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inspiring success

Common ICT Job Profiles &


Indicators of Skills Mobility
ICT Skills White Paper
30 December 2013

About ACS
ACS exists to advance professional excellence in information and communications technology (ICT). Over 22,000
ACS members work in business, education, government and the community. The ACS is passionate about the
ICT profession being recognised as a driver of productivity and innovation, and business able to deliver real,
tangible outcomes.
This publication contains information from the Skills Framework for the Information Age with the permission of
SFIA Foundation.
ACS has been a leader in the adoption of SFIA in Australia, first becoming a licenced SFIA partner in October
2009, and subsequently an accredited training provider. All ACS Continuing Professional Development (CPD) is
aligned to SFIA to support members in developing and managing their own skills profiles.
ACS has a number of accredited SFIA consultants on staff who can help organisations analyse workforce
capabilities and identify gaps in their skill base.
Limitations of Liability
This white paper has been compiled using data which to the best of the Australian Computer Societys
knowledge was accurate at the time of publication. The Australian Computer Society gives no warranty as
to the accuracy of the information contained within the document. Information is intended as a guide only.
The Australian Computer Society will not be liable to any person or organisation as a result of any actual or
perceived inaccuracy contained in the document, nor in the subsequent use or application of information
contained with the report.
Australian Computer Society Inc.
ARBN 160 325 931
National Secretariat
Level 11, 50 Carrington Street, Sydney NSW 2000
PO Box Q534, Queen Victoria Building, Sydney
NSW 1230
T +61 2 9299 3666 | F +61 2 9299 3997
info@acs.org.au
www.acs.org.au
2013 Australian Computer Society
Data in this publication, and this publication itself, are copyright. Other than for the purposes of and subject to
the conditions prescribed under the Copyright Act, no part of it may be in any form or by any means (electronic,
mechanical, micro-copying, photocopying, recording or otherwise) be reproduced, stored in a retrieval system
or transmitted without prior written permission.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Key Findings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

SFIA 7: Common ICT Job Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7


Chief Information Officer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

General Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Academic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
SFIA 6/7: Common ICT Job Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Business Development Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

SFIA 6: Common ICT Job Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11


ICT Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Account Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

SFIA 5/6: Common ICT Job Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13


Project Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

SFIA 5: Common ICT Job Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14


Business Analyst . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Computer Network Systems Engineer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

ICT Architect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

ICT Consultant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

ICT Security Specialist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Software & Apps Programmer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Software Engineer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Systems Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Systems Analyst . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

SFIA 4: Common ICT Job Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23


Analyst Programmer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Database Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

ICT Support Engineer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

ICT Systems Test Engineer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Network Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

SFIA 3/4: Common ICT Job Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28


Web Developer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

SFIA 3: Common ICT Job Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29


Developer Programmer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

ICT Support Technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

ICT Customer Support Officer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Workforce Planning Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

Introduction
The Australian Computer Society has been conducting annual employment surveys since 1993. For the first
time, the 2013 survey contained a dedicated skills section.
Respondents were asked to nominate the top four skills they use in their current role using skills defined in the
Skills Framework for the Information Age (SFIA). There were over 5,000 respondents to the 2013 survey.
The results of the survey provide a clear understanding of skills mobility both horizontally across ICT job roles of
similar skill levels, and vertically.
This white paper identifies the skills profiles for twenty five common ICT job roles. These job roles represent
the collective returns of 3,629 survey participants.
For an individual, the skills profiles provide an invaluable resource in support of career planning. The data
provides an insight into market demand for specific skills, and identifies skill sets that afford greatest mobility in
the ICT employment market.
For an organisation, the skills profiles provide invaluable benchmarking data to compare the skills profile of
your workforce with that of the broader ICT sector. Such analysis supports human capital strategic planning by
informing areas to target in both recruitment plans and workforce development plans.
About SFIA
The Skills Framework for the Information Age (SFIA) is an open source, two dimensional skills matrix developed
in 1998 by the SFIA Foundation. The framework is now in its fifth iteration (version 5), and is in use in over 100
countries, thereby providing the most commonly used ICT skills definition framework in the world.
In an environment of rapid technological change, the critical challenge for business is one of attracting,
retaining and mobilising talent. Through the provision of a consistent definition of ICT skills, SFIA provides
diagnostic capabilities that:
a) empower human capital strategic planning
b) facilitate rapid deployment of skills within organisations to where they are needed most
c) inform future workforce development plans
d) enable a focused professional development spend, maximising your return on investment.
Functional outputs from the use of a consistent definition of ICT skills include:
Consistent job descriptions providing clarity of expectation
Consistent remuneration and benefits
Enhanced alignment of skills (via people) to job roles
Greater fit matching people to specific job roles, and
Optimal project capability via people and job roles being assigned to new work teams.
Using SFIA to define workforce skills in your business leads to major gains in agility and overall business
efficiency.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

Key Findings
The key finding from survey respondents is SFIA job size alignment for twenty five common ICT jobs. 3,629
survey respondents provide a data set that is unique and robust.
Table One: SFIA Job Size Alignment identifies the dominant SFIA classification by job role as shaded in grey.
Table One: SFIA Job Size Alignment
SFIA Job Classification
Sample Size

Job Role

SFIA 3

SFIA 4

SFIA 5

SFIA 6

SFIA 7

430

ICT Consultant

8.35%

14.80%

27.92%

24.34%

24.59%

428

ICT Manager

1.42%

6.37%

27.83%

42.92%

21.46%

339

Software Engineer

18.30%

29.40%

40.50%

10.30%

1.60%

296

Database Administrator

18.60%

37.30%

30.50%

13.60%

0.00%

251

Project Manager

2.85%

9.35%

37.80%

37.80%

12.19%

214

Business Analyst

20.00%

25.37%

33.66%

16.59%

4.39%

199

ICT Architect

4.59%

13.78%

37.76%

32.65%

11.22%

149

Systems Administrator

15.20%

31.70%

39.30%

11.70%

2.10%

149

Analyst Programmer

21.40%

33.10%

30.30%

9.70%

5.50%

127

Developer Programmer

39.52%

32.26%

17.74%

5.65%

4.84%

126

Systems Analyst

20.30%

25.40%

33.10%

15.30%

5.90%

120

General Manager

2.6%

1.7%

1.7%

18.8%

75.2%

110

Computer Network Systems Engineer

13.89%

23.15%

33.33%

22.22%

7.41%

105

Academic

15.5%

16.7%

22.6%

19.0%

26.2%

100

Chief Information Officer

3.1%

0.0%

1.0%

16.5%

79.4%

79

ICT Support Technician

44.20%

32.50%

19.50%

2.60%

1.20%

75

Software & Apps Programmer

25.00%

29.20%

33.30%

5.60%

7.00%

61

ICT Security Specialist

18.60%

13.60%

28.80%

18.60%

20.40%

53

ICT Support Engineer

28.30%

35.80%

22.60%

5.70%

7.50%

44

Web Developer

33.33%

33.33%

21.40%

7.10%

4.80%

42

ICT Systems Test Engineer

13.20%

34.20%

31.60%

15.80%

5.30%

41

ICT Customer Support Officer

43.60%

33.30%

7.70%

12.80%

2.60%

34

Network Administrator

20.00%

33.30%

26.70%

16.70%

3.30%

32

Business Development Manager

3.33%

3.33%

26.67%

33.33%

33.33%

25

Account Manager

4.00%

24.00%

28.00%

36.00%

8.00%

Rounding of totals vary in range up to +or 0.1 of 100%

Dominant SFIA classification by job role

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

There are five additional key findings:


i.) There is substantial diversity and breadth of skills identified within specific job roles; survey respondents
were limited to identifying just four SFIA skills, yet collectively survey respondents identified a minimum skill
range of 14 for Business Development Managers, and a maximum skill range of 64 skills by ICT Consultant
respondents. Table 2 outlines the range of skills identified by survey respondents in the dominant SFIA job
size category.
Table Two: Range Of SFIA Skills Identified By Job Role

