Air France v Carrascoso

Facts:
Air France issued to Carrascoso, a civil engineer, a 1st class round trip ticket
from Manila - Rome. During the stopover at Bangkok, the Manager of Air
France forced plaintiff to vacate the 1st class seat because there was a "white
man" who had better right to the seat.
As a result, he filed a suit against Air France where the CFI Manila granted
him moral and exemplary damages.
Issue:
Whether or not Carrascoso was entitled to the 1st class seat and
consequently, whether or not he was entitled to the damages awarded.
Held:
Yes to both.
To achieve stability in the relation between passenger and air carrier,
adherence to the ticket issued is desirable. Quoting the court, "We cannot
understand how a reputable firm like Air France could have the indiscretion to
give out tickets it never meant to honor at all. It received the corresponding
amount in payment of the tickets and yet it allowed the passenger to be at
the mercy of its employees. It is more in keeping with the ordinary course of
business that the company should know whether or not the tickets it issues
are to be honored or not."
Evidence of bad faith was presented without objection on the part of the
Carrascoso. In the case, it could have been easy for Air France to present its
manager to testify at the trial or secure his deposition but defendant did
neither. There is also no evidence as to whether or not a prior reservation was
made by the white man.
The manager not only prevented Carrascoso from enjoying his right to a 1st
class seat, worse he imposed his arbitrary will. He forcibly ejected him from
his seat, made him suffer the humiliation of having to go to tourist class just
to give way to another passenger whose right was not established. Certainly,
this is bad faith.
Passengers do not contract merely for transportation. They have a right to be
treated by the carrier's employees with kindness, respect, courtesy and due
consideration. They are entitled to be protected against personal is conduct,
injurious language, indignities and abuse from such employees. Any
discourteous conduct on the part of employees towards a passenger gives
the latter an action for damages against the carrier.

Exemplary damages were also awarded. The manner of ejectment fits into
the condition for exemplary damages that defendant acted in a wanton,
fraudulent, reckless, oppressive or malevolent manner.
*Bad Faith - state of mind affirmatively operating with furtive design or with
some motive of self-interest or ill will or for ulterior purpose