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Volume 20 Number 1
Winter/Spring 2010



Canadian Travel Intentions Survey Results
Winter/Spring 2010 Volume 20 Number 1

4 President’s Message

12 Government Relations

14 Newsworthy

17 Awards

17 Upcoming Events

18 New Members

19 Who’s Where Now

19 Advertisers Index

5 2010 Conference Wrap-up

8 Room Service
Suppliers fit hotels with high-tech style

10 2010 Canadian Travel Intentions Survey

Roomers Association Editor  Sales Executives 5255 Yonge Street, Suite 1000 Senior Vice President
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Anthony P. Pollard Sharon Komoski Kevin Brown the association


President’s Message

I n December 2009 the Government of

China announced it was granting Canada
Approved Destination Status or ADS, a
goal which the Hotel Association of Canada
(HAC) has long sought and lobbied for.

Structure of Trips
Communications (Check In & Welcome)
Allocation of Rooms
The ADS designation will make it easier for Now is the time to prepare for our Chinese
Chinese Nationals to visit Canada for leisure guests. An old Chinese proverb says it best: “A
purposes. China is the fastest growing market man without a smiling face must not open a
in the world and travel to Canada is expected shop.” In other words, if you don’t look after
to increase by 50 per cent by 2015. your guest, someone else will.
In response to ADS and to prepare hoteliers If you are interested in receiving a copy
for Chinese guests, HAC has researched and of the Canadian Hospitality for Chinese
written the Canadian Hospitality for Chinese Guests Guide please contact our office
Guests Guide. The Guide contains details on at
Chinese Culture, Religion & Spirituality, Travel
Facts & Issues, Leisure Activities, Language as Tony Pollard
well as protocol and etiquette in areas such as: President

Hospitality Insurance Program

HED Insurance and Risk Services is pleased to offer an How Will You Benefit?
exciting “Protected Self-Insurance” Program (PSIP) • Immediate significant savings off present premiums;
for the Canadian Lodging and Hospitality Industry. • Potential for returns of premium;
• Full coverage reviews and access to a comprehensive
Five of Canada’s lodging and hospitality associations blanket limit policy;
have joined together to create the Hospitality Insurance
• Full insurance protection;
Program. This program has already grown to insure over
1,000 properties making it the largest hospitality insurance • Long-term rate stability;
program in Canada. • Loss prevention and risk management services.

Justin Friesen • 1-800-665-8990 ext. 7211 • •



2010 Conference

O n Feb. 3 and 4, 2010, over

500 attendees enjoyed in-
dustry introspection, infor-
mative speaker sessions and networking
opportunities at the 2010 Hotel Asso-
ciation of Canada Annual Conference
at the Fairmont Royal York Hotel in
Toronto. While much of the conference
focused on the recent economic crisis,
it also examined other pressing issues in
the industry, such as the impact of social
media and ways to make properties more
environmentally friendly.
First on the agenda was the HAC an-
nual general meeting on Feb. 3, during
which outgoing chair Will Schmidt was
presented with a Lifetime Membership
Award. The meeting also saw Scott Al-
lison, vice-president of sales and market-
ing at Marriott Lodging Canada, ush- and David Paton looked at technologies vices introduced a new Protected Self-
ered in as incoming chair. that can help properties reduce their car- Insurance Program for the Canadian
At the HAC tradeshow, more than 40 bon footprints and save thousands on lodging industry. Several organizations
exhibitors represented a wide range of utility bills, reducing electricity, natural have banded together to create the
products and services during the two- gas, fuel oil and propane consumption largest hospitality program in Canada,
day conference. New this year were sup- without compromising guest comfort. known as the Hospitality Insurance Pro-
plier presentations, held by several com- In another presentation, Grant Ostir gram, which has grown to insure over
panies on the tradeshow floor. Canopco from HED Insurance and Risk Ser- 1,000 hoteliers.



Above: Honourable Rob Moore,

Minister of State – Small Business & Tourism
(left to right) Stan Stabner, Ecolab, Outstanding Supplier of the Year; Justin Keating, Hôtel du Vieux
Québec, Energy & Environment Winner; Wayne Stoughton and Diana Helferty, Westin Ottawa, Below Michele McKenzie, President
Energy & Environment Winner; Honourable Rob Moore; Paulette Hicks, Delta Brunswick, – Canadian Tourism Commission
Humanitarian Winner; Matthew Smallacombe, Fantasyland Hotel, Human Resources Winner.