Job Role

SFIA
Job Size
Alignment

Range of
SFIA Skills
Reported

Job Role

SFIA
Job Size
Alignment

Range of
SFIA Skills
Reported

Chief Information Officer

SFIA 7

21

Software Engineer

SFIA 5

38

General Manager

SFIA 7

21

Systems Administrator

SFIA 5

55

Academic

SFIA 7

20

Systems Analyst

SFIA 5

38

Business Development
Manager

SFIA 6/7

14

Analyst Programmer

SFIA 4

33

ICT Manager

SFIA 6

63

Database Administrator

SFIA 4

26

Account Manager

SFIA 6

21

ICT Support Engineer

SFIA 4

26

Project Manager

SFIA 5/6

48

ICT Systems Test Engineer

SFIA 4

20

Business Analyst

SFIA 5

52

Network Administrator

SFIA 4

21

Computer Network Systems


Engineer

SFIA 5

37

Web Developer

SFIA 3/4

22

ICT Architect

SFIA 5

43

Developer Programmer

SFIA 3

29

ICT Consultant

SFIA 5

64

ICT Support Technician

SFIA 3

27

ICT Security Specialist

SFIA 5

61

ICT Customer Support Officer

SFIA 3

25

Software & Apps Programmer

SFIA 5

33

ii.) Each ICT job role has a standout primary skill.


iii.) Skills with strong vertical mobility are:
Systems design being identified across four SFIA levels being 3, 4, 5 and 6.
IT governance and Consultancy being identified across three SFIA levels; 5, 6 and 7.
Programming/software development and Testing being identified across three SFIA levels; 3, 4 and 5.
iv.) Skills with strong horizontal mobility are:
Systems design being identified across six job roles at SFIA 5; Computer Network Systems Engineer, ICT
Architect, Software & Apps Programmer, Software Engineer, Systems Administrator, Systems Analyst.
Programming/software development being identified across five job roles at SFIA 4; Analyst
Programmer, Database Administrator, ICT Support Engineer, ICT Systems Test Engineer and Web
Developer.
Consultancy being identified across four job roles at SFIA 5; ICT Architect, ICT Consultant, ICT Security
Specialist and Systems Analyst.
IT governance being identified across four job roles at SFIA 7; Chief Information Officer, General
Manager, Academic and Business Development Manager.
Table 3 summarises skills mobility across the 25 common ICT job roles from Table one.
ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

v.) Skills profiles have been developed for the 25 common ICT job roles. Each common ICT job profile is listed
individually in this white paper for ease of benchmarking. Each profile identifies:
the SFIA job size alignment, and SFIA descriptor for the applicable SFIA level
the roles primary skill and secondary skills
the sample size, and
the skill range nominated by total survey respondents in that job role.
Legend - Individual Job Profiles
SFIA 7: Common ICT Job Profiles (continued)
Job title

Number
of survey
respondents

General Manager
Survey respondents
SFIA 3

The % of
survey
respondents
against SFIA
levels 3, 4, 5,
6 & 7.

SFIA 4
SFIA 5

120
Sample Size

SFIA 6
SFIA 7

Job size
determination
based on the
dominant SFIA
level identified
by survey
respondents

Job Size Alignment: SFIA 7


Most commonly identified skills for the role at this job size

SFIA skills
commonly
identified
by survey
respondents

Primary Skill

Consultancy (CNSL)

2nd Skill

IT governance (GOVN)

3rd Skill

Stakeholder relationship management (RLMT)

4th Skill

Business process improvement (BPRE)

5th Skill

Programme management (PGMG)

6th Skill

Business risk management (BURM)


Systems development (DLMG)

21
Range of
SFIA skills

The range
of SFIA skills
identified
by survey
respondents

Job Size Definition: SFIA 7 Set strategy, inspire, mobilise

Generic skills
definition for
the identified
SFIA job size

Autonomy

Has authority and responsibility for all aspects of a significant area of work, including policy
formation and application. Is fully accountable for actions taken and decisions made, both by self
and subordinates.

Influence

Makes decisions critical to organisational success. Influences developments within the IT industry
at the highest levels. Advances the knowledge and/or exploitation of IT within one or more
organisations. Develops long-term strategic relationships with customers, partners, industry
leaders and government.

Complexity

Leads on the formulation and implementation of strategy. Applies the highest level of
management and leadership skills. Has a deep understanding of the IT industry and the
implications of emerging technologies for the wider business environment.

Business skills

Has a full range of strategic management and leadership skills. Understands, explains and
presents complex technical ideas to both technical and non-technical audiences at all levels up to
the highest in a persuasive and convincing manner. Has a broad and deep IT knowledge coupled
with equivalent knowledge of the activities of those businesses and other organisations that
employ IT. Communicates the potential impact of emerging technologies on organisations and
individuals and assesses the risks of using or not using such technologies. Assesses the impact
of legislation, and actively promotes compliance. Takes the initiative to keep both own and
subordinates skills up to date and to maintain an awareness of developments in IT.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

SFIA 7

Table Three: SFIA Skills Mobility Across Survey Responses


Chief Information Officer

General Manager

Academic

Primary Skill

IT governance

Primary Skill

Consultancy

Primary Skill

Consultancy

Primary Skill

Stakeholder relationship
management

2nd Skill

IT Management

2nd Skill

IT governance

2nd Skill

Learning and development


management

2nd Skill

Consultancy

3rd Skill

Stakeholder relationship
management

3rd Skill

Stakeholder relationship
management

3rd Skill

Programme management

3rd Skill

Business process improvement

Enterprise and business


architecture development

4th Skill

Business Process Improvement

IT governance

4th Skill

Information management

Portfolio management

5th Skill

Programme management

Project management

IT governance

Business risk management

Systems development management

Enterprise and business


architecture development

4th Skill

6th Skill

Supplier relationship management


6th Skill

Systems development

4th Skill

6th Skill

Skills

Business Development Manager

IT management

5th Skill

Information management

IT Governance
Consultancy
Systems Design
Programming/software development
Testing

