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Fast Facts - My Best Work

Getting Things Done

(Chronologically from most recent by location)
1. Created & implemented a strategy in support of a 360-degree view of the customer
2. Financial Development systems & record keeping makeover
3. Created a state-of-the-art solid state (zero moving parts) computer lab
4. Automated time & attendance (payroll) for 5,000 employees
5. Negotiated RFP, selected, and implemented new Membership registration system @ 40+ locations
6. Connected (via high speed broadband) every center across the 45 locations.
7. Developed staff profiles via Keirsey Temperament tests
8. Automated background checking; saved $100,000 in first year
9. Rescued (literally overnight) a failed telecomm provider impacting 21 locations
10. Developed, managed and optimized a $3million technology budget
11. Created the 'i-Team' brand with a heavy focus on customer satisfaction
12. Secured a $10,000 equipment donation from IBM
13. Secured an annual community gift from Verizon
14. Democratized access to information; all locations connected with equal access -- not just the "rich" ones

1. Secured a $3million 5-year Charity Settlement from MCI
2. Consulted internationally in Uruguay (operations), Mexico (Fund-raising), and Jerusalem (membership
3. Negotiated a 6-year $10million telecomm agreement
4. Secured a nationwide preferred rate contract with Sprint, resulting in $100,000s of savings annually
5. Oversaw multiple internal financial system migrations
6. Launched a hugely successful virtual community: "YMCA Business Cafe" - that continues today and
numbers in excess of 1,000 members.
7. Created national collaborations with: Techsoup, NTen, NPower, TechAtlas
8. Set new strategic direction and created new team (Technology Resource Group [TRG]) in response to
board-level national mandate
9. Grew revenue and enhanced customer service -- resulting in multi-year increased operating surplus for
that unit.
10. Executed a national service relationship with GE
11. Developed & launched a successful Regional Mini-Workshop Series
12. Developed several nationally certified training programs including certifying trainers
13. Launched and co-authored (with Legal & Finance) a national bulletin re: PCI compliance (payment card
14. Negotiated with GE to develop and deliver a YMCA-specific legal agreement for nationwide services

San Francisco
1. Developed and delivered a board-approved 5-year multi-million dollar Technology Master Plan
2. Secured a significant gift of $50,000 community support from Pacific Bell
3. Introduced ground-breaking Executive Electronic Communication across all 12 corporate locations
4. Democratized access to information; brought all facilities on line -- not just the "rich" ones.



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