The next day, conference goers had the opportunity to hear Capping off the day was the conference’s closing plenary ses-
the latest in market trends during the morning plenary ses- sion: “Buyers and Sellers Square Off.” Moderated by David
sion: “Linking Consumer Behaviour with the New Economic Larone of PKF Consulting Inc., the session featured well-
Reality.” Presenters Avery Shenfeld, chief economist at CIBC known CEOs from some of the country’s largest hotel com-
World Markets Inc. and one of Canada’s foremost economists, panies interacting with the CEOs of Canada’s largest meeting/
and Peter Yesawich, chairman and CEO of YPartnership, held convention, leisure and corporate travel buyers, creating a live-
back-to-back presentations designed to shed light on what’s in ly discussion of interest to all those in attendance.
store for 2010 after one of the worst years on record – more On Feb. 4, attendees also had the chance to mingle at the sixth
specifically, whether travel will recover to previous levels or if annual Hall of Fame Awards of Excellence luncheon. After a
consumers have simply changed their habits forever. special introduction by Michele McKenzie, president of the
Shenfeld discussed some of the numerous factors that could Canadian Tourism Commission, awards were presented to
play a role in the Canadian travel industry, namely the U.S. several outstanding HAC members who have demonstrated
economy. He also predicted a shift in tourism from families to significant accomplishment, exemplary leadership and tireless
retirees, with golf as a main attraction. Yesawich touched on the commitment to Canada’s lodging industry.
use of technology as a factor in consumers’ vacation planning, The Fantasyland Hotel was awarded the Human Resources
citing several studies about Internet usage habits. Nearly two- Award for its outstanding service culture practice, and the Del-
thirds of hotel users surf the Internet for travel information, he ta Brunswick was presented with the Humanitarian Award in
stated, with pricing as one of the primary motivators for visiting recognition of its ongoing support of the community through
travel sites. a variety of initiatives. The Energy and Environment Award
Two morning breakout sessions also examined the impact of saw not one, but two, winners in 2009’s only tie, between the
the World Wide Web on the hotel industry: whether social Hôtel du Vieux Québec and the Westin Ottawa.
media like Twitter and Facebook are a distraction or a revenue New this year was the Outstanding Supplier of the Year
generator, and whether electronic distribution like Hotwire and Award, introduced to honour a long-standing allied member
Priceline spell the end of hotel pricing integrity as we know it. of the association who has made significant contributions to
After a mid-day break, attendees were able to attend several both the industry and its lodging customers. The inaugural
more informative sessions on a variety of topics, including award winner was Ecolab, selected for its high standard of
Streamlining Housekeeping Costs; Increasing Hotel Food and customer service and support and professional approach to
Beverage Profitability; Motivating the Front Line: New Ap- solving problems.
proaches for Tough Times; The Hotel Design of the Future; In late January HAC also awarded the Stephen Phillips Pas-
and How to Green Your Hotel and Generate Revenue By sion for Hospitality Bursary, which is dedicated to the mem-
Doing So. ory of Stephen Phillips, former vice-chairman and CEO



of the AFM Hospitality Corporation Inc., who passed away
from cancer in 2007. The 2009 bursary, awarded to a hospi-
tality student who best represents the qualities that Phillips
brought to the industry, went to Kathlene Depooter, a student
in the Hotel and Food Administration Program at the University
of Guelph.
Following the awards presentations, the Honourable Rob
Moore, the newly appointed Minister for Small Business and
Tourism, addressed the crowd, speaking of the extensive con-
sultations he is involved in following his appointment to
the Cabinet.
The 2010 HAC conference was undoubtedly one of the year’s
highlights for many. With the industry always changing and new
trends constantly emerging, the 2011 conference is sure to bring
the same level of energy and expertise. For more information
about the conference, visit

HAC Conference Sponsors

The Hotel Association of Canada wishes
to thank the many sponsors and partners The best
of the 2010 Annual Conference & Trade
Show. Without their generosity and contin- HD means

ued support this conference would not be
the success that it is. more room
Platinum Sponsor: Trade Show Designer

Gold Sponsor:
Lounge Sponsor:
Lady Sandra Home Design service.
The Brick Hospitality Group
Carlson Hotels Worldwide
F&B Sponsors:
Silver Sponsors:
Coast Hotels & Resorts
Starbucks Coffee
Hotels Group (IHG)
PKF Consulting & Conference Pens:
Hotel Realty cm2r
Bronze Sponsors: Canadian Lodging News Bell TV pampers your guests with Canada’s best
Enbridge Hotelier HD service. With more HD channels than any other
JaniKing Western Hotelier provider, stunning picture quality and customized
Procter & LivClean programming, it gives new meaning to the term
“room service.”
Gamble Professional (Eco-friendly partner)
Call 1 877 439-8502 or visit

Human Resources
Awards Sponsor:
Canadian Tourism
Human Resource Council


M9350 Doorhanger ad.indd 1 22/06/09 5:53 PM


Suppliers fit hotels with high-tech style

H otels are opening their doors to bigger and

better technology.

Like many Canadians’ homes, they are requesting

all their technology every year, it has become increasingly
important for hoteliers to invest in the latest technology at the
time to provide the biggest bang for their buck.

