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Article ID #
06-5104-00038

Article Type
Troubleshooting Guide

Article Title
Imat fails to collect database files from the NSU

Publish Date
Jun-9-2006

Description/Symptoms
Imat fails to collect database files from the NSU
Body/Solutions
Symptom:
When using Imat to retrieve the database from the Universal NSU the database files do not appear to have been downloaded. The Imat application simply does not provide information to
identify success or failure to download the database. At the bottom left hand corner of the Imat application, you will see “please select a menu option”. The maintenance logs can be
downloaded, you will get the Imat indication that the maintenance logs have been received.
Solution:
Ensure that the NSU is actually running as isdn node in the link descriptor under the integrated digital access field. If it is not, there are no DBA files, which represent the Imat database.
Maintenance logs are maintained on NSU’s, which is why they can be downloaded.
Test Result

More Information
Article Search Keywords

Product(s)
3300 Integrated Communications Platform (ICP); SX-2000 Light

Product Release(s)
Various

Product Family
Integrated Communications Platform; PBX Telephone Systems

Operational Task
Installing; Maintaining/Upgrading; Programming; Troubleshooting

Knowledge Base Article
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Article ID #
06-9999-00018

Article Type
Troubleshooting Guide

Article Title
Cannot do callback and hold transfer across QSIG to an Avaya PBX

Publish Date
Aug-15-2006

Description/Symptoms

Cannot do callback and hold transfer across QSIG to an Avaya PBX
Body/Solutions

4" 5.3 "PRI 8. All RNs currently on-line contain the correct information as listed below: Body/Solutions Release IMAT DB version What to select in IMAT: 3. the callback prompt will not appear.1 Product Family Integrated Communications Platform Operational Task Troubleshooting Knowledge Base Article Back Feedback Article ID # 05-5173-00022 Article Type Troubleshooting Guide Article Title NSU Database version error when upgrading 3300 ICP Publish Date Oct-30-2006 Description/Symptoms If you are upgrading 3300 ICP software and you receive a Database Version error on the NSU.3" 5.Sig trunk. The original RN may have listed incorrect IMAT versions.5" . however the hold/transfer button stops working. the callback prompt appears.1 (NSU) NSU 1.4 "NSU 1.5 "NSU 1. Enable Suppress Simulated CCM after ISDN Progress in the Set's COS Test Result More Information Article Search Keywords Product(s) 3300 Integrated Communications Platform (ICP) Product Release(s) 6.Sig trunk in IMAT has an option of sending "fake answer supervision" to call control as desired.Background: This problem is caused by the interaction of faked answer supervision between call control and the Q.1 ~ 5. Q. If the IMAT fake answer supervision flag is turned on.0 or NSU 1.0 ~ 3.2 or NSU 1.2 (NSU) NSU 1.3 (NSU or PRI Card) PRI 8.0 (NSU or PRI Card) PRI 8.1" 4.0 (NSU or PRI Card) PRI 8. check that you have the most recent copy of the Release Notes for your software. If the IMAT fake answer supervision flag is off. Solution: Set IMAT fake answer supervision flag to off.2 "PRI 8.1 or NSU 1.1 or NSU 1.2" 4. and the user makes an outgoing QSIG call to the Avaya.1 "PRI 8.2 or NSU 1.0 or NSU 1.

3" 6.1 (PRI Card) PRI 8.2 or NSU 1. 5.0 ~ 7.3 "PRI 8.5. depending on the system software version.2 or 1. However.5 "NSU 1.0 ~ 6.2 or NSU 1.6" 7. including instructions on how to download and install the required software.2 or NSU 1.3 "PRI 8.1 NSU 1.1 (PRI Card) PRI 8.1 Product Family Integrated Communications Platform Operational Task Troubleshooting Knowledge Base Article Back Feedback Article ID # 05-3829-00001 Article Type Technical Bulletin Article Title Installing system software required for latest Network Service Units Publish Date Oct-27-2005 Body/Solutions The latest Network Service Units (NSUs) require new software to function.1.1. 6. NSU Variant Part Numbers of Latest NSUs 3300 Universal NSU T1/E1 (NA) 50004990 3300 Universal NSU T1/E1 (EURO) 50004991 3300 R2 NSU 50004992 More Information . 7.2 (PRI Card) PRI 8.3 "PRI 8.3" 7. you may need to manually install the NSU software in the system.1 NSU 1.2 or 1.6 "NSU 1.6 "NSU 1.0 NSU 1.0. 6. See the attached document for details.2 or 1. the NSUs automatically download the required software from the system when they boot. 7.5 "NSU 1.0 NSU 1.0.6" 7.3" Test Result More Information Article Search Keywords Product(s) 3300 Integrated Communications Platform (ICP) Product Release(s) 5.5" 6.2. Typically.1 ~ 5.5" 6.

