You are on page 1of 116

Mono Laser Printer

Xpress M262x / M282x Series

SERVICE

MANUAL

Mono Laser Printer

Contents
1. Precautions
2. Product Specifications and Description
3. Disassembly and Reassembly
4. Troubleshooting
5. System Diagrams
6. Schematic Diagrams

Refer to the service manual in the GSPN (see the rear cover) for more information.

Contents

Contents
1.

2.

Precautions ...................................................................................................................................... 1 1
1.1.

Safety warning ........................................................................................................................ 1 1

1.2.

Caution for safety .................................................................................................................... 1 2


1.2.1.

Toxic material............................................................................................................. 1 2

1.2.2.

Electric shock and fire safety precautions ......................................................................... 1 2

1.2.3.

Handling precautions ................................................................................................... 1 4

1.2.4.

Assembly and Disassembly precautions ........................................................................... 1 4

1.2.5.

Disregarding this warning may cause bodily injury ............................................................ 1 5

1.3.

Caution for Data Loss ............................................................................................................... 1 6

1.4.

ESD precautions ...................................................................................................................... 1 7

Product Specifications and Description .................................................................................................. 2 1


2.1.

Product Specifications .............................................................................................................. 2 1


2.1.1.

Product Overview........................................................................................................ 2 1

2.1.2.

Specifications ............................................................................................................. 2 2

2.1.3.
2.2.

General Print Engine...................................................................................... 2 2

2.1.2.2.

Controller and Software.................................................................................. 2 2

2.1.2.3.

Paper Handling ............................................................................................. 2 4

2.1.2.4.

Consumables ................................................................................................ 2 4

2.1.2.5.

Reliability and Service ................................................................................... 2 5

2.1.2.6.

Environment ................................................................................................ 2 5

2.1.2.7.

Options ....................................................................................................... 2 6

2.1.2.8.

Maintenance parts ......................................................................................... 2 6

Model Comparison Table .............................................................................................. 2 7

System Overview..................................................................................................................... 2 8
2.2.1.

Front View ................................................................................................................. 2 8

2.2.2.

Rear View .................................................................................................................. 2 9

2.2.3.

Paper Path.................................................................................................................. 2 10

2.2.4.

System Layout ............................................................................................................ 2 11

2.2.5.

2.1.2.1.

2.2.4.1.

Feeding Part ................................................................................................. 2 12

2.2.4.2.

Transfer Roller ............................................................................................. 2 13

2.2.4.3.

Drive Unit ................................................................................................... 2 13

2.2.4.4.

Fuser .......................................................................................................... 2 14

2.2.4.5.

LSU (Laser Scanner Unit)............................................................................... 2 15

2.2.4.6.

Toner System ............................................................................................... 2 16

Hardware configuration ................................................................................................ 2 17


2.2.5.1.

Main board .................................................................................................. 2 18

2.2.5.2.

OPE board ................................................................................................... 2 20

2.2.5.3.

Wireless LAN board ...................................................................................... 2 21


Copyright 1995-2013 SAMSUNG. All rights reserved.

Contents

2.2.6.

2.2.7.

3.

2.2.5.4.

Joint PBA .................................................................................................... 2 22

2.2.5.5.

Electrical Parts Location ................................................................................. 2 23

2.2.5.6.

SMPS Board ................................................................................................ 2 26

2.2.5.7.

HVPS Board ................................................................................................ 2 28

Engine F/W Control Algorithm ...................................................................................... 2 29


2.2.6.1.

Feeding ....................................................................................................... 2 29

2.2.6.2.

Transfer....................................................................................................... 2 29

2.2.6.3.

Fusing......................................................................................................... 2 30

2.2.6.4.

LSU............................................................................................................ 2 30

Software Descriptions .................................................................................................. 2 31


2.2.7.1.

Software system overview .............................................................................. 2 31

2.2.7.2.

Architecture ................................................................................................. 2 31

2.2.7.3.

Data and Control Flow ................................................................................... 2 32

Disassembly and Reassembly .............................................................................................................. 3 1


3.1.

Precautions when replacing parts ................................................................................................ 3 1


3.1.1.

Precautions when assembling and disassembling ............................................................... 3 1

3.1.2.

Precautions when handling PBA..................................................................................... 3 1

3.1.3.

Releasing Plastic Latches .............................................................................................. 3 2

3.2.

Screws used in the printer.......................................................................................................... 3 3

3.3.

Replacing the Main SVC parts ................................................................................................... 3 4


3.3.1.

Side Cover ................................................................................................................. 3 4

3.3.2.

Rear Cover................................................................................................................. 3 5

3.3.3.

Front Cover ................................................................................................................ 3 6

3.3.4.

Top Cover .................................................................................................................. 3 7

3.3.5.

Main Board ................................................................................................................ 3 7

3.3.6.

SMPS........................................................................................................................ 3 8

3.3.7.

HVPS........................................................................................................................ 3 8

3.3.8.

Bin-Full Sensor ........................................................................................................... 3 9

3.3.9.

Main Drive unit........................................................................................................... 3 9

3.3.10. Pick up and Regi Clutch ............................................................................................... 3 10


3.3.11. Pick up and Forward roller ............................................................................................ 3 10
3.3.12. Retard Roller .............................................................................................................. 3 11
3.3.13. Duplex Unit ............................................................................................................... 3 12
3.3.14. Transfer Roller............................................................................................................ 3 13
3.3.15. LSU.......................................................................................................................... 3 13
3.3.16. Fuser Unit .................................................................................................................. 3 14
3.3.17. Exit Sensor................................................................................................................. 3 14
3.3.18. Feed and Regi sensor PBA ............................................................................................ 3 15
3.3.19. OPE PBA .................................................................................................................. 3 16
3.3.20. Wireless LAN PBA...................................................................................................... 3 16
Copyright 1995-2013 SAMSUNG. All rights reserved.

ii

Contents

3.3.21. Motor........................................................................................................................ 3 17
4.

Troubleshooting ................................................................................................................................ 4 1
4.1.

Alignment and Adjustments....................................................................................................... 4 1


4.1.1.

Control Panel.............................................................................................................. 4 1

4.1.2.

Understanding the status LED........................................................................................ 4 3

4.1.3.

Jam Removal.............................................................................................................. 4 4

4.1.4.

Periodic defective image ............................................................................................... 4 10

4.1.5.

Useful management tools .............................................................................................. 4 11

4.1.6.

4.1.7.
4.2.

4.1.5.1.

Using Samsung Easy Printer Manager (Windows and Macintosh only) .................... 4 11

4.1.5.2.

Using Samsung Printer Status (Windows only) ................................................... 4 13

4.1.5.3.

Using Smart Panel (Linux only) ....................................................................... 4 14

Updating Firmware ...................................................................................................... 4 15


4.1.6.1.

Update the firmware by using the USB port........................................................ 4 15

4.1.6.2.

Update the firmware by using the network.......................................................... 4 15

EDC program ............................................................................................................. 4 18

Troubleshooting ...................................................................................................................... 4 20
4.2.1.

Procedure of checking the symptoms............................................................................... 4 20


4.2.1.1.

5.

6.

iii

Basic Check List ........................................................................................... 4 21

4.3.

Error Code and Troubleshooting ................................................................................................. 4 22

4.4.

Image quality problem .............................................................................................................. 4 37

System Diagrams .............................................................................................................................. 5 1


5.1.

Block Diagram ........................................................................................................................ 5 1

5.2.

Connection Diagram................................................................................................................. 5 2

Schematic Diagrams .......................................................................................................................... 6 1


6.1.

Tool for Troubleshooting ........................................................................................................... 6 1

6.2.

Glossary................................................................................................................................. 6 2

6.3.

The Sample Pattern for the Test .................................................................................................. 6 8

6.4.

Selecting a location .................................................................................................................. 6 9

6.5.

Model Name and Code ............................................................................................................. 6 10

Copyright 1995-2013 SAMSUNG. All rights reserved.

1. Precautions

1. Precautions
In order to prevent accidents and damages to the equipment please read the precautions listed below carefully before
servicing the product and follow them closely.

1.1. Safety warning


1) Only to be serviced by a factory trained service technician.
High voltages and lasers inside this product are dangerous. This product should only be serviced by a factory trained
service technician.
2) Use only Samsung replacement parts.
There are no user serviceable parts inside the product. Do not make any unauthorized changes or additions to the
product as these could cause the product to malfunctions and create an electric shocks or fire hazards.
3) Laser Safety Statement
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, chapter 1 Subchapter J for
Class I(1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC
60825-1. Class I laser products are not considered to be hazardous. The laser system and printer are designed so
there is never any human access to laser radiation above a Class I level during normal operation, user maintenance
or prescribed service condition.

Wavelength: 800 nm

Beam divergence

Paraller: 11 degrees

Perpendicular: 35 degrees

Maximum power of energy output: 12 mW


WARNING

Never operate or service the product with the protective cover removed from Laser/Scanner assembly. The reflected
beam, although invisible, can damage your eyes.
When using this product, these basic safety precautions should always be followed to reduce risk of fire, electric shock,
and personal injury.

Copyright 1995-2013 SAMSUNG. All rights reserved.

1-1

1. Precautions

1.2. Caution for safety

1.2.1. Toxic material


This product contains toxic materials that could cause illness if ingested.
1) Please keep imaging unit and toner cartridge away from children. The toner powder contained in the imaging unit and
toner cartridge may be harmful, and if swallowed, you should contact a doctor.

1.2.2. Electric shock and fire safety precautions


Failure to follow the following instructions could cause electric shock or potentially cause a fire.
1) Use only the correct voltage, failure to do so could damage the product and potentially cause a fire or electric shock.
2) Use only the power cable supplied with the product. Use of an incorrectly specified cable could cause the cable to
overheat and potentially cause a fire.
3) Do not overload the power socket, this could lead to overheating of the cables inside the wall and could lead to a fire.
4) Do not allow water or other liquids to spill into the product, this can cause electric shock. Do not allow paper clips, pins
or other foreign objects to fall into the product, these could cause a short circuit leading to an electric shock or fire hazard.

5) Never touch the plugs on either end of the power cable with wet hands, this can cause electric shock. When servicing
the product, remove the power plug from the wall socket.

6) Use caution when inserting or removing the power cord. When removing the power cord, grip it firmly and pull. The
power cord must be inserted completely, otherwise a poor contact could cause overheating leading to a fire.

1-2

Copyright 1995-2013 SAMSUNG. All rights reserved.

1. Precautions

7) Take care of the power cable. Do not allow it to become twisted, bent sharply around corners or power cable may be
damaged. Do not place objects on top of the power cable. If the power cable is damaged it could overheat and cause a
fire. Exposed cables could cause an electric shock. Replace the damaged power cable immediately, do not reuse or
repair the damaged cable. Some chemicals can attack the coating on the power cable, weakening the cover or exposing
cables causing fire and shock risks.

8) Ensure that the power sockets and plugs are not cracked or broken in any way. Any such defects should be repaired
immediately. Take care not to cut or damage the power cable or plugs when moving the machine.
9) Use caution during thunder or lightning storms. Samsung recommends that this machine be disconnected from the
power source when such weather conditions are expected. Do not touch the machine or the power cord if it is still
connected to the wall socket in these weather conditions.

10) Avoid damp or dusty areas, install the product in a clean well ventilated location. Do not position the machine near a
humidifier or in front of an air conditioner. Moisture and dust built up inside the machine can lead to overheating and
cause a fire or cause parts to rust.

11) Do not position the product in direct sunlight. This will cause the temperature inside the product to rise possibly leading
to the product failing to work properly and in extreme conditions could lead to a fire.
12) Do not insert any metal objects into the machine through the ventilator fan or other part of the casing, it could make
contact with a high voltage conductor inside the machine and cause an electric shock.

13)

When replacing the SMPS board, please wait 5 minutes after unplugging the power cord, then replace it. You
can get a shock by the electric discharge.

Copyright 1995-2013 SAMSUNG. All rights reserved.

1-3

1. Precautions

1.2.3. Handling precautions


The following instructions are for your own personal safety to avoid injury and so as not to damage the product.
1) Ensure the product is installed on a level surface, capable of supporting its weight. Failure to do so could cause
the product to tip or fall.
2) The product contains many rollers, gears and fans. Take great care to ensure that you do not catch your fingers, hair or
clothing in any of these rotating devices.
3) Do not place any small metal objects, containers of water, chemicals or other liquids close to the product which if spilled
could get into the machine and cause damage or a shock or fire hazard.
4) Do not install the machine in areas with high dust or moisture levels, beside on open window or close to a humidifier or
heater. Damage could be caused to the product in such areas.
5) Do not place candles, burning cigarettes, etc on the product, These could cause a fire.
6) Ensure that the machine is installed and used in proper area to meet the temperature and humidity specifications.

If the machine is stored at below zero Celsius for a long time, do not use the machine instantly after movement. It
can malfunction. Take care of the machine storage. If the machine is stored at below zero Celsius for a long time,
keep the machine at room temperature and install it.

1.2.4. Assembly and Disassembly precautions


1) Replace parts carefully and always use Samsung parts. Take care to note the exact location of parts and also cable
routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly. Please carry out
the following procedures before dismantling the product or replacing any parts.
2) Ensure that power is disconnected before servicing or replacing any electrical parts.
3) Disconnect interface cables and power cables.
4) Only use approved spare parts. Ensure that part number, product name, any voltage, current or temperature rating
are correct.
5) When removing or re-fitting any parts do not use excessive force, especially when fitting screws into plastic.
6) Take care not to drop any small parts into the machine.
7) Handling of the OPC Drum

1-4

The OPC Drum can be irreparably damaged if it exposed to light. Take care not to expose the OPC Drum either
to direct sunlight or to fluorescent or incandescent room lighting. Exposure for as little as 5 minutes can damage
the surface of the photoconductive properties and will result in print quality degradation. Take extra care when
servicing the product. Remove the OPC Drum and store it in a black bag or other lightproof container. Take
care when working with the Covers (especially the top cover) open as light is admitted to the OPC area and can
damage the OPC Drum.

Take care not to scratch the green surface of OPC Drum Unit. If the green surface of the Drum Cartridge is
scratched or touched the print quality will be compromised.

Copyright 1995-2013 SAMSUNG. All rights reserved.

1. Precautions

1.2.5. Disregarding this warning may cause bodily injury


1) Be careful with the high temperature part.
The fuser unit works at a high temperature. Use caution when working on the printer. Wait for the fuser unit to
cool down before disassembly.

2) Do not put fingers or hair into the rotating parts.


When operating a printer, do not put hand or hair into the rotating parts (Paper feeding entrance, motor, fan, etc.).
If do, you can get harm.

3) When you move the printer, use safe lifting and handling techniques.
This printer is heavy. Use the lifting handles located on each side of the machine. Back injury could be caused if
you do not lift carefully.
4) Ensure the printer is installed safely.
Ensure the printer is installed on a level surface, capable of supporting its weight. Failure to do so could cause the
printer to tip or fall possibly causing personal injury or damaging the printer.
5) Do not install the printer on a sloping or unstable surface. After installation, double check that the printer is stable.

Copyright 1995-2013 SAMSUNG. All rights reserved.

1-5

1. Precautions

1.3. Caution for Data Loss


To prevent loss of customers data the SVC engineer provides end-user with relevant information in advance.

