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CONNIE BRUNO

Phone: (916) 798-9778


Email: kindconnie@att.net

Folsom, CA 95630

Professional Summary
Experienced Talent Management Business Leader, and Technical Customer Support Manager, effective with all aspects
of business management including staffing, recruiting, consulting, human resource management, business development,
administration, and managing all aspects of a prosperous staffing and talent management consulting firm. Excels at crossfunctional communications and multi-level collaborations to determine innovative business solutions to complex problems.
Extensive work with both non-profits and private industry. Over 20 years experience streamlining operations resulting in
significant cost savings, maximizing profitability and employee performance.

Areas of Expertise

Operations Management
Strategic Planning
Consulting, Client Relations
Project Management

Talent Management
Staffing & Customer Service
Negotiations & Contracts
Human Resource laws and policies

Process Improvements
IT and Telecommunications
Call Center Management
Program Management

Key Skills Assessment


STAFFING AND TALENT MANAGEMENT Co-founded and oversaw operations, technical support, business development and
customer relationships of two successful IT integration staffing consulting firms.
OPERATIONS MANAGEMENT Professionally developed individuals and led teams. Utilized project management skills to
successfully improve performance of call centers and quality of technical-support and customer-service operations.
QUALITY AND PROCESS IMPROVEMENT Implemented total-quality-improvement processes and advanced techniques to
enhance effectiveness of operations resulting in improved productivity.
BUSINESS ACUMEN Over 20 years of business management experience effectively leading small to mid size companies.

Professional Experience
CO- FOUNDER, QUORUM TECHNOLOGIES, INC. & MEDX CONNECT, INC., SACRAMENTO, CA

9/11-CURRENT

Lead an IT consulting staffing company, providing not only IT staff but also call center and engineering talent generating three
million dollars in annual revenue. Oversee corporate initiatives and monitors 3 associated organizations; Panterra, Purple
talk/XCube Labs and Lifebot.

MEDX CONNECT & QUORUM TECHNOLOGIES, INC., SACRAMENTO, CA

5/99 9/11

Co-founded IT consulting, call center and engineering companies that generated $3 million in annual revenue. Provided full range
of enterprise solutions for non-for profits, education, hospitals, medical practices and other clients. Services included networking,
IT infrastructure, wireless technologies and virtualization.

VICE PRESIDENT AND CHIEF OPERATING OFFICER/CO-FOUNDER

Oversaw all operations. Led business development activities that generated significant growth and revenue establishing new
contracts. Developed corporate strategic visioning in collaboration with the CEO and Board of Directors. Implemented
business plans to achieve growth and profitability.
Established operational policies, and procedures based on industry best practices. Developed and ensured high
quality standards. Conducted ongoing analysis of work- flow, engineering and program management.
Directed staffing for over 11 employees and outsourcing of services. Recruited, hired, trained and supervised
professional staff and managers. Mentored and coached personnel to ensure high level of performance.
Oversaw and directly handled business-development and operation initiatives. Prepared proposals and contracts.
Established relationships with prospects and vendors.
Managed client relationships. Provided quality customer service. Maintained high levels of customer retention.
Responsible for problem resolution. Resolved disputes. Collaborated with legal team to reduce risk of litigation.

CONNIE BRUNO RESUME PAGE 2, PROFESSIONAL EXPERIENCE CONTINUED


THE MONEY STORE HILLS DIVISION, SACRAMENTO, CA

7/96 5/99

Advanced through positions of progressive responsibility. Received numerous performance awards at leading mortgage firm.

ASSISTANT VICE PRESIDENT , CUSTOMER SERVICE

Significantly increased productivity. Reduced employee turnover by 20% as executive responsible for customer service and
for call-center operations and policies. Led total-quality-management initiatives to support corporate vision and goals.
Introduced a performance management system that recognized contributions, challenged staff to accept responsibility and
empowered them to make decisions.
Directed customer service management team and 50 call-center representatives.
Established and refined productivity and quality standards for Customer Service Department. Utilized analysis of
internal work -flows and monitoring of customer-service units. Implemented process improvements.
Informed Senior Management of status and performance of call-center operations. Provided statistical, graphical and
narrative reporting.
Assured compliance with Federal, state, local laws and regulations. Trained staff. Monitored adherence to
requirements.
Participated in internal and external audits.

INFORMATION TECHNOLOGY PROJECT MANAGER

Consistently delivered quality results on IT projects below projected budget. Earned awards and a promotion, in recognition of
performance as project manager.
Managed full cycle of IT projects to modernize and improve operations. Ensured results were within budget and met
all requirements.
Created and managed project teams. Hired and supervised staff and external service providers.
Developed reports Maintained records and monitored timelines, resource allocation, scope, contract negotiations,
budgets and business requirements.

SENIOR CLIENT ACCOUNT REPRESENTATIVE/TELECOMMUNICATIONS PROJECT MANAGER

Coordinated and supervised teams. Directed telecommunications projects to ensure enterprise-wide solutions and strategies.
Earned promotion due to successful results.
Served as assigned point of contact for internal users and departments on implementations, migrations and upgrades.
Ensured project met all requirements.

ASPECT TELECOMUNICATIONS, SAN JOSE, CA


BUSINESS APPLICATIONS CONSULTANT

11/95 to 7/96

Managed all components of software-related activities for provider of applications and other solutions to support clients
who operate call centers.
Provided customer support and training on business solutions and applications for call-center environments.
Taught software administration, and management of call centers.
Provided comprehensive training and support on how to monitor system and manage resources.
Conducted Application Design Workshops for customers.

Community Involvement and Associations


Sponsor and/ or Volunteer service leadership roles with the following organizations:
Enloe Medical Center, American Red Cross, Sutter Solano, Society for the Blind, Mid -Town Medical
Group, WEAVE, Police Associations, Veterans Associations, Save the Children International, Salvation
Army, Goodwill, Make A Wish Foundation, Mugs with Hugs, Boys and Girls Club, Girl Scouts, Womens
Empowerment, American Cancer Society, Catholic Church, National Association for Professional
Women (NAPW), Women in Technology International (WITI)

PUBLICATIONS
Healthcare Industry Insights for MD News, Important Points When Deploying Practice
Management EMR Solutions, 8/10/07
https://www.linkedin.com/in/conniebruno