5. In the event that reconnection through IMAT is not possible refer to document 05-5134-0017. recycled NSU Product(s) 3300 Integrated Communications Platform (ICP). This can be identified by a serial connection to the maint port of the NSU or the J5\J6 connector on the back of the EL cabinet.Article Search Keywords Network Service Units.04. software download. Waiting for download of release 08. NSU. refer to the Release Notes for the NSU load.cpp @ 159] | 1234 | WARN GW | 70/01/01 00:00:00 | Unexpected DB version found. From IMAT create a 1. [see below] These logs indicate that the NSU is waiting for a 1. | INFO GW | 70/01/01 00:00:00 | Dt: NSU_PRI 23-JUN-2005 [VER-1.5 version of DB. Performing a reboot of the PRI card or NSU will output to the serial connection at 38400.5 DB version and save to the system and reboot.2. Body/Solutions NSU and PRI cards may fail to load because the database version does not match the current software load on the card.00 DB [ngdbase. this will resolve the problem.12] [ngstart. PBX Telephone Systems Operational Task Installing Knowledge Base Article Back Feedback Article ID # 05-5134-00023 Article Type Troubleshooting Guide Article Title NSU fails to load. Article Search Keywords . NSU FTP upgrade and recovery. Publish Date May-25-2006 Description/Symptoms NSU\PRI card fail to load after upgrade or database restore. The last 4 lines will indicate it there is an improper DB on the system. SX-2000 Light Product Release(s) Various Product Family Integrated Communications Platform.cpp @ 4296] | 1 234 SS: SS_StartupTask Complete! Test Result More Information For more information.

nsu Product(s) 3300 Integrated Communications Platform (ICP) Product Release(s) 4.6. and Documentation Requirements Installation & Upgrade Instructions Fixes for customer-reported problems . Hardware. ISDN . Maintaining/Upgrading.1 UR3 (7.10_1) .0 Product Family Integrated Communications Platform Operational Task Troubleshooting Knowledge Base Article Back Feedback Article ID # 07-5191-00093 Article Type Release Notes Article Title 3300 ICP Release 7. Application.1.1 UR3 software release. More Information Article Search Keywords 58004932.RN Publish Date Sep-17-2007 Body/Solutions This Release Note describes the Mitel 3300 ICP Release 7.SX-200.Product(s) 3300 Integrated Communications Platform (ICP). PBX Telephone Systems Operational Task Installing.flash. SX-2000 Light Product Release(s) Various Product Family Integrated Communications Platform. Troubleshooting Knowledge Base Article Back Feedback Article ID # 04-1000-00026 Article Type Technical Bulletin Article Title NSU stuck during upgrade and will be required to Flash NSU Publish Date Jun-20-2006 Body/Solutions This technical bulletin is to identify the potential issue of upgrading NSU after 3300 ICP software upgrade or new software installation and how to resolve the NSU by re-flashing the NSU. including: Software Enhancements IP Appliances. SX-200 Integrated Communications Platform (ICP).

ESM will pop up a dialog windows to suggest that we have to reboot and/or restore database before the new IP license can be usable.0.4 SYMPTOMS After upgrading the 3300 from 5.Enabling IP license from 0 to NN may require reboot REPORTED IN SW LOAD – 5.7 the 3300 is resetting approximately every 20 minutes.1. MN00102484 .2 SW to 6.3300 Resets every 20 minutes REPORTED IN SW LOAD – 6. MN00120238 .0.0. The dialog window is misleading and contract edocs. including: Software Enhancements IP Appliances. Hardware.RN Publish Date Oct-10-2006 Body/Solutions This Release Note describes the Mitel 3300 ICP Release 7.6. and can make calls. This can be very processor intensive. However the calling Name is not displayed.1.4 SYMPTOMS If Remote busy lamp programming is incorrect (resilient or non-resilient environment) a log will be created every time the key is used.13 SYMPTOMS LSEC settings are not saved over a upgrade is unacceptable to dealers.5. All other IP sets on this site see the ANI and CLID with no issues. In addition. and Documentation Requirements Installation & Upgrade Instructions Fixes for customer-reported problems Software Fixes MN00086146 .Passwords sent in clear text in XML when viewing user profile information .2. MN00138705 .1 .2.8 SYMPTOMS When enabling IP licenses from 0 to any number (say 10). Application. MN00140582 .5.4 SYMPTOMS We are seeing the CLID being displayed on the ONS sets on inbound call running NI2 5ESS protocol (PRI). This dialog window contradicts what edocs describes: edocs clearly states that user can use the newly enabled IP licenses without a reboot.5. Maintaining/Upgrading Knowledge Base Article Back Feedback Article ID # 06-5125-00016 Article Type Release Notes Article Title 3300 ICP Release 7.Software Fixes Refer to release note More Information Article Search Keywords Product(s) 3300 Integrated Communications Platform (ICP) Product Release(s) 7. before the system is rebooted.ANI not present on ONS sets with NI2 5ESS protocol REPORTED IN SW LOAD – 6.LSEC settings are not saved over a upgrade is unacceptable to dealers REPORTED IN SW LOAD – 3. the end user has no problems programming IP phones.1 software release.Creating Remote Busy Lamp logs is very processor intensive REPORTED IN SW LOAD – 5. MN00128382 .5.1 Product Family Integrated Communications Platform Operational Task Installing.

