TABLE OF CONTENTS

11 FIG:8.4 CUSTOM S.N O ■ ■ 1 TOPICS
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INTRODUCTION ORGANIZATIONAL STUCTURE FIG: 1.12 CHALLENGES AND OPPORTUNITIES THAT A MANAGER FACE IN MANAGING INFORMATION SYSTEM. FIG 1.14 ETHICAL CHALLENGES MUST FACE BY BUSINESS MANAGERS, WHO IMPLEMENT MAJOR APPLICATION OF INFORMATION TECHNOLOGY FIG:1.17 STAKEHOLDERS IN THE BUSINESS ENVIRONEMENT. FIG: 12.21 SUMMARY OF TEN MAJOR HARDWARE EVOLUATION FACTORS. FIG:4.2 SUMMARY OF SELECTED COMPUTER SOFTWARE EVOLUATION FACTORS. FIG: 12.22 SOFTWARE EVOLUATION FACTORS FIG: 5.26

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ENTITY RELATIONSHIP DIAGRAM 8 FIG:6.3 SPECTRUM OF TELECOMMUNICATION 9 FIG : 7.8 ELECTRONIC COMMUNICATION, CONFERENCING, AND COLLABORATION WORK SOFTWARE TOOLS ENHANCE ENTERPRISE COLLABORATION 10 FIG: 7.16 HUMAN RESOURCE INFORMATION SYSTEM. ER RELATIONSHIP MANAGEMENT FIG: 8.5 TYPES OF CUSTOMER RELATIONSHIP MANAGEMENT FIG:8.14 SUPPLY CHAIN MANAGEMENT

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FIG:8.17 SUPPLY CHAIN MANAGEMENT FUNCTION VERSE SUPPLY CHAIN MANAGEMENT OUT COMES FIG: 9.14 WEB STORE REQUIREMENTS MUST BE IMPLEMENTED FIG: 9.4 E-COMMERCE PROCESS FIG: 10.3 A SUMMARY OF THEATTRIBUTES OF INFORMATION. FIG: 10.15 TYPES OF ANALYTICAL MODELING ACTIVITIES AND EXAMPLES

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INTRODUCTION
SUI southern gas company (SSGC) is Pakistan's leading integrated gas company. The company is engaged in the business of transmission and distribution of natural gas besides construction of high pressure transmission and low pressure distribution systems. SSGC-l transmission system extends from sui in Balochistan to Karachi in Sindh comprising over 3,200 km of high pressure pipeline ranging from 12 - 24" in diameter. The distribution activities covering over 1200 towns in the Sindh and Balochistan are organized through its regional offices. An average of about 357,129 million cubic feet gas was sold in 2006-2007 to over 1.9 million industrial, commercial and domestic consumers in these regions through a distribution network of over 29,832 km. The company also owns and operates the only gas meter manufacturing plant in the country, having an annual production capacity of over 550,150 The Company has an authorized capital of Rs. 10 billion of which Rs 6.7 billion is issued and fully paid up. The Government owns the
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majority of the shares which is presently over 70%.

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ORGANIZATIONAL STRUCTURE

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DEPARTMENTAL HIERARCHY

GENERAL MANAGER OF HUMAN RESOURCES

D.G.M PERSONNEL MANAGEMENT

D.G.M INDUSTRIAL RELATION

D.G.M ORTGANIZATIONL DEVELOPM

CHIEF MANAGER

DEPUTY MANAGER

DEPUTY MANAGER

MANAGER

EXECUTIVES

STAFF

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FIG:1.12 PAGE NO : 05 CHALLENGES AND OPPORTUNITIES
IT DEVELOMENT
USE OF THE INTERNET, EXTRANET, AND THE WEB AS THE PRIMARY IT INFRASTRUCTURE. DIFFUSION OF WEB TECHNOLOGY TO INTERNET WORK EMPLOYEES, CUSTOMERS AND SUPPLIERS. GLOBAL NETWORK COMPUTING COLLABORATION AND DECISION SUPPORT SYSTEM.