Software development process


improvement
Portfolio management
Service level management

SFIA 6

Supplier relationship management

ICT Manager

Account Manager

Project Manager

Primary Skill

IT Management

Primary Skill

Account Management

Primary Skill

Project management

2nd Skill

IT governance

2nd Skill

Supplier relationship management

2nd Skill

Programme management

3rd Skill

Information Management

IT governance

3rd Skill

Systems development management

4th Skill

Project Management

Consultancy

4th Skill

IT Management

Programme management

5th Skill

Consultancy

5th Skill

Systems design
Client services management

Business Analyst

SFIA 5

Primary Skill

Business Analysis

Computer Network Systems Engineer ICT Architect


Primary Skill

Network support

Primary Skill

Solution architecture

ICT Consultant
Primary Skill

Consultancy

2nd Skill

Business process improvement

2nd Skill

Network design

2nd Skill

Systems design

2nd Skill

Business process improvement

3rd Skill

Requirements definition and


management

3rd Skill

Network planning

3rd Skill

Enterprise and business


architecture development

3rd Skill

Business analysis

4th Skill

Information analysis

5th Skill

Data analysis

4th Skill

IT management

4th Skill

Project management
5th Skill

Systems design

ICT Security Specialist


Primary Skill
2nd Skill

Information security
Security administration

4th Skill

IT governance

5th Skill

Technical specialism

5th Skill

Solution architecture

6th Skill

Systems integration

Primary Skill
2nd Skill

Consultancy
3rd Skill

Consultancy

Software & Apps Programmer


Programming/software
development

Software Engineer
Primary Skill

Systems design

2nd Skill

Data analysis

3rd Skill

Database/repository design

Database/repository design

4th Skill

Software development process


improvement

5th Skill

Testing

3rd Skill
Technical specialism

5th Skill

Information assurance

Systems development management

6th Skill

IT governance

Testing

System integration

5th Skill

Programming/software
development

Release and deployment


Applications support

Systems design

Systems Administrator

Systems Analyst

Primary Skill

Network support

Primary Skill

Systems design

2nd Skill

Systems installation/
decommissioning

2nd Skill

Information analysis

Systems design

3rd Skill

Business analysis

Technical specialism

4th Skill

Technical specialism

3rd Skill

5th Skill

Data analysis
IT governance

6th Skill

Business process improvement


Release and deployment
Consultancy

SFIA 4

Analyst Programmer

Database Administrator

Primary Skill

Programming/software
development

Primary Skill

Database administration

2nd Skill

Systems design

2nd Skill

Database/repository design

3rd Skill

Data analysis

3rd Skill

Programming/software
development

4th Skill

Testing

4th Skill

Technical specialism

ICT Support Engineer


Primary Skill

Service desk and incident


management

ICT Systems Test Engineer

Network Administrator

Web Developer

Primary Skill

Testing

Primary Skill

IT Operations

Primary Skill

Programming/software
development

Programming/software
development

2nd Skill

Technical Specialism

2nd Skill

Database/repository design

Information Security

3rd Skill

Testing

Systems installation/
decommissioning

4th Skill

Project management

Systems installation/
decommissioning
2nd Skill

Service level management

Systems design

Applications support

Data management

Information management
5th Skill

Programming/software
development

2nd Skill

Quality Assurance
Business process testing

3rd Skill

Network support
6th Skill

Systems software

Problem management

SFIA 3

Developer Programmer

ICT Support Technician

Primary Skill

Programming/software
development

Primary Skill

Service desk and incident


management

2nd Skill

Testing

2nd Skill

IT Operations

3rd Skill

Systems design

3rd Skill

Network Support

4th Skill

Database/repository design

4th Skill

Applications support

5th Skill

Systems installation/
decommissioning

ICT Customer Support Officer


Primary Skill

IT Operations
Testing
Network Support

2nd Skill

Service desk and incident


management
Client services management

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

Methodology
The following methodology was adopted to produce this white paper:
Survey respondents were tabulated by job role across SFIA levels 3 to 7.
Sample sizes of less than 25 survey respondents were excluded.
Job size was determined by identifying the largest number of survey respondents by job role and then by
SFIA level. These have been shaded grey in Table One: SFIA Job Size Alignment.
The skills profiles documented are those from survey respondents in the dominant job size category.
In three instances, survey respondents were equally divided across two SFIA levels. These roles were that
of Web Developer, Project Manager, and Business Development Manager. The skills nominated from survey
respondents at the higher SFIA level have been used rather than the average across the two levels.
The number of skills varies considerably across SFIA levels. As such, higher percentage returns have been
used for SFIA levels containing a lower number of skills, and lower percentage returns have been used for
SFIA levels containing a larger number of skills. For skills to be listed in a job profile, the following minimum
percentage survey returns needed to be attained:
17%+ for SFIA level 5 (where SFIA describes 93 individual skills)
17%+ for SFIA level 6 (where SFIAS describes 79 individual skills)
20%+ for SFIA level 4 (where SFIA describes 70 individual skills)
22%+ for SFIA level 3 (where SFIA describes 47 individual skills)
22%+ for SFIA level 7 (where SFIA describes 23 individual skills).
Interpretative caveats:
Skills capabilities are a self-assessment by survey respondents; it is recognised that individuals may underestimate or over-estimate their own individual skill levels.
The awareness and understanding of SFIA skills will vary across survey respondents.
Some ICT job roles are by nature applied more diversely than others. For example an ICT Consultant.
There are large differentials in survey respondents by job role with a sample size high of 430 for ICT
Consultant to 25 survey respondents for an Account Manager.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

SFIA 7: Common ICT Job Profiles


Chief Information Officer
Survey respondents
SFIA 3
SFIA 5
SFIA 6

100
Sample Size

SFIA 7

Job Size Alignment: SFIA 7


Most commonly identified skills for the role at this job size
Primary Skill

IT governance (GOVN)

2nd Skill

IT management (ITMG)

3rd Skill

Stakeholder relationship management (RLMT)

4th Skill

Enterprise and business architecture development (STPL)


Portfolio management (POMG)

6th Skill

Supplier relationship management (SURE)

21
Range of
SFIA skills

Job Size Definition: SFIA 7 Set strategy, inspire, mobilise


Autonomy

Has authority and responsibility for all aspects of a significant area of work, including policy
formation and application. Is fully accountable for actions taken and decisions made, both by self
and subordinates.

Influence

Makes decisions critical to organisational success. Influences developments within the IT industry
at the highest levels. Advances the knowledge and/or exploitation of IT within one or more
organisations. Develops long-term strategic relationships with customers, partners, industry
leaders and government.

Complexity

Leads on the formulation and implementation of strategy. Applies the highest level of
management and leadership skills. Has a deep understanding of the IT industry and the
implications of emerging technologies for the wider business environment.

Business skills

Has a full range of strategic management and leadership skills. Understands, explains and
presents complex technical ideas to both technical and non-technical audiences at all levels up to
the highest in a persuasive and convincing manner. Has a broad and deep IT knowledge coupled
with equivalent knowledge of the activities of those businesses and other organisations that
employ IT. Communicates the potential impact of emerging technologies on organisations and
individuals and assesses the risks of using or not using such technologies. Assesses the impact
of legislation, and actively promotes compliance. Takes the initiative to keep both own and
subordinates skills up to date and to maintain an awareness of developments in IT.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

SFIA 7: Common ICT Job Profiles (continued)


General Manager
Survey respondents
SFIA 3
SFIA 4
SFIA 5

120
Sample Size

SFIA 6
SFIA 7

Job Size Alignment: SFIA 7


Most commonly identified skills for the role at this job size
Primary Skill

Consultancy (CNSL)

2nd Skill

IT governance (GOVN)

3rd Skill

Stakeholder relationship management (RLMT)

4th Skill

Business process improvement (BPRE)

5th Skill

Programme management (PGMG)

6th Skill

Business risk management (BURM)

21
Range of
SFIA skills

Systems development (DLMG)

Job Size Definition: SFIA 7 Set strategy, inspire, mobilise


Autonomy

Has authority and responsibility for all aspects of a significant area of work, including policy
formation and application. Is fully accountable for actions taken and decisions made, both by self
and subordinates.

Influence

Makes decisions critical to organisational success. Influences developments within the IT industry
at the highest levels. Advances the knowledge and/or exploitation of IT within one or more
organisations. Develops long-term strategic relationships with customers, partners, industry
leaders and government.

Complexity

Leads on the formulation and implementation of strategy. Applies the highest level of
management and leadership skills. Has a deep understanding of the IT industry and the
implications of emerging technologies for the wider business environment.

Business skills

Has a full range of strategic management and leadership skills. Understands, explains and
presents complex technical ideas to both technical and non-technical audiences at all levels up to
the highest in a persuasive and convincing manner. Has a broad and deep IT knowledge coupled
with equivalent knowledge of the activities of those businesses and other organisations that
employ IT. Communicates the potential impact of emerging technologies on organisations and
individuals and assesses the risks of using or not using such technologies. Assesses the impact
of legislation, and actively promotes compliance. Takes the initiative to keep both own and
subordinates skills up to date and to maintain an awareness of developments in IT.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

SFIA 7: Common ICT Job Profiles (continued)


Academic
Survey respondents
SFIA 3
SFIA 4
SFIA 5

105
Sample Size

SFIA 6
SFIA 7

Job Size Alignment: SFIA 7


Most commonly identified skills for the role at this job size
Primary Skill

Consultancy (CNSL)

2nd Skill

Learning and development management (ETMG)

3rd Skill

Programme management (PGMG)

4th Skill

IT governance (GOVN)
Project management (PRMG)

6th Skill

Information management (IRMG)

20
Range of
SFIA skills

IT management (ITMG)
Systems development management (DLMG)
Job Size Definition: SFIA 7 Set strategy, inspire, mobilise
Autonomy

Has authority and responsibility for all aspects of a significant area of work, including policy
formation and application. Is fully accountable for actions taken and decisions made, both by self
and subordinates.

Influence

Makes decisions critical to organisational success. Influences developments within the IT industry
at the highest levels. Advances the knowledge and/or exploitation of IT within one or more
organisations. Develops long-term strategic relationships with customers, partners, industry
leaders and government.

Complexity

Leads on the formulation and implementation of strategy. Applies the highest level of
management and leadership skills. Has a deep understanding of the IT industry and the
implications of emerging technologies for the wider business environment.

Business skills

Has a full range of strategic management and leadership skills. Understands, explains and
presents complex technical ideas to both technical and non-technical audiences at all levels up to
the highest in a persuasive and convincing manner. Has a broad and deep IT knowledge coupled
with equivalent knowledge of the activities of those businesses and other organisations that
employ IT. Communicates the potential impact of emerging technologies on organisations and
individuals and assesses the risks of using or not using such technologies. Assesses the impact
of legislation, and actively promotes compliance. Takes the initiative to keep both own and
subordinates skills up to date and to maintain an awareness of developments in IT.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

SFIA 6/7: Common ICT Job Profile


Business Development Manager
Survey respondents
SFIA 3
SFIA 4
SFIA 5

32
Sample Size

SFIA 6
SFIA 7

Job Size Alignment: SFIA 6/7


Most commonly identified skills for the role at job size SFIA 7
Primary Skill

Stakeholder relationship management (RLMT)

2nd Skill

Consultancy (CNSL)

3rd Skill

Business process improvement (BPRE)

4th Skill

Information management (IRMG)

5th Skill

IT governance (GOVN)
Enterprise and business architecture development (STPL)

14
Range of
SFIA skills

Portfolio management (POMG)


Service level management (SLMO)
Software development process improvement (SPIM)
Supplier relationship management (SURE)
Job Size Definition: SFIA 7 Set strategy, inspire, mobilise
Autonomy

Has authority and responsibility for all aspects of a significant area of work, including policy
formation and application. Is fully accountable for actions taken and decisions made, both by self
and subordinates.

