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Quiz one

Question 1
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he basic functions of the management process include all of the following


EXCEPT ________.
Select one:
a. Organizing

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b. Planning
c. Leading
d. Out sourcing

correct

Your answer is correct.


The correct answer is: Out sourcing

Question 2
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In most organizations, human resource managers are categorized as


________, who assist and advise ________ in areas like recruiting,
hiring, and compensation.
Select one:
a. staff managers; line managers

Human resource managers are usually staff managers. They assist


and advise line managers in areas like recruiting, hiring, and
compensation. However, line managers still have human resource
duties.

b. line managers; middle managers


c. line managers; staff managers
d. functional managers; staff managers

Your answer is correct.


The correct answer is: staff managers; line managers

Question 3
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Celeste spends most of her time at work establishing goals for her staff
of fifty employees and developing procedures for various tasks. In
which function of the management process does Celeste spend most of
her time?

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Quiz one

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Page 2 of 19

Select one:
a.

leading
b. organizing
c. controlling
d. planning

Your answer is correct.

The planning function of the management process requires managers to


establish goals and standards, develop rules and procedures, and
develop plans and forecast. Leading involves motivating staff, while
controlling requires a manager to set standards, such as sales quotas.
Assigning tasks to employees is an aspect of the organizing function.
The correct answer is: planning

Question 4
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In the management process, which of the following is an activity


associated with the leading function?
Select one:
a.

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developing procedures
b.

motivating subordinates
The management process includes five functions--planning,
organizing, staffing, leading, and controlling. The leading function
requires a manager to get others to get the job done; maintaining
morale, and motivating subordinates.

c. setting performance standards


d.

training new employees

Your answer is correct.

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Quiz one

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The management process includes five functions--planning, organizing,


staffing, leading, and controlling. The leading function requires a
manager to get others to get the job done; maintaining morale, and
motivating subordinates.
The correct answer is:

motivating subordinates

Question 5
Correct

Since Human Resources is important to all managers, which is NOT a


personnel mistake a manager wants to make while managing?

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Select one:
a.

Waste time with useless interviews


b.

Experience low turnover


Personnel mistakes a manager does not want to make while
managing are hiring the wrong person for the job; experience high
turnover; have your people not doing their best; waste time with
useless interviews; have your company taken to court because of
your discriminatory actions; have your company cited under federal
occupational safety laws for unsafe practices; have some employees
think their salaries are unfair relative to others in the organization;
allow a lack of training to undermine your department's
effectiveness; commit any unfair labor practices.

c. Hire the wrong person


d.

Have your people not doing their best

Your answer is correct.


The correct answer is:

Experience low turnover

Question 6
Correct

According to experts, the primary hindrance to a firm's productivity is


its inability to ________.

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Select one:
a. use advanced accounting controls
b. acquire and maintain human capital
Experts assert that it's the work force and the company's inability to
recruit and maintain a good work force that constitutes a bottleneck
for production. Projects backed by good ideas, vigor, and
enthusiasm are less likely to be stopped by a shortage of cash than a
shortage of human capital, which is the knowledge, education,
training, skills and expertise of a firm's workers.

c.

establish effective manufacturing facilities


d. attain adequate cash and credit

Your answer is correct.


The correct answer is: acquire and maintain human capital

Question 7
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________ is the right to make decisions, to direct the work of others,


and to give orders.
Select one:
a. Authority

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The right to make decisions, to direct the work of others, and to


give orders is known as authority. Line authority gives managers
the right to issue orders to other managers or employees. In
contrast, staff authority gives the manager the authority to advise
other managers or employees.

b. Leadership
c. Management
d. Responsibility

Your answer is correct.


The correct answer is: Authority

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Quiz one

Question 8

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Which of the following best defines line authority?

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Select one:
a. a manager's right to issue orders to other managers or employees

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Line authority is a manager's right to issue order to other managers


or employees, which creates a superior-subordinate relationship.
Staff authority refers to a manager's right to advise other managers
or employees, which creates an advisory relationship.

b. a manager's right to advise other managers or employees


c. management with flexible decision-making powers
d.

management over a small staff in a public firm

Your answer is correct.