9.6.0.0.0 and its UR loads does not tolerate Nupoint 8. MN00147284 .0.0 UR2 SYMPTOMS 5340 IP sets display the CLID both in the display and on the sets Prime Line.Security alarm on the 3300 REPORTED IN SW LOAD – 7. MN00141150 . We tried different protocols but nothing worked.1 UR2 SYMPTOMS The E2T AJB in R6. This results in a choppy voice.0. MN00144601 .9. while Mitel is expected to process via CTUpdate.9.5 and the D channel would not come up. MN00147161 . MN00142432 .9.5 SYMPTOMS System reboot twice in 24 hours after upgrade to 7. MN00143300 .8.1. MN00144218 . after 3 times the user is blocked. If a user fails to enter the correct password in ESM.Hotdesk user has 48 programmable keys in Multiline Set Key Assignment REPORTED IN SW LOAD – 7.Sig Option to display CLID via CTComplete as Redirect REPORTED IN SW LOAD – 6.4 SYMPTOMS It is possible to view the current password of a given user by viewing the xml code received when viewing a user account.System reboot-out of driveway bus memory REPORTED IN SW LOAD – 7.8 SYMPTOMS Calling line ID fails after a period of time on certain FSK's. We found that with this programming the D channel invert did not work.1.1 UR2 SYMPTOMS Where when a dsp failed during the boot process.0.21. Tenovis process incoming trunk CLID via CTComplete and CLID is embedded in Redirect Message field.System restarted due to ONSServer Task Suspended REPORTED IN SW LOAD – 6. MN00145718 .0. it wouldn't generate an alarm and it would block all further dsp access.6.0.5 SYMPTOMS The site was running 7. A security alarm should be raised but it is not.0.8.7 SYMPTOMS Changing the primary DNS IP address from a local address to a remote IP address causes the 3300 to reset.5 SYMPTOMS Tech handbook says on page 118: Release the mirror button when the fault LED flashes green twice per second.5.No ACK sent in Hold/Transfer/Conf with Cirpack REPORTED IN SW LOAD – 7. During the call transfer.T1 module running 4ESS AMI SF D channel invert does not work REPORTED IN SW LOAD – 7. MN00144006 – Re-enable AJB resync REPORTED IN SW LOAD – 6.7 SYMPTOMS System rebooted during business hours due to ONSServer Task being suspended.REPORTED IN SW LOAD – 6. The link was previously running on a Meridian PBX and when we put the link back on the Meridian the link came back up fine.0.5 SYMPTOMS The security alarm functionality is very vague in the documentation.5.Q.4 .MXe Drive mirror procedure error REPORTED IN SW LOAD – 7. The Activity LED will go solid green occasionally flash amber. MN00141363 . But KBA Article 06-2806-00012 says: Release the mirror button when HD2 access LED flashes green twice a second.9.DSP Boot Failure should generate Alarm REPORTED IN SW LOAD – 6.9.10 SYMPTOMS When Mitel QSig is used an transit switch to transfer call back to Tenovis.Paging pinout incorrect for 3300 CX AMB REPORTED IN SW LOAD – 7.5 incorrect RTP timestamp. The current password is presented in clear text in the code but presented as a hash value visually. This is interoperability issue.FSK's fail to pass calling line ID intermittently REPORTED IN SW LOAD – 5.0.Changing the Primary DNS IP address in the system IP configuration form causes system reset REPORTED IN SW LOAD – 6. MN00142157 .5. it appeared that the Central office was set differently.5 SYMPTOMS Hardware Technical Reference Manual has incorrect paging port information for the AMB on the CX controller. MN00143531 . Tenovis is unable to display CLID.5.7 SYMPTOMS When an LS Trunk is using Call Forwarding provided by the Telco and Class Trunk is enabled in the circuit descriptor the Answer point for that LS Trunk rings continuously. This has occurred after anywhere from 2 hours to 2 days and usually has only affected 1 FSK out of 6 up to as many as 5 FSK’s out of a possible 6. MN00146988 .LS Trunk Answer point rings continuously when using Telco supplied Call Forwarding and Class Trunk is used REPORTED IN SW LOAD – 6.4 SYMPTOMS The 3300 ICP is not sending an ACK to a 200OK with SDP in a call Hold/Transfer/Conf scenario with a Cirpack UTP SIP Server. 5340 IP sets display CLID on Prime line MN00147199 REPORTED IN SW LOAD – 7.0. I looped the link back to the 2nd link on the T1 module and the D channel came up. MN00145901 .2.0.21.

