Professional Documents
Culture Documents
My experience includes Proposal Development, and ROI Justification; Enterprise-wide Web Solutions
experience (Internet technology understanding and solution selling expertise) new market
development and key account management.
Additionally, I have expert awareness in negotiations, RFP review, claims, disputes, changes; FAR,
DFAR; SBA & 8(a); teaming & NDA; contract/subcontract/proposal writing; GSA & GWAC. I have
exceptional product knowledge, program planning and budgeting/cost, and a bottom line mentality with
demonstrated customer service orientation. Furthermore, I am computer, networking and Internet
literate with a thorough understanding of Web, Client/Server, Security and Storage Management.
The following resume is just a summary of my expertise. What it cannot reveal, however, is the drive,
determination, and high energy level I possess and apply towards meeting and excelling the mission
and purpose within an organization. Professionally, my reputation is energetic, enthusiastic and a
motivating team player with a desire of going beyond the expectations of a position.
A personal meeting where we can discuss your companies’ goals and objectives is invited. I may be
reached at (h) 703.579-6444, (c) 703-338-7118 or via email at mjoyce@fssincorporated.com should
you require additional information or a meeting.
Thank you for your consideration, and I look forward to hearing from you.
Sincerely,
PROFESSIONAL SUMMARY
Over 10 years as a results-driven masters level Business Systems Analyst/ Project Management Professional with extensive
capabilities in Sales, Relationship Building, Business Development, Marketing, Process and Performance Improvement,
Training & Customer Service Management and a proven track record in increasing productivity, quality and customer
satisfaction. Exceptional interpersonal communications effectively communicating with level C management
AREAS OF EXPERTISE
Highlight of Capabilities:
EDUCATION
Additional Skills & Training: Technical writing & provisioning, Critical thinking and analytical process development, Project
and Process management, GE Workout -Numerous Sales, Negotiating, Strategic Account Management, Advanced
Technology, TQM, Six Sigma, RUP methodology, CMMI and Leadership training programs with Federal Express, Orange
Technologies, Dale Carnegie, Shipley, Sandler Institute, Learning Tree International and American Institute.
Special Training: TCP/IP Network Analysis and Troubleshooting, A+, Networking concepts, Intro to Telecommunications,
Data Communications, ERP Concepts: Enterprise Integration, Enterprise Management
Martye Karen Joyce
Mobile: 703-338-7118
Email: mjoyce@fssincorporated.com
PROFESSIONAL EXPERIENCE
Consultant/Contractor
2000 – Present, FSSI Reston, Virginia 22090
Served as lead business analyst for three primary product lines including SMART, a school management
system, providing B2C and B2B Internet solutions, as well as the Element K curriculum delivery system.
Conducted ROI analysis for feature requests.
Provided structure and direction for development teams in streamlining project timing and delivery.
Introduced methodologies and processes for successful execution of development projects and on-time
rollouts. Worked with team leads to establish pre-analysis and post-analysis ROM’s (rough order of
magnitude) to assist in business decisions.
Central client liaison for all critical business communications addressing timelines and technical
requirements. Provided clients with a personalized means to provide input to the development team and
become champions of product features.
Created presentations and conducted needs analysis and 360 surveys. Created internal
communications network keeping clients upfront in product evolutions, services and solutions.
Facilitated JAD sessions and gathered requirements for clients’ solutions well as conducted competitive
analysis of outside products. Developed requirements documents and use case scenarios to provide the
framework for design documentation and test cases. Did on-site visits to clients to gather input from their
perspective of needs
Trained QA staff on test planning from analysis and development of user acceptance tests through
system test and regression.
Provided leadership in gathering, clarifying and documenting requirements for application projects,
service and support requests. Responsibilities include the facilitation of work throughout the entire IT life
cycle, which includes working with IT architects to identify a technical solution, facilitating IT estimates
and staffing needs, providing work oversight and customer status and facilitating user testing.
Computer Experience:
Languages: Visual Basic, SQL, and HTML
Software: Microsoft Office (Word, Excel, PowerPoint, Outlook), MS Project, Visio 2000, ACT, Goldmine, Sales
Logic, Lotus cc:Mail, HTML, XML, Adobe Photoshop 7.0 and Illustrator 8.0, Salesforce.com, SPSS
Database: MS-Access, MS-SQL, Oracle 8i
Operating systems: WIN95, WIN98, WINNT4.0, WINXP WIN2000 and Vista
Infrastructure: Switches, hubs, routers, TCP/IP, Frame Relay, ATM.
PERSONAL
Achievement driven. Outstanding communications and conflict management skills. Enjoy working in a team
culture, and welcome opportunities to facilitate groups and conduct training. Ability to work with clients,
understand their business practices and manage their expectations. Promoted to positions of increased
responsibility throughout career. Willing to travel.