The correct answer is: a manager's right to issue orders to other

managers or employees

Question 9
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Gerard is authorized to direct the work of subordinates and is


responsible for accomplishing the organization's tasks. Gerard is most
likely a ________.
Select one:
a. training specialist
b. recruiter
c. staff manager
d. line manager

A line manager is authorized to direct the work of subordinates and


is responsible for accomplishing the organization's tasks. Unlike
line managers, staff managers lack the authority to issue orders
down the chain of command. Recruiters and training specialists are
specialties within the HR department, and HR managers are usually
staff managers rather than line managers.

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Your answer is correct.


The correct answer is: line manager

Question 10
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Which of the following is NOT considered one of the line supervisor's


responsibilities for effective human resources management under the
general headings outlined by a major company?
Select one:
a. Developing the abilities of each person
b.

Changing employees' attitudes regarding work


The direct handling of people has always been part of every line
manager's duties, from the president down to first-line supervisors.
One major company outlines its line supervisor's responsibilities for
effective human resource management under these general
headings: Placing the right person in the right job; Starting new
employees in the organization (orientation); Training employees for
jobs that are new to them; Improving the job performance of each
person; Gaining cooperation, and developing smooth working
relationships; Interpreting the company's policies and procedures;
Controlling labor costs; Developing the abilities of each person;
Creating and maintaining department morale; Protecting employees'
health and physical condition.

c.

Protecting employees' health and physical condition


d. Interpreting the company policies and procedures

Your answer is correct.


The correct answer is:

Changing employees' attitudes regarding work

Question 11
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Which Amendment to the U.S. Constitution states that "no person shall
be deprived of life, liberty, or property, without due process of the
law"?

1.00

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Select one:
a.

Tenth Amendment
b.

Tenth Amendment
c.

Fifth Amendment
The Fifth Amendment to the U.S. Constitution (ratified in 1791)
states that "no person shall be deprived of life, liberty, or property,
without due process of the law." The Thirteenth Amendment (1865)
outlawed slavery, and courts have held that it bars racial
discrimination.

d. First Amendment

Your answer is correct.


The correct answer is:

Fifth Amendment

Question 12
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The 13th Amendment to the U.S. Constitution addresses the subject of


________.
Select one:
a.

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trial by jury
b.

due process
c. slavery

The 13th Amendment to the U.S. Constitution abolished slavery


and courts have held that it bars racial discrimination.

d.

private property

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Your answer is correct.


The correct answer is: slavery

Question 13
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The ________ gives all persons the same right to make and enforce
contracts and to benefit from the laws of the land.
Select one:
a. Thirteenth Amendment

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b.

Title VII of the 1964 Civil Rights Act


c.

Fifth Amendment
d.

Civil Rights Act of 1866


The Civil Rights Act of 1866 gives all persons the same right to
make and enforce contracts and to benefit from U.S. laws. The Fifth
Amendment to the U.S. Constitution (ratified in 1791) states that
"no person shall be deprived of life, liberty, or property, without
due process of the law." The Thirteenth Amendment (1865)
outlawed slavery, and courts have held that it bars racial
discrimination. Title VII of the 1964 Civil Rights Act states that
employers cannot discriminate based on race, color, religion, sex, or
national origin.

Your answer is correct.


The correct answer is:

Civil Rights Act of 1866

Question 14
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According to Title VII of the 1964 Civil Rights Act, which of the
following employers would be legally allowed to refuse employment to
an individual based on race, religion, or sex?
Select one:
a.

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a department store with 100 employees


b. a medical office with 25 employees
c.

a local restaurant with 10 employees


Title VII bars discrimination on the part of most employers,
including all public or private employers of 15 or more persons. It
also covers all private and public educational institutions, the
federal government, and state and local governments.

d.

a state agency with 65 employees

Your answer is correct.