Influence

Makes decisions critical to organisational success. Influences developments within the IT industry
at the highest levels. Advances the knowledge and/or exploitation of IT within one or more
organisations. Develops long-term strategic relationships with customers, partners, industry
leaders and government.

Complexity

Leads on the formulation and implementation of strategy. Applies the highest level of
management and leadership skills. Has a deep understanding of the IT industry and the
implications of emerging technologies for the wider business environment.

Business skills

Has a full range of strategic management and leadership skills. Understands, explains and
presents complex technical ideas to both technical and non-technical audiences at all levels up to
the highest in a persuasive and convincing manner. Has a broad and deep IT knowledge coupled
with equivalent knowledge of the activities of those businesses and other organisations that
employ IT. Communicates the potential impact of emerging technologies on organisations and
individuals and assesses the risks of using or not using such technologies. Assesses the impact
of legislation, and actively promotes compliance. Takes the initiative to keep both own and
subordinates skills up to date and to maintain an awareness of developments in IT.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

10

SFIA 6: Common ICT Job Profiles


ICT Manager
Survey respondents
SFIA 3
SFIA 4
SFIA 5

428
Sample Size

SFIA 6
SFIA 7

Job Size Alignment: SFIA 6


Most commonly identified skills for the role at this job size
Primary Skill

IT management (ITMG)

2nd Skill

IT governance (GOVN)

3rd Skill

Information management (IRMG)

4th Skill

Project management (PRMG)

63
Range of
SFIA skills

Job Size Definition: SFIA 6 Initiate, influence


Autonomy

Has defined authority and responsibility for a significant area of work, including technical,
financial and quality aspects. Establishes organisational objectives and delegates responsibilities.
Is accountable for actions and decisions taken by self and subordinates.

Influence

Influences policy formation on the contribution of own specialism to business objectives.


Influences a significant part of own organisation. Develops influential relationships with internal
and external customers/suppliers/partners at senior management level, including industry
leaders. Makes decisions which impact the work of employing organisations, achievement of
organisational objectives and financial performance.

Complexity

Performs highly complex work activities covering technical, financial and quality aspects.
Contributes to the formulation and implementation of IT strategy. Creatively applies a wide range
of technical and/or management principles.

Business skills

Absorbs complex technical information and communicates effectively at all levels to both
technical and non-technical audiences. Assesses and evaluates risk. Understands the implications
of new technologies. Demonstrates clear leadership and the ability to influence and persuade.
Has a broad understanding of all aspects of IT and deep understanding of own specialism(s).
Understands and communicates the role and impact of IT in the employing organisation and
promotes compliance with relevant legislation. Takes the initiative to keep both own and
subordinates skills up to date and to maintain an awareness of developments in the IT industry.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

11

SFIA 6: Common ICT Job Profiles (continued)


Account Manager
Survey respondents
SFIA 3
SFIA 4
SFIA 5

25
Sample Size

SFIA 6
SFIA 7

Job Size Alignment: SFIA 6


Most commonly identified skills for the role at this job size
Primary Skill

Account management (ACMG)

2nd Skill

Consultancy (CNSL)
IT governance (GOVN)

21

Supplier relationship management (SURE)


5th Skill

Client services management (CSMG)


Programme management (PGMG)

Range of
SFIA skills

Systems design (DESN)



Job Size Definition: SFIA 6 Initiate, influence
Autonomy

Has defined authority and responsibility for a significant area of work, including technical,
financial and quality aspects. Establishes organisational objectives and delegates responsibilities.
Is accountable for actions and decisions taken by self and subordinates.

Influence

Influences policy formation on the contribution of own specialism to business objectives.


Influences a significant part of own organisation. Develops influential relationships with internal
and external customers/suppliers/partners at senior management level, including industry
leaders. Makes decisions which impact the work of employing organisations, achievement of
organisational objectives and financial performance.

Complexity

Performs highly complex work activities covering technical, financial and quality aspects.
Contributes to the formulation and implementation of IT strategy. Creatively applies a wide range
of technical and/or management principles.

Business skills

Absorbs complex technical information and communicates effectively at all levels to both
technical and non-technical audiences. Assesses and evaluates risk. Understands the implications
of new technologies. Demonstrates clear leadership and the ability to influence and persuade.
Has a broad understanding of all aspects of IT and deep understanding of own specialism(s).
Understands and communicates the role and impact of IT in the employing organisation and
promotes compliance with relevant legislation. Takes the initiative to keep both own and
subordinates skills up to date and to maintain an awareness of developments in the IT industry.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

12

SFIA 5/6: Common ICT Job Profile


Project Manager
Survey respondents
SFIA 3
SFIA 4
SFIA 5

251
Sample Size

SFIA 6
SFIA 7

Job Size Alignment: SFIA 5/6


Most commonly identified skills for the role at job size SFIA 6
Primary Skill

Project management (PRMG)

2nd Skill

Programme management (PGMG)

3rd Skill

Systems development management (DLMG)

4th Skill

IT management (ITMG)

5th Skill

Consultancy (CNSL)

48
Range of
SFIA skills

Job Size Definition: SFIA 6 Initiate, influence


Autonomy

Has defined authority and responsibility for a significant area of work, including technical,
financial and quality aspects. Establishes organisational objectives and delegates responsibilities.
Is accountable for actions and decisions taken by self and subordinates.

Influence

Influences policy formation on the contribution of own specialism to business objectives.


Influences a significant part of own organisation. Develops influential relationships with internal
and external customers/suppliers/partners at senior management level, including industry
leaders. Makes decisions which impact the work of employing organisations, achievement of
organisational objectives and financial performance.

Complexity

Performs highly complex work activities covering technical, financial and quality aspects.
Contributes to the formulation and implementation of IT strategy. Creatively applies a wide range
of technical and/or management principles.

Business skills

Absorbs complex technical information and communicates effectively at all levels to both
technical and non-technical audiences. Assesses and evaluates risk. Understands the implications
of new technologies. Demonstrates clear leadership and the ability to influence and persuade.
Has a broad understanding of all aspects of IT and deep understanding of own specialism(s).
Understands and communicates the role and impact of IT in the employing organisation and
promotes compliance with relevant legislation. Takes the initiative to keep both own and
subordinates skills up to date and to maintain an awareness of developments in the IT industry.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

13

SFIA 5: Common ICT Job Profiles


Business Analyst
Survey respondents
SFIA 3
SFIA 4
SFIA 5

214
Sample Size

SFIA 6
SFIA 7

Job Size Alignment: SFIA 5


Most commonly identified skills for the role at this job size
Primary Skill

Business analysis (BUAN)

2nd Skill

Business process improvement (BPRE)

3rd Skill

Requirements definition and management (REQM)

4th Skill

Information analysis (INAN)

5th Skill

Data analysis (DTAN)

52
Range of
SFIA skills

Job Size Definition: SFIA 5 Ensure, advise


Autonomy

Works under broad direction. Work is often self-initiated. Is fully accountable for meeting
allocated technical and/or project/supervisory objectives. Establishes milestones and has a
significant role in the delegation of responsibilities.

Influence

Influences organisation, customers, suppliers, partners and peers on the contribution of own
specialism. Builds appropriate and effective business relationships. Makes decisions which impact
the success of assigned projects i.e. results, deadlines and budget. Has significant influence over
the allocation and management of resources appropriate to given assignments.

Complexity

Performs an extensive range and variety of complex technical and/or professional work activities.
Undertakes work which requires the application of fundamental principles in a wide and often
unpredictable range of contexts. Understands the relationship between own specialism and
wider customer/organisational requirements.

Business skills

Advises on the available standards, methods, tools and applications relevant to own specialism
and can make appropriate choices from alternatives. Analyses, designs, plans, executes and
evaluates work to time, cost and quality targets. Assesses and evaluates risk. Communicates
effectively, both formally and informally. Demonstrates leadership. Facilitates collaboration
between stakeholders who have diverse objectives. Understands the relevance of own area
of responsibility/specialism to the employing organisation. Takes customer requirements into
account when making proposals. Takes initiative to keep skills up to date. Mentors colleagues.
Maintains an awareness of developments in the industry. Analyses requirements and advises
on scope and options for continuous operational improvement. Demonstrates creativity and
innovation in applying solutions for the benefit of the customer/stakeholder. Takes account of
relevant legislation.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

14

SFIA 5: Common ICT Job Profiles (continued)


Computer Network Systems Engineer
Survey respondents
SFIA 3
SFIA 4
SFIA 5

110
Sample Size

SFIA 6
SFIA 7

Job Size Alignment: SFIA 5


Most commonly identified skills for the role at this job size
Primary Skill

Network support (NTAS)

2nd Skill

Network design (NTDS)

3rd Skill

Network planning (NTPL)

4th Skill

IT management (ITMG)

5th Skill

Project management (PRMG)


Systems design (DESN)

37
Range of
SFIA skills

Systems Integration (SINT)


Job Size Definition: SFIA 5 Ensure, advise
Autonomy

Works under broad direction. Work is often self-initiated. Is fully accountable for meeting
allocated technical and/or project/supervisory objectives. Establishes milestones and has a
significant role in the delegation of responsibilities.

