Research and terms


the researcher encounters many ethical issues and risks. observation study can be carried out without letting the participants know that they are part of the study. ethical issues are at play because but all the same. What ethical risks are involved in observation? In the use of unobtrusive measures? In observation. the problem of biasness. Thirdly. It gives specific answers to questions .Compare the advantages and disadvantages of the survey to those of observation. suggest problems that could be resolved by using observation-based data By using observational data . the researcher disguises himself or herself while conducting study. the issue or contradiction is eliminated because observational studies draw chronological sequences of information stages. Thus. is eliminated because. In survey. In observation data is collected without basing on any formula thus it involves randomization. the data collected is usually known and can be documented and tangible. such problems as the client recanting his/her evidences are eliminated especially when video observational studies are involved. The legitimacy of the study is at bay. the . 3) Based on present or past work experience. Therefore.Which circumstances could you make a case for using observation?. the researcher cannot carry out its studies of the information drawn from a predetermined data because he/she is undercover. Under The survey deals with the actual collection of data as opposed to observation. Secondly. This is because the researcher only disguises himself /herself while mingling with the crowd freely. which is normally witnessed in survey studies. study is carried out effectively. 2. Unobtrusive measures do not require an individual researcher to spy on a research context. In such a case. Observational study is only useful in the event where the participants are kept off from knowing that they have participated in a study. Therefore.

Extra-linguistic analysis on the other hand deals with observations of temporal interactions. On the other part..uuuhhhh! ooooops! Etc Factual and inferential observation Factual observation is the only information known to the omniscient author or the speaker while inferential observation is carried by the author making suppositional conclusions about an issue. I can sort him his money 1) Build the management-research question hierarchy Ramada  Clarification of the research question  Discovey of the dilemma in management Hospitality industry is experiencing decreasing customer satisfaction  Definition of management question What measures can RFS put in place to ensure adequate customer satisfaction?  Research question definition  What factors contribute to customer satisfaction? . Thus. when he sees a taxi driver. vocal and stylistic patterns of a subject stud while linguistic observation deals with flatters conveyed in form of information. For example. the speaker says to himself. glance views and motor expressions in studies.... Non verbal analysis deals with observations regarding the body movements. Observation forms a good complement of communication as it assist in validating the researched information.overall conclusion is drawn based on the general mood of the study area as opposed to individualistic ideas The relative value of communication and observation Communication methods are valuable means of gathering information from the subjects which are far apart. the taximan is here. the relative value of communication is to assist in getting information which otherwise could be difficult. These include mmmmmmmhhh!...

Ramada’s Management-Research Question Hierarchy Clarifying the Research Question Discover the Management Dilemma Trends show that customer satisfaction is decreasing in the hospitality industry. What is the adequate time period to conduct this research conclusively? Written Assignments: CS1_Ramada Demonstrates Its Personal Best Description: Read the Ramada Demonstrates Its Personal Best case study and answer the three discussion questions. Define the Management Question What can RFS do to ensure its customer service rating does not decline? Define the Research Question(s) What are the factors contribute towards customer satisfaction? How will or what course of action will RFS use to research in identifying changes to be made? . 1 Build the management-research question hierarchy for Ramada.

training. and motivation? RFS believes that employee input is critical to developing new programs towards hiring. training.Refine the Research Question(s) How does the areas of hiring. what is the best way or what environment will allow RFS to get direct. and motivation. face-to-face employee input? What is sufficient amount of time to conduct this research to gain the amount of data needed? . and motivation influence customer satisfaction? Which companies are known for their best programs in hiring. With that said. training.

the information found in the secondary data would not be provided by an individual. secondary data gave ample time to Ramada in the study.1. Nevertheless. What role did secondary data play in the exploration phase of the research? The role of secondary information in the exploration process was to save time and resources used in the research . RFS was able to compare the best hiring companies their training modes and how they motivate their employees.)  A visit to 900 sites to gather information using 24 researchers in a period of 6 months .5. What research process decisions are made? (Remember to include research by outside suppliers. Access to data is cheaper than investigating it.and 6 respectively. Explain the role and process of exploration in Ramada’s research. What steps and phases in the process model can you match to the Ramada research? The well organized steps and phases used ny Ramada can allow the matching of steps no. Therefore. 3.2 Apply the research process model to the Ramada research initiative.

Describe the research design and discuss its strengths and weaknesses The research design involved was quasi-experimental research design. . K Shifflet where he researched on the customers satisfaction in the industry. What sampling methodologies are used? Why was this appropriate for this study? Sampling methodologies that were involved include judgmental sampling methodology. the training process has been improved. This was appropriate because it can easily be implemented in an organization as compared to randomized research design. Use of outsourced suppliers in the study of successful organizations An example of outsourced suppliers include D. efficient and convenient to the research. Nevertheless. How are the research finding reflected in the ultimate management decisions? Hiring process has been improved and employees are screened for predictive index characteristics. What role did property owners/managers play in the research design? They participated in the provisions of the right answers to the survey Why did Ramada choose to conduct the research in a nontraditional. party-like atmosphere? What are some advantages and disadvantages of such an approach? So as to model the research competitive and suitable to both the internal and external environment of the company. This was appropriate since it was cheap.

C. Il: NTC Business Books. (2002). (2004). R. Abrams.. G. Lincolnwood. D. classrooms: New approaches for understanding cultural and linguistic diversity. (2000). Observational studies.. & American Marketing Association. Cambridge: Cambridge university press. Calif: Sage Publications. New York. Tharp. & Hilberg.. Life . R. B. H. Waxman. Participant observation: A methodology for human studies. S. Jorgensen.References Rosenbaum.S. Newbury Park. Observational research in U. P. NY: Springer. (1989). R. The observational research handbook: Understanding how consumers live with your product. L.