1-6

Copyright 1995-2013 SAMSUNG. All rights reserved.

1. Precautions

1.4. ESD precautions


Certain semiconductor devices can be easily damaged by static electricity. Such components are commonly called
Electrostatically Sensitive (ES) Devices or ESDs. Examples of typical ESDs are: integrated circuits, some field effect
transistors, and semiconductor chip components. The techniques outlined below should be followed to help reduce the
incidence of component damage caused by static electricity.
CAUTION
Be sure no power is applied to the chassis or circuit, and observe all other safety precautions.

1) Immediately before handling a semiconductor component or semiconductor-equipped assembly, drain off any
electrostatic charge on your body by touching a known earth ground. Alternatively, employ a commercially available
wrist strap device, which should be removed for your personal safety reasons prior to applying power to the unit
under test.
2) After removing an electrical assembly equipped with ESDs, place the assembly on a conductive surface, such as
aluminum or copper foil, or conductive foam, to prevent electrostatic charge buildup in the vicinity of the assembly.
3) Use only a grounded tip soldering iron to solder or desolder ESDs.
4) Use only an anti-static solder removal device. Some solder removal devices not classified as anti-static can
generate electrical charges sufficient to damage ESDs.
5) Do not use Freon-propelled chemicals. When sprayed, these can generate electrical charges sufficient to damage ESDs.
6) Do not remove a replacement ESD from its protective packaging until immediately before installing it. Most
replacement ESDs are packaged with all leads shorted together by conductive foam, aluminum foil, or a comparable
conductive material.
7) Immediately before removing the protective shorting material from the leads of a replacement ESD, touch the protective
material to the chassis or circuit assembly into which the device will be installed.
8) Maintain continuous electrical contact between the ESD and the assembly into which it will be installed, until
completely plugged or soldered into the circuit.
9) Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as the brushing together
of clothing fabric and lifting ones foot from a carpeted floor, can generate static electricity sufficient to damage an ESD.

Copyright 1995-2013 SAMSUNG. All rights reserved.

1-7

2. Product Specifications and Description

2. Product Specifications and Description


2.1. Product Specifications
2.1.1. Product Overview
1) Printing Speed

Xpress M262x Series : Up to 26 ppm in A4 (27 ppm in Letter)

Xpress M282x Series : Up to 28 ppm in A4 (29 ppm in Letter)

2) Printing Resolution

Up to 1,200 x 1,200 dpi effective output

3) Processor

600MHz

4) Printer Language Emulation

SPL / PCL5e / PCL6

5) Memory

DDR3 128 MB

6) Interface

Hi-Speed USB 2.0, Ethernet 10/100 Base TX Interface

7) Control Panel

No LCD, 4 keys and 2 LEDs

8) Toner cartridge

Initial
- Xpress M2620, M2820 Series : 1,500 pages
- Xpress M2625, M2825 Series : 1,200 pages

Standard / High Yield


Xpress M2620, M2820 Series : 3,000 pages
Xpress M2x25 Series : 1,200 pages / 3,000 pages

2-1

Copyright 1995-2013 SAMSUNG. All rights reserved.

2. Product Specifications and Description

2.1.2. Specifications
Product Specifications are subject to change without notice.

2.1.2.1. General Print Engine


Item

Specification
Simplex

Engine Speed
Duplex (1)
Warmup time
FPOT

Xpress M262x Series : Up to 26 ppm in A4 (27 ppm in Letter)


Xpress M282x Series : Up to 28 ppm in A4 (29 ppm in Letter)
Xpress M262x Series : Up to 13 ppm in A4 (14 ppm in Letter)
Xpress M282x Series : Up to 14 ppm in A4 (15 ppm in Letter)

From Sleep

Less than 14 seconds

From Ready

Less than 8.5 seconds

From Sleep

Less than 14 seconds

Resolution

Up to 1,200 x 1,200 dpi effective output

(1) D Model only.

2.1.2.2. Controller and Software


Item
Processor

Specification

CPU

600 MHz (Cortex-A5)

Image Processor

ReCP (Rendering Engine for Clean Page)


DDR3 128 MB

Memory

Not support
Xpress M262x, M262xD : SPL

Printer Language

Xpress M262xND, M282x ND/DW Series : SPL / PCL5e /


PCL6
Window

XP / 2003 Server / Vista /2008 server/ 7 / 2008 Server R2 / 8


RedHat Enterprise Linux WS 4, 5, 6 (32/64 bit)
Fedora 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15 (32/64 bit)
OpenSuSE 10.2, 10.3, 11.0, 11.1, 11.2, 11.3, 11.4 (32/64 bit)

Linux

Mandriva 2007, 2008, 2009, 2009.1, 2010 (32/64 bit)


Ubuntu 6.06, 6.10, 7.04, 7.10, 8.04, 8.10, 9.04, 9.10, 10.04,
10.10, 11.04 (32/64 bit)

Client OS Support

SuSE Linux Enterprise Desktop 10, 11 (32/64 bit)


Debian 4.0, 5.0, 6.0 (32/64 bit)
Mac OS

X10.5~10.8
Sun Solaris 9,10,11 (x86, SPARC)

UNIX (1)

HP-UX 11.0, 11i v1, 11i v2, 11i v3 (PA-RISC, Itanium


IBM AIX 5.1, 5.2, 5.3, 5.4, 6.1, .7.1 (PowerPC)

Fonts

Copyright 1995-2013 SAMSUNG. All rights reserved.

PCL : 95 Scalable Fonts (Include OCR-A / OCR-B) / 1 Bitmap

2-2

2. Product Specifications and Description

Item

Interface

Specification

USB

High speed USB 2.0

USB Host (Direct USB)

Not support

Wired LAN (2)

Ethernet 10/100 Base Tx

Wireless LAN (3)

Wireless 802.11 b/g/n


TCP/IP

Network Protocol (2)

TCP / IPv4/v6 / HTTP / SNMPv1/v2c/v3 / SMTP / DNS /


WINS / DDNS / DHCP / BOOTP / AutoIP / Standard TCP/IP
Printing / LPR / WSD Print / IPP / UPnP(SSDP) / Bonjour /
WSD Discovery / SLP / SetIP / Google Cloud Print / WSD
Scan
Others
IPPs / IPSec

(1) Xpress M282x Model only


(2) Network support model only
Xpress M2620ND, M282xND/DW Series
(3) Wireless support model only
- Xpress M282xDW Series

2-3

Copyright 1995-2013 SAMSUNG. All rights reserved.

2. Product Specifications and Description

2.1.2.3. Paper Handling


Item
Input Capacity

Specification
Standard

250sheet Cassette Tray / 1sheet Manual Feeder


Face Down : 150sheet

Output Capacity

Printing Size

Standard
Cassette Tray

Face up : 1sheet

Max.

216 x 356 mm (8.5" x 14")*

Min.

76 x 127mm (3" x 5")*

Capacity

250sheet

Media Size

A4, A5, A6, Letter, Legal, Executive, Folio, Oficio, ISO B5, JIS B5

Media Types

Plain, Thin, Thick, Cardstock, Recycled, Archive, Bond

Media Weight

60 ~ 163 g/ (16 ~ 43 lb)*

Sensing

H/W Install Detect : No Paper Empty : Yes Paper Type Detect : No Paper Size
Detect : No

Capacity

1sheet

Media Size

A4, A5, A6, Letter, Legal, Executive, Folio, Oficio, ISO B5, JIS B5, Envelope
(Monarch/No-10/DL/C5/C6), Custom 76 x 127 mm ~ 216 x 356 mm (3" x 5"
~ 8.5" x 14")

Media Types

Plain, Thin, Thick, Thicker, Cardstock, Transparency, Pre-Printed, Recycled,


Archive, Bond, Label, Envelope, Thick Envelope, Cotton, Colored

Media Weight

60 ~ 220 g/ (16 ~ 58 lb)*

Sensing

Yes

Manual Feeder

2.1.2.4. Consumables
[Separated Toner System]
Model

Item

Average Yield (1)

Part Code

Initial Toner

1,200 Pages

Standard Toner

1,200 Pages

MLT-D116S

High Yield Toner

3,000 Pages

MLT-D116L

Imaging Unit

9,000 Pages

MLT-R116

Item

Average Yield (1)

Part Code

Initial Toner

1,500 Pages

Standard Toner

High Yield Toner

3,000 Pages

MLT-D115L

Toner Cartridge

Xpress M2625 series


Xpress M2825 series

[Integrated Toner System]


Model
Xpress M2620 series
Xpress M2820 series

Laser Toner Cartridge

(1) Declared yield value in accordance with ISO/IEC 19752.

Copyright 1995-2013 SAMSUNG. All rights reserved.

2-4

2. Product Specifications and Description

2.1.2.5. Reliability and Service


Item

Specification

Max. Monthly Duty

12,000 pages

MPBF

30,000 pages

MTTR

Less than 30 min

2.1.2.6. Environment
Item

Acoustic Noise Level

Power Consumption

Specification

Printing Simplex

Less than 50 dBA

Standby

Less than 26 dBA

Sleep

Less than 26 dBA

Ready

Less than 45 W

Normal operation

Less than 400 W

Max / Peak

Less than 450 W

Sleep

Less than 0.9 W

Power Off

Less than 0.2 W

TEC

Less than 1.1 kWh/week

Telecommunication

TBR-21, KC, Part68, ICCS03, NTC

Safety
Certification

Dimension
(W x D x H)

Weight

cUL, CB, KC, TUV-GS, PSB

EMC/EMI

FCC Part 15 Class B, ICES003, CE(EN), KCC

Document

No

Security

No

Others

No

SET
SET Packing

368 x 334.5 x 202 mm (14.5" x 13.2" x 8.0")*


452 x 418 x 330 mm (17.8" x 16.5" x 13")*

Net (SET without


Consumables)

6.3 kg (13.8 lbs)

Net (SET with


Consumables)

7.2 kg (16.0 lbs)

Gross (SET with


Packing)

9.1 kg (20.1 lbs)

Consumable (without
Packing)

Toner Catridge
Imaging Unit

2-5

1.2K : 0.50 kg (1.10 lbs)


3.0K : 0.54 kg (1.19 lbs)
0.38 kg (0.84 lbs)

Copyright 1995-2013 SAMSUNG. All rights reserved.

2. Product Specifications and Description

2.1.2.7. Options
Item

Specification

Memory

N/A

Second Cassette

N/A

Hard Disk

N/A

2.1.2.8. Maintenance parts


Item

Image

Part Code

Fuser

220V

Life

JC9101034B

110V

100,000 pages

JC9101034A

Transfer Roller

JC66-01218A

100,000 pages

Pick-Up/ Feed/
Forward Roller Assy

JC9300405A

50,000 pages

Retard Roller

JC9001107B

50,000 pages

Copyright 1995-2013 SAMSUNG. All rights reserved.

2-6

2. Product Specifications and Description

2.1.3. Model Comparison Table


Brother HL-2250DN (HL-2270DW)

Samsung SL-M2825(0)ND (M2825DW)

HP HP P1606dn

Product Image

Printing Speed
First Time to Print
Memory (MB)
CPU (Processor) Speed
Power Consumption
(Sleep/Ready/Printing)
Noise
(Ready/Printing)
Product Size
(WxDxH)
Product Weight
(kg, lbs)
Initial Consumables Lifetime
Separated Type Toner
(Standard/High)
United Type Toner
(Standard/High)

2-7

26 / 27ppm Black (A4 / Letter)

28 / 29ppm Black (A4 / Letter)

25 / 26ppm Black (A4 / Letter)

Less than 8.5 sec.

Less than 8.5 sec.

As fast as 7 sec (from Auto-Off)

32MB Memory

128MB Memory

32MB

200 MHz

600 MHz

400 MHz

0.9W (Sleep WLAN On: 2.8W) / 65W / 495W

1.2W / 45W / 400W

0.4W(Manual-off), 1.6W (Auto-off) / 2.2W /


440W

31dB/53dB

26dB/50dB

INA/53dB

368 x 360 x 183 mm (14.5" x 14.2" x 7.2")

368 x 334.5 x 201 mm

378 x 284 x 246 mm (15.24" x 11.18" x 9.69")


(Max. 387 x 420 x 255 mm)

6.8Kg (15.4 lbs.)

7.17Kg (15.8 lbs.) : All-in-One


7.39Kg (16.3 lbs.) : Separate

Toner Cartridge : 700 pages

Toner Cartridge : 1000 pages

Drum Unit : 12,000 pages

Drum Unit : 9,000 pages

1.2K / 2.6K

1.0K / 2.5K

7.0Kg (15.4 lbs.)

2.1K

1.5K / 3.0K

Copyright 1995-2013 SAMSUNG. All rights reserved.

2. Product Specifications and Description

2.2. System Overview


This chapter describes the functions and operating principal of the main component.

2.2.1. Front View


NOTE

This illustration may differ from your machine depending on its model.

Some features and optional goods may not be available depending on model or country.

Output Tray

Paper Width Guides

Control Panel

Paper Width Guides on a Manual Feeder

Front Cover

Laser Toner Cartridge (1)

Paper Level Indicator

10

Toner Cartridge (2)

Tray 1

11

Imaging Unit (2)

Manual Feeder

(1) Xpress M2620, M2820 Series


(2) Xpress M2625, M2825 Series

Copyright 1995-2013 SAMSUNG. All rights reserved.

2-8

2. Product Specifications and Description

2.2.2. Rear View


NOTE

This illustration may differ from your machine depending on its model.

Some features and optional goods may not be available depending on model or country.

Network Port (1)

USB Port

Power Switch (2)

Power Receptacle

Rear Cover

(1) Network and wireless models only


(2) Power Switch support models only.

2-9

Copyright 1995-2013 SAMSUNG. All rights reserved.

2. Product Specifications and Description

2.2.3. Paper Path


The following diagram displays the path the paper follows during the printing process.

Copyright 1995-2013 SAMSUNG. All rights reserved.

2-10

2. Product Specifications and Description

2.2.4. System Layout


This model consists of the Engine parts, Hardware and Firmware. The engine parts consists of the mechanical parts
comprising Frame, Duplex, Toner cartridge, Drive unit, Transfer roller, Fuser, Cassette. The Hardware part consists of the
main control board, power board, operation panel, PC Interface.

LSU

Cassette

Toner Cartridge

10

Transfer Roller

Regi. Roller

11

Duplex Unit (1)

MP

12

Fuser Unit

Feed Roller

13

Exit Roller1

Forward Roller

14

Exit Roller2

Retard Roller

15

Toner Cartridge Pressure Unit (2)

Pick-up Roller

(1) Duplex Model only (Xpress M2x2x D / ND / DW)


(2) Toner Cartridge Saperate Model only (Xpress M2x25 / M2x26)

2-11

Copyright 1995-2013 SAMSUNG. All rights reserved.

2. Product Specifications and Description

2.2.4.1. Feeding Part


It consists of a cassette, an MP tray for supplying different types of media (envelope, label, special paper) and parts
related to paper transferring.

1) Cassette
The cassette stores the paper (Capacity: 250 sheets (80g/ paper standard). Both the side guide and the rear guide can be
adjusted for various types of papers from A6 to legal size paper. It has a paper existence sensing function, paper arranging
function, various size papers accepting function.