Influence

Influences organisation, customers, suppliers, partners and peers on the contribution of own
specialism. Builds appropriate and effective business relationships. Makes decisions which impact
the success of assigned projects i.e. results, deadlines and budget. Has significant influence over
the allocation and management of resources appropriate to given assignments.

Complexity

Performs an extensive range and variety of complex technical and/or professional work activities.
Undertakes work which requires the application of fundamental principles in a wide and often
unpredictable range of contexts. Understands the relationship between own specialism and
wider customer/organisational requirements.

Business skills

Advises on the available standards, methods, tools and applications relevant to own specialism
and can make appropriate choices from alternatives. Analyses, designs, plans, executes and
evaluates work to time, cost and quality targets. Assesses and evaluates risk. Communicates
effectively, both formally and informally. Demonstrates leadership. Facilitates collaboration
between stakeholders who have diverse objectives. Understands the relevance of own area
of responsibility/specialism to the employing organisation. Takes customer requirements into
account when making proposals. Takes initiative to keep skills up to date. Mentors colleagues.
Maintains an awareness of developments in the industry. Analyses requirements and advises
on scope and options for continuous operational improvement. Demonstrates creativity and
innovation in applying solutions for the benefit of the customer/stakeholder. Takes account of
relevant legislation.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

15

SFIA 5: Common ICT Job Profiles (continued)


ICT Architect
Survey respondents
SFIA 3
SFIA 4
SFIA 5

214
Sample Size

SFIA 6
SFIA 7

Job Size Alignment: SFIA 5


Most commonly identified skills for the role at this job size
Primary Skill

Solution architecture (ARCH)

2nd Skill

Systems design (DESN)

3rd Skill

Enterprise and business architecture development (STPL)

4th Skill

Consultancy (CNSL)

5th Skill

Technical specialism (TECH)

6th Skill

Systems integration (SINT)

43
Range of
SFIA skills

Job Size Definition: SFIA 5 Ensure, advise


Autonomy

Works under broad direction. Work is often self-initiated. Is fully accountable for meeting
allocated technical and/or project/supervisory objectives. Establishes milestones and has a
significant role in the delegation of responsibilities.

Influence

Influences organisation, customers, suppliers, partners and peers on the contribution of own
specialism. Builds appropriate and effective business relationships. Makes decisions which impact
the success of assigned projects i.e. results, deadlines and budget. Has significant influence over
the allocation and management of resources appropriate to given assignments.

Complexity

Performs an extensive range and variety of complex technical and/or professional work activities.
Undertakes work which requires the application of fundamental principles in a wide and often
unpredictable range of contexts. Understands the relationship between own specialism and
wider customer/organisational requirements.

Business skills

Advises on the available standards, methods, tools and applications relevant to own specialism
and can make appropriate choices from alternatives. Analyses, designs, plans, executes and
evaluates work to time, cost and quality targets. Assesses and evaluates risk. Communicates
effectively, both formally and informally. Demonstrates leadership. Facilitates collaboration
between stakeholders who have diverse objectives. Understands the relevance of own area
of responsibility/specialism to the employing organisation. Takes customer requirements into
account when making proposals. Takes initiative to keep skills up to date. Mentors colleagues.
Maintains an awareness of developments in the industry. Analyses requirements and advises
on scope and options for continuous operational improvement. Demonstrates creativity and
innovation in applying solutions for the benefit of the customer/stakeholder. Takes account of
relevant legislation.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

16

SFIA 5: Common ICT Job Profiles (continued)


ICT Consultant
Survey respondents
SFIA 3
SFIA 4
SFIA 5

430
Sample Size

SFIA 6
SFIA 7

Job Size Alignment: SFIA 5


Most commonly identified skills for the role at this job size
Primary Skill

Consultancy (CNSL)

2nd Skill

Business process improvement (BPRE)

3rd Skill

Business analysis (BUAN)

4th Skill

IT governance (GOVN)

5th Skill

Solution architecture (ARCH)

64
Range of
SFIA skills

Job Size Definition: SFIA 5 Ensure, advise


Autonomy

Works under broad direction. Work is often self-initiated. Is fully accountable for meeting
allocated technical and/or project/supervisory objectives. Establishes milestones and has a
significant role in the delegation of responsibilities.

Influence

Influences organisation, customers, suppliers, partners and peers on the contribution of own
specialism. Builds appropriate and effective business relationships. Makes decisions which impact
the success of assigned projects i.e. results, deadlines and budget. Has significant influence over
the allocation and management of resources appropriate to given assignments.

Complexity

Performs an extensive range and variety of complex technical and/or professional work activities.
Undertakes work which requires the application of fundamental principles in a wide and often
unpredictable range of contexts. Understands the relationship between own specialism and
wider customer/organisational requirements.

Business skills

Advises on the available standards, methods, tools and applications relevant to own specialism
and can make appropriate choices from alternatives. Analyses, designs, plans, executes and
evaluates work to time, cost and quality targets. Assesses and evaluates risk. Communicates
effectively, both formally and informally. Demonstrates leadership. Facilitates collaboration
between stakeholders who have diverse objectives. Understands the relevance of own area
of responsibility/specialism to the employing organisation. Takes customer requirements into
account when making proposals. Takes initiative to keep skills up to date. Mentors colleagues.
Maintains an awareness of developments in the industry. Analyses requirements and advises
on scope and options for continuous operational improvement. Demonstrates creativity and
innovation in applying solutions for the benefit of the customer/stakeholder. Takes account of
relevant legislation.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

17

SFIA 5: Common ICT Job Profiles (continued)


ICT SECURITY SPECIALIST
Survey respondents
SFIA 3
SFIA 4
SFIA 5

61
Sample Size

SFIA 6
SFIA 7

Job Size Alignment: SFIA 5


Most commonly identified skills for the role at this job size
Primary Skill

Information security (SCTY)

2nd Skill

Security administration (SCAD)

3rd Skill

Consultancy (CNSL)

25

Technical specialism (TECH)


5th Skill

Information assurance (INAS)

6th Skill

IT governance (GOVN)

Range of
SFIA skills

Job Size Definition: SFIA 5 Ensure, advise


Autonomy

Works under broad direction. Work is often self-initiated. Is fully accountable for meeting
allocated technical and/or project/supervisory objectives. Establishes milestones and has a
significant role in the delegation of responsibilities.

Influence

Influences organisation, customers, suppliers, partners and peers on the contribution of own
specialism. Builds appropriate and effective business relationships. Makes decisions which impact
the success of assigned projects i.e. results, deadlines and budget. Has significant influence over
the allocation and management of resources appropriate to given assignments.

Complexity

Performs an extensive range and variety of complex technical and/or professional work activities.
Undertakes work which requires the application of fundamental principles in a wide and often
unpredictable range of contexts. Understands the relationship between own specialism and
wider customer/organisational requirements.

Business skills

Advises on the available standards, methods, tools and applications relevant to own specialism
and can make appropriate choices from alternatives. Analyses, designs, plans, executes and
evaluates work to time, cost and quality targets. Assesses and evaluates risk. Communicates
effectively, both formally and informally. Demonstrates leadership. Facilitates collaboration
between stakeholders who have diverse objectives. Understands the relevance of own area
of responsibility/specialism to the employing organisation. Takes customer requirements into
account when making proposals. Takes initiative to keep skills up to date. Mentors colleagues.
Maintains an awareness of developments in the industry. Analyses requirements and advises
on scope and options for continuous operational improvement. Demonstrates creativity and
innovation in applying solutions for the benefit of the customer/stakeholder. Takes account of
relevant legislation.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

18

SFIA 5: Common ICT Job Profiles (continued)


Software & Apps Programmer
Survey respondents
SFIA 3
SFIA 4
SFIA 5

75
Sample Size

SFIA 6
SFIA 7

Job Size Alignment: SFIA 5


Most commonly identified skills for the role at this job size
Primary Skill

Programming/software development (PROG)

2nd Skill

Systems design (DESN)

3rd Skill

Data analysis (DTAN)

33

Database/repository design (DBDS)


5th Skill

Applications support (ASUP)


Release and deployment (RELM)

Range of
SFIA skills

Systems development management (DLMG)


Testing (TEST)

Job Size Definition: SFIA 5 Ensure, advise
Autonomy

Works under broad direction. Work is often self-initiated. Is fully accountable for meeting
allocated technical and/or project/supervisory objectives. Establishes milestones and has a
significant role in the delegation of responsibilities.

