleration systems. Dion/IAQG . INTERTECHNIQUE I.A.2 . MARINE – LEISURE Marine.

Dion/IAQG .Q.3 .Presentation of Intertechnique ZODIAC in 2000 Sales breakdown Aircraft systems 27 % Airline equipment 25 % Aero safety systems 15 % Derived technologies 9% 24 % Marine – Leisure Financial highlights Zodiac Group Manpower INTERTECHNIQUE 1 400 M$ 9 615 people I..A.G. 26th-29th June 2001 in Berlin G.11/06/01 – 1.

4 .Presentation of Intertechnique Presentation of Intertechnique INTERTECHNIQUE Core Businesses I.Q.. 26th-29th June 2001 in Berlin G.11/06/01 – 1. Dion/IAQG .A.G.

G. control units and panels Fuel boost and transfer pumps.A. 26th-29th June 2001 in Berlin G. USA) INTERTECHNIQUE I.11/06/01 – 1. fuel jet pumps Equipment for fuel.Q. Refuelling units Aircraft Fuel System Test Bench Locations Intertechnique at Plaisir and Roche-La-Molière .5 . valves . Dion/IAQG ..Presentation of Intertechnique Fuel Systems On ground refuelling equipment and systems Formula I race cars refuelling systems Systèmes de gestion de carburant In-flight refuelling equipment and systems On board fuel circulation systems In-flight refuelling pods Man-machine interfaces Couplings and control equipment for aircraft-fuelling systems indicators.(France) IDC Aerospace at Milwaukee (Wisconsin. . . air and hydraulic circuits : Refuelling ports.

Dion/IAQG .6 .. control units and panels Location Intertechnique at Plaisir INTERTECHNIQUE I. float Flowmeters control Man-machine interfaces Actuators electrovalves ram air door actuators computers Indicators.Presentation of Intertechnique Systems Monitoring and Management Fuel management systems Air management systems Gauging Bleed air monitoring Hydraulic systems Level sensing Air temperature control Circuit breakers Flowmetering Cabin pressure control Window heat controllers Monitoring and control Monitoring and Measurement sensors level sensing : thermistors.11/06/01 – 1.G.Q. 26th-29th June 2001 in Berlin G.A.

regulation and oxygen instrumentation Pilot protection (accelerations.Q.. 26th-29th June 2001 in Berlin G.11/06/01 – 1.. noise .Presentation of Intertechnique Oxygen and Life Support ERGONOMICS.G.) quick donning masks Liquid and gaseous oxygen tanks anti-smoke protective breathing hood Regulators Passenger oxygen drop out module anti-g Valves NBC hood Location Intertechnique at Plaisir INTERTECHNIQUE I. Dion/IAQG . passengers and crew members Storage. PHYSIOLOGY Respiratory protection for pilots..A.7 . NBC. hypoxia.

BRILLANT References Airbus family. Rafale. Bell. ATR. MARCHEGAY Deputy CEO : J.P. HIGOUNET J. China) Oxygen and life support Manpower : 890 people Turnover : 1 100 MF (150 M$) Chairman and CEO : E. KNAFO INTERTECHNIQUE I. optronics IN-EROS (Fullerton. Casa. Dornier.8 . air.Presentation of Intertechnique General information Locations PLAISIR (France) ROCHE-LA-MOLIERE Activities Fuel systems (France) INTERTECHNIQUE (Aerospace) Ltd (Great Britain) Systems management IDC Aerospace (Milwaukee.P. Mirage.G.. LIBIS J. Eurocopter. hydraulics.F. Gulfstream. electrical distribution. Boeing. Bombardier Canadair. Sikorsky. Quality Vice President : Guy DION Department Vice-Presidents : J.A.M.11/06/01 – 1. California. Wisconsin. Dion/IAQG . MATHEY Marketing and sales. USA) Fuel.Q. Vice-President : M. 26th-29th June 2001 in Berlin G. Alenia. Agusta. Falcon. Jetstream. USA) IN-ASIA (Hong Kong. Saab.

