STEVEN A.

ROBERTSON
Killeen, TX 76542
254 213-8801
robertson_men@yahoo.com

SUMMARY
Sr. Technical Trainer | Learning & Development Consultant
Energetic and engaging trainer with an indelible reputation for applying Adult learning stratagems and delivery methods
for impactful knowledge transfer and retention focused on addressing the business needs and providing consistent,
repeatable, measurable results that increase profitability, efficiency and core competencies of an enterprise.

ADDIE Curriculum Design and Adaptation

Enterprise Specific Use Case Analysis
Needs Analysis
High Productivity with Collaborative Approachability
Cross-Cultural Training and Development
Client Relationship Management
Holistic Knowledge Transfer to All Tiers of Enterprise

Professional Experience

McLane Company, Temple, TX

Logistics

8/2012 Present

Sr. Linux Administrator

Streamlined the VM guest deployment process which reduced time for configuration and application
roll-out in half

Optimize and integrated mission critical Enterprise printing environment so monitoring and auditing
were increased by 50%.

Implemented Enterprise file transfer environment supporting both internal and external customers in
the areas of Accounting, Ordering, Human Resources and the core Logistical functions for McLane
resulting in a 75% reduction in support cost.

Texas Hydraulics, Temple, TX

Manufacturing

3/2012 7/2012

Sr. Systems Administrator

Upgraded vSphere hardware and software which reduced hardware overhead cost by 50%

Leverage A+, Linux & Windows administration to increase response ticket time to resolution by 63%

First Data Corporation, Austin, TX

Global Online Banking and Financial Services

3/2010 10/2011

Sr. Systems Administrator

Consolidated project schedules to consistently reduce project timeliness by 25%.

Configured working lab for systems staging and deployment which reduced time for
deployment by 70%.

Created hardware life cycle and budgets for replacement schedules which improved
forecasting and reduced meantime of system failures by 15%.

Created and delivered training curriculum for processes outside of the corporate operations for
Systems Administrators in which reduced risk to the business.

Killeen Independent School District (KISD), Killeen, TX

Public School Education K-12 District of 40,000 students

11/2007- 3/2010

Systems Administrator
Provided overall support and maintenance of the UNIX (HP -UX), Linux, OS X and Microsoft
hardware platforms in order to ensure that vital data for applications related to student grades,
payroll and other district level needs were available and ensured district accreditation

Supported the routine hardware and software audits across the requisite systems for
compliance with policies, guidelines and standards to ensure SLAs were achieved

Provided recommendations for changes, upgrades and new hardware aligned with optimizing
the budget while reducing overall cost.

Implementation of a secure FTP server and web -based client application in less than 6 months
by establishing a unique relationship with the vendor to have the state required applications in
place two weeks before the state deadline and three weeks before the web -based client
application was due for release.

Creation, support, training and documentation of the Mood le LMS sites for the 55 campuses of
the district.

Streamlined shell scripting (bsh, bash & ksh) for mission critical tasks in the UNIX environment
which reduced laptop deployments for teachers from 3 months to 2 weeks for the entire district

Advanced Concepts Center, LLC (ACC), Roswell, GA (relocation)

8/2006-2/2007
provides solutions for all professionals involved in the life cycle of software projects including
experienced developers and IT management professionals.
Business Development Executive
Planned and executed marketing strategy for $800K quota of learning solutions services in the
Southwest territory with the Director of Sales.

Increased client base with the addition of Veterans Administration in Colorado, UT Medical
Center, and Northrop Grumman.

Increased revenue by $100K.

Senior Technical Trainer, Consultant

Senior subject matter expert for UNIX/Linux, Visual Basic, and SQL.

Created internal technical overview white papers for Sales and Marketing team as a resource
to more effectively market and sell the ACCs learning solutions services.

Interfaced with Fortune 1000 clients to provide real world application of learning solutions
which were delivered and aligned with the clients business needs to leverage a higher ROI on
their learning initiatives.

Selected to assist a key client with disaster recovery in an effort to reduce their down time. A
full day was recovered and my goodwill resulted in generating additional revenue of $200K.

Provided vital working samples during training th at resulted in reducing the time to test and
debug an investment application by a full week. Once in production the application generated
$2.5 million above the projected target.

Developed, designed and deployed custom financial forecasting course ware fo r a key banking
client which utilized MS Excel, MS Access and interfaced with Oracle database tables. During
course delivery discovered and provided a resolution to an error in clients Oracle transactional
application which would have resulted in billion s of dollars being unaccounted for.

Lockheed Martin (ACC), King of Prussia, PA (relocation)

8/2000-8/2002
Aerospace/Defense. Global security company who is principally engaged in the research, design,
development, manufacture, integration and sustainm ent of advanced technology systems, products
and services.
Technical Trainer, Consultant
Subject matter expert for UNIX/Linux

Subject matter expert for Visual Basic.

Consistently exceeded the client expectations at time of VB course deliveries and with follow up to ensure that the transfer of critical knowledge was maintained after a large reduction in
the workforce had occurred with one of our key financial clients. This resulted in none of the
key skills and business knowledge related to their VB applications being lost.

Interfaced with Fortune 1000 clients to provide real world application of learning solutions
which were delivered and aligned with the clients business needs to leverage a higher ROI on
their learning initiatives.

EDUCATION
M.S., Information Computer Systems Management
University of Phoenix
High Honors Distinctions. 3.79 GPA

2003

B.S., Applied Computer Science

Plymouth State College

1991