CURRENT

PROPOSE D

70% 30% 90%

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FIG : 1.14 PAGE NO: 06 ETHICAL CHALLENGES MUST BE FACE BY MANAGERS
POTENTIAL HARMS
INFRINGEMENT ON PRIVACY INACCURATE INFORMATION CONCLUSION

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POTENTIAL RISK
CONSUMER BOYCOTTS WORK STOOPAGES GOVERNMENT INTERVENTION

POSSIBLE RESPONSES
CODES OF ETHICS INCENTIVES CERTIFICATION

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FIG: 1.17 PAGE: 07 STAKEHOLDERS IN THE BUSINESS ENVIRONMENT
APPLICATIONS
1.THE COMMUNITY 2.COMPETITORS 3.SUPPLIERS 4. GOVERNMENT AGENCIES. 5.STOCKHOLDERS 6.CUSTOMERS 7.FINANCIAL INSTITUTIONS 8. LABOUR UNIONS.

CURREN T

PROPOSED

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FIG : 12.21 PAGE NO: 07 HARDWARE EVOLUATION FACTORS
PERFORMANCE
WHAT ARE ITS SPEED, CAPACITY, AND THROUGHPUT?

CURRENT √

PROPOSED

COST
WHAT IS ITS LEAST OR PURCHASE PRICE? WHAT WILL BE ITS COST OF OPERATIONS AND MAINTENANCE?

RELIABILITY
WHAT ARE THE RISKS OF MALFUNCTION AND ITS MAINTENANCE REQUIREMENTS? WHAT ARE ITS ERRORS CONTROL AND DIAGNOSTIC FEATURES?

COMPATABILITY
IS IT COMPATIBLE WITH EXISTING HARDWARE AND SOFTWARE? IS IT COMPATIBLE WITH HARDWARE AND SOFTWARE PROVIDED BY COMPETING SUPPLIERS?

TECHNOLOGY
IN WHAT YEAR OF ITS PRODUCT LIFE CYCLE IS IT? DOES IT USE A NEW UNTESTED TECHNOLOGY OR DOES IT RUN THE RISK OF OBSOLESCENCE?

ERGONOMICS
HAS IT BEEN “HUMAN FACTOR ENGINEERED” WITH THE USER IN MIND? IS IT USER FRIENDLY, DESIGNED TO BE SAFE, COMFORTABLE AND EASY TO BE USED?

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CONNECTIVITY
CAN IT BE EASILY CONNECTED TO WIDE AREA AND LOCAL AREA NETWORKS THAT USE DIFFERENT TYPE OF NETWORK TECHNOLOGIES AND BANDWIDTH ALTERNATIVES?

SCALABILITY
CAN IT HANDLE THE PROCESSING DEMANDS OF THE WIDE RANGE OF END USERS, TRANSACTIONS, QUERIES, AND OTHER INFORMATION PROCESSING REQUIREMENTS?

SOFTWARE
IS SYSTEM AND APPLICATION SOFTWARE AVAILABLE THAT CAN BEST USE THIS HARDWARE?

SUPPORT
ARE THE SERVICES REQUIRED TO SUPPORT AND MAINTAIN IT AVAILABLE?

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FIG: 4.2 08
MAJOR TYPES OF COMPUTER SOFTWARE. APPLCATIONS CURRENT .APPLICATION SOFTWARE 1.GENERAL PURPOSE APPLICATION PROGRAMS.
A.SOFTWARE SUITES. B.WEB BROWSERS C.ELECTRONIC MAIL. D.WORD PROCESSING E.SPREAD SHEETS F.DATABASE MANAGERS G.PRESENTATIONS GRAPHICS. H.PERSONAL INFORMATION MANAGERS I.GROUPWARE

PAGE:

PROPOSED

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2.APPLICATION SPECIFIC PROGRAMS.
1. ADVANCED PLANNING. 2.E-COMMERCE 3. FINANCIALS. 4. MANUFACTURING. 5. PROCUREMENT. 6.PROJECTS. 7.TRAINING. 8. BUSINESS INTELLIGENCE.