Influence

Influences organisation, customers, suppliers, partners and peers on the contribution of own
specialism. Builds appropriate and effective business relationships. Makes decisions which impact
the success of assigned projects i.e. results, deadlines and budget. Has significant influence over
the allocation and management of resources appropriate to given assignments.

Complexity

Performs an extensive range and variety of complex technical and/or professional work activities.
Undertakes work which requires the application of fundamental principles in a wide and often
unpredictable range of contexts. Understands the relationship between own specialism and
wider customer/organisational requirements.

Business skills

Advises on the available standards, methods, tools and applications relevant to own specialism
and can make appropriate choices from alternatives. Analyses, designs, plans, executes and
evaluates work to time, cost and quality targets. Assesses and evaluates risk. Communicates
effectively, both formally and informally. Demonstrates leadership. Facilitates collaboration
between stakeholders who have diverse objectives. Understands the relevance of own area
of responsibility/specialism to the employing organisation. Takes customer requirements into
account when making proposals. Takes initiative to keep skills up to date. Mentors colleagues.
Maintains an awareness of developments in the industry. Analyses requirements and advises
on scope and options for continuous operational improvement. Demonstrates creativity and
innovation in applying solutions for the benefit of the customer/stakeholder. Takes account of
relevant legislation.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

19

SFIA 5: Common ICT Job Profiles (continued)


Software Engineer
Survey respondents
SFIA 3
SFIA 4
SFIA 5

339
Sample Size

SFIA 6
SFIA 7

Job Size Alignment: SFIA 5


Most commonly identified skills for the role at this job size
Primary Skill

Programming/ software development (PROG)

2nd Skill

Systems design (DESN)

3rd Skill

Database/repository design (DBDS)

4th Skill

Software development process improvement (SPIM)

5th Skill

Testing (TEST)

38
Range of
SFIA skills

Job Size Definition: SFIA 5 Ensure, advise


Autonomy

Works under broad direction. Work is often self-initiated. Is fully accountable for meeting
allocated technical and/or project/supervisory objectives. Establishes milestones and has a
significant role in the delegation of responsibilities.

Influence

Influences organisation, customers, suppliers, partners and peers on the contribution of own
specialism. Builds appropriate and effective business relationships. Makes decisions which impact
the success of assigned projects i.e. results, deadlines and budget. Has significant influence over
the allocation and management of resources appropriate to given assignments.

Complexity

Performs an extensive range and variety of complex technical and/or professional work activities.
Undertakes work which requires the application of fundamental principles in a wide and often
unpredictable range of contexts. Understands the relationship between own specialism and
wider customer/organisational requirements.

Business skills

Advises on the available standards, methods, tools and applications relevant to own specialism
and can make appropriate choices from alternatives. Analyses, designs, plans, executes and
evaluates work to time, cost and quality targets. Assesses and evaluates risk. Communicates
effectively, both formally and informally. Demonstrates leadership. Facilitates collaboration
between stakeholders who have diverse objectives. Understands the relevance of own area
of responsibility/specialism to the employing organisation. Takes customer requirements into
account when making proposals. Takes initiative to keep skills up to date. Mentors colleagues.
Maintains an awareness of developments in the industry. Analyses requirements and advises
on scope and options for continuous operational improvement. Demonstrates creativity and
innovation in applying solutions for the benefit of the customer/stakeholder. Takes account of
relevant legislation.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

20

SFIA 5: Common ICT Job Profiles (continued)


Systems Administrator
Survey respondents
SFIA 3
SFIA 4
SFIA 5

149
Sample Size

SFIA 6
SFIA 7

Job Size Alignment: SFIA 5


Most commonly identified skills for the role at this job size
Primary Skill

Network support (NTAS)

2nd Skill

Systems installation/decommissioning (HSIN)

3rd Skill

Systems design (DESN)

55

Technical specialism (TECH)

Range of
SFIA skills


Job Size Definition: SFIA 5 Ensure, advise
Autonomy

Works under broad direction. Work is often self-initiated. Is fully accountable for meeting
allocated technical and/or project/supervisory objectives. Establishes milestones and has a
significant role in the delegation of responsibilities.

Influence

Influences organisation, customers, suppliers, partners and peers on the contribution of own
specialism. Builds appropriate and effective business relationships. Makes decisions which impact
the success of assigned projects i.e. results, deadlines and budget. Has significant influence over
the allocation and management of resources appropriate to given assignments.

Complexity

Performs an extensive range and variety of complex technical and/or professional work activities.
Undertakes work which requires the application of fundamental principles in a wide and often
unpredictable range of contexts. Understands the relationship between own specialism and
wider customer/organisational requirements.

Business skills

Advises on the available standards, methods, tools and applications relevant to own specialism
and can make appropriate choices from alternatives. Analyses, designs, plans, executes and
evaluates work to time, cost and quality targets. Assesses and evaluates risk. Communicates
effectively, both formally and informally. Demonstrates leadership. Facilitates collaboration
between stakeholders who have diverse objectives. Understands the relevance of own area
of responsibility/specialism to the employing organisation. Takes customer requirements into
account when making proposals. Takes initiative to keep skills up to date. Mentors colleagues.
Maintains an awareness of developments in the industry. Analyses requirements and advises
on scope and options for continuous operational improvement. Demonstrates creativity and
innovation in applying solutions for the benefit of the customer/stakeholder. Takes account of
relevant legislation.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

21

SFIA 5: Common ICT Job Profiles (continued)


Systems Analyst
Survey respondents
SFIA 3
SFIA 4
SFIA 5

126
Sample Size

SFIA 6
SFIA 7

Job Size Alignment: SFIA 5


Most commonly identified skills for the role at this job size
Primary Skill

Systems design (DESN)

2nd Skill

Information analysis (INAN)

3rd Skill

Business analysis (BUAN)

4th Skill

Technical specialism (TECH)

5th Skill

Data analysis (DTAN)

6th Skill

Business process improvement (BPRE

38
Range of
SFIA skills

Consultancy (CNSL)
IT governance (GOVN)
Release and deployment (RELM)
Job Size Definition: SFIA 5 Ensure, advise
Autonomy

Works under broad direction. Work is often self-initiated. Is fully accountable for meeting
allocated technical and/or project/supervisory objectives. Establishes milestones and has a
significant role in the delegation of responsibilities.

Influence

Influences organisation, customers, suppliers, partners and peers on the contribution of own
specialism. Builds appropriate and effective business relationships. Makes decisions which impact
the success of assigned projects i.e. results, deadlines and budget. Has significant influence over
the allocation and management of resources appropriate to given assignments.

Complexity

Performs an extensive range and variety of complex technical and/or professional work activities.
Undertakes work which requires the application of fundamental principles in a wide and often
unpredictable range of contexts. Understands the relationship between own specialism and
wider customer/organisational requirements.

Business skills

Advises on the available standards, methods, tools and applications relevant to own specialism
and can make appropriate choices from alternatives. Analyses, designs, plans, executes and
evaluates work to time, cost and quality targets. Assesses and evaluates risk. Communicates
effectively, both formally and informally. Demonstrates leadership. Facilitates collaboration
between stakeholders who have diverse objectives. Understands the relevance of own area
of responsibility/specialism to the employing organisation. Takes customer requirements into
account when making proposals. Takes initiative to keep skills up to date. Mentors colleagues.
Maintains an awareness of developments in the industry. Analyses requirements and advises
on scope and options for continuous operational improvement. Demonstrates creativity and
innovation in applying solutions for the benefit of the customer/stakeholder. Takes account of
relevant legislation.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

22

SFIA 4: Common ICT Job Profiles


Analyst Programmer
Survey respondents
SFIA 3
SFIA 4
SFIA 5

149
Sample Size

SFIA 6
SFIA 7

Job Size Alignment: SFIA 4


Most commonly identified skills for the role at job size SFIA 4
Primary Skill

Programming/software development (PROG)

2nd Skill

Systems design (DESN)

3rd Skill

Data analysis (DTAN)

4th Skill

Technical specialism (TECH)


Testing (TEST)

33
Range of
SFIA skills

Job Size Definition: SFIA 4 Enable


Autonomy

Works under general direction within a clear framework of accountability. Exercises substantial
personal responsibility and autonomy. Plans own work to meet given objectives and processes.

