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Table of Contents



1. Introduction & Two-factor theory of Herzberg (MOTIVATION ) -----------------------3
1.1 Maslow’s hierarchy of needs theory (MOTIVATION) ---------------------------------4
1.2 Motivation Theory X and Theory Y--------------------------------------------------------5
1.3 Assumptions of theory X. -------------------------------- -----------------------------------6
1.4 Advantages of Motivation -------------------------------------------------------------------7
2. ‘Open Space’ meeting ---------------------------------------------------------------------------7, 8

Recommendations---------------- ---------------------------------------------------------------------8
References and bibliography --------------------------------------------------------------------------8


2009 2 . as she gave no restrictions on number of pages for the report writing. We hope our work is well contributed and meet your requirements. to whom our work is dedicated for giving us the opportunity to prepare a final report of the case study “THE MOTIVATIONAL MONK. Group Members. Thank you.2 Acknowledgments This is a final report for the module INTRODUCTION TO MANAGEMENT1101. LECTURER.Mrs. Our thanks to Mrs.” and we are also grateful to her for the nature of work requirement. 23rd Oct. Jaenette Ong. JAENETTE ONG and to be submitted by 23rd October 2009.

it is found that the motivational monk Kenny Moore is concerned with the employee behaviors. Advancement and Growth. Working conditions. Base wage or salary.3 “The Motivational Monk” Ans. this theory focuses on the motivator factors like Organizational policies. motivation. which means to move. Responsibility. which portrays different factors as primary causes of job satisfaction and job dissatisfaction. This theory is also known as the motivator-hygiene theory. Relationships with peers. Work itself. Security. 3 . He simply asked workers to report the times they felt exceptionally good about their jobs and the times they felt exceptionally bad about them. he tries to understand their needs and problems and puts forward an ‘open space’ meeting to overcome the problems aroused due to the merging of Brooklyn Gas to Keyspan. To improve job satisfaction. Adding these satisfiers or motivators to people’s jobs is Herzberg’s link to performance. As a result the case study showed that these motivational theories applied by the monk are one of the top factors for better performance. All these policies and theories Moore applied towards the employees also surrounds two-factor theory of Herzberg where the monk is focused about the employee satisfaction and dissatisfaction while merging. The term motivation theory is concerned with the processes that describe why and how human behaviour is activated and directed. Motivation is defined as an internal drive that activates behaviour and gives it direction. Two-factor theory of Herzberg: Herzberg took a different approach to examining motivation. Quality of supervision. Relationships with subordinates. These factors are related to job content. Relating to the given case. what people actually do in their work. 1) The word “motivation” is coined from the Latin word "movere". Recognition. Achievement.

there are five distinct levels of individual needs: from self-actualization and esteem. to social. “MOTIVATION IS CLEARLY TIED TO PERFORMANCE” Why people should be motivated? Motivation is one of the most traditional topics in a company’s management and it has become more important in contemporary companies as a result for increased productivity.4 Maslow’s hierarchy of needs theory: Abraham Maslow’s hierarchy of needs theory. the monk emphasizes on the physiological needs of the employees who were facing problems and gone through a change due to the merger. Maslow assumes that some needs are more important than others and must be satisfied before the other needs can serve as motivators. safety needs must be satisfied before social needs are activated. In the given case study. 4 . and physiological at the bottom. safety. For example. at the top. physiological needs must be satisfied before safety needs are activated. to be globally competitive and the rapid changes that companies are undergoing.

Some of the key features of theory Y abstracted from empirical study are: • Physical and mental effort at work is as natural as rest or play. • People do exercise self-control and self-direction and if they are committed to those goals. After viewing the way in which the Kenny Moore-the HRM professional and ombudsman of Keyspan manages and deals with employees and customer. Under the assumptions of theory X: 5 . • That the way the things are organized. • Average human beings are willing to take responsibility and exercise imagination.5 Motivation Theory X and Theory Y: These theory states that people inside a company can be managed in two ways. . which falls under the category X and the other is basically positive. the average human being’s brainpower is only partly used. it can be concluded that his view of the nature of human beings is based under the assumptions of theory Y. The first is basically negative. ingenuity and creativity in solving the problems of the organization. which falls under the category Y.

such ideas as the “power to enforce obedience” and the “right to command. will attempt to avoid it. An organization that is run on Theory X lines tends to be authoritarian in nature. Advantages of Motivation  achieve goals  gain a positive perspective  create the power to change  build self-esteem and capability 6 . where the aims of the organization and the individuals in it are combined. they have to be forced. • Employees avoid responsibilities and do not work fill formal directions are issued. individuals can achieve their own goals best by directing their efforts towards the success of the organization. On analysis of the assumptions it can be detected that theory X assumes that lowerorder needs dominate individuals and theory Y assumes that higher-order needs dominate individuals.” In contrast Theory Y organizations can be described as “participative”. • Most workers place a greater importance on security over all other factors and display little ambition. coerced or threatened with punishment to achieve goals. • Because employees dislike work.6 • Employees inherently do not like work and whenever possible.

7  manage their own development and help others with theirs ‘Open Space’ meeting Ans.” and this saying did prove right after this event. Though in the beginning the event did not seem to work out as Moore expected. In the case given. concluding the event with 50 topics break-out session! This break-out indeed proves the synergy between the coordinated bodies in the organization and their freedom in business. but collectively we are smart. Kenny suggested to the chief of Keyspan (CIO) to try and arrange an ‘open space’ meeting for the two company’s I. Today’s organizations in this fast world should arrange a meeting like ‘open space’ to develop more. Moore stated that “singularly we are stupid. Embracing issues of social inclusion. The ‘invitation’ was actually sealed from this meeting and everyone seemed contended.T departments to get together. offers a insight into people’s problems in an organization and looks at the ways in spaces and places meets people’s needs and desires in the twenty-first century. Moore believed that this meeting is related to self-organizing. planners. managers. where every attendant in the meeting are given the opportunity to leap forward in the microphone and speak about their problems in the organization. 7 . but after a while one of the person from the meeting came forward and spaced himself in the event about his problems and complications with a topic. 2) ‘Open Space’ meeting. etc. Soon after this. Moore’s idea of this meeting was very helpful and bought a good output for the two companies to get along together. it explores innovative ways to develop an understanding of how to solve existing problems of people in an organization. Yes! The human souls were longing to respond these invitations. Open space meeting is of value to policy makers. staff. more people came forward to speak boldly. recreation and environmental quality.

com/2003/12/ http://www.8 Recommendations: The whole report concludes stating that empirical study by authors and theories are playing a vital role in the business world today.goal-setting-guide.html http://egoist. these Robbins http://www. References and bibliography Organizational Behavior. In Stephen P.html 8 . like Theory Y is very essential to carry out in order to achieve better and the theories only mentioned in this report are applicable for the case study.blogspot. The whole report is based on Motivation.html http://www.blogtoplist.