2) Pick-Up / Forward / Retard roller


When pickup takes place, the pickup roller moves down to come into contact with the surface of the paper. The pickup roller
moves down when the pickup clutch is activated. The forward roller and the retard roller serve to make sure that a single
sheet of paper is moved to the paper path, and the paper is moved as far as the registration roller by the work of the feed roller.

(A) Pick-up Roller


(B) Retard Roller
(C) Forward Roller

Copyright 1995-2013 SAMSUNG. All rights reserved.

2-12

2. Product Specifications and Description

3) Registration roller
It is used as an anti skew device, and to setup proper registration timing with that of the toned image on the drum. It also is
used for jam detection to ensure paper has left the paper tray.

4) Manual Feeder
The multi-purpose tray can hold special sizes and types of print material, such as postcards, note cards, and envelopes.

2.2.4.2. Transfer Roller


The transfer roller delivers the toner of the OPC drum to the paper.

Life Span : Print over 100,000 sheets (in 15~30)

2.2.4.3. Drive Unit


In this model, the driving device consists of BLDC motor, Regi./Pick up clutches, various gears for OPC, Fuser, Pickup, Feed, Regi, Exit.

2-13

Copyright 1995-2013 SAMSUNG. All rights reserved.

2. Product Specifications and Description

2.2.4.4. Fuser
This unit consists of Heat Roller, a Thermostat, and Thermistors, etc. It fuses the toner that was transferred by the transfer
roller onto the paper, by applying pressure and high temperature to complete fusing process.

1) Thermostat
When a heat lamp is overheated, a Thermostat cuts off the main power to prevent over- heating.

Thermostat Type : Non- Contact type Thermostat

Control Temperature : 195 5

2) Thermistor
It is a temperature detecting sensor.

Temperature Resistance : 7 (180 )

3) Heat roller
The heat roller transfers the heat from the lamp to apply a heat on the paper.
The surface of a heat roller is coated with Teflon, so toner does not stick to the surface.
4) Pressure roller
A pressure roller mounted under a heat roller is made of a silicon resin, and the surface also is coated with Teflon. When a
paper passes between a heat roller and a pressure roller, toner adheres to the surface of a paper and is permanently fused.
5) Halogen Lamp

Voltage : 120 V (115 5 %) / 220 V : 230 5 %

Capacity : 850 Watt 42.5 W

6) Items for safety


Protecting device for overheating

1st protection device: Hardware cuts off when overheated

2nd protection device: Software cuts off when overheated

3rd protection device: Thermostat cuts off main power.

Safety device

A fuser power is cut off when a front cover is opened

Maintain a temperature of fuser covers surface under 80 for user, and attach a caution label at where customer
can see easily when customer open a rear cover.

Copyright 1995-2013 SAMSUNG. All rights reserved.

2-14

2. Product Specifications and Description

2.2.4.5. LSU (Laser Scanner Unit)


It is the core part of the LBP which switches from the video data received to the controller to the electrostatic latent image
on the OPC drum by controlling laser beam, exposing OPC drum, and turning principle of polygon mirror. The OPC drum is
turned with the paper feeding speed. The HSYNC signal is created when the laser beam from LSU reaches the end of the
polygon mirror, and the signal is sent to the controller. The controller detects the HSYNC signal to adjust the vertical line of
the image on paper. In other words, after the HSYNC signal is detected, the image data is sent to the LSU to adjust the left
margin on paper. The one side of the polygon mirror is one line for scanning.

2-15

Copyright 1995-2013 SAMSUNG. All rights reserved.

2. Product Specifications and Description

2.2.4.6. Toner System


By using the electronic photo process, it creates a visual image. In the toner cartridge, the OPC unit and the developing
unit are in a body. The OPC unit has OPC drum and charging roller, and the developing unit has toner, supply roller,
developing roller, and blade.

Developing Method : Non magnetic 1 element contacting method


Toner : Non magnetic 1 element shatter type toner
OPC Cleaning : Collect the toner by using cleaning blade
Handling of wasted toner : Collect the wasted toner in the cleaning frame by using cleaning blade
Classifying device for toner cartridge: ID is classified by CRUM.
[Integrated Toner System]
Image

Layout

[Separated Toner System]


Image

Layout

Copyright 1995-2013 SAMSUNG. All rights reserved.

2-16

2. Product Specifications and Description

2.2.5. Hardware configuration


The ML-295x series Electrical Circuit System consists of the following:

Main board (System board)


OPE board
SMPS board
HVPS board
Diagram of the ML-295x series Electrical Circuit

ML-295x series has a system board of integrated engine controller and video controller.
The engine controller controls all modules required to print, that is, LSU, HVPS, SMPS, FAN, Fuser, etc.
It communicates with the video control block inside CPU for printing. And it has the interface for all video sync signal
to print out the video data.
The video controller receives print data from the host through network or USB Port. It takes this information and generates
printable video bitmap data.
The main board adopts the 600 MHz CPU, on board DDR3 memory (128MB) to perform printing jobs successfully.

2-17

Copyright 1995-2013 SAMSUNG. All rights reserved.

2. Product Specifications and Description

2.2.5.1. Main board


A1500 chip is adopted as the main processor. Its process speed is 600 MHz. It is integrated engine controller and video
controller.
DDR3 128MB is adopted for high speed data processing. Boot has 8MB SPI.
USB is the embedded type and wired network supports 100M full duplex.

[Main board diagram]

Copyright 1995-2013 SAMSUNG. All rights reserved.

2-18

2. Product Specifications and Description

[Main board image]

Connection
1

LSU Video connector

Fuser thermistor interface connector

LSU Motor connector

Wired network connector

HVPS interface connector

10

USB device connector

OPE connector

11

SMPS interface connector

Wireless module interface connector (Wireless


model only)

Main BLDC Motor connector

12

Crum interface connector (Depend on Model)

Paper Exit sensor connector

Information
- Part Code :
Model

Part Code

Xpress M262x

JC92-02616B

Xpress M262xND

JC92-02615B

Xpress M282xND

JC92-02615D

Xpress M282xDW

JC92-02615F

- PBA name : PBA-MAIN

2-19

Copyright 1995-2013 SAMSUNG. All rights reserved.

2. Product Specifications and Description

2.2.5.2. OPE board


The OPE Controller is composed of an OPE MICOM(STM8SP103K3MAFTR), Satus LED, Mode LED, Power LED, WPS
LED(ML-2955DW model only). OPE communicates with main controller via UART. The power LED is controlled
by the main board.

[OPE board diagram]

[OPE board image]

Information
- Part Code : JC9202609A
- PBA name : PBA OPE
Connection
1

MAIN PBA I/F HARNESS (JC39-01990A)

Copyright 1995-2013 SAMSUNG. All rights reserved.

2-20

2. Product Specifications and Description

2.2.5.3. Wireless LAN board


The Wireless LAN Module supports 802.11b/g/n. It communicates with video controller via SPI. (1)

[WLAN board image]

Information
- Part Code : JC9202517A
- PBA name : PBA-WNPC
Connection
1

INTERFACE CONNECTOR TO SYSTEM BOARD


(JC39-01984A , FFC CABLE-WLAN)

(1) Wireless support models only.


Xpress M282xDW

2-21

Copyright 1995-2013 SAMSUNG. All rights reserved.

2. Product Specifications and Description

2.2.5.4. Joint PBA


The Joint PBA is the interface connection board for Regi. clutch, Pick-up clutch, Fan.

[Joint PBA image]

Information
- Part Code : JC9202406A
- PBA name : JOINT PBA
Connection
1

Regi. Clutch

Pick-Up Clutch

HVPS I/F

Fan

Copyright 1995-2013 SAMSUNG. All rights reserved.

2-22

2. Product Specifications and Description

2.2.5.5. Electrical Parts Location


1) Sensors

Ref.

Description

Controller

Function

S1

Photo interrupter (Paper empty sensor)

Main Board

Paper empty sensor

S2

Photo interrupter (exit Sensor)

Paper detection

S3

Photo interrupter (Bin full sensor)

BINFULL detection

S4

Photo interrupter (Regi sensor)

Paper detection

S5

Photo interrupter (feed Sensor)

Paper detection

S6

Switch Front Cover

Cover open detection

2-23

Copyright 1995-2013 SAMSUNG. All rights reserved.

2. Product Specifications and Description

2) Motor, Clutch

Ref

Description

Main motor

Pick up clutch

Registration clutch

Copyright 1995-2013 SAMSUNG. All rights reserved.

2-24

2. Product Specifications and Description

3) Board

Ref

Description

Function

HVPS

High Voltage Generation

SMPS

Constant Voltage Generation

Main Board

Main Controller

Crum Board (1)

Toner Cartridge Check

OPE Board

Toner status display / Machine Operation for power, cancel.

WLAN Board (2)

Wi-Fi

(1) Toner Cartridge Separate Model only (Xpress M2x25 / M2x26)


(2) Wi-Fi Ready Model only (Xpress M2x2x DW)

2-25

Copyright 1995-2013 SAMSUNG. All rights reserved.

2. Product Specifications and Description

2.2.5.6. SMPS Board


The SMPS (Switching Mode Power Supply) Board supplies electric power to the Main Board and other boards through a
Main Controller. The voltage provided includes +5V, and +24V from a 110V/220V power input.

[SMPS board image]

Specification
General Input / Output Voltage

AC 110V (90V ~ 135V)


AC 220V (180V ~ 270V)
Input Current : 10.0A (110V) / 8.0A (220V)
Output Power: 58W

DC 5V : 10W
DC 24V : 48W
Information
110V

220V

Part Code

JC4400206A

JC4400207A

PBA name

SMPS V1

SMPS V2

Connection
1

AC_Inlet

INPUT_AC Switch

FUSER_AC Output

OUTPUT_DC

Copyright 1995-2013 SAMSUNG. All rights reserved.

2-26

2. Product Specifications and Description

Input / Output connector


AC Input Connector ( CON2 )
Pin Assign

Pin No

AC_L

AC_N

Description
AC Output for Heater Controller

AC Input Connector ( CON4 )


Pin Assign

Pin No

AC_N

AC_N

Description
AC Input Switch

DC Output Connector (CON3)

2-27

Pin Assign

Pin No

Description

Pin Assign

Pin No

Description

GND

Ground

5V

+5V Power

GND

Ground

5V

+5V Power

GND

Ground

10

GND

Ground

24V

+24V Power

11

24V_OFF

Sleep mode

24V

+24V Power

12

RELAY ON

Fuser Relay

24V

+24V Power

13

24V_F

Photo Triac Bias

GND

Ground

14

Fuser on

Fuser On

Copyright 1995-2013 SAMSUNG. All rights reserved.

2. Product Specifications and Description

2.2.5.7. HVPS Board


This board generates high-voltage channels which includes MHV, DEV, BLADE, SUPPLY, THV.

[HVPS board image]

Information
- Part Code : JC4400205A
- PBA name : HVPS
Connection
1

Charger

DEV

SUP

Blade

THV

HVPS I/F

Clutch I/F

Outbin Full I/F

Crum I/F

10

FAN SMPS I/F

11

Regi, Feed sensor I/F

12

Empty sensor I/F

Copyright 1995-2013 SAMSUNG. All rights reserved.

2-28

2. Product Specifications and Description

2.2.6. Engine F/W Control Algorithm


2.2.6.1. Feeding
If feeding from a cassette, the drive of the pickup roller is controlled by controlling the solenoid. The on/off of the
solenoid is controlled by controlling the general output port or the external output port. While paper moves, occurrence
of Jam is judged as below.
Item

Description

JAM 0

After picking up, paper cannot be entered because to paper is not fed.

After picking up, paper entered but it cannot reach to the feed sensor in predetermined period of
time. due to slip, etc.

After picking up, if the feed sensor is not on, re-pick up. After re-picking up, if the feed sensor is
not on after certain time, it is JAM 0.

Even though the paper reaches to the feed sensor, the feed sensor doesnt be ON.

After the leading edge of the paper passes the feed sensor, the trailing edge of the paper cannot pass
the feed sensor after predetermined period of time.

After the leading edge of the paper passes the feed sensor, the paper cannot reach the exit sensor
after predetermined period of time.

JAM 1

* The paper exists between the feed sensor and the exit sensor.
JAM 2

After the trailing edge of the paper passes the feed sensor, the paper cannot pass the exit sensor predetermined
period of time.

2.2.6.2. Transfer
The charging voltage, developing voltage and the transfer voltage are controlled by PWM (Pulse Width Modulation). The
each output voltage is changeable due to the PWM duty. The transfer voltage admitted when the paper passes the transfer
roller is decided by environment conditions. The resistance value of the transfer roller is changed due to the surrounding
environment or the environment of the set, and the voltage value, which changes due to the environments, is changed
through AD converter. The voltage value for impressing to the transfer roller is decided by the changed value.

2-29

Copyright 1995-2013 SAMSUNG. All rights reserved.

2. Product Specifications and Description

2.2.6.3. Fusing
The temperature change of the heat rollers surface is changed to the resistance value through the use of a thermistor.
The Main Board uses the resistance value of the Thermistor and converts it to a voltage value through the use of an AD
converter, the temperature is decided based on the voltage value read. The AC power is controlled by comparing the target
temperature to the value from the thermistor. If the value from the thermistor is out of controlling range while controlling the
fusing, the error stated in the below table occurs.

Open Heat Error


When the engine operates the warm-up process, if the temperature of the fixing unit is not higher than a specified
temperature, the engine defines Open Heat Error. When this error is detected, the engine stops all functions and keeps
the error state. Also, the engine informs the error status of the main system, so it can take appropriate action; and then
the error message is displayed at LCD window or LED informing the error status of the user.

Low Heat Error


When the engine is at stand-by, printing or warm-up mode, if the temperature of the fixing unit is lower than the
specified temperature at each state and the lower temperature state is maintained during the specified time, the engine
defines Low Heat Error. When this error is detected, the engine stops all functions and keeps it at the error state. Also,
the engine informs the error status of the main system, so it can take appropriate action; and then the error message
is displayed at LCD window or LED informing the error status of the user.

Over Heat Error


For overall engine state, if the temperature of the fixing unit is higher than the specified temperature and the temperature
state is detected for a specific duration, then the engine defines Over Heat Error. When this error is detected, the engine
stops all functions and keeps it at the error state. Also, the engine informs the error status of the main system, so it
can take appropriate action; and then the error message is displayed at LCD window or LED informing the error
status of the user.

2.2.6.4. LSU
LSU receives the image data from PVC or HPVC and make the latent image on OPC surface. It uses the single beam,
LD. The errors related to LSU are as follows:

By Lready
When the printing is started, the engine drives the polygon motor of LSU. After the specified time is elapsed, if the
motor is not in a ready status, the engine detects the error that the polygon motor is not in a ready status. If this error
happens, the engine stops all functions and keeps it at the error state. Also, the engine informs the error status of the
main system and the error message is displayed at LCD window to inform the error status of the user.