“One option that Best Buy Canada has recognized to keep

and getting equipped with more “toys” than ever.
our customers in current technology without breaking their
Remember the days when rooms that offered in-house movies bank is leasing. This provides an option for our clients to have
and a coffee maker were thought to be deluxe? Well, no more. the latest and greatest without necessarily having to be out of
pocket for it,” says Fortin.
These days, hotels – and their guests – want to be plugged in,
hooked up and high-tech. But no matter how they pay for it – the message suppliers are
giving to hoteliers is simple. The value of having high-tech
“We have entered into the age of information and content options is worth more than the cost of the technology itself.
convergence,” says Geoff Baker, senior associate director
commercial sales and operations for Bell TV. “In this context “Customers have become technologically savvy…business
it has been important to look at those technology needs that travellers rely heavily on in-room technology to maintain
go into providing a high level of guest experience that is rele- productivity on the road,” says Jeff Wells, vice-president of
vant at meeting the needs of both the hotelier and the guest.” HotelSolutions North America, the leader in International
Hospitality Television Sales. “Hotels that don’t provide these
In order to keep a competitive edge and stay relevant, hotels products and services can kiss these customers goodbye.”
have to stay up-to-date on today’s technology because guests
have come to expect all the same comforts in a hotel that they What hotels want
have at home. This includes anything from flat panel TVs,
iPod alarm clocks and connectivity for laptops, video games To consumers, Bell is oft known to offer a comprehensive,
and movies. customizable menu of TV entertainment and informa-
tion at competitive rates and significantly better picture and
However, in addition to meeting the needs of the guests, hotel- sound quality.
iers also want the technology (which, let’s face it can become
obsolete and depreciate quickly) to perform one very impor- And to hoteliers, the company is also the go-to source for
tant task – earn them a hefty return on investment (ROI) guest high definition and standard definition TV program-
without breaking the bank. ming along with programming guides and welcome channels.
Bell offers high-speed Internet services, Wi-Fi, video and voice
Alex Fortin, account manager commercial sales group for Best conferencing and both local mobile and long-distance phone
Buy Canada Ltd, says that since it is not reasonable to update services as well.



“Hotels want to know that their equipment is future proof The centre of it all
to meet the needs of technology platform form changes and It’s not just guest rooms that are getting fitted with tech-
eventual requirements in the future,” says Baker. “In the case nology. Business centres are often a reflection of a hotel’s
of the flat panel digital TVs, it will be important that they have technological standard and savviness.
NTSC/ATSC/Clear QAM tuners, Pro:Idiom™ Digital Rights
Management System, MPEG-2/MPEG-4 H.264 and AC3
They are often the place to go to for guests who don’t have
decoding. Hotels are also very interested on how they can get
a personal laptop or find themselves working while away
HDTV programming for these TVs as the old analog signal
from the office.
doesn’t do them justice.”
“Business centres have become more sophisticated in that
In addition, Best Buy Canada, known as a one-stop shop for
they’re not only equipped with wireless Internet connec-
Canadians’ technology needs, supplies hotels nationwide with
tivity, but also advanced solutions such as video confer-
hotel grade flat panel TVs, iPod alarm clocks, in-suite appli-
encing equipment that allow business users to connect
ances, in-suite audio, projectors, computers and video/audio
with one another without ever having to leave the hotel,”
matrix systems.
says Carson.
Dave Carson of Allstream, which offers a range of telecom-
Wells says he supplies hotels laser copiers, monitors, photo
munications solutions, says hotels also want communication
stations and laptops for their business centres.
technology that performs multiple tasks.
Moreover Baker says video-conferencing services, faxing,
“It used to be that hotels were looking for simple things like
scanning, printing and direct wire line Internet connections
voice mail for the guest rooms, but now in-room phone systems
for more secure VPN or Citrix-based applications are tops
are often equipped with things like HTML applications and
on the business centre wish list.
interactive screens that allow the guests to order a wake-up call,
room service, theatre tickets or even pizza delivery without ever
What’s new?
having to pick up the phone,” says Carson.
Because technology is always changing, there are always
He says Allstream supplies hotels with a mix of services innovative new products that every hotel wants to impress
including telephone systems and advance unified communi- their guests.
cation solutions (such as video conferencing), local telephone
lines and long distance, and Internet connectivity and IT Radio frequency identification devices (RFID) are popular
security solutions. today, along with various other applications and services
that tie into the hotel’s property management system.
“Our primary offering to hotels is telephone equipment/unified
communications,” says Carson. “For example, Mitel is one of “The connectivity panels in rooms provide the ability for
the hospitality industry’s primary telephone system manufac- guests to have iPod & MP3 audio listening and charging,
turers, and Allstream is their largest partner in North America.” the ability to view video media from PC, camcorder, DVD
player and other devices as supported through VGA,
Bryan Gotter, vice-president corporate sales for the Ethnic composite audio/video, S-Video and HDMI connectors;
Channels Group, says he is supplying hotels with an important Interactive entertainment and USB charging,” says Baker.
service that caters to the worldwide traveller – ethnic TV chan-
nels in several different languages. While Fortin says an exciting product Best Buy Canada has
been working on is Mirror TVs.
In order for travellers to feel like they’re home, they have to be
able to understand the TV programs. “These have become a major draw at our trade shows,” says
Fortin. “It is a TV that when turned off looks just like a
“Hotels need to offer top-of-the-line services and informa- normal mirror, however, when turned on becomes a full
tion to their clients and guests, be it ethnic TV channels and HD TV with all of the clarity and eye-popping graphics
languages to International News Channels showing a broader that goes along with high definition.”
range of views from around the world,” says Gotter.
Another service Fortin says Best Buy Canada is working
Gotter, who says the Ethnic Channels Groups is just starting on is providing downloadable audio/video content to hotel
out with the hospitality industry, says the company is starting rooms through one of the companies that Best Buy owns.
out by supplying its Russia Today International News Channel
to hotels in Canada, “but our future goal is to provide them “It would provide the guests with the option to listen or
with Ethnic TV channels in several different languages,” watch whatever content they would like without the guest
he says. or the hotel having to pay for pricy rental fees,” says Fortin.