A.INTERTECHNIQUE Quality System requirements Acronyms Certifications timetable From Official Authorities From Customers Types of scoring I. Dion/IAQG .G.11/06/01 – 2. 26th-29th June 2001 in Berlin G.. .Q.

Dion/IAQG .11/06/01 – 2. Norway. Spain. Sweden). The Netherlands).G. QUALIFAS (Qualité des Approvisionnements pour les Industries Françaises Aéronautiques et Spatiales) ð Central Region of AECMA-EASE. East (Germany. Ireland) BVQI (Bureau Veritas Quality International) ð Certification body. TCCA (Transport Canada Civil Aviation) ð Canadian civil official authority. Centre (Belgium.A. France). South (Italy. CAA ð French military official authority.Q.. composed of members from 5 "Regions" : North (Denmark.Quality system requirements Acronyms AECMA-EASE (European Aerospace Supplier Evaluation) ð Association affiliated with AECMA (European Association of Aerospace Industries).0 . Portugal). West (United Kingdom. 26th-29th June 2001 in Berlin G. INTERTECHNIQUE I. JAA (Joint Aviation Authorities) ð European official authority. DGA (Direction Générale de l'Armement) DGAC / GSAC (Direction Générale de l'Aviation Civile / ð French civil official authority. ð Chinese civil aviation authority. Finland. Groupement pour la Sécurité Aviation Civile) FAA (Federal Aviation Administration) ð US official authority.

Q.A. 26th-29th June 2001 in Berlin G.Quality system requirements Certifications timetable Certification Bodies BVQI ISO 9001 AQAP-110 BVQI ISO 9001 (issue 2000) Plaisir & RLM Plaisir & RLM Customers QUALIFAS QUALIFAS RG Aéro 000 83 RG Aéro 000 83 RLM* Plaisir Military Official AECMA-EASE EN 9000-1 AECMA-EASE EN 9100 Plaisir & RLM Plaisir & RLM Authorities DGA AQAP-110 Plaisir & RLM Civil DGAC JAR 145 FAA FAR 145 Repair Station Repair Station 1993 1994 1995 Official Authorities 1996 DGAC JAR 21 CAA CCAR 145 Production Certification Repair Station Certification 1997 1998 1999 2000 2001 2002 (*) RLM = Intertechnique Roche-la-Molière site INTERTECHNIQUE I.11/06/01 – 2.G.1 .. Dion/IAQG .

2.G. 26th-29th June 2001 in Berlin G.005 n° F.11/06/01 – 2.Quality requirements from Official Authorities Company Quality Certifications (by Quality System Quality System Civil Equipment All activities Military activities Production BVQI ISO ISO9001 9001 n° 62642 n° 62642 of 12/1999 of 12/1999 (Expiry : 12/2002) (Expiry : 12/2002) Quality Manual & Procedures • Audits performed every 6 months by BVQI Renewal every 3 years DGA/BVQI AQAP 110 AQAP 110 n° 62642 n° 62642 of 12/1999 of 12/1999 (Expiry : 12/2002) (Expiry : 12/2002) Quality Manual & Procedures • Audits performed every 6 months by BVQI Renewal every 3 years INTERTECHNIQUE JAA/DGAC JAR JAR21 21 n° F.Q.005 of 12/1997 of 12/1997 (Expiry : 12/2001) (Expiry : 12/2001) Production Organization Exposition (POE) & Procedures • Audits performed by GSAC (6 per year) Renewal every 2 years Official Authorities or Certification Bodies) Civil Equipment .G. Orly & Roche-la-Molière Renewal every 2 years FAR FAR145 145 n° I6QY965J n° I6QY965J (Plaisir) (Plaisir) n° I4QY966J n° I4QY966J (Roche-la-Molière) (Roche-la-Molière) of 07/1995 of 07/1995 (Expiry : 07/2001) (Expiry : 07/2001) MOE + US supplement • Annual audit performed by FAA in Plaisir & Roche-la-Molière Renewal every year TCCA (Canada) CAA (China) Recognition of Recognition of JAR JAR145 145 n° TCAC 897-30 n° TCAC 897-30 of 12/1997 of 12/1997 (Expiry : 02/2002) (Expiry : 02/2002) CCAR 145 CCAR 145 n° F.1 .3516 de 07/1998 de 07/1998 (Expiry : 12/2001) (Expiry : 12/2001) MOE + Canadian & Chinese supplements • Annual self-evaluation report to be provided to Chinese Authorities Renewal : Canada : every 2 years China : every 3 years I.Maintenance JAA/DGAC FAA (Europe) (USA) JAR 145 JAR 145 n° F060 n° F060 of 12/1993 of 12/1993 (Expiry : 12/2001) (Expiry : 12/2001) Maintenance Organization Exposition (MOE) • Annual audit performed by GSAC in Plaisir. Dion/IAQG .G.A.3516 n° F..