By Hsync
When the polygon motor is ready, the LSU sends out the signal called Hsync and used to synchronize with each image
line. So, if the engine does not detect consecutively the signal for a fixed time, it defines the Hsync Error. If this error
happens, the engine stops all functions and keeps it at the error state. Also, the engine informs the error status of the
main system and then the error message is displayed at LCD window to inform the error status of the user. LSU Error
Recovery: If the LReady or Hsync error happens, the paper is exited before the error code is initiated. The engine mode
is changed to recovery mode and the engine informs the main system of the engine mode. And the engine checks the
LSU error. If the error doesnt happen, the printing job.

Copyright 1995-2013 SAMSUNG. All rights reserved.

2-30

2. Product Specifications and Description

2.2.7. Software Descriptions

2.2.7.1. Software system overview


The software system of this model is constructed with

Host Software part that the application software operated in Window and Web Environment
Firmware parts that is a Embedded software controls printing job.

2.2.7.2. Architecture

P rin ter /MFP

HOS T
S o ftware

Driver

Web -b as ed
Ap p licatio n

Firm ware

S tan d -alo n e
Ap p licatio n

Ap p licatio n
(Em u latio n )

Kern el

Host Software is made up of


1) Graphic User Interface offers the various editing functions to user in Host.
2) Driver translates the received document to a Printing Command language which printer can understand and transfers
data to spooler.
3) Stand-alone Application offers the various printing application such as Easy Printer Manager, Printer Status in Window
system.
4) Web-based-Application offers the same functions as Stand-alone Application in Web environment.

Firmware is made up of
1) Application (Emulation) that is a interpreter translates data received from Host to a printing language (PCL, PS, GDI,
etc.) to be able to make the user to take same output as originally one what composed in Host.
2) Kernel controls and manage the whole procedure including Control flow and Printing Job before transferring to Engine
system.

2-31

Copyright 1995-2013 SAMSUNG. All rights reserved.

2. Product Specifications and Description

2.2.7.3. Data and Control Flow


Ho s t

Firmwa re

US B
Driver
- P CL3, P S 3

Web-b as ed
- Do cument Manag ement

Q
p
s
u

KERNEL

S ys tem
- Netwo rk Ad minis tratio n
- S tatus Mo nito r
- Remo te Co ntro l P anel

S tan d-alo n e
- P rinter S etting Utility

En g in e

N
p
o
j
u
p
s

Netwo rk
In terface
Ap p licatio n

- Netwo rk Ad minis tratio n

Ap p licatio n
(Em u latio n )
- P CL
- PS3

- S tatus Mo nito r

The above Block Diagram is explained that:

Host Side is made up of


1) Driver that is Windows application software translate printed data to one of printer language and create spooler file.
2) Web-based Application that offer a various printer additional functions, management of printing job, printer
administration, Status monitor to monitoring the printer status by real time in Web, independent environment on OS.
3) Stand-alone Application that is a similar Window software as same as above 2.
4) Port Monitor that manages the network communication between spooler and Network Interface Card, or various
additional application and Network Interface Card,(this is, at first, make communication logical port, manage the data,
transfer them from spooler to network port, and offer the result of printing).

Firmware Side is made up of


1) Network Interface Card is that relay the communication between Host and kernel using various network protocol.
2) Kernel is that manages the flow control of emulation procedure, receiving data from Host or Network card and printing
with engine & rendering job.
3) Emulation is that interprets the various output data from selected emulation.
4) Engine is that prints rendered bit-map data to paper with required size and type by Kernel.
And then, for Job Spooling function for Multi-User, Multi-Printing that is occurred in Network printing and various
additional printing functions, this Kernel use max. 10 Queuing systems in a memory.

Copyright 1995-2013 SAMSUNG. All rights reserved.

2-32

2. Product Specifications and Description

In Printing, the two procedures are


1) Case of using USB Port

After user start to print the wanted document to PCL string or compressed GDI bit-map data, the Driver translates
the all graphic data of the client PC and send data to host spooler. And then the spooler sends the data stream to
the printer via USB port.

Kernel receives this data from Host, and then select emulation fit to data and start selected one. After emulation job
end, Kernel sends the output bit-map data to Engine using Printer Video Controller (by clock type for LSU).

Engine print the received data to required paper with the sequential developing process.

2) Case of using Network Interface Card

2-33

After user start to print the wanted document to PCL string or compressed GDI bit-map data, Driver translate the
all graphic data of it and send data to host spooler.

If so, Port monitor managing network port receives data from spooler and sends a data stream to the Network
Interface Card.

Network interface card receives it and send to Kernel part.

Kernel receives this data from Host, and then select emulation fit to data and start selected one. After emulation job
end, Kernel sends the output bit-map data to Engine using Printer Video Controller (by clock type for LSU).

Engine print the received data to required paper with the sequential developing process.

Copyright 1995-2013 SAMSUNG. All rights reserved.

3. Disassembly and Reassembly

3. Disassembly and Reassembly


3.1. Precautions when replacing parts
3.1.1. Precautions when assembling and disassembling
Use only approved Samsung spare parts. Ensure that part number, product name, any voltage, current or temperature
rating are correct. Failure to do so could result in damage to the machine, circuit overload, fire or electric shock.

Do not make any unauthorized changes or additions to the printer, these could cause the printer to malfunction and
create electric shock or fire hazards.

Take care when dismantling the unit to note where each screw goes. There are 19 different screws. Use of the wrong
screw could lead to system failure, short circuit or electric shock.

Do not disassemble the LSU unit. Once it is disassembled dust is admitted to the mirror chamber and will seriously
degrade print quality. There are no serviceable parts inside.

Regularly check the condition of the power cord, plug and socket. Bad contacts could lead to overheating and firfe.
Damaged cables could lead to electric shock or unit malfunction.

3.1.2. Precautions when handling PBA


Static electricity can damage a PBA, always used approved anti-static precautions when handling or storing a PBA.

Precautions when moving and storing PBA


1) Please keep PBA in a conductive case, anti-static bag, or wrapped in aluminum foil.
2) Do not store a PBA where it is exposed to direct sunlight.

Precautions when replacing PBA


1) Disconnect power connectors first, before disconnecting other cables.
2) Do not touch any soldered connections, connector terminals or other electronic parts when handling insulated parts.

Precautions when checking PBA


1) Before touching a PBA, please touch other grounded areas of the chassis to discharge any static electrical charge
on the body.
2) Take care not to touch the PBA with your bare hands or metal objects as you could create a short circuit or get an
electric shock. Take extra care when handling PBAs with moving parts fitted such as sensors, motors or lamps as
they may get hot.
3) Take care when fitting, or removing, screws. Look out for hidden screws. Always ensure that the correct screw is
used and always ensure that when toothed washers are removed they are refitted in their original positions.

Copyright 1995-2013 SAMSUNG. All rights reserved.

3-1

3. Disassembly and Reassembly

3.1.3. Releasing Plastic Latches


Many of the parts are held in place with plastic latches. The latches break easily; release them carefully.
To remove such parts, press the hook end of the latch away from the part to which it is latched.

3-2

Copyright 1995-2013 SAMSUNG. All rights reserved.

3. Disassembly and Reassembly

3.2. Screws used in the printer


The screws listed in the table below are used in this printer. Please ensure that, when you disassemble the printer, you keep
a note of which screw is used for which part and that, when reassembling the printer, the correct screws are used in the
appropriate places.

6003-000196
6003-000269

FUSER

6003-000282
6003-000196
6003-000282
6003-000196
6003-000269
6003-000196
6003-000261
6003-000269
6003-000282
6003-000269

FUSER-UPPER

FRAME MAIN

DUPLEX

FRAME MAIN-LEFT

SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A

SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,-

SCREW-TAPTYPE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,-

SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A

SCREW-TAPTYPE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,-

SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A

22

SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,-

26

SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A

SCREW-TAPTYPE;BH,+,-,B,M3,L6,ZPC(WHT),SWRCH18A,-

SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,-

12

SCREW-TAPTYPE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,-

SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,-

SCREW-TAPTYPE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,-

6003-000282

FRAME
MAIN-RIGHT

6003-000196

FRAME-PAPER_PATH SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A

6003-000196

FRAME
BASE-PICKUP

SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A

6003-000282

LSU

SCREW-TAPTYPE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,-

6003-000196

COVER-TOP

SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A

SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A

6003-000196
6003-000269

MAINLINE

SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,-

Copyright 1995-2013 SAMSUNG. All rights reserved.

13

3-3

3. Disassembly and Reassembly

3.3. Replacing the Main SVC parts


3.3.1. Side Cover
1. Remove the Cassette from Printer.

3. Remove the Left Cover and Right Cover. * Attention to


the direction of the hooks

2. Open the Front-Cover, then pull out the Toner Cartridge.

3-4

Copyright 1995-2013 SAMSUNG. All rights reserved.

3. Disassembly and Reassembly

3.3.2. Rear Cover


1. Remove the Side Covers.

4. Remove 2 hooks at each side of the Lower Rear cover.

(Refer to 3.3.1 Side Cover)


2. Turn the machine back, then remove 4 screws of the
back side of the machine.

3. Open the Lower Rear Cover.

5. Remove 2 screw of the upper back side of the machine,


then pull off the Rear Cover.

Copyright 1995-2013 SAMSUNG. All rights reserved.

3-5

3. Disassembly and Reassembly

3.3.3. Front Cover


1. Remove Side Covers and Rear Cover.

3. Remove a hook at inside of the Front Cover.

(Refer to 3.3.1 Side Cover)


(Refer to 3.3.2 Rear Cover)
2. Remove a Harness cable at right side of the machine.

4. Remove the Front Cover.

3-6

Copyright 1995-2013 SAMSUNG. All rights reserved.

3. Disassembly and Reassembly

3.3.4. Top Cover


1. Remove the Side Covers, the Rear Cover, and the Front
Cover.

2. Remove 2 screws at the upper of the machine.

(Refer to 3.3.1 Side Cover)


(Refer to 3.3.2 Rear Cover)
(Refer to 3.3.3 Front Cover)

3. Remove the Top Cover to upward.

3.3.5. Main Board


1. Remove the Right Cover.

3. Remove 4 screws on the board

(Refer to 3.3.1 Side Cover)


2. Remove all connectors on the board.

4. Separate the Main Board from the machine.

Copyright 1995-2013 SAMSUNG. All rights reserved.

3-7

3. Disassembly and Reassembly

3.3.6. SMPS
1. Remove the Right Cover

4. Separate the SMPS from the machine.

(Refer to 3.3.1 Side Cover)


2. Remove all connectors on the board.
3. Remove 6 screws on the board.

3.3.7. HVPS
1. Remove the Right Cover

3. Remove 6 screws on the board.

(Refer to 3.3.1 Side Cover)


2. Remove all connectors on the board.

4. Separate the HVPS from the machine.

3-8

Copyright 1995-2013 SAMSUNG. All rights reserved.

3. Disassembly and Reassembly

3.3.8. Bin-Full Sensor


1. Remove the right cover.

4. Release the Bin-Full sensor.

2. Remove the main board.


3. Unplug the sensor connector.

3.3.9. Main Drive unit


1. Remove the left cover.
2. Remove 5 screws.

Copyright 1995-2013 SAMSUNG. All rights reserved.

3. Release the main drive unit after moving the holder to


the right.

3-9

3. Disassembly and Reassembly

3.3.10. Pick up and Regi Clutch


1. Remove the left cover.

2. Remove the washer securing the clutch. Unplug the


connector on Joint PBA. And release the clutch.

P ick u p Clu tch

Reg i. Clu tch

3.3.11. Pick up and Forward roller


1. Remove the bottom bar after removing 2 screws.

3. Release the pick-up/forward roller Assy.

2. Remove 2 screws.

3-10

Copyright 1995-2013 SAMSUNG. All rights reserved.

3. Disassembly and Reassembly

3.3.12. Retard Roller


1. Remove the cassette.
2. Open the retard roller cover.

3. Release the retard roller holder. Then release the retard


roller form its holder.

NOTE
When reassembling the retard roller holder, place two
springs on the bottom hole.

Copyright 1995-2013 SAMSUNG. All rights reserved.

3-11

3. Disassembly and Reassembly

3.3.13. Duplex Unit


1. Remove the cassette, then remove 4 screws from the
Rear Cover.

3. Stand the machine. Push the green handle to release


the duplex unit.

2. Open the Rear Cover. Release the 2 hinges at the each


side of the cover. And then remove the rear cover.
4. Pull off the hinge, then remove the Duplex Unit to
upward.

3-12

Copyright 1995-2013 SAMSUNG. All rights reserved.

3. Disassembly and Reassembly

3.3.14. Transfer Roller


1. Open the front cover. Remove the toner cartridge.
2. Remove the holder. Then remove the transfer roller.

1
2

3.3.15. LSU
1. Remove the top cover.

Copyright 1995-2013 SAMSUNG. All rights reserved.

2. Unplug 2 flat cables. Remove 3 screws. And release


the LSU.

3-13

3. Disassembly and Reassembly

3.3.16. Fuser Unit


1. Remove the right and rear cover.

3. Remove the fuser unit after removing 4 screws.

2. Unplug 2 connectors. (SMPS board x 1, Main board


x 1)

3.3.17. Exit Sensor


1. Remove the fuser unit.

3-14

2. Release the exit sensor after unplugging the connector.

Copyright 1995-2013 SAMSUNG. All rights reserved.

3. Disassembly and Reassembly

3.3.18. Feed and Regi sensor PBA


1. Remove the duplex unit.

4. Remove the sensor PBA after unplugging the connector.

2. Remove 1 screw.

3. Remove the sensor cover while pushing the hook.

Ho o k

Copyright 1995-2013 SAMSUNG. All rights reserved.

3-15

3. Disassembly and Reassembly

3.3.19. OPE PBA


1. Remove the top cover.
2. Remove 2 screws on the board.

3. Remove a connector on the board, then separate the


board from the machine.

3.3.20. Wireless LAN PBA


1. Remove top cover.

3-16

2. Release the WLAN PBA.

Copyright 1995-2013 SAMSUNG. All rights reserved.

3. Disassembly and Reassembly

3.3.21. Motor
1. First, remove all covers.
2. See the bottom of the machine. Remove 2 screws. And
remove PLATE-BOTTOM.

5. Remove GEAR-RDCN EXIT, GEAR-IDLE EXIT,


GEAR-EXT.

6. Remove Clutches and GEAR-FEED after removing


washers securing them.
3. Remove the Duplex unit while pushing green buttons.

7. Turn the machine to backward. Removing 10 screws.

4. Remove 1 screw. Remove the GROUND-SAW. And


unplug the motor connector.

Copyright 1995-2013 SAMSUNG. All rights reserved.

3-17

4. Troubleshooting

4. Troubleshooting
4.1. Alignment and Adjustments
This chapter describes the main functions for service, such as the product maintenance method, the test output related to
maintenance and repair, Jam removing method, and so on.
It includes the contents of manual.

4.1.1. Control Panel


NOTE
This control panel may differ from your machine depending on its model. There are various types of control panels.

Shows the status of the toner.

Toner LED
2

Enters Eco mode to reduce toner consumption and paper usage.

Eco

4-1

Copyright 1995-2013 SAMSUNG. All rights reserved.

4. Troubleshooting

Demo page (1)

Info sheet (1): Prints a demo page and network configuration report.

WPS (2): Configures the wireless network connection easily without


a computer.

Print screen (3): Press this button and the green LED will start blinking.
If you want to print only the active screen, release the button when the
green LED stops blinking. If you want to print the whole screen, release
the button while its blinking.