Influence

Influences team and specialist peers internally. Influences customers at account level and
suppliers. Has some responsibility for the work of others and for the allocation of resources.
Participates in external activities related to own specialism. Makes decisions which influence the
success of projects and team objectives.

Complexity

Performs a broad range of complex technical or professional work activities, in a variety of


contexts. Investigates, defines and resolves complex problems.

Business skills

Selects appropriately from applicable standards, methods, tools and applications. Demonstrates
an analytical and systematic approach to problem solving. Communicates fluently orally and
in writing, and can present complex technical information to both technical and non-technical
audiences. Facilitates collaboration between stakeholders who share common objectives.
Plans, schedules and monitors work to meet time and quality targets and in accordance with
relevant legislation and procedures. Rapidly absorbs new technical information and applies
it effectively. Has a good appreciation of the wider field of information systems, their use in
relevant employment areas and how they relate to the business activities of the employer or
client. Maintains an awareness of developing technologies and their application and takes some
responsibility for personal development.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

23

SFIA 4: Common ICT Job Profiles (continued)


Database Administrator
Survey respondents
SFIA 3
SFIA 4
SFIA 5

296
Sample Size

SFIA 6
SFIA 7

Job Size Alignment: SFIA 4


Most commonly identified skills for the role at job size SFIA 4
Primary Skill

Database administration (DBAD)

2nd Skill

Database/repository design (DBDS)

3rd Skill

Programming/software development (PROG)

4th Skill

Data management (DATM)


Systems design (DESN)

26
Range of
SFIA skills

Job Size Definition: SFIA 4 Enable


Autonomy

Works under general direction within a clear framework of accountability. Exercises substantial
personal responsibility and autonomy. Plans own work to meet given objectives and processes.

Influence

Influences team and specialist peers internally. Influences customers at account level and
suppliers. Has some responsibility for the work of others and for the allocation of resources.
Participates in external activities related to own specialism. Makes decisions which influence the
success of projects and team objectives.

Complexity

Performs a broad range of complex technical or professional work activities, in a variety of


contexts. Investigates, defines and resolves complex problems.

Business skills

Selects appropriately from applicable standards, methods, tools and applications. Demonstrates
an analytical and systematic approach to problem solving. Communicates fluently orally and
in writing, and can present complex technical information to both technical and non-technical
audiences. Facilitates collaboration between stakeholders who share common objectives.
Plans, schedules and monitors work to meet time and quality targets and in accordance with
relevant legislation and procedures. Rapidly absorbs new technical information and applies
it effectively. Has a good appreciation of the wider field of information systems, their use in
relevant employment areas and how they relate to the business activities of the employer or
client. Maintains an awareness of developing technologies and their application and takes some
responsibility for personal development.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

24

SFIA 4: Common ICT Job Profiles (continued)


ICT Support Engineer
Survey respondents
SFIA 3
SFIA 4
SFIA 5

53
Sample Size

SFIA 6
SFIA 7

Job Size Alignment: SFIA 4


Most commonly identified skills for the role at job size SFIA 4
Primary Skill

Service desk and incident management (USUP)

2nd Skill

Applications support (ASUP)


Service level management (SLMO)

26

Systems installation/decommissioning (HSIN)


5th Skill

Information management (IRMG)


Problem management (PBMG)

Range of
SFIA skills

Programming/software development (PROG)


Job Size Definition: SFIA 4 Enable
Autonomy

Works under general direction within a clear framework of accountability. Exercises substantial
personal responsibility and autonomy. Plans own work to meet given objectives and processes.

Influence

Influences team and specialist peers internally. Influences customers at account level and
suppliers. Has some responsibility for the work of others and for the allocation of resources.
Participates in external activities related to own specialism. Makes decisions which influence the
success of projects and team objectives.

Complexity

Performs a broad range of complex technical or professional work activities, in a variety of


contexts. Investigates, defines and resolves complex problems.

Business skills

Selects appropriately from applicable standards, methods, tools and applications. Demonstrates
an analytical and systematic approach to problem solving. Communicates fluently orally and
in writing, and can present complex technical information to both technical and non-technical
audiences. Facilitates collaboration between stakeholders who share common objectives.
Plans, schedules and monitors work to meet time and quality targets and in accordance with
relevant legislation and procedures. Rapidly absorbs new technical information and applies
it effectively. Has a good appreciation of the wider field of information systems, their use in
relevant employment areas and how they relate to the business activities of the employer or
client. Maintains an awareness of developing technologies and their application and takes some
responsibility for personal development.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

25

SFIA 4: Common ICT Job Profiles (continued)


ICT Systems Test Engineer
Survey respondents
SFIA 3
SFIA 4
SFIA 5

42
Sample Size

SFIA 6
SFIA 7

Job Size Alignment: SFIA 4


Most commonly identified skills for the role at job size SFIA 4
Primary Skill

Testing (TEST)

2nd Skill

Business process testing (BPTS)


Programming/software development (PROG)

20

Quality assurance (QUAS)

Range of
SFIA skills
Job Size Definition: SFIA 4 Enable
Autonomy

Works under general direction within a clear framework of accountability. Exercises substantial
personal responsibility and autonomy. Plans own work to meet given objectives and processes.

Influence

Influences team and specialist peers internally. Influences customers at account level and
suppliers. Has some responsibility for the work of others and for the allocation of resources.
Participates in external activities related to own specialism. Makes decisions which influence the
success of projects and team objectives.

Complexity

Performs a broad range of complex technical or professional work activities, in a variety of


contexts. Investigates, defines and resolves complex problems.

Business skills

Selects appropriately from applicable standards, methods, tools and applications. Demonstrates
an analytical and systematic approach to problem solving. Communicates fluently orally and
in writing, and can present complex technical information to both technical and non-technical
audiences. Facilitates collaboration between stakeholders who share common objectives.
Plans, schedules and monitors work to meet time and quality targets and in accordance with
relevant legislation and procedures. Rapidly absorbs new technical information and applies
it effectively. Has a good appreciation of the wider field of information systems, their use in
relevant employment areas and how they relate to the business activities of the employer or
client. Maintains an awareness of developing technologies and their application and takes some
responsibility for personal development.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

26

SFIA 4: Common ICT Job Profiles (continued)


Network Administrator
Survey respondents
SFIA 3
SFIA 4
SFIA 5

34
Sample Size

SFIA 6
SFIA 7

Job Size Alignment: SFIA 4


Most commonly identified skills for the role at this job size
Primary Skill

IT operations (ITOP)

2nd Skill

Technical specialism (TECH)

3rd Skill

Information security (SCTY)

21

Network support (NTAS)


Systems installation/decommissioning (HSIN)
6th Skill

System software (SYSP)

Range of
SFIA skills

Job Size Definition: SFIA 4 Enable


Autonomy

Works under general direction within a clear framework of accountability. Exercises substantial
personal responsibility and autonomy. Plans own work to meet given objectives and processes.

Influence

Influences team and specialist peers internally. Influences customers at account level and
suppliers. Has some responsibility for the work of others and for the allocation of resources.
Participates in external activities related to own specialism. Makes decisions which influence the
success of projects and team objectives.

Complexity

Performs a broad range of complex technical or professional work activities, in a variety of


contexts. Investigates, defines and resolves complex problems.

Business skills

Selects appropriately from applicable standards, methods, tools and applications. Demonstrates
an analytical and systematic approach to problem solving. Communicates fluently orally and
in writing, and can present complex technical information to both technical and non-technical
audiences. Facilitates collaboration between stakeholders who share common objectives.
Plans, schedules and monitors work to meet time and quality targets and in accordance with
relevant legislation and procedures. Rapidly absorbs new technical information and applies
it effectively. Has a good appreciation of the wider field of information systems, their use in
relevant employment areas and how they relate to the business activities of the employer or
client. Maintains an awareness of developing technologies and their application and takes some
responsibility for personal development.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

27

SFIA 3/4: Common ICT Job Profile


Web Developer
Survey respondents
SFIA 3
SFIA 4
SFIA 5

44
Sample Size

SFIA 6
SFIA 7

Job Size Alignment: SFIA 3/4


Most commonly identified skills for the role at job size SFIA 4
Primary Skill

Programming/software development (PROG)

2nd Skill

Database/repository design (DBDS)

3rd Skill

Testing (TEST)

4th Skill

Project management (PRMG)

22
Range of
SFIA skills

Job Size Definition: SFIA 4 Enable


Autonomy

Works under general direction within a clear framework of accountability. Exercises substantial
personal responsibility and autonomy. Plans own work to meet given objectives and processes.