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9. ENTERPRISE ASSET MANAGEMENT. 10. HUMAN RESOURCES. 11. MARKETING. 12. PRODUCT DEVELOPMENT. 13. SALES. 14. TREASURY. 15. CONTRACTS. 16. EXCHANGES. 17. INTERACTION CENTER. 18. ORDER FULFILLMENT. 19. PROFESSIONAL SERVICES AUTOMATION. 20.SERVICE.

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SYSTEM SOFTWARE 1.SYSTEM MANAGEMENT PROGRAMS.
A.OPERATING SYSTEMS B.NETWORK MANAGEMENT PROGRAMS. C.DATABASE MANAGEMENT SYSTEMS. D.APPLICATION SERVERS E.SYSTEM UTILITIES F.PERFORMANCE AND SECURITY MONITORS. 2.SYSTEM DEVELOPMENT PROGRAMS. A.PROGRAMING LANGUAGE TRANSLATORS B.PROGRAMING EDITORS AND TOOLS C.COMPUTER-AIDED SOFTWARE ENGINEERING CASE PACKAGES

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FIG 12.22 PAGE NO: 11 SOFTWARE EVOLUATION FACTORS
APPLICATIONS
QUALITY
IS IT BUGGED FREE, OR DOES IT HAVE MANY ERRORS IN ITS PROGRAM CODE?

CURRENT √

OSED

PROP

EFFICIENCY
IS THE SOFTWARE A WELLDEVELOPED SYSTEM OF PROGRAM CODE THAT DOESN’T USE MUCH CPU TIME, MEMORY CAPACITY OR DISK SPACE?

FLEXIBILITY
CAN IT HANDLE OUR BUSINESS PROCESSES EASILY, WITHOUT MAJOR MODIFICATIONS?

SECURITY
DOES IT PROVIDE CONTROL PROCEDURES FOR ERRORS, MALFUNCTIONS, AND IMPROPER USE?

CONNECTIVITY
IS IT WEB ENABLE SO IT CAN EASILY ACCESS THE INTERNET, INTRANET, AND EXTRANET ON ITS OWN OR BY WORKING WITH WEB BROWSERS OR OTHER NETWORK SOFTWARES?

MAINTANANCE

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WILL NEW FEATURES AND BUG FIXES BE EASILY IMPLEMENTED BY OUR OWN SOFTWARE DEVELOPERS?

DOCUMENTATION
IS THE SOFTWARE WELL DOCUMENTED? DOES IT INCLUDE HELP SCREEN AND HELPFUL SOFTWARE AGENTS?

HARDWARE
DOES EXISTING HARDWARE HAVE FEATURES REQUIRED TO BEST USE THIS SOFTWARE?

OTHER FACTORS
WHAT ARE ITS PERFORMANCE COST RELIABILITY, AVAILABILITY, COMPATIBILITY, MODULARITY, TECHNOLOGY, ERGONOMICS, SCALABILITY AND SUPPORT CHARACTERISTICS?

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FIG: 5.26 PAGE NO: 13 FLOW OF INFORMATION THROUGH FUNCTIONS OF HR DEPARTMENT
RECRUITMENT

EMPLOYEE MANAGEMENT

GO TO JOB

ASSIGN JOB

PROBATION PERIOD

COMPENSATION ON PERFORMANCE BASED GO FOR TRAINING TRAINING NEEDS ANALYSIS

PAY ROLL

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FIG 6.3 PAGE NO: 14 SPECTRUM OF TELECOMMUNICATION APPLICATIONS CURRENT
ENTERTAINMENT
BROAD CAST TV HIGH-DEFINITION TV INTERACTIVE TV VIDEO CATALOG SHOPPING VIDEO-ON-DEMAND

PROPOSED

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INFORMATION TRANSACTIONS
TRANSACTION SERVICES INTERNET ACCESS TELECOMMUNICATION VIDEOCONFERENCING VIDEO TELEPHONY WIRELESS ACCESS CELLULAR/PCS SYSTEM