WPS (2)

NOTE

Print Screen can only be used in the Windows and Mac operating systems.

You can only use this function with USB connected machine.

When printing the active window/ whole monitor screen using the print
screen button, the machine may use more toner depending on what is being
printed.

You can only use this function if the machines Easy Printer Manager
program is installed. If you are a Mac OS user, you need to enable Screen
Print Settings from the Easy Printer Manager to use the Print Screen
feature.

Print screen (3)

Stops an operation at any time and there are more functions.

Cancel

Cancels the current job.

Prints demo page: Press and hold this button for about 2 seconds until
the status LED blinks slowly, and release.

Supplied Info & Event Log: Press and hold this button for about 6
seconds and release.

Prints configuration reports/network configuration reports (4) : Press and


hold this button for about 4 seconds until the status LED blinks fast,
and release.

You can turn the power on and off with this button.

Power
6

Shows the status of your machine.


Status LED

(1) Xpress M2x2xND Model Only


(2) Xpress M282xDW Model On;y
(3) Xpress M262x, M262xD Model Only
(4) Network and Wireless Model Only

Copyright 1995-2013 SAMSUNG. All rights reserved.

4-2

4. Troubleshooting

4.1.2. Understanding the status LED


The color of the LED indicates the machine's current status.

Status LED
Status

Description
Off

The machine is off-line.


The machine is in power save mode.

Status
LED

Green

Red

Blinking

When the backlight slowly blinks, the machine is receiving data from the
computer.

When the backlight blinks rapidly, the machine is printing data.

On

The machine is on-line and can be used.

Blinking

A minor error has occurred and the machine is waiting for the error to be cleared. When
the problem is cleared, the machine resumes.

On

Orange

The cover is opened. Close the cover.

There is no paper in the tray when receiving or printing data. Load paper in
the tray.

The machine has stopped due to a major error. Reboot the power and try the
printing job again. If the problem persists, please call for service.

An imaging unit has almost reached its estimated cartridge lifea. It is


recommended to replace the imaging unit.

Blinking

Upgrading firmware.

On

A paper jam has occurred.

Toner LED/ WPS LED


Status

Description
Yellow

LED

Blue

WPS LED
Blue
Power LED
Green
ECO LED

4-3

Blinking

Small amount of toner is left in the cartridge. The estimated cartridge life of
toner is close. Prepare a new cartridge for replacement. You may temporarily
increase the printing quality by redistributing the toner.

On

A toner cartridge has almost reached its estimated cartridge life. It is


recommended to replace the toner cartridge.

Off

All toner cartridges are at normal capacity.

Blinking

The machine is connecting to a wireless network.

On

The machine is connected to a wireless network.

Off

The machine is disconnected from a wireless network.

On

The machine is in power save mode.

Off

The machine is in ready mode or the machines power is off.

On

Eco mode is on.

Off

Eco mode is off.

Copyright 1995-2013 SAMSUNG. All rights reserved.

4. Troubleshooting

4.1.3. Jam Removal


If a paper jam occurs, the status LED on the control panel
lights orange. Find and remove the jammed paper. To
resume printing after clearing paper jams, you must open
and close the front cover.

NOTE
To avoid tearing the paper, pull the jammed paper out slowly
and gently.

In Tray
1) Open and close the front cover. The jammed paper is
automatically ejected from the machine. If the paper
does not exit, go to the next step.

4) Insert tray back into the machine until it snaps into


place. Printing automatically resumes.

2) Pull out tray.

3) Remove the jammed paper by gently pulling it straight


out.
If the paper does not move when you pull, or if you
do not see the paper in this area, check the fuser area
around the toner cartridge.

Copyright 1995-2013 SAMSUNG. All rights reserved.

4-4

4. Troubleshooting

In the manual feeder


1) If the paper is not feeding properly, pull the paper out
of the machine.

4-5

2) Open and close the manual feeder.

Copyright 1995-2013 SAMSUNG. All rights reserved.

4. Troubleshooting

Inside the machine


NOTE

4) Close the jam guide.

* The fuser area is hot. Take care when removing paper from
the machine.
* When a paper jam occurs, you have to check the model
number.

Xpress M2620 / M2820 Series


1) Open the front cover.

5) Install the toner cartridge.

2) Remove the Toner Cartridge.

6) Close the front cover and check printing automatically


resumes.

3) Pull the jam guides, then remove a jammed paper.

Copyright 1995-2013 SAMSUNG. All rights reserved.

4-6

4. Troubleshooting

Xpress M2625 / M2825 Series

4) Close the jam guide.

1) Open the front cover, and then remove the Toner


Cartridge.

5) Install the Drum Unit.


2) Remove the Drum Unit.

6) Close the front cover and check printing automatically


resumes.
3) Pull the jam guides, then remove a jammed paper.

4-7

Copyright 1995-2013 SAMSUNG. All rights reserved.

4. Troubleshooting

In exit area
1) Open and close the front cover. The jammed paper is
automatically ejected from the machine. If you do not
see the jammed paper, go to next step.

5) Remove the jammed paper in the Exit Unit.

2) Gently pull the paper out of the output tray.

6) Close the Fuser cover.

If you do not see the jammed paper or if there is any


resistance when you pull, stop and go to the next step.
3) Open the rear cover.

7) Close the Rear Cover and check printing automatically


resumes.

4) Open the Fuser cover with pushing the each side levers
(Green Color)

Copyright 1995-2013 SAMSUNG. All rights reserved.

4-8

4. Troubleshooting

In the duplex area


1) Remove the Rear Cover.
.

3) Close the Rear Cover and check printing automatically


resumes.

2) Remove the jammed paper in the Duplex Unit.

4-9

Copyright 1995-2013 SAMSUNG. All rights reserved.

4. Troubleshooting

4.1.4. Periodic defective image


If an image defects appears at regular intervals on the printed-paper, it is due to a faulty or damaged roller. Refer to the table
below and check the condition of the appropriate roller.

Roller

Period (mm)

Phenomenon

Defective part

Pressure Roller

75.4 mm

Background

Fuser

Heat Roller

77.6 mm

Black spot and image ghost

Charging Roller

26.7 mm

Black Spot and line and periodic band

OPC Drum

75.49 mm

White and Black Spots

Supply Roller

63.22 mm

Periodic Band by little difference of density

Developing Roller

36.75 mm

White spot, Horizontal black band

Transfer Roller

47.12 mm

Ghost, Damaged image by abnormal transfer

Copyright 1995-2013 SAMSUNG. All rights reserved.

Toner Cartridge

Transfer roller

4-10

4. Troubleshooting

4.1.5. Useful management tools


4.1.5.1. Using Samsung Easy Printer Manager (Windows and Macintosh only)
NOTE

This feature may not be available depending on model or optional goods.

Available for Windows or Macintosh OS users only.

For Windows, Internet Explorer 6.0 or higher is the minimum requirement for Samsung Easy Printer Manager.

Samsung Easy Printer Manager is an application that combines Samsung machine settings into one location. Samsung
Easy Printer Manager combines device settings as well as printing environments, settings/actions and launching. All of
these features provide a gateway to conveniently use your Samsung machine. Samsung Easy Printer Manager provides two
different user interfaces for the user to choose from: the basic user interface and the advanced user interface. Switching
between the two interfaces is easy: just click a button.

Understanding Samsung Easy Printer Manager


To open the program:

For Windows, Select Start > Programs or All Programs > Samsung Printers > Samsung Easy Printer Manager >
Samsung Easy Printer Manager.

For Macintosh, Open the Applications folder > Samsung folder > Samsung Easy Printer Manager.
The Samsung Easy Printer Manager interface is comprised of various basic sections as described in the table that follows:
NOTE
The screenshot may differ depending on operating system you are using.

4-11

Copyright 1995-2013 SAMSUNG. All rights reserved.

4. Troubleshooting

No

Area

Description

Printer List

The printer list displays the installed printer icons on your computer.

Printer Information

This area gives you general information about your machine. You can check
information, such as the machines model name, IP address (or Port name),
and machine status.
NOTE
Troubleshooting button: This button opens Troubleshooting Guide when an
error occurs. You can directly open the necessary section in the users guide.

Application Information

Includes links for changing to the advanced settings, preference, help, and
about.

Quick links

Displays Quick links to machine specific functions. This section also includes
links to applications in the advanced settings.

Contents Area

Displays information about the selected machine, remaining toner level,


and paper. The information will vary based on the machine selected. Some
machines do not have this feature.

Order Supplies

Click on the Order button from the supply ordering window. You can order
replacement toner cartridge(s) from online.

Advanced settings user interface overview


The advanced user interface is intended to be used by the person responsible for managing the network and machines.

Device Settings
You can configure various machine settings such as machine setup, paper, layout, emulation, network, and print
information.

Scan to PC Settings
This menu includes settings to create or delete scan to PC profiles.

Scan Activation : Determines whether or not scanning is enabled on the device.


Profile : Displays the scanning profiles saved on the selected device.
Basic tab : Contains settings related general scan and device settings.
Image tab : Contains settings related to image altering.

Fax to PC settings
This menu includes settings related to the basic fax functionality of the selected device.

- Disable : If Disable is On, incoming faxes will not be received on this device.
- Enable Fax Receiving from Device : Enables faxing on the device and allow more options to be set.
Alert Settings
This is menu includes settings related to error alerting.

- Printer Alert : Provides settings related to when alerts will be received.


- Email Alert : Provides options relating to receiving alerts via email.
- History Alert : Provides a history of device and toner related alerts.
Job Accounting
Provides querying of quota information of the specified job accounting user. This quota information can be created and
applied to devices by job accounting software such as SyncThru or CounThru admin software.

Copyright 1995-2013 SAMSUNG. All rights reserved.

4-12

4. Troubleshooting

4.1.5.2. Using Samsung Printer Status (Windows only)


The Samsung Printer Status is a program that monitors and informs you of the machine status.
NOTE

The Samsung Printer Status window and its contents shown in this users guide may differ depending on the machine
or operating system in use.

Check the operating system(s) that are compatible with your machine.

Samsung Printer Status overview


If an error occurs while operating, you can check the error from the Samsung Printer Status. Samsung Printer Status is
installed automatically when you install the machine software.
You can also launch Samsung Printer Status manually. Go to the Printing Preferences , click the Basic tab > Printer
Status button.
These icons appear on the Windows task bar:
Icon

4-13

Mean

Description

Normal

The machine is in ready mode and experiencing no errors or warnings.

Warning

The machine is in a state where a soft error has occurred. For example, a toner low status,
which may lead to toner empty status.

Error

The machine has at least one hard error, such as out of paper, fuser error, etc. Machine
does not have ability to come to ready without customer intervention.

Toner Level

You can view the level of toner remaining in each toner cartridge. The machine
and the number of toner cartridge(s) shown in the above window may differ
depending on the machine in use. Some machines do not have this feature.

Alert Settings

Select the settings you want from the options window.

Order Supplies

You can order replacement toner cartridge(s) from online.

Troubleshooting

You can directly open the troubleshooting section in the users guide.

Close

Close the window.

Copyright 1995-2013 SAMSUNG. All rights reserved.

4. Troubleshooting

4.1.5.3. Using Smart Panel (Linux only)


Smart Panel is a program that monitors and informs you of the machines status, and allows you to customize the machines
settings. You can download Smart Panel from the Samsung website.
NOTE

The Smart Panel window and its contents shown in this users guide may differ depending on the machine or operating
system in use.

Check the operating system(s) that are compatible with this model.

Smart Panel overview


If an error occurs while operating, you can check the error from the Smart Panel. You can also launch Smart Panel manually.
Double-click the Smart Panel icon

in the Notification Area.

Toner Level

You can view the level of toner remaining in each toner cartridge. The machine and the
number of toner cartridge(s) shown in the above window may differ depending on the
machine in use. Some machines do not have this feature.

Buy Now

You can order replacement toner cartridge(s) from online.

Users Guide

You can view the online Users Guide.


NOTE
This button opens the Troubleshooting Guide when an error occurs. You can directly
open the troubleshooting section in the users guide.

Printer Setting

You can configure various machine settings in the Printer Settings Utility window. Some
machines do not have this feature
NOTE
If you connect your machine to a network, the SyncThru Web Service window
appears instead of the Printer Settings Utility.

Changing Smart Panels settings


Right-click in Linux on the Smart Panel icon and select Configure smart panel. Select the settings you want from the
Configure smart panel window.
Copyright 1995-2013 SAMSUNG. All rights reserved.

4-14

4. Troubleshooting

4.1.6. Updating Firmware


This chapter includes instructions for updating the printer firmware. You can update the printer firmware by using one
of the following methods :

Update the firmware by using the USB port.


Update the firmware by using the Network.

4.1.6.1. Update the firmware by using the USB port


Upgrading preparations

usblist2.exe : Tool which sends firmware data to printer.


Firmware file to update.
Upgrade Procedure
1) Turn the machine off.
2) Connect USB cable to printer.
3) Turn the machine on. Check if the printer is the ready status.
4) Drag the SWUPGRADE_ON.prn file and drop down on the usblist2.exe.
5) Drag the firmware file and drop down on the usblist2.exe.

And then firmware update will be started automatically.


6) When upgrading is completed, machine is automatically re-booting.

4.1.6.2. Update the firmware by using the network


Upgrading preparations

Wired or Wireless Network connection is established.


Firmware file to update

4-15

Copyright 1995-2013 SAMSUNG. All rights reserved.

4. Troubleshooting

Upgrade Procedure
1) Open the Web-browser and input IP address of machine. Click Login.

2) Log-in Admin Mode. (ID: admin, PW: sec00000)

3) Select Maintenance menu and click upgrade wizard

Copyright 1995-2013 SAMSUNG. All rights reserved.

4-16

4. Troubleshooting

4) Select firmware file using browser button and press next button.

5) SyncThru will check verify firmware file and compare version and press next button.

6) Machine starts upgrading. SyncThru will return home page after upgrading is completed.

4-17

Copyright 1995-2013 SAMSUNG. All rights reserved.

4. Troubleshooting

4.1.7. EDC program


The EDC program can check the machine status and perform various test to isolate the cause of a malfunction.

1) How to use the EDC program


1) Download the EDC program in your PC.
2) Connect the printer to the computer using USB cable.
3) Turn on the printer and wait for the printer to finish initializing.
4) Start EDC program. Press the Menu Button

NOTE
Allow 1 second for the printer to process the command from EDC before pressing then next button.

5) To exit the EDC Mode, press the Exit button.

EDC mode menu


Code

Displayed Name

Meaning

I/O

Status

Output

On[Off]

Input

High[Low]

100-0000

Main BLDC Motor

Main BLDC Motor is On/Off

100-0010

Main BLDC Motor Ready

Detect if Main BLDC Motor runs at normal


speed

100-0260

SMPS Fan Run

Start/Stop Deve. Fan run

Output

On[Off]

101-0010

T1 Pick-Up Clutch

Engages drive to pick up a paper from tray1.

Output

On[Off]

101-0050

Registration Clutch

Engages drive to registartion rolls.

Output

On[Off]

101-0190

Out-Bin Full Sensor

Detect when a paper is at Out bin full sensor.