Influence

Influences team and specialist peers internally. Influences customers at account level and
suppliers. Has some responsibility for the work of others and for the allocation of resources.
Participates in external activities related to own specialism. Makes decisions which influence the
success of projects and team objectives.

Complexity

Performs a broad range of complex technical or professional work activities, in a variety of


contexts. Investigates, defines and resolves complex problems.

Business skills

Selects appropriately from applicable standards, methods, tools and applications. Demonstrates
an analytical and systematic approach to problem solving. Communicates fluently orally and
in writing, and can present complex technical information to both technical and non-technical
audiences. Facilitates collaboration between stakeholders who share common objectives.
Plans, schedules and monitors work to meet time and quality targets and in accordance with
relevant legislation and procedures. Rapidly absorbs new technical information and applies
it effectively. Has a good appreciation of the wider field of information systems, their use in
relevant employment areas and how they relate to the business activities of the employer or
client. Maintains an awareness of developing technologies and their application and takes some
responsibility for personal development.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

28

SFIA 3: Common ICT Job Profiles


Developer Programmer
Survey respondents

127

SFIA 3
SFIA 4
SFIA 5

Sample Size

SFIA 6
SFIA 7

Job Size Alignment: SFIA 3


Most commonly identified skills for the role at this job size
Primary Skill

Programming/software development (PROG)

2nd Skill

Testing (TEST)

3rd Skill

Systems design (DESN)

4th Skill

Database/repository design (DBDS)

29
Range of
SFIA skills


Job Size Definition: SFIA 3 Apply
Autonomy

Works under general direction. Uses discretion in identifying and resolving complex problems and
assignments. Usually receives specific instructions and has work reviewed at frequent milestones.
Determines when issues should be escalated to a higher level.

Influence

Interacts with and influences department/project team members. Has working level contact
with customers and suppliers. In predictable and structured areas may supervise others. Makes
decisions which may impact on the work assigned to individuals or phases of projects.

Complexity

Performs a broad range of work, sometimes complex and non-routine, in a variety of


environments. Applies methodical approach to problem definition and resolution.

Business skills

Understands and uses appropriate methods, tools and applications. Demonstrates an analytical
and systematic approach to problem solving. Takes the initiative in identifying and negotiating
appropriate personal development opportunities. Demonstrates effective communication skills.
Contributes fully to the work of teams. Plans, schedules and monitors own work (and that
of others where applicable) competently within limited deadlines and according to relevant
legislation and procedures. Absorbs and applies technical information. Works to required
standards. Appreciates the wider field of information systems, and how own role relates to other
roles and to the business of the employer or client.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

29

SFIA 3: Common ICT Job Profiles (continued)


ICT Support Technician
Survey respondents

79

SFIA 3
SFIA 4
SFIA 5

Sample Size

SFIA 6
SFIA 7

Job Size Alignment: SFIA 3


Most commonly identified skills for the role at this job size
Primary Skill

Service desk and incident management (USUP)

2nd Skill

IT operations (ITOP)

3rd Skill

Network support (NTAS)

4th Skill

Applications support (ASUP)

5th Skill

Systems installation/decommissioning (HSIN)

27
Range of
SFIA skills

Job Size Definition: SFIA 3 Apply


Autonomy

Works under general direction. Uses discretion in identifying and resolving complex problems and
assignments. Usually receives specific instructions and has work reviewed at frequent milestones.
Determines when issues should be escalated to a higher level.

Influence

Interacts with and influences department/project team members. Has working level contact
with customers and suppliers. In predictable and structured areas may supervise others. Makes
decisions which may impact on the work assigned to individuals or phases of projects.

Complexity

Performs a broad range of work, sometimes complex and non-routine, in a variety of


environments. Applies methodical approach to problem definition and resolution.

Business skills

Understands and uses appropriate methods, tools and applications. Demonstrates an analytical
and systematic approach to problem solving. Takes the initiative in identifying and negotiating
appropriate personal development opportunities. Demonstrates effective communication skills.
Contributes fully to the work of teams. Plans, schedules and monitors own work (and that
of others where applicable) competently within limited deadlines and according to relevant
legislation and procedures. Absorbs and applies technical information. Works to required
standards. Appreciates the wider field of information systems, and how own role relates to other
roles and to the business of the employer or client.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

30

SFIA 3: Common ICT Job Profiles (continued)


ICT Customer Support Officer
Survey respondents

41

SFIA 3
SFIA 4
SFIA 5

Sample Size

SFIA 6
SFIA 7

Job Size Alignment: SFIA 3


Most commonly identified skills for the role at this job size
Primary Skill

IT operations (ITOP)

2nd Skill

Client services management (CSMG)


Network support (NTAS)

25

Service desk and incident management (USUP)


Testing (TEST)

Range of
SFIA skills

Job Size Definition: SFIA 3 Apply


Autonomy

Works under general direction. Uses discretion in identifying and resolving complex problems and
assignments. Usually receives specific instructions and has work reviewed at frequent milestones.
Determines when issues should be escalated to a higher level.

Influence

Interacts with and influences department/project team members. Has working level contact
with customers and suppliers. In predictable and structured areas may supervise others. Makes
decisions which may impact on the work assigned to individuals or phases of projects.

Complexity

Performs a broad range of work, sometimes complex and non-routine, in a variety of


environments. Applies methodical approach to problem definition and resolution.

Business skills

Understands and uses appropriate methods, tools and applications. Demonstrates an analytical
and systematic approach to problem solving. Takes the initiative in identifying and negotiating
appropriate personal development opportunities. Demonstrates effective communication skills.
Contributes fully to the work of teams. Plans, schedules and monitors own work (and that
of others where applicable) competently within limited deadlines and according to relevant
legislation and procedures. Absorbs and applies technical information. Works to required
standards. Appreciates the wider field of information systems, and how own role relates to other
roles and to the business of the employer or client.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

31

Workforce Planning Solutions


It is difficult to imagine any new business, product or service that wont be delivered either digitally, or achieve
scalability and cost efficiency through the use of technology.
Within this context, understanding the ICT professional skills of your workforce is essential for future success.
Otherwise how will your organisation acquire the skills needed for the future, and resource the human capital
capability required to take your organisation from where you are today, to where you want to be in 3, 5 and 10
years?
This White Paper demonstrates that effective job design is critical to successfully executing your strategic and
tactical business plans. While a job role is commonly identified by a primary skill, the diversity of skills identified
by survey respondents demonstrates that organisations apply secondary skills differently to achieve competitive
advantage.
For an individual, understanding job design trends allows you to identify skill development areas that afford you
the best potential to deliver on your career ambitions.
For organisations, it is far more complex. It is not easy to accurately identify the skills of your workforce. SFIA
is not prescriptive concerning performance parameters, and as a result there is inconsistent application. This
includes both over and under estimating of skills by ICT Professionals themselves, their line managers, and
education and training providers in the development solutions they offer.
Skill assessment services are core business for ACS, having completed formal skills assessment for nearly
100,000 ICT professionals over the last decade. The range of ACS assessment services include:
Accreditation of undergraduate and some post graduate degrees to ensure students are prepared for initial
professional practice
ACS Professional Certifications including CP and CT
Registered Training Organisation services issuing nationally recognised qualifications and statements of
competency
Skilled migration assessments for applicants interested in skilled migration to Australia
SFIA capability assessments for both individuals and organisations profiling their workforce.
ACS is best placed to support the establishment of professional benchmarks within ICT work teams, and
organisations. Through our SaaS solution, MySFIA Corporate edition assists organisations achieve agility and
optimise project management efficiency.
The solution provides organisations with vital management reporting on ICT skill audits. These include skills
by job role, skills by person, skills by work team, and skills by workforce allowing organisations to capture
both technical and professional skill proficiency, and easily identify where skills gaps exist enabling these to be
addressed in recruitment processes and through investments in workforce development.
The solution is unique in that if offers the ability to overlay multiple frameworks in addition to SFIA. Whether
organisations have their own leadership frameworks, behavioural frameworks, or other competency
frameworks, MySFIA Corporate editions allows for ease of integration with SFIA.

ACS | Common ICT Job Profiles & Indicators of Skills Mobility - ICT Skills White Paper | 30 December 2013

32

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