The HAC’s 2010 Canadian Travel Intentions survey indicates that expected business travel is up three per cent from last year
but leisure travel is down four per cent.
Seventy-eight per cent of leisure travellers intend to travel the same or more in Canada in 2010 and 76 per cent of business
travellers intend to travel the same or more in Canada in 2010.
“We’ve got almost half of those surveyed stating they are ‘vacation-deprived’, which tells me that while people are worried about
their jobs and are afraid to spend their money on extended travel, they still plan to travel in 2010, ” said Tony Pollard, President
of the Hotel Association of Canada.

Canadian Travellers and digital world data, indicated 21 million only eight per cent ranked brand/name
the United States Canadians viewed more than 3.1 billion of the hotel as being important when
Twenty-two per cent of travellers say videos online during the month of Feb- selecting a hotel.
they expect to take more trips to the ruary 2009. The HAC 2010 survey sup- Travellers are also looking for properties
United States in 2010 than 2009, and ports those results, with 79 per cent of with well-trained staff. Eighty-eight per
12 per cent say they would take less, leisure and 67 per cent of business trav- cent agreed that employees who have
similar to results from 2009 and 2008 ellers viewing videos or taking a virtual been properly trained for their occupa-
HAC surveys. tour of the place they are going to stay. tion provide a higher level of service.
A potentially new and disturbing trend Canadians are also wired when it comes Travellers defined “high-quality service”
has emerged with almost 20 per cent to Internet comparison-shopping, with as friendly, a desire to provide service
of Canadian travellers stating they 86 per cent leisure and 81 per cent busi- and honest and ethical behaviour.
went by car to a United States airport ness travellers looking for “specials.” Al- “Well-trained employees mean that
in 2009 to take a trip using less expen- most 60 per cent of leisure (57%) and guests get the service they deserve,”
sive airline tickets purchased for U.S. or slightly less than half of business (49%) says Pollard. “Our survey shows, while
foreign travel. travellers think they will get a better ho- there’s always room for improvement,
“Deals in the United States that are tel rate directly from a hotel rather than of those that responded a majority of
not matched by Canadian air carriers a third party booking service. travellers have not seen a drop in service
are having an impact on 18 per cent of While technology is important to trav- over the past five years.”
the air travel business in Canada,” says ellers, not everyone has GPS. A majority Friendly service is still the most impor-
Pollard. “We’ll be following this trend of travellers say they consult the web to tant attribute for business (80%) and
to see if it gets better or worse over the get directions and maps (82% leisure; leisure (84%) when choosing between
coming years. Lower fares from U.S. 85% business). accommodations offering the same
destinations hurt all of our businesses “What this tells me is a hotel’s website is rates. This attribute is more important
in Canada.” critical to a property’s success. With 88 than room service, a restaurant, high-
per cent of business and 69 per cent of speed Internet and a spa.
Web Presence is Key for Hoteliers
More and more, Canadian travellers leisure travellers getting their informa- Loyalty programs are still important,
are looking to the web for information tion on accommodations from the In- particularly for business travellers
about where they choose to stay. Thir- ternet, a web presence is key,” said Tony (44%). Additionally, it seems the way
teen per cent more business and five Pollard. “As a hotelier, if you’re not deal- to travellers’ hearts is definitely through
per cent more leisure travellers than the ing with your on-line presence, you will their stomachs. Seventy-four per cent of
HAC 2009 survey said ratings on In- lose business to those who are paying leisure and 67 per cent of business trav-
ternet booking services and other sites attention to the Internet.” ellers say a hotel with a complimentary
have a great deal of influence on where breakfast is important.
“Deals” and “Service”
they choose to stay. Eighty-five per cent Are Important to Travellers Environment Still Important
business and 79 per cent leisure travel- Price and location are more important Despite the current economic challeng-
lers consult accommodation ratings be- to travellers than the brand name of the es, environmental initiatives are impor-
fore booking stays. hotel. When asked to choose, 56 per tant to more than 40 per cent of both
Data released for 2009 by comScore cent ranked price as their first choice, leisure (44%) and business (42%) trav-
Video Metrix, a firm that measures 37 per cent ranked location second and ellers, up more than six per cent over