The correct answer is:

a local restaurant with 10 employees

Question 15
Correct
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The EEOC was initially established to investigate complaints about


________.
Select one:
a.

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job discrimination
Title VII established the Equal Employment Opportunity
Commission (EEOC) to administer and enforce the Civil Rights law
at work. The EEOC receives and investigates job discrimination
complaints from aggrieved individuals.
b.

sexual harassment in schools


c.

structural accommodations for disabled people


d.

unfair business practices

Your answer is correct.

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The correct answer is:

job discrimination

Question 16
Correct

How many members serve on the Equal Employment Opportunity


Commission?

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Select one:
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a. 9
b. 10
c. 5

The Equal Employment Opportunity Commission (EEOC) consists


of five members appointed by the president with the advice and
consent of the Senate. Each member serves a five-year term.

d.

Your answer is correct.


The correct answer is: 5

Question 17

Which of the following appoints the members of the EEOC?

Correct

Select one:
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a.

U.S. President
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The EEOC consists of five members appointed by the president


with the advice and consent of the Senate. Each member serves a
five-year term.

b.

U.S. Supreme Court


c.

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U.S. voters
d. U.S. Congress

Your answer is correct.


The correct answer is:

U.S. President

Question 18
Correct
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When companies utilize ________, they take steps to eliminate the


present effects of past discrimination.
Select one:
a.

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executive orders
b.

equal pay rules


c.

affirmative action
Affirmative action refers to steps that are taken for the purpose of
eliminating the present effects of past discrimination. The Equal
Pay Act of 1963 requires employers to pay equal pay for equal
work, and the Vocational Rehabilitation Act of 1973 requires
employers with federal contracts of more than $2,500 to take
affirmative action in employing disabled persons.

d.

rehabilitation

Your answer is correct.


The correct answer is:

affirmative action

Question 19
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Which of the following is responsible for implementing Executive


Orders 11246 and 11375 that were issued by the Johnson
administration?
Select one:
a.

) Equal Employment Opportunity Commission


b.

Pension Benefits Guarantee Corporation


c.

Office of Federal Contract Compliance Programs


The Johnson administration (1963-1969) issued Executive Orders
11246 and 11375 which didn't just ban discrimination but also
required that government contractors with contracts of over $50,000
and 50 or more employees take affirmative action to ensure
employment opportunity for those who may have suffered past
discrimination. These orders also established the Office of Federal
Contract Compliance Programs (OFCCP) to implement the orders
and ensure compliance.

d.

Occupational Safety and Health Administration

Your answer is correct.


The correct answer is:

Office of Federal Contract Compliance Programs

Question 20
Correct
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Which of the following factors is NOT an acceptable basis for different


pay for equal work under the Equal Pay Act of 1963?
Select one:
a.

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gender

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Under the Equal Pay Act of 1963 (amended in 1972), it is unlawful


to discriminate in pay on the basis of sex when jobs involve equal
work; require equivalent AACSBs, effort, and responsibility; and
are performed under similar working conditions. Pay differences
derived from seniority systems, merit systems, and systems that
measure earnings by production quantity or quality or from any
factor other than sex do not violate the act.

b. seniority
c.

production quantity
d. production quality

Your answer is correct.


The correct answer is:

gender

Question 21
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________ defines the nature of the company's business in terms of the


markets in which it will compete and the ways it will differentiate itself
from its competitors.

1.00
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Select one:
a.

Employee testing
b. Strategic planning

Strategic planning defines the nature of the company's business in


terms of the markets in which it will compete and the ways it will
differentiate itself from its competitors. It lays out the broad
guidelines within which the company's managers make decisions.

c.

Employee benchmarking
d. Financial auditing

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Page 14 of 19

Your answer is correct.


The correct answer is: Strategic planning

Question 22

What is the first step in the basic planning process?

Correct
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Select one:
a.

evaluating the possible alternatives


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b.

implementing a course of action


c.

setting an objective

The first step of any type of plan is to set an objective or a goal.

d. comparing options

Your answer is correct.


The correct answer is:

setting an objective

Question 23

Which of the following is NOT part of the basic managerial planning?