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COMMUNICATIONS
POTS-PLAIN OLD TELEPHONE SERVICES

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FIG 7.8 PAGE NO: 15 ELECTRONIC COMMUNICATION, CONFERENCING AND COLLABORATION
ENTERPRISE COLLABORATION CURRENT SYSTEM ELECTRONIC COMMUNICATION TOOLS
E-MAIL INSTANT MESSAGING VOICE MAIL FAXING WEB PUBLISHING PAGING

PROPOSE D

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ELECTRONIC CONFERENCING TOOL
DATA CONFERENCING VIDEO CONFERENCING DISCUSSION FORUMS CHAT SYSTEMS ELECTRONIC MEETINGS SYSTEM

COLLABORATIVE WORK MANAGEMENT TOOLS
CALENDARING AND SCHEDULING TASK PROJECT MANAGEMENT WORK FLOW SYSTEMS DOCUMENT SHARING KNOWLEDGE MANAGEMENT

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FIG : 7.16 PAGE 16 HUMAN RESOURCES INFORMATION SYSTEM.
STAFFING
HUMAN RESOURCE PLANNING LABOR FORCE TRACKING LABOR COST ANALYSIS AND BUDGETING TURN OVER ANALYSIS RECRUITING WORKFORCE PLANNING/SCHEDULING

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PROPOSE D

TRAINING AND DEVELOPMENT
SUCCESSION PLANNING PERFORMANCE APPRAISAL PLANNING TRAINING EFFECTIVENESS CAREER MATCHING SKILLS ASSESSMENT PERFORMANCE EVALUATIONS

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COMPENSATION ADMINISTRATION
CONTRACT COSTING SALARY FORECASTING COMPENSATION EFFECTIVENESS AND QUALITY ANALYSIS BENEFIT PREFERENCE ANALYSIS PAYROLL CONTROL BENEFIT ADMINISTRATION

FIG: 8.4 PAGE: 17 HUMAN RESOURCE MANAGEMENT PHASES SUPPORTS THE BUSINESS
APPLICATIONS
STAFFING TRAINING AND DEVELOPMENT COMPENSATION AND ADMINISTRATION PAY ROLL COLLABORATIVE SERVICES(PARTNERS,COMPANY,CUSTO MER) CURREN T PROPOSED

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FIG: 8.5 PAGE: 17
IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM. APPLICATION
1.OPERATIONAL CRM 2.ANALYTICAL CRM 3.COLLABORATIVE CRM 4.PORTAL BASED CRM CURRENT PROPOSED

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FIG: 8.14 PAGE 18 SUPPLY CHAIN MANAGEMENT SOFTWARE AND INTERNET TECHNOLOGIES.
APPLICATIONS
STRATEGIC SOURCING AND PROCUREMENT FORECAST AND DEMAND PLANNING CUSTOMER ORDER FULFILMENT/SERVICES DISTRIBUTION NETWORK AND WAREHOUSE OPERATIONS PRODUCTION LOGISTICS TRANSPORTATION AND SHIPMENT MANAGEMENT COLLABORATIVE FULFILLMENT(SUPPLIER,MANUFACTURER,RETAILER,CUS TOMER) CURREN T

PROPOSE D

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FIG: 8.17 PAGE: 19 THE SUPPLY CHAIN MANAGEMENT FUNCTIONS AND POTENTIAL BENEFITS
APPLICATIONS PLANNIG
A.SUPPLY CHAIN DESIGN B.COLLABORATIVE DEMAND AND SUPPLY PLANNING. C.EXECUTION D.MATERIALS MANAGEMENT E.COLLABORATIVE MANUFACTURING F.COLLABORATIVE FULFILLMENT G.SUPPLY CHAIN EVENT MANAGEMENT H.SUPPLY CHAIN PERFORMANCE MANAGEMENT. CURRENT PROPOSED

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FIG: 9.14 PAGE: 20 THESE WEB STORE REQUIREMENTS MUST BE IMPLEMENTED BY A COMPANY OR ITS WEBSITES.
APPLICATIONS 1.BUILD
A.WEBSITE DESIGN TOOLS B.SITE DESIGN TEMPLATES C.CUSTOM DESIGN SERVICES D.WEBSITE HOSTING CURRENT PROPOSE D