2009 figures. Leisure travellers’ concern Free Lunch or Dinner with Room • Loyalty programs still important,
about spending too much for a vaca- Weekend packages particularly for business
tion does not trump their worry about travellers (44%)
protecting the environment. Forty-one • Almost ¾ of travellers think proper-
per cent, similar to 2009 HAC survey ties with a formal employee train- ENVIRONMENT STILL IMPORTANT
results, of leisure travellers say they are ing policy provide better value for • More than 1/3 of business travellers
willing to pay between $1 and $5 per money, and 78% will chose a prop- say environmental amenities are im-
night to participate in a carbon off-set erty with a formal employee training portant (environmental certification
program over one with no formal
program. The beginning of an economic for hotel, green products in
employee training
recovery is also reflected in the seven per the rooms)
cent increase over 2009 survey data of • Top three things required to deliver
quality service: friendly service, • Despite economic challenges, envi-
business those who are willing to pay be-
desire to provide quality service and ronmental initiatives important to
tween $1and $5 per night to participate
in a carbon off-set program. honesty and ethical behaviour more than 40% of both leisure and
business travellers
Most firms do not have a “green travel • Travellers say hotels offered better
policy” yet, but travellers said more than service in 2009 than they did in 41% of leisure and 44% of busi-
twice as many businesses had a green 2008, 2007 and 5 years ago ness travellers will pay between
travel policy in 2009 (11%) as they did in $1-$5 per night for carbon
2008 (4%). off-set program
• Economy accommodation slightly
The survey of Canadian travellers is the more popular than mid-market with • Most businesses do not have a “green
sixth annual Canadian Travel Intention a restaurant travel policy” yet, but travellers said
study undertaken by the Hotel Associa- only 12% want luxury or more than twice as many businesses
tion of Canada. This survey was fielded “upscale” accommodations had a green travel policy in 2009
by TSN Canadian Facts and defines a (11%) as did in 2008 (4%)
traveller as someone who will stay at least • 68% will stay in at mid-market to
one night in a hotel, motel or resort. The economy accommodations TECHNOLOGY IS KEY
online survey was conducted in Decem- • While business travel is up, travellers • Your hotel website is key. Most trav-
ber 2009 among 1,524 “likely travellers” expect to pay less than $125 ellers go there to:
with a margin of error of +/- 2.5%. per night (48%)
Look at photos (89% leisure;
CORE SERVICES AND 84% business)
LEISURE Shop for “specials” (86% leisure;
• Internet reservations still more popu-
40% of leisure travellers will stay with 81% business)
lar than telephone reservations for
family/friends; both leisure and business travellers Get directions and maps (82%
32% will stay at a less expensive hotel, 41% leisure and 46% business leisure; 85% business)
motel or resort travellers use Internet Watch videos/virtual tour (79%
29% will spend less money on for reservations leisure; 67% business)
entertainment • The way to a traveller’s heart is • Web presence is critical to success.
25% will spend less on food/drink through his or her stomach Travellers get information from the
21% will stay fewer nights 74% leisure and 67% business web, including:
travellers say a hotel with a com-
BUSINESS Consult accommodation ratings
plimentary breakfast is important
26% spend less on entertainment (85% business;79% leisure)
• A core 1/3 of business travellers still
26% stay at a less expensive hotel say a business centre is important Read testimonials (55% business;
(30-33% since 2008) 56 leisure)
25% will stay fewer nights
• After a rough personal and business Read trip advisors (43% business;
23% spend less on food and drink
year, people are ready to start eating 42% leisure)
21% will travel by less expensive mode
and drinking again, particularly on Consult blogs (26% business;
• Travellers are looking for a deal. The the business side, up 5% from 2009. 22% leisure)
top three items that will make travel- What they save on their room,
lers stay at hotels more are: they may spend in the bar and/ • Free wireless Internet important for
or restaurant. business travellers
Discount accommodations—
not necessarily rates but offer • Friendly service still key for both • Social media has influence on
other amenities business and leisure travellers amenity choices