4.21. This DIS with PI8 is not passed to the Originator.4 and now when inbound calls come into the controller on analog trunks.SYMPTOMS Hotdesk user has 48 programmable keys in Multiline Set Key Assignment MN00147434 . This appears to be on Loop start trunk on an ASU and embedded analog board.2. If a star (*) is used within the network ID number. an IP set or an ONS port. and Route List is configured. MN00148376 .0.No-way audio on analog trunks on inbound calls REPORTED IN SW LOAD – 7.21.4 and now when inbound calls come into the controller on analog trunks.9.Privacy Release fails with Suite Services sets REPORTED IN SW LOAD – 7. The problem exists whether the answer point is embedded voicemail. PRI link is using Telecom Italia protocol variant.8 SYMPTOMS Call is made via PRI trunk to 3300 and then via PRI to the PSTN.DISCONNECT With PI8. LS trunks. Privacy release is enabled in the COS for all sets.1.0.10 SYMPTOMS Using 3300 as a VoiceMail server for a 2K. there is no way audio for approximately 10 seconds.Using *'s in the route opt id will not permit route optimization to complete REPORTED IN SW LOAD – 6. This does not affect LS trunks on a peripheral controller.0.0. MN00148919 .21.9. MN00149215 .Voicemail Integration fails if Diversion is turned off REPORTED IN SW LOAD – 6.4 SYMPTOMS When ONS class Set is connected to non-ONS class card and the FSK is used to pass CLID.1. This appears to be on Loop start trunk on an ASU and embedded analog board. We don't get the incoming portion of the call so we can't credit the queue with this call: 06/20 10:38 0000:00:41 X9999 4003 6037501 A X9999 002 74003 A0070343 E MN00148925 .8. an IP set or an ONS port.5 SYMPTOMS After answering a phone that was called through a suite service pilot.9.Locate number on SC1000 identifies number as a SS7 not SC1000 REPORTED IN SW LOAD – 34. MN00149116 .4 SYMPTOMS After upgrade to release 7. MN00149105 . not a SC1000. However. The destination is busy and DIS with PI8 is returned. the route opt will never complete. Each port is in a different trunk group. MN00148779 . not being passed across PRI trunk(s) REPORTED IN SW LOAD – 5. configured for T-Bus. MSDN is used between the 2 controllers.0.21. MN00149129 .0. this command will cause the embedded 3300 voicemail to go out of service and stay out of service until you reboot the 3300 ICP. MN00148945 . but FSK will get suspended.5 SYMPTOMS Scenario is that there are two BRI ports.2.21. and following the instructions of the Release Notes. This works fine if you call the DN and answer the call from any of the appearances and then press the key appearance.FSK on Per suspended if FSK is used on non-ONS class card REPORTED IN SW LOAD – 6.4 SYMPTOMS Site upgraded to 7. .1. This does not affect LS trunks on a peripheral controller.21. MN00148009 – No-way audio on analog trunks on inbound calls REPORTED IN SW LOAD – 7.6.BRI fails to follow route list when Trunks out of service REPORTED IN SW LOAD – 7.0. there is no way audio for approximately 10 seconds.0. Technicians will usually use the “Load Controllers” command as a final step in case new software versions for DNIC and/or Peripheral Switch Controller cards have been included with the new software. regardless of the number of attempts. MN00148867 . CLID will pass through.4 SYMPTOMS Site upgraded to 7. If the trunks connected to the first port are out of service. which is the SC1000.5 SYMPTOMS With a T1 module running 4ESS AMI SF the D channel does not come up. This does not happen and the call times out.0.0.4 SYMPTOMS Site is implementing route optimization using network IDs.8.15 SYMPTOMS When issuing the loc num command on a DN. The problem exists whether the answer point is embedded voicemail.Queue Gateway doesn't generate an answer ACD REPORTED IN SW LOAD – 7. the Agent gateway went down during the call so the agent homed over at the end of the ACD call.Load Controllers cause the embedded voicemail to go permanently out of service REPORTED IN SW LOAD – 7.8. LS trunks. you are not able to pick up a key appearance of the call. we get a record for both the incoming and outgoing portions of the call: 06/20 10:38 0000:00:23 X9999 4003 6037501 A X9999 002 74003 A0070341 E 06/20 10:38 0000:00:23 X9999 0005 P800 750 750 X9999 002 74003 A0070341 D During this call. the calls should follow the second choice route.T1 module running 4ESS AMI SF D channel invert does not work REPORTED IN SW LOAD – 7. the system tells you that the number refers to a Superset 7.2.5 SYMPTOMS In a standard Answer ACD.5.