Correct
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Select one:
a.

interference from corporate hierarchies


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The basic managerial planning process involves setting objectives,


making basic planning forecasts, reviewing alternative courses of
action, evaluating which options are best and then choosing and

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implementing the plan. However, managerial planning is hindered


by the hierarchy of a corporation, which requires that plans meet
budgetary requirements and match the long-term goals of the firm.

b.

implementation of the plan


c.

evaluation of best options


d. establishment of clear objectives

Your answer is correct.


The correct answer is:

interference from corporate hierarchies

Question 24
Correct
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What is a company's plan for how it will match its internal strengths
and weaknesses with external opportunities and threats to maintain a
competitive advantage?
Select one:
a.

tactical plan
b.

SWOT analysis
c.

strategic plan
A strategic plan is a firm's plan for assessing internal strengths and
weaknesses with external opportunities and threats. The essence of
strategic planning involves asking, "Where are we now as a
business and where do we want to be?" Managers then develop
specific strategies for taking a firm where it wants to be.

d.

situation analysis

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Your answer is correct.


The correct answer is:

strategic plan

Question 25
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Connor, a manager at a boat manufacturing firm, takes a talent


management approach to his duties. Which of the following would
Connor most likely do?
Select one:
a.

coordinate recruitment and compensation activities


An effective talent management process should integrate the
underlying talent management activities such as recruiting,
developing, and compensating employees. The same competencies
should be used for recruiting, training, and appraising. Firms should
balance talent management tasks with testing and proactively
manage workers by segmenting them into groups.

b. rely primarily on applicant testing results for hiring decisions


c. use different competencies for recruitment and development
d.

manage employees based on their experience with the organization

Your answer is correct.


The correct answer is:

coordinate recruitment and compensation activities

Question 26
Correct
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Flag question

Which of the following terms refers to the procedure used to determine


the duties associated with job positions and the characteristics of the
people to hire for those positions?
Select one:
a.

job specification
b.

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job description
c.

job analyis
Job analysis is the process of determining the duties of a specific
job and the characteristics of the people who would be most
appropriate for the job. A job analysis produces the necessary
information to develop job descriptions and job specifications.

d.

job context

Your answer is correct.


The correct answer is:

job analyis

Question 27
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The information resulting from a job analysis is used for writing


________.
Select one:
a.

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Explain the process of job analysis


corporate objectives
b. job descriptions

A job description is a list of what a job entails, and it is derived


from a job analysis. Job analysis is the procedure through which
you determine the duties of job positions and the characteristics of
the people that should be hired for the positions.

c.

personnel questionnaires
d. training requirements

Your answer is correct.

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The correct answer is: job descriptions

Question 28
Correct
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A manager uses the information in a job analysis for all of the


following EXCEPT ________.
Select one:
a. assessing training requirements

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b.

providing accurate performance appraisals


c.

complying with FCC regulations


Managers use information gathered from a job analysis for many
activities including providing performance appraisals, recruiting,
determining compensation, and assessing training requirements. Job
analysis plays a major role in EEO (Equal Employment
Opportunity Commission) compliance but not with FCC (Federal
Communications Commission) regulations.

d.

determining appropriate compensation

Your answer is correct.


The correct answer is:

complying with FCC regulations

Question 29
Correct
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________ is the process of deciding what positions the firm will have
to fill and how to fill them.
Select one:
a.

Flag question

Selection
b.

Job analysis
c.

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Quiz one

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Workforce planning
Workforce ( or employment or personnel) planning is the process of
deciding what positions the firm will have to fill and how to fill
them. The process embraces all future positions from maintenance
workers to CEO, and flows from the firm's strategic plans.

d.

Recruitment

Your answer is correct.


The correct answer is:

Workforce planning

Question 30
Correct
Mark 1.00 out of
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Flag question

Marcus, an HR manager for Samsung, must decide what positions the


firm should fill in the next six months, which means Marcus is
currently working on ________.
Select one:
a.

interviewing job candidates

b. screening job candidates


c. personnel planning

Workforce (or employment or personnel) planning is the process of


deciding what positions the firm will have to fill and how to fill
them. The process embraces all future positions from maintenance
workers to CEO, and flows from the firm's strategic plans.

d. writing job descriptions

Your answer is correct.


The correct answer is: personnel planning

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