Government Relations

Government Relations

Federal Tourism Strategy Bill C-386

Last year the Hotel Association of Canada met with Prime
Minister Harper wherein he announced the government’s plan
Replacement Workers
This private members Bill, which has been introduced 11 times
for a National Tourism Strategy. On October 5, 15 government
previously, would eliminate the use of replacement workers
departments and agencies met to review the Strategy. HAC Pres-
in federally regulated industries. The HAC is a founding
ident Tony Pollard met with the new Minister of Tourism Rob
member of a National Coalition that remains at the forefront to
Moore on February 4 of this year during which he indicated that
defeat C-386.
the federal National Tourism Strategy is a top priority for the
association. The Minister’s office advises that the Strategy, which
is now with the officials at Industry Canada, will be announced Bill S-226
this spring. Video Lottery Terminals
ADS With China HAC continues to express concern with Bill S-226, which was
making its way through the federal Senate until Parliament
During Prime Minister Harper’s visit to China in December was prorogued. If passed, the Bill would amend the Criminal
2009, the Government of China announced that it was granting Code to make it illegal for provincial governments to operate
Canada the coveted Approved Destination Status (ADS). Once video lottery terminals and slot machines anywhere other than
implemented, the ADS designation will make it easier for Chinese casinos, race-courses and betting theatres.
nationals to visit Canada for leisure purposes. According to a The Bill was referred to the Senate’s Legal and Constitutional
Conference Board of Canada survey, ADS is expected to boost Affairs Committee on October 5. The Conservatives voted
the rate of travel to Canada from China by up to 50 per cent by against it, the Liberals supported it. This party-line vote is a
2015. Leisure travel in particular should rise significantly during major concern. Although the Conservative government intends
the initial 5 – 10 years. In the study, inbound travel with ADS this Bill to be reviewed after others, the unity of the Liberal
expands by approximately 50 per cent over non-ADS inbound vote suggests they may override the government at any time.
volume for China four years after achieving ADS. This corre- Now that Prime Minister Harper has appointed new Senators,
sponds to a compounded annual growth rate of 21.1 per cent tipping the balance in favour of the Conservatives, there is less
with ADS relative to 9 per cent without ADS. While ADS will likelihood that it will pass. The Bill has been heard twice in this
likely increase the number of visitors from China travelling to Committee and there is some sentiment that there is no need to
Canada for business and VFR purposes, the biggest impact is hear witnesses again; however, there is always the potential of a
expected to be on leisure travellers. quick vote at the Third Reading.


Government Relations
The HAC and its members have written the Clerk of the Minister Jim Flaherty announced plans for a Code of Conduct
Committee and each Senator on the Committee requesting an wherein he stated “the code would promote fair business prac-
appearance before the latter to testify on the severe negative and tice and ensure that merchants and consumers clearly understand
constitutional impacts this would have. the costs and benefits of credit and debit cards.” The government
invited comments from business groups and HAC has written
Neighbouring Rights letters to VISA and MasterCard CEOs as well as the Finance
Minister. The Finance Department is “reviewing its options.”
On June 27, 2009, the Neighbouring Rights Collective of
Canada, now known as Re.Sound proposed new tariffs for back-
ground music. These were published in the Canada Gazette Federal Budget 2010
and formally objected to by HAC on Aug. 21, 2009. NRCC The 2010 Federal Budget has indicated no increase in taxes. The
has responded that the proposed tariffs are fair and equitable. total amount the government spends on salaries, administration
Hearings before the Copyright Board of Canada have yet to and overhead is frozen. Some departments and agencies will have
be scheduled. budget cuts, including the Canadian Tourism Commission.
Negotiations continue with the NRCC for Tariff 5 for 2008- The CTC’s budget has been cut by $0.9 million this year,
2010. The rate proposed is 2 per cent of the compensation for $4.2 million next year and $4.2 million in 2012. The budget
music with a minimum of $62.74 per property. This tariff is document states “The review has confirmed that Canada is a
for recorded music accompanying live entertainment in bars, maturing travel destination within its primary markets. As a
recorded music for conventions, weddings and receptions and result, the Commission is significantly realigning activities in
recorded music in karaoke bars. NRCC originally proposed that order to focus on more productive markets. By implementing
the SOCAN rate be applied. Negotiations continue on reducing these changes, the Canadian Tourism Commission will position
the rate as well as the issue of retroactivity. itself to work more effectively with tourism sector stakeholders
across the country to increase awareness of Canada as a premier
Open Skies tourist destination.” This is a major concern for the HAC and
this message has been communicated to the Government.
The HAC continues to lobby elected and non elected officials
for greater access to Canada through new and improved air bilat- There is some new funding for Canada’s travel, tourism and
eral agreements. The HAC President along with the National hospitality sector.
Travel and Tourism Coalition has met with Brigita Gravitis- • Atlantic Ferry Services will receive $28 million
Beck, Director General, Air Policy Transport Canada. This was
• Marine Atlantic receives $175 million over two years
followed by a meeting with Transport Minister John Baird.
• $51 million is being provided to the Jacques Cartier and
New bilaterals have been announced with Korea, New Zealand
Champlain Bridges in Montreal over two years
and South Africa. Transport Canada continues to steadfastly
oppose any expanded air service with the United Arab Emirates. • $10 million for the Windsor – Detroit Border Crossing over
We continue our efforts to encourage the government to allow three years
Emirates to expand their footprint in Canada. The HAC has • $87 million for border upgrades over two years
brought this to the attention of the new Tourism Minister Rob
• $1.5 billion for the Canadian Air Transport Security
Moore as well as International Trade Minister Peter Van Loan.
Authority over five years (bearing in mind the government
While Canada has signed an overdue agreement with the Euro- increased the service charge last month by more than 50 per
pean Union, its other deals are modest links to low travel coun- cent which the HAC has opposed)
tries such as Iceland, Ireland, Barbados and New Zealand. If
It is not discussed but the biggest impediment for the federal
this restrictive air traffic control persists, the government will
government is how to deal with increased interest rates which
be losing more jobs and business investments for take off in the
are expected to go up this summer. Obviously this is a very big
United States. Today more than 2.5 million Canadians head to
issue for our hotels. Concurrently this is a major problem for the
U.S. airports to seek less expensive travel; in fact, Plattsburgh’s
government in its debt servicing and its strategy as a go forward
airport bills itself as Montréal Airport South.
to reduce the $56 billion deficit to its projection of $1.8 billion
in 2014. It is dependent on strong GDP growth which is ques-
Stop Sticking it to Us tionable due to the U.S. economy wherein Americans are strug-
The HAC is a founding member of the National Coalition gling with debt and will spend less on Canadian goods. We have
lobbying Ottawa to reduce the fees Canadian hotels have to pay to gone from last year’s budget of “spending is good” to this year
accept credit cards. The Quebec and Ontario Hotel Associations where “freezing is necessary.” Watch out for next year’s “slash
are also members of the Coalition. In November 2009, Finance and burn.”