11/06/01 – 2. 26th-29th June 2001 in Berlin G. TSO J Maintenance certification : FAA / DGAC : turnover FAR145 J (FAR 145 survey by DGAC) CAA (China) and TCCA (Canada) certifications (audits and supplemental costs) L Certification Body (BVQI) Today : ISO 9001 & AQAP-110 certifications Next future : AS/EN 9100 assessment ? INTERTECHNIQUE I.Quality requirements from Official Authorities Company Quality Certifications (by Official Authorities or Certification Bodies) Military Aviation Authorities : Requirements based on ISO 9001 J Civil Aviation Authorities : Specific requirements L JAR 21 Production certification : Mutual recognition from FAA and DGAC J Product certifications : JTSO..G.2.Q. Dion/IAQG .A.2 .

.Q.4/20 QUALITY SYSTEM FEDEX.1E 89 / 100 GULFSTREAM • SQAR 0001 No scoring SYSTEM AUDITS Standard AIRBUS INDUSTRIE • EN-9110 * New : AUK/SA/001-3 * New : LTS-AQINS-06-0276 * 16.3. 26th-29th June 2001 in Berlin G.6-40 * No scoring LIEBHERRAEROSPACE • LTS-AQ-INS-06-0032 * 18. A * • EFQM model Result Comments 19.1 .A.11/06/01 – 2.2 / 20 New standard EN 9100 * 7. Dion/IAQG . results and approvals AUDIT FIELD CUSTOMER QUALIFAS AECMA-EASE BOEING QUALITY AIRBUS UK MAINTENANCE • EN 9000-1 * • D1-9000 rev.8 / 10 New standard BQMS (AS 9100) * "Silver" level • BAe/AG/QC/SC1 * No scoring BOMBARDIER CANADAIR • QD4.G.9 / 20 SAAB • 80-V-10. SAS • CASE (North America) No scoring * : documents based on the ISO 9001 standard INTERTECHNIQUE I.Quality requirements from Customers Customers’ audits. DHL.

1999 ð AS/EN 9100 in Feb. 2001 Maintenance activities : Requirements to be harmonized L EN 9110 (every 3 years) (applicable in Europe since 2001) CASE (every 2 years) Scoring : Quality System scorings to be harmonized L Several quality system scoring methods (6 for Intertechnique) Scoring is an incentive element for improvement : it enables to rate the progress achieved INTERTECHNIQUE I.A.Quality requirements from Customers Customers’ audits. 26th-29th June 2001 in Berlin G.3. results and approvals Quality System : Harmonized requirements J in France : through QUALIFAS in Europe : through AECMA-EASE At the international level : through IAQG ð RG.11/06/01 – 2.G..Aéro 000 83 in 1994 ð EN 9000-1 in Feb.2 .Q. Dion/IAQG .

