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lingua house

TM

Innovation in Learning

A

A

PRACTICAL ENGLISH

Difficulties on the phone
Lesson code: KURD-SUKB-BQ1J-R

INTERMEDIATE

1 Warm-up
What technical or communication problems can you have on the phone?

2 Technical difficulties
Study the expressions below. Which expressions are usually used when talking on a..
landline telephone?
mobile/cellphone?
both?
1. "We seem to be breaking up."
2. "I need to charge up my phone."
3. "Can you speak up? The line's not very good."
4. "We seem to have a crossed line."
5. "The signal is very weak here."
6. "My battery is almost dead."
7. "I think there's a problem with the network."
8. "Sorry about that. I just went through a tunnel."
9. "I think we got cut off."
10. "I can't hear you very well."

3 Practice
Match the situations below with the most appropriate expressions above. More than one expression
may be possible.
a. You are talking on the phone when you start to lose the connection.
b. You call your friend back after losing the connection.
c. You can hear another telephone conversation while you are talking to your friend.
d. Your friend's voice does not sound very clear on the phone.
e. You are in the basement of a building.

1/3

Review your flashcards at least 3-5 times a week for 20 minutes to keep the material fresh in your memory.
c
Linguahouse.com

AB

You can review this worksheet online at www.linguahouse.com/ex

LE

You are talking on the phone and you hear a `bleep' indicating that your battery is low on power.

PI

f.

P H OT

OC

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2/3 c Linguahouse. You receive a phone call. which you didn't hear properly. Hang Which of the problems in Exercise 1 would you respond to with each of the above suggestions? More than one suggestion can be used to respond to the same problem. e. The caller explains something to you. P H OT OC O . my English isn't so 5. OK.lingua house Difficulties on the phone A A TM Innovation in Learning A A PRACTICAL ENGLISH 4 Responses Complete the responses and suggestions below for solving the problems in Exercise 1: back in 1. Can you a bit? I can't up + hear it another way? it again? you very well. but you didn't understand what he was trying to say. 5. 4. You are talking on the phone to someone but her voice is too quiet. Create technical problem `noises'. Can you say that more ? for me. 6 Communication difficulties Complete the expressions below with the pairs of words: catch + say fast + slowly good + simply . you're too mean + explain that. Read the following situations and give a suitable response for each: 1. I'm sorry. Your friend says something.com/ex LE 5. 2. You didn't understand because he was speaking too quickly. Can you speak 4. I'm sorry. and call you back. Is on that up better? later. 5 Role play In pairs. Your friend gives you some information on the phone. I didn't 3. I'm sorry. You may need to call your partner back. I don't understand what you 2. AB You can review this worksheet online at www. I'll try calling you 3. etc. interference.com PI Review your flashcards at least 3-5 times a week for 20 minutes to keep the material fresh in your memory. I'll hang . Can you 1. I'll just move somewhere else. . and practise the expressions above.g.linguahouse. 4. 2. I'm sorry. practise a telephone conversation. She tries to explain something using difficult words. 3. I'll call you back a few minutes. bleeps. Can you speak a bit more ? Cover the expressions above. You are talking to someone from England.

etc.lingua house Difficulties on the phone A A A TM Innovation in Learning A PRACTICAL ENGLISH 7 Role play 3/3 c Linguahouse. P H OT OC O . This time. create communication difficulties e. AB You can review this worksheet online at www.linguahouse.com PI Review your flashcards at least 3-5 times a week for 20 minutes to keep the material fresh in your memory. practise the same telephone conversation from Exercise 5.g. too quickly. by speaking too quietly. explaining something in a complicated way.com/ex LE In pairs.

I'm sorry. 3. Can you speak a bit more slowly? You can review this worksheet online at www.com/ex i c Linguahouse.2. 4.6 4. 1.7 8. 5.Technical difficulties Landline: 3. Can you say it again? Can you speak up a bit? I can't hear you very well. 1.Communication difficulties P H OT OC O . 1.Practice a. 4 Hang on. 2. I don't understand what you mean.com PI Review your flashcards at least 3-5 times a week for 20 minutes to keep the material fresh in your memory. AB 1. e.Responses 1. c. I'm sorry.4 Mobile/Cellphone: 1. 4. LE 6. my English isn't so good.5.6. 5.10 3. 4. 2. Can you say that more simply? I'm sorry. 7 I'll call you back in a few minutes.Key A A A TM Innovation in Learning A PRACTICAL ENGLISH 2.7.linguahouse. you're too fast for me.9. I didn't catch that. 3. I'll just move somewhere else.8 Both: 1. 5.lingua house Difficulties on the phone . 3. 4. 1. that back in up on OK.9 4 3. 2. Can you hear me now? 3 I'll try calling you back later.10 5 2. f. 7 I'll hang up and call you back. 10 mean + explain catch + say up + hear good + simply fast + slowly 1. 5. d. Can you say it another way? I'm sorry. 3. b. 6. 2. 3.