Input

High[Low]

102-0010

T1 Paper Empty Sensor

Detect when paper is in Tray1

Input

High[Low]

102-0290

Feed Sensor

Detect when a paper is at Feed sensor.

Input

High[Low]

102-0360

Regi. Sensor

Detect when a paper is at Regi. sensor.

Input

High[Low]

102-0370

Exit Sensor

Detect when a paper is at Exit. sensor.

Input

High[Low]

105-0030

Black MHV Bias

Black MHV bias voltage on at normal drive


level

Output

On[Off]

106-0030

Black Dev Bias

Black Dev bias voltage on at normal drive level

Output

On[Off]

107-0030

Black THV Bias

Black THV bias voltage on at normal drive


level

Output

On[Off]

107-0031

Black THV(-) Bias

Black THV bias voltage on at normal drive


level

Output

On[Off]

Copyright 1995-2013 SAMSUNG. All rights reserved.

4-18

4. Troubleshooting

107-0070

Black THV Bias Read

Detect what the THV value is on the THV


Roller

Input

Numeric 3 digits

109-0000

Fuser Temperature A

Detects what the temperature A is on fuser

Input

Numeric 3 digits

110-0000

LSU Motor1 Run Ready

Detects if LSU motor1 runs at normal speed

Input

High[Low]

110-0060

LSU Motor1 Run

LSU Motor1 On/Off

Output

On[Off]

110-0110

LSU LD Power4

LSU LD4 Power On/Off (black)

Output

On[Off]

110-0170

LSU Hsync4

Detect LSU Motor Hsync Signal

Input

High[Low]

NOTE
Acronyms and Abbreviations

DEV Bias- Developing High Voltage Bias

EDC - Embedded Diagnostic Control

F/W Firmware

HVPS High Voltage Power Supply

H/W - Hardware

LD Laser Diode

LSU Laser Scanning Unit

MHV - Main High Voltage (Charge Voltage)

OPC - Optical Photo Conductor

SCF - Second Cassette Feeder

THV - Transfer High Voltage

4-19

Copyright 1995-2013 SAMSUNG. All rights reserved.

4. Troubleshooting

4.2. Troubleshooting
4.2.1. Procedure of checking the symptoms
Before attempting to repair the printer first obtain a detailed description of the problem from the customer.

Power On

OPE LED
ON?

OPE LED
Green OK?

- No Power
- Power Module error
- Main PBA

Red LED on /
Error message
is displayed.

See the troubleshooting


for error code

Print (test page)

Printing
quality is
nomal?

Refer to "Solution
of Image Problem"

END

Copyright 1995-2013 SAMSUNG. All rights reserved.

4-20

4. Troubleshooting

4.2.1.1. Basic Check List


1) Check the Power.

Check that the power switch is turned on.

Check that the power cable is plugged into the outlet and the printer.

Check the voltage of the power outlet.

2) Check the LED of Panel.

Is there OPE LED ON?

If not check power cable, switch SMPS or Main board.

Is the abnormal Lamp?

Check the Main board and cable harness.

3) Check the Paper Path

Is there a Paper Jam?

Remove any paper fragments caught in the paper path.

Paper Jam occurs repeatedly at a specific point in the Paper Path

Open the fuser cover, Jam clear.

Dismantle the machine and carefully inspect the region where the jam occurs.
(Especially, check if paper fragments are caught in the Fuser

4) Print the Information Page (Configuration).

Try printing a test page from a computer.

If there is an error check cables and driver installation.

5) Check the Print Quality.

Is there are a Print Quality Problem?

Refer to image quality problem section.

6) Check consumables (toner etc.).

Using the keys print the Test Pattern.

4-21

Expected life of various consumable parts, compare this with the figures printed and replace as required

Copyright 1995-2013 SAMSUNG. All rights reserved.

4. Troubleshooting

4.3. Error Code and Troubleshooting


Error in machine can be checked through Event Log Information report.
Error Code

Error Message

Troubleshooting

11-2T11

Tray 1 Paper Mismatch

Page 424

11-2T71

Manual Paper Mismatch

Page 424

A1-1110

Motor Failure: #A1-1110. Turn off then on. Call for service if the
problem persists

Page 424

C1-1110

Prepare new toner cartridge

Page 425

C1-1120

Replace with new toner cartridge

Page 425

C1-1150

Replace with new toner cartridge.

Page 425

C1-1160

Replace with new toner cartridge(C1-1160)

Page 425

C1-1411

Toner cartridge is not installed. Install the cartridge

Page 425

C1-1512

Toner cartridge is not compatible. Check users guide

Page 425

C2-1110

Prepare new toner cartridge

Page 426

C2-1120

Replace with new toner cartridge

Page 426

C2-1150

Replace with new toner cartridge.

Page 426

C2-1160

Replace with new toner cartridge(C2-1160)

Page 426

C2-1410

Toner cartridge is not installed. Install the cartridge.

Page 426

C2-1510

Toner cartridge is not compatible. Check user's guide

Page 426

C3-1110

Prepare new imaging unit

Page 427

C3-1140

End of life, Replace with new imaging unit

Page 427

C3-1150

Replace with new imaging unit(C3-1150)

Page 427

C3-1170

End of life. Replace with new imaging unit(C3-1170)

Page 427

C3-1411

Imaging unit is not installed. Install the unit

Page 427

C3-1512

Imaging unit is not compatible. Check users guide

Page 427

M1-1110

Paper jam in Tray 1

Page 428

M1-1710

Paper jam in manual feeder(M1-1710)

Page 428

M1-5112

Paper is empty in Tray 1. Load paper

Page 429

M1-5113

Paper is empty in tray 1. Load paper

Page 429

M1-5120

Paper is empty in all tray. Load paper

Page 429

M1-5712

Paper is empty in manual feeder. Load paper(M1-5712)

Page 429

M2-1110

Paper jam inside of machine

Page 430

M2-2110

Paper jam at the top of duplex path

Page 430

M2-2310

Paper jam at the bottom of duplex path

Page 430

M3-1110

Paper jam in exit area

Page 431

M3-2130

Too much paper in output bin tray. Remove printed paper

Page 432

S1-3212

Video Failure: #S1-3212. Please turn off then on. Call for service if
the problem persists

Page 433

S2-4110

Door is open. Close it.

Page 433

S6-3123

This IP address conflicts with that of other system. Check it

Page 434

Copyright 1995-2013 SAMSUNG. All rights reserved.

4-22

4. Troubleshooting

Error Code

Error Message

Troubleshooting

S6-3210

Network Failure: #S6-3210. Turn off then on. Call for service if the
problem persists

Page 434

U1-2132

Fuser Unit Failure: #U1-2132. Turn off then on. Call for service if
the problem persists

Page 435

U1-2315

Fuser Unit Failure: #U1-2315. Turn off then on. Call for service if
the problem persists

Page 435

U1-2320

Fuser Unit Failure: #U1-2320. Turn off then on. Call for service if
the problem persists

Page 435

U1-2330

Fuser Unit Failure: #U1-2330. Turn off then on. Call for service if
the problem persists

Page 435

U1-2334

Fuser Unit Failure: #U1-2334. Turn off then on. Call for service if
the problem persists

Page 435

U1-2340

Fuser Unit Failure: #U1-2340. Turn off then on. Call for service if
the problem persists

Page 435

U1-234H

Fuser Unit Failure: #U1-234H. Turn off then on. Call for service if
the problem persists

Page 435

U2-1112

LSU Failure: #U2-1112. Turn off then on. Call for service if the
problem persists

Page 436

U2-1113

LSU Failure: #U2-1113.Turn off then on. Call for service if the problem
persists

Page 436

4-23

Copyright 1995-2013 SAMSUNG. All rights reserved.

4. Troubleshooting

Error Code
11-2T11
11-2T71
Error message
Tray 1 Paper Mismatch
Manual Paper Mismatch
Symptom
Paper option on Tray1 or Manual Feeder is incorrect.
Troubleshooting method
1) Arrange paper on the Tray 1 and the Manual Feeder.
2) Check the paper options on Printer and Printer driver are same. If not, correct the options as same.
- Paper source
- Paper size
- Paper type

Error Code
A11110
Error message
Actuator Motor Failure : #A1-1110. Turn off then on.
Symptom
After working the main BLDC motor, the Ready signal has not occurred within 1 sec.
Troubleshooting method
First, turn the machine off then on. If the error persists, refer to the following.
1) Check if the motor connector on the main board is connected properly. Reconnect it.
2) OPC coupler has overloaded. After removing the toner cartridge, rotate the OPC coupler. (Spec : 6 kgf.cm) If there
is any damage, the OPC coupler cant rotate well. Replace the toner cartridge.
3) The main BLDC motor is defective.
- Unplug the connector from the motor carefully.
- Replace the main BLDC motor with new one.

4) If the problem persists, replace the main board.

Copyright 1995-2013 SAMSUNG. All rights reserved.

4-24

4. Troubleshooting

Error Code
C11110
C11120
C11150
C11160
Error message
Prepare new toner cartridge
Replace with new toner cartridge.
Replace with new toner cartridge.
Replace with new toner cartridge(C1-1160)
Symptom
The remaining toner cartridge is less than 10% / The toner cartridge is at the end of its life.
Troubleshooting method
Print the supply information report.
Check the life remaining of the toner cartridge.
If its life is at the end, turn the machine off and replace the toner cartridge with new one.

Error Code
C11411
Error message
Toner cartridge is not installed. Install the cartridge
Symptom
The toner cartridge is not installed. / The machine cant detect the toner cartridge.
Troubleshooting method
1) Turn the machine off then on.
2) Remove the toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the
cartridge. And reinstall the toner cartridge.
3) Check if the CRUM contact area is contaminated. Clean it.

Error Code
C11512
Error message
Toner cartridge is not compatible. Check users guide.
Symptom
Toner cartridge is not compatible.
Troubleshooting method
1) Print the supply information report. Check information of the toner cartridge.
2) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

4-25

Copyright 1995-2013 SAMSUNG. All rights reserved.

4. Troubleshooting

Error Code
C21110
C21120
C21150
C21160
Error message
Prepare new toner cartridge
Replace with new toner cartridge.
Replace with new toner cartridge.
Replace with new toner cartridge(C2-1160)
Symptom
The remaining toner cartridge is less than 10% / The toner cartridge is at the end of its life.
Troubleshooting method
Print the supply information report.
Check the life remaining of the toner cartridge.
If its life is at the end, turn the machine off and replace the toner cartridge with new one.

Error Code
C21410
Error message
Toner cartridge is not installed. Install the cartridge
Symptom
The toner cartridge is not installed. / The machine cant detect the toner cartridge.
Troubleshooting method
1) Turn the machine off then on.
2) Remove the toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the
cartridge. And reinstall the toner cartridge.
3) Check if the CRUM contact area is contaminated. Clean it.

Error Code
C21510
Error message
Toner cartridge is not compatible. Check users guide.
Symptom
Toner cartridge is not compatible.
Troubleshooting method
1) Print the supply information report. Check information of the toner cartridge.
2) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

Copyright 1995-2013 SAMSUNG. All rights reserved.

4-26

4. Troubleshooting

Error Code
C31110
C31140
C31150
C31170
Error message
Prepare new imaging unit
End of life, Replace with new imaging unit
Replace with new imaging unit(C3-1150)
End of life. Replace with new imaging unit(C3-1170)
Symptom
The remaining Imaging unit is less than 10% / The Imaging unit is at the end of its life.
Troubleshooting method
Print the supply information report.
Check the life remaining of the Imaging unit.
If its life is at the end, turn the machine off and replace the Imaging unit with new one.

Error Code
C31410
Error message
Imaging unitis not installed. Install the cartridge
Symptom
The Imaging unit is not installed. / The machine cant detect the Imaging unit.
Troubleshooting method
1) Turn the machine off then on.
2) Remove the Imaging unit, then reinstall the toner cartridge.
3) Check if the CRUM contact area is contaminated. Clean it.

Error Code
C31512
Error message
Imaging unit is not compatible. Check users guide.
Symptom
Imaging unit is not compatible.
Troubleshooting method
1) Print the supply information report. Check information of theImaging unit.
2) If theImaging unit is not a Samsung genuine Imaging unit, replace with new one.

4-27

Copyright 1995-2013 SAMSUNG. All rights reserved.

4. Troubleshooting

Error Code
M11110
M11710
Error message
Paper jam in Tray 1
Paper jam in manual feeder(M1-1710)
Symptom
The jammed paper has occurred in the tray.
Troubleshooting method
1) First, clear the jam.
2) Remove the tray. Check if the loaded paper is in proper place. Align it.
3) If the jammed paper occurred before entering it to the retard roller, check the Sheet Retard / Pickup roller / Forward
roller / CST Knock up / CST Knock up Spring.
4) If the jammed paper occurred after entering it to the retard roller, check the Ribs in paper path.

Copyright 1995-2013 SAMSUNG. All rights reserved.

4-28

4. Troubleshooting

Error Code
M15112
M15113
M15120
M15712
Error message
Paper is empty in Tray 1. Load paper
Paper is empty in tray 1. Load paper
Paper is empty in all tray. Load paper
Paper is empty in manual feeder. Load paper(M1-5712)
Symptom
Paper is empty in tray. / Paper is loaded in tray but the machine detects empty status.
Troubleshooting method
1) If there is a jammed paper, first clear the jam. (Refer to 4.1.3 Jam removal)
2) Load the paper in tray.
3) Check if the empty actuator works normally. If it is defective or broken, replace it.
4) If the actuator operation is OK, check the empty sensor. Reconnect the sensor connector. If the sensor is defective,
replace it.

4-29

Copyright 1995-2013 SAMSUNG. All rights reserved.

4. Troubleshooting

Error Code
M21110
Error message
Paper jam inside of machine.
Symptom
A paper jam was detected at the feed sensor.
Troubleshooting method
1) Remove the jammed paper. If the error persists, check the followings. (Refer to 4.1.3 Jam removal)
2) Check if the feed/regi sensor connector is connected properly.

3) Check if the regi./feed actuator works normally. If it is defective or broken, replace it.

Error Code
M22110
M22310
Error message
Paper jam at the top of duplex path
Paper jam at the bottom of duplex path
Symptom
A paper jam was detected in the duplex area.
Troubleshooting method
1) First, remove the jammed paper. (Refer to 4.1.3 Jam removal)
2) Check if the paper in tray is loaded properly. Adjust the guide. Check the machine setting is normal for paper.
3) Check if the Guide-Change Duplex of the rear cover is defective or broken. Check if the rib form of the rear
cover is normal.

Copyright 1995-2013 SAMSUNG. All rights reserved.

4-30

4. Troubleshooting

Error Code
M31110
Error message
Paper Jam in exit area.
Symptom
A paper jam was detected in the exit area.
Troubleshooting method
1) Open the rear cover. Remove the jammed paper. (Refer to 4.1.3 Jam removal)
2) Check if the Guide-Change Duplex of the rear cover is defective.
3) Check if the exit sensor and actuator is working normally.

4-31

Copyright 1995-2013 SAMSUNG. All rights reserved.