Approved / Not approved Delivery indicators New products or repairs % delivered on time. R1..G. … Product quality Examples : Rejection rates..A./100. delayed deliveries./10./20. 26th-29th June 2001 in Berlin G. Q100. Gold/Silver/bronze Expected objectives A simple calculation method Indicators to be easily understood by the General Management of companies Indicators jointly checked by the customer and the supplier INTERTECHNIQUE I.Types of Scoring Several levels of scoring with various calculation methods Quality System Examples : .. Dion/IAQG . IP. .Q.11/06/01 – 2.. TAT. IE Overall scoring Examples : E NCC. R2. . QN. quartiles.4 . IF.

26th-29th June 2001 in Berlin G.A. Dion/IAQG .11/06/01 – 3.1 ..Q.INTERTECHNIQUE Audits I.G.

G.Q.11/06/01 – 3.. 26th-29th June 2001 in Berlin G.A. Dion/IAQG .2 .Quality system audits performed by Customers / Authorities at Intertechnique’s Audits (Products audits not included) JAR 21 25 23 AQAP 100 19 20 18 15 15 14 13 13 13 12 13 10 12 11 11 8 12 Civil Authorities 11 Customers 10 10 10 8 5 5 BVQI 1 1 0 1993 1994 70 1995 1996 64 1997 51 50 40 2000 2001 55 47 44 Total duration (days) 41 49 44 40 30 1999 Substantial quantities of audits 61 60 40 1998 0 Military Authorities 35 29 Total quantity of audits 31 20 10 22 25 1999 2000 Audit periodicities linked to the certifications Decrease trend 0 1993 1994 1995 INTERTECHNIQUE 1996 1997 1998 2001 I.

Q.. follow-up of delivery dates. …) Design reviews (PDR. purchase control .G. cost management .3 . Source Inspections. 26th-29th June 2001 in Berlin G.Audits Quality system audits performed by Customers / Authorities at Intertechnique’s (Products audits not included) Expected objective : 1 quality system audit every 3 years based on the international aerospace standard. …) Process audits (EMPI. Dion/IAQG . performed either by customer association or certification body What may allow customers to concentrate their efforts on other audits : Logistics (management or customer orders. …) Product audits (FAI.11/06/01 – 3. leadtime control.A. CDR. EMPF. …) To give a greater importance to internal audits : Self-assessment : more motivating Best conditions to set up improvement actions INTERTECHNIQUE I.

Audits Internal quality system audits 140 115 120 92.4 .11/06/01 – 3. improving the corrective action follow-up INTERTECHNIQUE I.5 100 Total duration (days) 104 80 50 60 Total quantity of audits 37.Q. (41 audit check-sheets for « system » and « process » audits) standardising the minutes.G. 26th-29th June 2001 in Berlin G.A.. Dion/IAQG .5 100 85 82.5 40 46 33 20 15 20 1993 1994 37 34 1997 1998 50 52 1999 2000 0 1995 1996 2001 Quantity of audits : increase trend Audit duration : shorter (since 1999) : using check-sheets.

G.A.Audits Internal products audits Products Audits Quantity FAI Quantity 250 200 200 150 139 150 41 46 38 100 154 98 50 112 0 1998 1999 2000 FAI (First Article Inspection) performed at the beginning of serial production or for equipment changes (the quantity depends on the quantity of new products) Products audits Performed on equipment in production (the quantity depends on the quantity of product families) INTERTECHNIQUE I.Q..11/06/01 – 3.5 . Dion/IAQG . 26th-29th June 2001 in Berlin G.

1 ..Q. Dion/IAQG .A.INTERTECHNIQUE Other fields INTERTECHNIQUE I. 26th-29th June 2001 in Berlin G.G.11/06/01 – 4.

G.A. 26th-29th June 2001 in Berlin G.2 .11/06/01 – 4. Dion/IAQG ..Q.Other fields Answers to customers quality questionnaires and surveys Answers to quality questionnaires + certificates Quality certificates only dispatching 106 120 100 70 47 80 60 41 18 40 20 8 10 59 29 0 1998 1999 2000 Necessary standardisation of the answer process INTERTECHNIQUE I.

