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CENTRE FOR TOURISM, HOSPITALITY AND CULINARY

MANAGEMENT
BSc (Hons) INTERNATIONAL HOSPITALITY MANAGEMENT
PERFORMANCE APPRAISAL FORM
The performance appraisal form is to be completed by the workplace supervisor in the professional
services firm in which the student of Sunway University is placed on Internship attachment. The
performance appraisal contributes 70% to the final assessment.
Please complete this evaluation at the end of the students work period. You are encouraged to
discuss the completed form with the intern to aid in their professional development. This Appraisal
Form aims to cover issues that relate to the overall development of the student.
Complete Section A and B and your comments in Section C is much appreciated.

Section A: Details of Trainee and Supervisor


Trainees Name :_________________________ Name of Company :__________________________
Supervisors Name:_______________________ Supervisors Designation :______________________

Supervisors Email:________________________ Department :________________________________

Section B: Assessment of Student Performance


Please evaluate the performance the student trainee attached to your department, based on the four
assessment criteria listed below. You are required to tick () each criterion on the scale of 1 to 5 (1
being Poor and 5 being Excellent) which best reflects the performance of the trainee in the
respective skills identified.

Poor

Fails to meet minimum requirement

Fair

Meeting minimum requirement

Average

Satisfactory performance

Good

Good performance

Excellent

Outstanding performance

NA

Not Applicable

Area

Poor
(1)

Assessment Criteria

Fair
(2)

Average
(3)

Good
(4)

Excellent
(5)

NA

Average
(3)

Good
(4)

Excellent
(5)

NA

(A) Professional Skills


A1

Knowledge of area of expertise


Understand instructions with clarity
Apply technical knowledge effectively

A2

Ability to solve problems


Able to recognize problems when they
arise
Use available resources to solve
problems
Total marks awarded for Professional
Skills

Area

Poor
(1)

Assessment Criteria

Fair
(2)

(B) Management Skills


B1

Ability to manage projects/tasks


Able to complete responsibilities
assigned in an effective and efficient
manner

B2

Ability to identify opportunities


Able to identify potential opportunities
for services and communicate promptly
to the supervisor
Total marks awarded for Management
Skills

Area

Poor
(1)

Assessment Criteria

Fair
(2)

Average
(3)

Good
(4)

Excellent
(5)

NA

(C) Personal Skills


C1

Work habits and attitudes


Is enthusiastic about work
Able to set priorities and plan
accordingly
Proactively in seeking new
responsibilities and tasks

C2

Professional and personal integrity


Behave in a professional manner
Demonstrate qualities of honesty and
integrity

C3

Willingness to learn
Active in learning from more experience
colleagues by asking the right
questions
Accept suggestions or constructive
criticism
Total marks awarded for Personal Skills

Area

Poor
(1)

Assessment Criteria

Fair
(2)

Average
(3)

(D) Communication Skills


D1

Writing skills/Oral
Communications
Write clearly and concisely/Able to
speak effectively

D2

Teamwork
Cooperate and work well as a team
member

D3

Dealing with customers


Is courteous and friendly
Able to produce high quality work that
meets the customers expectations
Total marks awarded for
Communications Skills

Good
(4)

Excellent
(5)

NA

Section C: Other comments and feedback


Please provide any other comments and feedback about the student or the internship programme.

Supervisors signature and company stamp

Date

Data protection
The protection of personal data is an important concern to Sunway University and any
personal data collected on this form will be treated in accordance with the Personal Data
Protection Notice of the institution [ http://sunway.edu.my/pdpa/notice_english (English version) or
http://sunway.edu.my/pdpa/notice_BM (Malay version)].
For Office Use Only
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