The Howard Johnson Toronto well. Four thousand square feet of guest rooms in the hotel, including
East moves on to phase two of its premium and stylish ballroom and the addition of 126 Westin business
$1.2-million renovation project. meeting space have also been added. rooms which offer a contemporary
Phase 2 of the project will consist of style for travellers on the road.
50 guest rooms being upgraded with
all new furniture, fixtures, carpet, The 108-room Holiday Inn Barrie
tile, bedding and shower experiences Hotel & Conference Centre has Vancouver’s legendary Hotel Georgia,
as well as a complete upgrade to announced the culmination of a first opened in 1927, is undergoing
the properties meeting rooms and multi-million hotel renovation project. a major restoration and is scheduled
public corridors. The project is The investment is part of a $1-billion to reopen in early 2011 as the 154-
expected to be completed by late brand-wide global revitalization effort room Rosewood Hotel Georgia. The
spring and will highlight the new to showcase a more contemporary look historic Georgian Revival structure was
HoJo brand standards for bedding and feel that will eventually feature recognized as the city’s most elegant
and guest room decor. Phase three of new corporate branding and signage. hotel for years, welcoming a who’s
the renovation project will focus on The full renovation which began in who of the entertainment world. The
the remaining guest rooms as well October 2009 included remodelling property will feature a number of
as the pool and lobby area and is the lobby and front entrance, guest large suites, Sense, A Rosewood Spa, a
projected to be complete by year-end. rooms, and a fresh new look and feel fitness centre, indoor swimming pool,
to the restaurant and lounge area. nightclub and Hawksworth Restaurant.
A separate 48-storey residential tower
The 143-room Hotel Le Germain is scheduled to be completed in 2012.
Calgary welcomed its first guests in The newly built, $100-million This will be the second Canadian
February. The lobby of the hotel is Sparkling Hill Resort and Wellness property for Rosewood Hotels, which
enveloped in a dramatic 25-foot glass Hotel will be opening in April in currently operates the eco-friendly
wall that fills the lounge and front Vernon, B.C. The 152-room four- King Pacific Lodge luxury wilderness
desk area with radiant natural light. season European-inspired resort resort, on BC’s Princess Royal Island.
A state-of-the-art meetings facility, it features a 40,000-square foot Whole
consists of more than 6,000 square feet Body Wellness Spa, featuring North
of event space, in addition to elegant America’s only Cryotherapy Cold The new Fairmont Pacific Rim hotel
boardrooms and a variety of private Sauna. Sparkling Hill Resort will in Vancouver was slated to debut this
suites. Several green features were offer over 100 treatments designed March even though it was fully booked
incorporated into the design including to refresh and rejuvenate the body, for the 2010 Olympic Games. The
geothermal heating and cooling including hot stone massage, moor 377-room property combines Asian
systems, heat recovery programs and mud wraps, reflexology, aromatherapy influence with a West Coast feel in its
central room key lighting control. and a complete aesthetics program. decor and culinary offerings. Modern
guest rooms include surround sound,
media connectivity, bedside controls
The Four Points by Sheraton The Westin Calgary has completed and “TV mirrors.” The property
Winnipeg South has undergone an a four-year, all encompassing also features a rooftop swimming
extensive renovation. Two floors have renovation and renewal that included pool, meditation pods, outdoor
been added which nearly double the an enhanced new lobby, a refresh of fireplaces, 15,000 square feet of
hotel size; a new salt water mineral all meeting space and addition of meeting space and a spa. In the lobby
swimming pool with hot tub, and an two new meeting rooms, and two lounge artisanal teas and cocktails
adjacent fitness centre overlooking new restaurants. Transformations are available, and a raw bar featuring
the pool area are new features as also included the upgrade of all 525 seasonal seafood and comfort foods.