4. Troubleshooting

Error Code
M32130
Error message
Too much paper in output bin tray. Remove printed paper.
Symptom
The machine detected that the output tray has got full or the bin-full sensor is defective.
Troubleshooting method
1) Remove the paper on the output tray.
(The maximum loading capacity is 150 sheets based on standard paper(80g/m2).)
2) Check if the Bin-full Sensor connector is connected properly. Reconnect it or replace the Bin-full sensor.

Copyright 1995-2013 SAMSUNG. All rights reserved.

4-32

4. Troubleshooting

Error Code
S13212
Error message
Error #S13212 Turn off then on.
Symptom
The Motor Control chip on the main board does not work normally.
Troubleshooting method
1) Turn the machine off then on.
2) If the problem persists, replace the main board.

Error Code
S24110
Error message
Door is open. Close it.
Symptom
Door is open or the cover open switch is defective.
Troubleshooting method
1) Check if the front cover is closed perfectly.
2) Check if the connection between the main board and HVPS board is correct.
3) Check if the cover open switch on HVPS board is operated properly. If it is defective, replace the HVPS board.

4-33

Copyright 1995-2013 SAMSUNG. All rights reserved.

4. Troubleshooting

Error Code
S63123
Error message
This IP address conflicts with that of other system. Check it.
Symptom
Network has some problem. (IP address conflicts with that of other system. / Communication error / There is no
response when checking the ping test.)
Troubleshooting method
Change the machines IP address.

Execute the Samsung Easy Printer Manager program. (Device setting Network IP address). Change the
IP address.

In case of DHCP or Bootp, reboot the machine to receive a new IP address.

Error Code
S63210
Error message
Network Failure: #S6-3210. Turn off then on. Call for service if the problem persists
Symptom
Departments along with wireless module is abnormal.
Troubleshooting method
1) Turn the machine off, and then turn on.
2) Check the setting is proper AP setting of wireless lan and printer configuration.

Copyright 1995-2013 SAMSUNG. All rights reserved.

4-34

4. Troubleshooting

Error Code
U12312
U12315
Error message
Fuser Unit Failure #U1-2312 : Turn off then on.
Fuser Unit Failure #U1-2315 : Turn off then on.
Symptom
The temperature control of fuser unit is abnormal. (Open Heat Error)
Troubleshooting method
1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared?
2) If the problem persists, turn the machine off and remove the fuser unit. Check if the fuser connector is connected
properly. Check if the input voltage is normal.

Error Code
U12320
U12330
U12334
U12340
U1234H
Error message
Fuser Unit Failure: #U1-2320. Turn off then on. Call for service if the problem persists
Fuser Unit Failure: #U1-2330. Turn off then on. Call for service if the problem persists
Fuser Unit Failure: #U1-2334. Turn off then on. Call for service if the problem persists
Fuser Unit Failure: #U1-2340. Turn off then on. Call for service if the problem persists
Fuser Unit Failure: #U1-234H. Turn off then on. Call for service if the problem persists
Symptom
The temperature control of fuser unit is abnormal. (Low Heat Error or Over Heat Error)
Troubleshooting method
1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared?
2) If the problem persists, turn the machine off and remove the fuser unit.
a) Check if the fuser connector is connected properly.
b) Check if the input voltage is normal.
c) Check if the thermistor is twisted or contaminated.

4-35

Copyright 1995-2013 SAMSUNG. All rights reserved.

4. Troubleshooting

Error Code
U21112
U21113
Error message
LSU Unit Failure #U2-1112. Turn off then on.
LSU Unit Failure #U2-1113. Turn off then on.
Symptom
LSU Motor does not work normally.
Troubleshooting method
1) Execute the LSU motor test in EDC program. Check the LSU motor operation sound.
2) If there is no sound, remove the right cover. Check if the LSU harness on the main board
is connected properly. (picture- ,)
3) If it is OK, remove the top cover. Check if the LSU harness on LSU board is connected properly. (picture- ,)
4) Check if the LSU harness is defective. (picture- ,)
5) Reconnect the LSU harness and then execute the LSU motor test in EDC program again.
6) If the problem persists, replace the LSU.
7) If the problem persists after replacing LSU, replace the main board.

Copyright 1995-2013 SAMSUNG. All rights reserved.

4-36

4. Troubleshooting

4.4. Image quality problem


1) Vertical Black Line and Band
Description : Straight thin black vertical line occurs in the printed image.

Check and cause

Damaged develop roller in the Imaging Unit.


Deformed Doctor-blade or cleaning-blade.

Scratched surface of the charge roller in the imaging


unit.

Partly depression or deformation on the surface of the


transfer roller.

Solution
Replace the imaging unit.

Replace the transfer roller.

2) Vertical White Line


Description : White vertical voids occurs in the printed image.

4-37

Check and cause

Solution

Foreign matter stucks onto the window of internal lenses of


LSU mirror.

Clean the LSU window with recommended cleaner (IPA).


Clean the window with a clean cotton swab.

The life of the imaging unit has been expired

Replace the imaging unit.

Some foreign substances are on the window of the imaging


unit frame.

Remove the foreign matter of the exposure window.

If the fuser is defective, voids occur periodically at the top


of a black image.

Open the rear cover. Reinstall the fuser unit.

Copyright 1995-2013 SAMSUNG. All rights reserved.

4. Troubleshooting

3) Horizontal Black Band


Description : Dark of blurry horizontal stripes occur in the printing periodically.

Check and cause

Solution

Bad contacts of the voltage terminals to imaging unit.

Clean each voltage terminal of the Charge, Magnetic,


Imaging unit and Transfer roller. (remove the toner particles
and paper particles)

The rollers of developer may be stained.

Replace the imaging unit.

OPC Drum = 94.2 mm


Charge Roller = 44 mm
Magnetic Roller = 56.6 mm

4) Black and White spot


Description : Dark or blurry black spots occur periodically in the printing.

Check and cause

Solution

If dark or blurry black spots occur periodically, the rollers in


the Imaging unit may be contaminated with foreign matte
or paper particles. (Charge roller : 44 mm interval / OPC
drum : 94.2 mm interval)

Clean each voltage terminal of the Charge, Magnetic,


Imaging unit and Transfer roller. (remove the toner particles
and paper particles)

If faded areas or voids occur in a black image at intervals of


94.2 mm, the OPC drum surface is damaged.

Replace the imaging unit.

If a black image is partially broken, the transfer voltage is


abnormal or the transfer rollers life has expired.

If the transfer rollers life is expired, replace it.

Clean the inside of the set against the paper particles


and foreign matter in order not to cause the trouble.

Copyright 1995-2013 SAMSUNG. All rights reserved.

4-38

4. Troubleshooting

5) Light image
Description : The printed image is light, with no ghost.

Check and cause

Solution

Toner cartridge life is expired.

Replace the toner cartridge.

HVPS terminal is contaminated.

Clean the contaminated terminal.

The output from the HVPS is abnormal.

Replace the HVPS board.

6) Dark or Black page


Description : The printed image is dark or black.

4-39

Check and cause

Solution

Check if the high voltage terminal is contaminated.

Clean the high voltage terminal.

The charging roller is defective.

Replace the imaging unit.

The output from the HVPS is abnormal.

Replace the HVPS board.

Copyright 1995-2013 SAMSUNG. All rights reserved.

4. Troubleshooting

7) Uneven Density
Description : Print density is uneven between left and right.

Check and cause

Solution

The pressure force on the left and right springs of the


transfer roller is not even.

1) Remove the transfer roller Assy.

The springs are damaged.

3) Replace the transfer roller Assy.

The transfer roller is improperly installed.

The toner level is not even on the imaging unit roller due
to the bad blade.

2) Check if the transfer roller Assy has any wrong part.

Replace the imaging unit.

8) Background
Description : Light dark background appears in whole area of the printing.

Check and cause

Solution

Does recycle paper be used?

Use the proper papers.

The life of the imaging unit has been expired

Replace the imaging unit.

The output from the HVPS is abnormal.

Replace the HVPS board.

Copyright 1995-2013 SAMSUNG. All rights reserved.

4-40

4. Troubleshooting

9) Ghost
Description : Ghost occurs at 94.2 mm intervals of the OPC drum.

Check and cause

Solution

The high voltage terminal is contaminated.

Clean the high voltage terminals.

The life of the imaging unit has been expired

Replace the imaging unit.

The life of the transfer roller has been expired.

Replace the transfer roller.

10) Stains on back of page


Description : The back of the page is stained.

4-41

Check and cause

Solution

Transfer roller is contaminated.

Replace the transfer roller.

Copyright 1995-2013 SAMSUNG. All rights reserved.

4. Troubleshooting

11) Blank page


Description : The back of the page is stained.

Check and cause

Solution

The ground contact of the imaging unit is bad.

Clean the ground terminal of the imaging unit. If the


problem persists, replace the imaging unit.

LSU is defective.

Replace the LSU.

The connection between the main board and HVPS board


is bad.

Reconnect the harness. If the main board or HVPS board


is defective, replace it.

12) Partial image void


Description : The partial void occurs in the printed page.

Check and cause

Solution

The printer is not installed on flat ground.

Install the printer on flat ground. Print 10 sample pages for


test.

The developer circulation in the imaging unit is bad.

1) Shake the imaging unit 2~3 times from right to left.


Reinstall the imaging unit. Print 10 sample pages
for test.
2) If the problem persists, replace the imaging unit.

The contact between imaging unit and transfer roller is bad.

Copyright 1995-2013 SAMSUNG. All rights reserved.

Check if the imaging unit and transfer roller are installed


properly.

4-42

5. System Diagrams

5. System Diagrams
5.1. Block Diagram

5-1

Copyright 1995-2013 SAMSUNG. All rights reserved.

5. System Diagrams

5.2. Connection Diagram

Copyright 1995-2013 SAMSUNG. All rights reserved.

5-2

6. Schematic Diagrams

6. Schematic Diagrams
6.1. Tool for Troubleshooting
The following tools are recommended safe and easy troubleshooting as described in this service manual.
DVM (Digital Volt Meter)

Cleaning Equipments

Standard : Indicates more than 3 digits.

Standard : An IPA (Isopropyl Alcohol) dry wipe tissue or a


gentle neutral detergent and lint-free cloth.

Driver

Vacuum Cleaner

Standard : - type, + type (M3 long, M3 short, M2 long,


M2 short).

Tweezers

Spring Hook

Standard : For general home use, small type.

Standard : For general use

Cotton Swab

Software (Driver) installation CD ROM

Standard : For general home use, for medical service.

6-1

Copyright 1995-2013 SAMSUNG. All rights reserved.

6. Schematic Diagrams

6.2. Glossary
The following glossary helps you get familiar with the product by understanding the terminologies commonly used with
printing as well as mentioned in this users guide and service manual.
802.11

802.11 is a set of standards for wireless local area network (WLAN) communication, developed by
the IEEE LAN/MAN Standards Committee (IEEE 802).

802.11b/g/n

802.11b/g/n can share same hardware and use the 2.4 GHz band. 802.11b supports bandwidth up to 11
Mbps, 802.11n supports bandwidth up to 150 Mbps. 802.11b/g/n devices may occasionally suffer
interference from microwave ovens, cordless telephones, and Bluetooth devices.

Access point

Access Point or Wireless Access Point (AP or WAP) is a device that connects wireless communication
devices together on wireless local area networks (WLAN), and acts as a central transmitter and
receiver of WLAN radio signals.

ADF

An Automatic Document Feeder (ADF) is a scanning unit that will automatically feed an original
sheet of paper so that the machine can scan some amount of the paper at once.

AppleTalk

AppleTalk is a proprietary suite of protocols developed by Apple, Inc for computer networking. It
was included in the original Macintosh (1984) and is now deprecated by Apple in favor of TCP/IP
networking.

BIT Depth

A computer graphics term describing the number of bits used to represent the color of a single pixel in
a bitmapped image. Higher color depth gives a broader range of distinct colors. As the number of bits
increases, the number of possible colors becomes impractically large for a color map. 1-bit color is
commonly called as monochrome or black and white.

BMP

A bitmapped graphics format used internally by the Microsoft Windows graphics subsystem (GDI),
and used commonly as a simple graphics file format on that platform.

BOOTP

Bootstrap Protocol. A network protocol used by a network client to obtain its IP address automatically.
This is usually done in the bootstrap process of computers or operating systems running on them. The
BOOTP servers assign the IP address from a pool of addresses to each client. BOOTP enables 'diskless
workstation' computers to obtain an IP address prior to loading any advanced operating system.

CCD

Charge Coupled Device (CCD) is a hardware which enables the scan job. CCD Locking mechanism is
also used to hold the CCD module to prevent any damage when you move the machine.

Collation

Collation is a process of printing a multiple-copy job in sets. When collation is selected, the device
prints an entire set before printing additional copies.

Control Panel

A control panel is a flat, typically vertical, area where control or monitoring instruments are displayed.
They are typically found in front of the machine.

Coverage

It is the printing term used for a toner usage measurement on printing. For example, 5% coverage
means that an A4 sided paper has about 5% image or text on it. So, if the paper or original has
complicated images or lots of text on it, the coverage will be higher and at the same time, a toner
usage will be as much as the coverage.

CSV

Comma Separated Values (CSV). A type of file format, CSV is used to exchange data between
disparate applications. The file format, as it is used in Microsoft Excel, has become a de facto standard
throughout the industry, even among non-Microsoft platforms.

DADF

A Duplex Automatic Document Feeder (DADF) is a scanning unit that will automatically feed and
turn over an original sheet of paper so that the machine can scan on both sides of the paper.

Default

The value or setting that is in effect when taking a printer out of its box state, reset, or initialized.

DHCP

A Dynamic Host Configuration Protocol (DHCP) is a client-server networking protocol. A DHCP


server provides configuration parameters specific to the DHCP client host requesting, generally,
information required by the client host to participate on an IP network. DHCP also provides a
mechanism for allocation of IP addresses to client hosts.

DIMM

Dual Inline Memory Module (DIMM), a small circuit board that holds memory. DIMM stores all
the data within the machine like printing data, received fax data.

Copyright 1995-2013 SAMSUNG. All rights reserved.

6-2

6. Schematic Diagrams

DLNA

The Digital Living Network Alliance (DLNA) is a standard that allows devices on a home network to
share information with each other across the network.

DNS

The Domain Name Server (DNS) is a system that stores information associated with domain names in
a distributed database on networks, such as the Internet.

Dot Matrix Printer

A dot matrix printer refers to a type of computer printer with a print head that runs back and forth
on the page and prints by impact, striking an ink-soaked cloth ribbon against the paper, much like a
typewriter.

DPI

Dots Per Inch (DPI) is a measurement of resolution that is used for scanning and printing. Generally,
higher DPI results in a higher resolution, more visible detail in the image, and a larger file size.

DRPD

Distinctive Ring Pattern Detection. Distinctive Ring is a telephone company service which enables a
user to use a single telephone line to answer several different telephone numbers.

Duplex

A mechanism that will automatically turn over a sheet of paper so that the machine can print (or
scan) on both sides of the paper. A printer equipped with a Duplex Unit can print on both sides of
paper during one print cycle.

Duty Cycle

Duty cycle is the page quantity which does not affect printer performance for a month. Generally the
printer has the lifespan limitation such as pages per year. The lifespan means the average capacity
of print-outs, usually within the warranty period. For example, if the duty cycle is 48,000 pages per
month assuming 20 working days, a printer limits 2,400 pages a day.