.Other fields Quality Tools Tools often recommended by the customers.Q.11/06/01 – 4. Dion/IAQG . HASS Do not require.3 .A. sometimes mandatory : Self assessment (EFQM model) E 6 Sigma Lean Manufacturing Key characteristics Fracas HALT. but promote their implementation INTERTECHNIQUE I.G. 26th-29th June 2001 in Berlin G.

11/06/01 – 4.Q.A. Dion/IAQG .G. 26th-29th June 2001 in Berlin G.4 ..Accompanying Documents Other fields or F A JA n O m e orm F A FA /DC ote L B yN er tion v i l De clara ance De mpli Co of in e h C se INTERTECHNIQUE 3 ag T llow e Y ag T w o l l Ye ic a f i t r Ce 03 1 8 te Lo ard C g I.

F.11/06/01 – 4. CIP 2nd issue Feb. 4 CIP 1st and 2nd drafts March/April IMPROVING OURSELVES PREPARING THE ASSESSMENT INTERTECHNIQUE I.F.5. 26th-29th June 2001 in Berlin G.Schedule BAe BAe 1998 CIP 4th issue Nov.1 .Q.M.Q. 30 BAe's review Plaisir May 6 1997 Internal training Sept.G.. Dion/IAQG . CIP 3rd issue May BAe BAe's review Filton Nov. 16-17 Committee Sept.Quality tools : E.M. BAe CIP 1st issue Sept. Model Self-assessment 1999 Reminder . Plenary Meeting June 22 General Management Committee July BAe's review Filton Sept./ Oct. E External ASSESSMENT Dec. 1-4 On site training (E.Q. General trainers) Management Oct. GREEN BOOK (Self(decision) assessment book) 1st issue : Nov.A.

Dion/IAQG .Q.G. Airbus UK 2001 EFQM Booklet issue Oct. Jan. Model Self-assessment Reminder ..Quality tools : E. 1112 CIP 6th issue May AIRBUS UK ’s review Plaisir Mar.Schedule Self Assessment Business Units Seminaries 2000 Airbus UK AIRBUS UK's review Plaisir Aug. 26-27 Self Assessment GM Committee Seminary Nov. 30 Airbus UK CIP Assessor 5th Training issue (Brussels) Feb.F. Self Assessment Launching Meeting Oct IMPROVING OURSELVES ORGANIZING SELF ASSESSMENTS PREPARING SELF ASSESSMENT IMPROVING OURSELVES INTERTECHNIQUE I. D7 Feb.5.M. 20-21 D4 Feb. 6 CIP 7th issue Aug.Q. 26th-29th June 2001 in Berlin G.11/06/01 – 4. EFQM Internet Site Sept.2 . 6-7 AIRBUS UK's Review Filton May 22 IN-S March 29-30 D2 March 12-13 IN CIP issue April Revised Green Book issue May IN CIP Review Nov.A.

26th-29th June 2001 in Berlin G. Dion/IAQG .1 .A.G.11/06/01 – 5..Q.INTERTECHNIQUE Conclusion I.

26th-29th June 2001 in Berlin G.A..2 .Conclusion Consequences to the Intertechnique Quality Organization Quality System staff 0.5 person in 1995 ð Today : 3 people General documents and Standards Complexicity of the document management (Quality Manual. Dion/IAQG .11/06/01 – 5. Maintenance Organization Exposition.Q. Inspection Procedure Manual.G. Production Organization Exposition. …) Procedures (Quality Intranet) High quantity of external audits Repetition of the same audits (some departments are audited several times per year) INTERTECHNIQUE I.

but not be imposed by customers Focus on products and processes Any new requirement setting-up should be done only after consultation of the supply chain INTERTECHNIQUE I. 26th-29th June 2001 in Berlin G.11/06/01 – 5.3 .Conclusion Our reflections Quality System May be unique and can cover 90 % of the requirements from : Civil Authorities / Military Authorities / Certification Body / Aerospace Customers ISO 9001 and international standard AS/EN/SJAC 9100 must be fully deployed Scoring is a progress factor Simplification Concensus Self-assessment is the basis of the continuous improvement To be promoted.A. Dion/IAQG .Q..G.