More Information Article Search Keywords Product(s) 3300 Integrated Communications Platform (ICP) Product Release(s) 7.21 SYMPTOMS We do not track "best reason" over reentrant hunting.1.7 SYMPTOMS Tech handbook shows Relay1/2 as useable (table 48).0.DHCP option 224 is incorrect in 3300 help files REPORTED IN SW LOAD – 7. MN00151281 .9.4 SYMPTOMS We are seeing the CLID being displayed on the ONS sets on inbound call running NI2 5ESS protocol (PRI).0.db and is part of the /systemdb. So the reason returned from GRPMGR to TCP and TCP to OCP as the neg_ack reason in cpszeorig.1 Product Family Integrated Communications Platform Operational Task Installing.Exception on cptalkdsp REPORTED IN SW LOAD – 6.15 SYMPTOMS There are no CallDeliveredEvent events when a call is requeued to an ACD Path then sent to a new agent when monitoring trunks. After ftp’ing the ipera3k.Failed to get secondary calldeliveredevent on a call requeue REPORTED IN SW LOAD – 34. MN00152181 .5.20.ANI not present on ONS sets with NI2 5ESS protocol REPORTED IN SW LOAD – 6.MiTAI .5.distpayl.4 SYMPTOMS The traps are as follows: OS (Guardian) info: Process cpprog with PID ($0008. Maintaining/Upgrading .T1/E1 module does not handle DASS MIM messages well REPORTED IN SW LOAD – 6. this is incorrect it should be OpenMobility (no space).Doc differences in CX Relay output connection REPORTED IN SW LOAD – 7.dba file from /db/archives we have determined the file is extremely large for a system with no embedded vmail installed.0.10 SYMPTOMS Protocol analyzer shows the CO sending MIM messages (which the 3300 does not support) and the 3300 responding with a CRM 1A on channel 1.1.tar MN00150161 . MN00151816 .21.Net Hunt Groups Do Not Track "Unavailable Member Best Reason" Through Reentrant Hunting REPORTED IN SW LOAD – 7.2.21. Exception is $2D: compiler run-time check. Traceback: Program: cptalkdsp Offset: 2:00001BB6 PC: 002CBE22 Program: cptlk Offset: 2:0000226E PC: 002C692A Program: cptlk Offset: 0:00001D5E PC: 0003632A Program: cpprog Offset: 0:00000C24 PC: 0003B66C Program: cpprog Offset: 2:00001A8C PC: 002DB5CA MN00152073 .pas is based solely on the last reentrant "hunt_free_member".VM integration fails when Diversion is turned off on both switches when a phone on the SX-2000 is CFWD No Answer to VM on the 3300. However the calling Name is not displayed.0.db file is 160 Meg + and backups taking hours REPORTED IN SW LOAD – 7.0. All other IP sets on this site we see the ANI and CLID no issues.5 SYMPTOMS Backups taking a couple of hours and then it appeared to fail to do a file transfer to the techs pc.1.8. The file in question is distpayl.$043C) trapped.5 SYMPTOMS The DHCP option in the 3300 help files states that option 224 should be Open Mobilty. HTRM shows Relay 1/2 as not used (table 15).UpgradeBootrom maintenance command not in maintenance command list REPORTED IN SW LOAD – 7.4 SYMPTOMS Tech is unable to find UpgradeBootrom maintenance command in maintenance command list. MN00151998 . MN00149374 .2.8. MN00149383 . MN00149702 .