ECM

Error Correction Mode (ECM) is an optional transmission mode built into Class 1 fax machines
or fax modems. It automatically detects and corrects errors in the fax transmission process that
are sometimes caused by telephone line noise.

Emulation

Emulation is a technique of one machine obtaining the same results as another. An emulator
duplicates the functions of one system with a different system, so that the second system behaves like
the first system. Emulation focuses on exact reproduction of external behavior, which is in contrast
to simulation, which concerns an abstract model of the system being simulated, often considering
its internal state.

Ethernet

Ethernet is a frame-based computer networking technology for local area networks (LANs). It defines
wiring and signaling for the physical layer, and frame formats and protocols for the media access
control (MAC)/data link layer of the OSI model. Ethernet is mostly standardized as IEEE 802.3. It
has become the most widespread LAN technology in use during the 1990s to the present.

EtherTalk

A suite of protocols developed by Apple Computer for computer networking. It was included in the
original Macintosh (1984) and is now deprecated by Apple in favor of TCP/IP networking.

FDI

Foreign Device Interface (FDI) is a card installed inside the machine to allow a third party device
such as a coin operated device or a card reader. Those devices allow the pay-for-print service
on your machine.

FTP

A File Transfer Protocol (FTP) is a commonly used protocol for exchanging files over any network
that supports the TCP/IP protocol (such as the Internet or an intranet).

Fuser Unit

The part of a laser printer that fuses the toner onto the print media. It consists of a heat roller and
a pressure roller. After toner is transferred onto the paper, the fuser unit applies heat and pressure
to ensure that the toner stays on the paper permanently, which is why paper is warm when it comes
out of a laser printer.

Gateway

A connection between computer networks, or between a computer network and a telephone line. It is
very popular, as it is a computer or a network that allows access to another computer or network.

Grayscale

A shades of gray that represent light and dark portions of an image when color images are converted
to grayscale; colors are represented by various shades of gray.

Halftone

An image type that simulates grayscale by varying the number of dots. Highly colored areas consist of
a large number of dots, while lighter areas consist of a smaller number of dots.

HDD

Hard Disk Drive (HDD), commonly referred to as a hard drive or hard disk, is a non-volatile storage
device which stores digitally-encoded data on rapidly rotating platters with magnetic surfaces.

6-3

Copyright 1995-2013 SAMSUNG. All rights reserved.

6. Schematic Diagrams

IEEE

The Institute of Electrical and Electronics Engineers (IEEE) is an international non-profit, professional
organization for the advancement of technology related to electricity.

IEEE 1284

The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers
(IEEE). The term "1284-B" refers to a specific connector type on the end of the parallel cable that
attaches to the peripheral (for example, a printer).

Intranet

A private network that uses Internet Protocols, network connectivity, and possibly the public
telecommunication system to securely share part of an organization's information or operations with
its employees. Sometimes the term refers only to the most visible service, the internal website.

IP address

An Internet Protocol (IP) address is a unique number that devices use in order to identify and
communicate with each other on a network utilizing the Internet Protocol standard.

IPM

The Images Per Minute (IPM) is a way of measuring the speed of a printer. An IPM rate indicates the
number of single-sided sheets a printer can complete within one minute.

IPP

The Internet Printing Protocol (IPP) defines a standard protocol for printing as well as managing print
jobs, media size, resolution, and so forth. IPP can be used locally or over the Internet to hundreds
of printers, and also supports access control, authentication, and encryption, making it a much more
capable and secure printing solution than older ones.

IPX/SPX

IPX/SPX stands for Internet Packet Exchange/Sequenced Packet Exchange. It is a networking


protocol used by the Novell NetWare operating systems. IPX and SPX both provide connection
services similar to TCP/IP, with the IPX protocol having similarities to IP, and SPX having similarities
to TCP. IPX/SPX was primarily designed for local area networks (LANs), and is a very efficient
protocol for this purpose (typically its performance exceeds that of TCP/IP on a LAN).

ISO

The International Organization for Standardization (ISO) is an international standard-setting body


composed of representatives from national standards bodies. It produces world-wide industrial and
commercial standards.

ITU-T

The International Telecommunication Union is an international organization established to standardize


and regulate international radio and telecommunications. Its main tasks include standardization,
allocation of the radio spectrum, and organizing interconnection arrangements between different
countries to allow international phone calls. A -T out of ITU-T indicates telecommunication.

ITU-T No. 1 chart

Standardized test chart published by ITU-T for document facsimile transmissions.

JBIG

Joint Bi-level Image Experts Group (JBIG) is an image compression standard with no loss of accuracy
or quality, which was designed for compression of binary images, particularly for faxes, but can
also be used on other images.

JPEG

Joint Photographic Experts Group (JPEG) is a most commonly used standard method of lossy
compression for photographic images. It is the format used for storing and transmitting photographs
on the World Wide Web.

LDAP

The Lightweight Directory Access Protocol (LDAP) is a networking protocol for querying and
modifying directory services running over TCP/IP.

LED

A Light-Emitting Diode (LED) is a semiconductor device that indicates the status of a machine.

MAC address

Media Access Control (MAC) address is a unique identifier associated with a network adapter. MAC
address is a unique 48-bit identifier usually written as 12 hexadecimal characters grouped in pairs (e.
g., 00-00-0c-34-11-4e). This address is usually hard-coded into a Network Interface Card (NIC) by its
manufacturer, and used as an aid for routers trying to locate machines on large networks.

MFP

Multi Function Peripheral (MFP) is an office machine that includes the following functionality in one
physical body, so as to have a printer, a copier, a fax, a scanner and etc.

MH

Modified Huffman (MH) is a compression method for decreasing the amount of data that needs to be
transmitted between the fax machines to transfer the image recommended by ITU-T T.4. MH is a
codebook-based run-length encoding scheme optimized to efficiently compress white space. As most
faxes consist mostly of white space, this minimizes the transmission time of most faxes.

MMR

Modified Modified READ (MMR) is a compression method recommended by ITU-T T.6.

Copyright 1995-2013 SAMSUNG. All rights reserved.

6-4

6. Schematic Diagrams

Modem

A device that modulates a carrier signal to encode digital information, and also demodulates such a
carrier signal to decode transmitted information.

MR

Modified Read (MR) is a compression method recommended by ITUT T.4. MR encodes the first
scanned line using MH. The next line is compared to the first, the differences determined, and then the
differences are encoded and transmitted.

NetWare

A network operating system developed by Novell, Inc. It initially used cooperative multitasking to
run various services on a PC, and the network protocols were based on the archetypal Xerox XNS
stack. Today NetWare supports TCP/IP as well as IPX/SPX.

OPC

Organic Photo Conductor (OPC) is a mechanism that makes a virtual image for print using a laser
beam emitted from a laser printer, and it is usually green or rust colored and has a cylinder shape.
An imaging unit containing a drum slowly wears the drum surface by its usage in the printer, and
it should be replaced appropriately since it gets worn from contact with the cartridge development
brush, cleaning mechanism, and paper.

Originals

The first example of something, such as a document, photograph or text, etc, which is copied,
reproduced or translated to produce others, but which is not itself copied or derived from something
else.

OSI

Open Systems Interconnection (OSI) is a model developed by the International Organization for
Standardization (ISO) for communications. OSI offers a standard, modular approach to network
design that divides the required set of complex functions into manageable, self-contained, functional
layers. The layers are, from top to bottom, Application, Presentation, Session, Transport, Network,
Data Link and Physical.

PABX

A private automatic branch exchange (PABX) is an automatic telephone switching system within a
private enterprise.

PCL

Printer Command Language (PCL) is a Page Description Language (PDL) developed by HP as a


printer protocol and has become an industry standard. Originally developed for early inkjet printers,
PCL has been released in varying levels for thermal, dot matrix printer, and laser printers.

PDF

Portable Document Format (PDF) is a proprietary file format developed by Adobe Systems for
representing two dimensional documents in a device independent and resolution independent format.

PostScript(PS)

PostScript (PS) is a page description language and programming language used primarily in the
electronic and desktop publishing areas. - that is run in an interpreter to generate an image.

Printer Driver

A program used to send commands and transfer data from the computer to the printer.

Print Media

The media like paper, envelopes, labels, and transparencies which can be used in a printer, a scanner, a
fax or, a copier.

PPM

Pages Per Minute (PPM) is a method of measurement for determining how fast a printer works,
meaning the number of pages a printer can produce in one minute.

PRN file

An interface for a device driver, this allows software to interact with the device driver using standard
input/output system calls, which simplifies many tasks.

Protocol

A convention or standard that controls or enables the connection, communication, and data transfer
between two computing endpoints.

PSTN

The Public-Switched Telephone Network (PSTN) is the network of the world's public circuit-switched
telephone networks which, on industrial premises, is usually routed through the switchboard.

RADIUS

Remote Authentication Dial In User Service (RADIUS) is a protocol for remote user authentication
and accounting. RADIUS enables centralized management of authentication data such as usernames
and passwords using an AAA (authentication, authorization, and accounting) concept to manage
network access.

Resolution

The sharpness of an image, measured in Dots Per Inch (DPI). The higher the dpi, the greater the
resolution.

SMB

Server Message Block (SMB) is a network protocol mainly applied to share files, printers, serial ports,
and miscellaneous communications between nodes on a network. It also provides an authenticated
Interprocess communication mechanism.

6-5

Copyright 1995-2013 SAMSUNG. All rights reserved.

6. Schematic Diagrams

SMTP

Simple Mail Transfer Protocol (SMTP) is the standard for e-mail transmissions across the Internet.
SMTP is a relatively simple, text based protocol, where one or more recipients of a message are
specified, and then the message text is transferred. It is a client server protocol, where the client
transmits an email message to the server.

SSID

Service Set Identifier (SSID) is a name of a wireless local area network (WLAN). All wireless devices
in a WLAN use the same SSID in order to communicate with each other. The SSIDs are case-sensitive
and have a maximum length of 32 characters.

Subnet Mask

The subnet mask is used in conjunction with the network address to determine which part of the
address is the network address and which part is the host address.

TCP/IP

The Transmission Control Protocol (TCP) and the Internet Protocol (IP); the set of communications
protocols that implement the protocol stack on which the Internet and most commercial networks run.

TCR

Transmission Confirmation Report (TCR) provides details of each transmission such as job status,
transmission result and number of pages sent. This report can be set to print after each job or only
after failed transmissions.

TIFF

Tagged Image File Format (TIFF) is a variable-resolution bitmapped image format. TIFF describes
image data that typically come from scanners. TIFF images make use of tags, keywords defining the
characteristics of the image that is included in the file. This flexible and platform-independent format
can be used for pictures that have been made by various image processing applications.

Toner Cartridge

A kind of bottle or container used in a machine like a printer which contains toner. Toner is a powder
used in laser printers and photocopiers, which forms the text and images on the printed paper. Toner
can be fused by a combination of heat/pressure from the fuser, causing it to bind to the fibers in
the paper.

TWAIN

An industry standard for scanners and software. By using a TWAINcompliant scanner with a
TWAIN-compliant program, a scan can be initiated from within the program. It is an image capture
API for Microsoft Windows and Apple Macintosh operating systems.

UNC Path

Uniform Naming Convention (UNC) is a standard way to access network shares in Window NT and
other Microsoft products. The format of a UNC path is: \\<servername>\<sharename>\<Additional
directory>

URL

Uniform Resource Locator (URL) is the global address of documents and resources on the Internet.
The first part of the address indicates what protocol to use, the second part specifies the IP address or
the domain name where the resource is located.

USB

Universal Serial Bus (USB) is a standard that was developed by the USB Implementers Forum, Inc., to
connect computers and peripherals. Unlike the parallel port, USB is designed to concurrently connect
a single computer USB port to multiple peripherals.

Watermark

A watermark is a recognizable image or pattern in paper that appears lighter when viewed by
transmitted light. Watermarks were first introduced in Bologna, Italy in 1282; they have been used by
papermakers to identify their product, and also on postage stamps, currency, and other government
documents to discourage counterfeiting.

WEP

Wired Equivalent Privacy (WEP) is a security protocol specified in IEEE 802.11 to provide the same
level of security as that of a wired LAN. WEP provides security by encrypting data over radio so that
it is protected as it is transmitted from one end point to another.

WIA

Windows Imaging Architecture (WIA) is an imaging architecture that is originally introduced in


Windows Me and Windows XP. A scan can be initiated from within these operating systems by
using a WIAcompliant scanner.

WPA

Wi-Fi Protected Access (WPA) is a class of systems to secure wireless (Wi-Fi) computer networks,
which was created to improve upon the security features of WEP.

WPA-PSK

WPA-PSK (WPA Pre-Shared Key) is special mode of WPA for small business or home users. A
shared key, or password, is configured in the wireless access point (WAP) and any wireless laptop or
desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the
associated WAP for more advanced security.

Copyright 1995-2013 SAMSUNG. All rights reserved.

6-6

6. Schematic Diagrams

WPS

The Wi-Fi Protected Setup (WPS) is a standard for establishing a wireless home network. If your
wireless access point supports WPS, you can configure the wireless network connection easily
without a computer.

XPS

XML Paper Specification (XPS) is a specification for a Page Description Language (PDL) and a new
document format, which has benefits for portable document and electronic document, developed
by Microsoft. It is an XML-based specification, based on a new print path and a vector-based
device-independent document format.

6-7

Copyright 1995-2013 SAMSUNG. All rights reserved.

6. Schematic Diagrams

6.3. The Sample Pattern for the Test


The life of the toner cartridge and the printing speed are measured using the pattern shown below.

Copyright 1995-2013 SAMSUNG. All rights reserved.

6-8

6. Schematic Diagrams

6.4. Selecting a location


Select a level, stable place with adequate space for air circulation. Allow extra space for opening covers and trays.
The area should be well-ventilated and away from direct sunlight or sources of heat, cold, and humidity. Do not set the
machine close to the edge of your desk or table.

Clearance space

Front: 326 mm (enough space so that the paper tray can be removed)
Back: 100 mm (enough space for ventilation)
Right: 100 mm (enough space for ventilation)
Left: 100 mm (enough space for ventilation)

6-9

Copyright 1995-2013 SAMSUNG. All rights reserved.

6. Schematic Diagrams

6.5. Model Name and Code


1) Sub brand name Information
- Applying Independent sub brand name by Segment : Xpress / ProXpress / MultiXpress

2) Model code Information

Basic Structure : [SL-]

: Function Information
Function
N

Network

Wireless Network

Duplex Printing

Reverse Type ADF

Fax

XOA (eXtensible Open Architecture)

Handset

Auto Document Feeder

Copyright 1995-2013 SAMSUNG. All rights reserved.

6-10

GSPN (GLOBAL SERVICE PARTNER NETWORK)


Area

Web Site

Europe, MENA,
CIS, Africa

https://gspn1.samsungcsportal.com

E.Asia, W.Asia,
China, Japan

https://gspn2.samsungcsportal.com

N.America, S.America

https://gspn3.samsungcsportal.com

This Service Manual is a property of Samsung Electronics


Co.,Ltd.
Any unauthorized use of Manual can be punished under
applicable International and/or domestic law.

2013 Samsung Electronics Co.,Ltd.


All rights reserved.
Printed in Korea