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Custtomer Proprrietary Netwo

ork Informattion Certification
Accompanyi
A
ing Statemen
nt
Arkadin, Inc.
I (“Arkadin
n”) provides audio,
a
web, vid
deo and unifieed communication servicess. Arkadin
does not offer local, interexchange
i
, or CMRS service. To tthe extent suuch rules appply to the
conferenciing services, Arkadin hass established practices annd procedurees adequate tto ensure
compliancce with Sectio
on 222 of thee Communicattions Act of 1934, as ameended, and thhe Federal
Communiccations Com
mmission’s (“FCC”) rules pertaining to customerr proprietary network
informatio
on (“CPNI”) seet forth in secttions 64.2001 – 64.2011 of tthe Commissioon’s rules.

Customerr Approval an
nd Informed Consent
C
Arkad
din does not use CPNI for an
ny purpose thatt would require
re customer appproval to do soo. Arkadin
does not
n use CPNI for any markeeting purposess and does nott share, disclosse, or otherwise provide
CPNI to any third party.
p
If this po
olicy changes in the future, A
Arkadin will iimplement praactices and
proced
dures to ensuree compliance with
w the Comm
mission’s CPN
NI regulations.
ne
Training and disciplin
din has trained
d its personneel in the apprropriate use off confidential information, including,
Arkad
withou
ut limitation, CPNI. All em
mployees with
h access to CP
PNI are requirred to review Arkadin’s
emplo
oyee handbook
k which includ
des CPNI policcies and proceedures.
Arkad
din has an express
e
discip
plinary proceess in place for violationns of Arkadinn's CPNI
policiies and proced
dures which would
w
encomp
pass any misuuse of CPNI.
Arkad
din's Use of CPNI
C
Arkad
din does not share,
s
disclosee, or otherwisse provide CP
PNI to third parties.
Arkad
din may use CPNI
C
for the following
f
purrposes:
> To protect its property righ
hts; or to pro
otect its subs cribers or othher carriers ffrom
usive, or thee unlawful use
u of, or suubscription too, such serviices,
frraudulent, abu
in
ncluding, with
hout limitation
n, internation
nal toll free seervice fraud;
> To initiate, ren
nder, maintain
n, repair, bill and
a collect foor services; annd,
bound telemarrketing, referrral or adminisstrative servicces to the custtomer
> To provide inb
du
uring a custom
mer initiated call
c and with the customerr's informed cconsent.

Arkad
din does not haave access to any
a relevant co
ompetitive infoormation for auudio conferenccing
servicces through its customers’ CP
PNI; to the exttent Arkadin reeceives such aaccess, Arkadinn shall
not dissclose or perm
mit access to CP
PNI to track cu
ustomers that ccall competingg service proviiders.
Arkad
din discloses and permits access
a
to CPN
NI where requuired by law ((e.g., under a lawfully
issued
d subpoena).
Safeg
guarding Aga
ainst Pretextin
ng
Arkad
din takes reassonable measu
ures to protecct CPNI and bbelieves that tthese measurees
sufficiently prevent unauthorizzed access to CPNI.
C

Additiona
al safeguards
Arkad
din has establlished a supeervisory revieew process deesigned to ennsure compliaance with
the FC
CC's CPNI ru
ules.
Arkad
din designatess one or morre officers, ass an agent or agents of thee company, too sign
and fiile a CPNI Compliance Ceertificate on an
a annual bassis. The Certiificate conforrms to
the requirements seet forth in FC
CC rule 64.200
09(e).
Arkad
din properly authenticates
a
a customer prior
p
to discloosing CPNI bbased on cusstomer
initiatted telephone contact, onlin
ne account acccess, or an inn-person visitt.
Arkad
din notifies cu
ustomers imm
mediately of an
ny account chhanges.
Arkad
din may neg
gotiate alternaative authenttication proccedures for sservices that Arkadin
provid
des to busineess customers that have both
b
a dedic ated accountt representativve and a
contraact that speciffically addressses Arkadin'ss protection oof CPNI.
In thee event of a breach
b
of CPN
NI, Arkadin will notify laaw enforcemeent as soon aas possible,
and no
n later than seven (7) business days, from discoveering the breaach. Customeers will be
notified after the seven (7) day period, unlesss the relevannt investigatorry party direccts Arkadin
to dellay notificatio
on, or Arkadiin and the inv
vestigatory pparty agree too an earlier nootification.
Arkad
din will main
ntain a record
d of all CPNI security breaaches, includding a descripption of the
breach
h and the CPN
NI involved, along with notifications
n
ssent to law ennforcement annd affected
custom
mers.