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2.SERVE
A.PERSONALISED WEB PAGES B.DYNAMIC MULTIMEDIA CATALOG C.CATALOG SEARCH ENGINE D.INTEGRATED SHOPPING CART

3.MANAGE
A.WEBSITE USAGE STATISTICS B.SALES AND INVENTORY REPORTS C.CUSTOMER ACCOUNT MANAGEMENT D.LINKS TO ACCOUNTING SYSTEM

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4.MARKET
A.WEB PAGE ADVERTISING B.E-MAIL PROMOTIONS C.WEB ADVERTISING

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EXCHANGES WITH AFFILIATE SITE SEARCH ENGINE REGISTRATION

5.TRANSACT
A.FLEXIBLE ORDER PROCESS B.CREDIT CARD PROCESSING C.SHIPPING AND TAX CALCULATIONS D.E-MAIL ORDER NOTIFICATIONS

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6.OPERATE
A.24*7 WEBSITE HOSTING B.ONLINE TECH SUPPORT C.SCALABLE NETWORK CAPACITY D.REDUNDANT SERVERS AND POWER 7.SUPPORT A.WEBSITE ONLINE HELP B.CUSTOMER SERVICE E-MAIL C.DISCUSSION GROUPS AND CHAT ROOMS D.LINKS TO RELATED SITES 8.PROTECT A.USER PASSWORD PROTECTION B.ENCRYPTED ORDER PROCESSING C.ENCRYPTED WEBSITE ADMINISTRATION D.NETWORK FIREWALLS AND SECURITY MONITORS

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FIG: 9.4 PAGE: 22 E-COMMERCE ARCHITECTURE HIGHLIGTS NINE ESSENTIAL CATEGORIES OF E-COMMERCE PROCESSES.
APPLICATIONS 1.ACESS CONTROL AND SECURITY A.ACCESS CONTROL B.AUTHENTICATION C.SECURITY MEASURES 2.PROFILING AND PERSONALIZING. A.PROFILE MANAGEMENT B.PERSONLIZATION. C.BEHAVIOUR TRACKING 3.SEARCH MANAGEMENT A.CONTENT BASED SEARCH B.PARAMETRIC-BASED SEARCH C.ROLE-AND RULE BASED SEARCH 4.CONTENT MANAGEMENT A.DYNAMIC CONTENT B.GENRATION C.DATA REPOSITORY 5.CATALOG MANAGEMENT A.PRICING CALCULATION B.PRODUCT CURREN T PROPOSE D

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CONFIGURATION C.CATALOG GENERATION 6.PAYMENT A.SHOPPING CHART B.PAYMENT METHOD SUPPORT C.PAYMENT VERIFICATION 7.WORKFLOW MANAGEMENT A.BUYING PROCESS AUTOMATION B.DOCUMENT MANAGEMENT C.RULE-AND ROLE BASED CONTENT ROUTING 8.EVENT NOTIFICATION A.EVENT-DRIVEN B.TRANSACTION PROCESSING C.MESSAGE TO E-MAIL D.MESSAGE BOARDS E.NEWSGROUPS 9.COLLABORATION AND TRADING

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FIG: 10.3 PAGE: 23 A SUMMARY OF THE ATTRIBUTES OF INFORMATION QUALITY.
APPLICATIONS TIME DIMENSION TIMELINESS CURRENCY FREQUENCY TIMEPERIOD CONTENT DIMENSION ACCURACY RELEVANCE COMPLETENESS CONCISENESS SCOPE PERFORMANCE FORM DIMENSION CLARITY DETAIL ORDER PRESENTATION MEDIA CURRENT PROPOSE D

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FIG: 10.15 PAGE: 24 ACTIVITIES AND EXAMPLES OF THE MAJOR TYPES OF ANALYTICAL MODELING.
APPLICATIONS 1.WHAT- if ANALYSIS 2.SENSITIVITY ANALYSIS 3.GOAL-SEEKING ANALYSIS 4.OPTIMIZATION ANALYSIS CURREN T PROPOSE D

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