Choice Hotels Canada welcomes The Westin Wall Centre, Vancouver more than 9,900 square feet of
the following new properties to the Airport opened just in time for functional meeting space, an indoor
family: Econo Lodge, Lloydminster, the 2010 Winter Olympics. The heated pool, 24-hour business
BC; Quality Hotel & Suites, hotel’s 176 guest rooms and eight centre, fully equipped gym, valet
Langley, BC; Econo Lodge Inn unique suites all feature in-room, parking and The Apron restaurant.
& Suites, Drumheller, AB; and high-speed Internet access, dual-line
Econo Lodge, Kelowna, B.C. cordless phones and an ergonomic
workspace. The hotel also features a New York-based luxury hotels
“living wall” that incorporates 360 operator Thompson Hotels will
InterContinental Hotels Group living panels of more than 9,000 open its first international property,
(IHG) has opened its first Holiday Inn native plants. There is also a green the 102-room Thompson Toronto,
& Suites property in Kamloops, BC. roof with a large landscaped area, in May. The 16-floor property will
The Holiday Inn & Suites Kamloops
will showcase the brand’s new sign,
which is the seal of approval that
this hotel exemplifies the standards
of the $1 billion Holiday Inn brand
Tomorrow’s forecast
Tomorrow’s forecast
relaunch program. The newly built just got a lot greener.
just got a lot greener.
four-storey hotel offers more than
2,000 square feet of function space, Our commitment to saving energy through
Our commitment to saving energy through
an on-site White Spot Restaurant, and innovation and cutting-edge technologies innovation and cutting-edge technologies
a variety of amenities such as an on- Tomorrow’s
has made Manitowoc forecast ice machines America’s
has made Manitowoc ice machines America’s
site fitness centre, indoor swimming just
#1 goticea machine.
selling lot greener. Over 97%#1 ofselling
our cube
ice machine. Over 97% of our cube
pool, business centre and restaurant. ice machines meet or exceed stringent
Our commitment to saving energy through ice machines meet or exceed stringent
innovation andperformance standards such
cutting-edge technologies energy asperformance
those standards such as those
has made Manitowoc ice machines America’s
established byOver
#1 selling ice machine. ENERGY
97% of our STAR®
or CEE. For by ENERGY STAR® or CEE. For
IHG’s first sustainable hotel in Canada, ice machines meet or exceed stringent
more information on cost-saving, energy more information on cost-saving, energy
energy performance standards such as those
and the first of its type in Quebec, efficient
established byManitowoc
iceFormachines visit:
Manitowoc ice machines visit:
opened January in Saint-Hyacinthe, more information on cost-saving, energy
efficient Manitowoc ice machines visit:
QC. The 94-room Holiday Inn

Express and Suites Saint-Hyacinthe

was built to meet LEED criteria. It 2008 2008

is a high-efficient, ultra-insulated 2008

building with LED and low-voltage

fluorescent lighting. Also helping
to reduce its carbon footprint is
locally made furniture; recycled
cement; a white roof to reflect sun’s
heat; special heat-capturing water Manco Distributors Inc.
coils and custom-made natural fibre
25 Iron Street
mattresses. The new-build property
is part of the brand’s multi-faceted, Etobicoke, ON
billion-dollar relaunch program. M9W 5E3
Ph: 416-247-8422
Fax: 416-247-4648
IHG has also opened the following
two properties: the newly built,
$15-million Holiday Inn & Suites Website:
For more details consult your dealer
Surrey in downtown Surrey, B.C., or visit

its first property in the community;

and the Crowne Plaza in Hamilton,
ON, after its conversion from a
previously independent hotel.


4524_1139 ©Manitowoc 2009
For more details consult your dealer
or visit

offer 30,000 square feet of dining In a strategic alliance with Vantage electronic hotel lock parts and
and event space, including a signature Hospitality Group, Inc., Canadian accessories for all models of ILCO
restaurant operated by New York- Hospitality Group Inc. is now electronic hotel locks and systems,
based Scarpetta. Totalling 110,000 the exclusive development partner from the legacy System 700 products
square feet of hotel and amenity to represent, sell, and market the to the latest RFID solutions.
space, the property includes an Canada’s Best Value Inn brand
adjacent 336-unit condominium throughout Canada and has been The Hotel Association of Whistler
project. This represents the first time working with Vantage to create was officially formed in late 2009. As
that U.S.-based hotel management an aggressive expansion plan for a branch of the BC Hotel Association,
company Thompson Hotels has been Canada’s Best Value Inn. Vantage HAW currently represents 18 hotel
linked to a multi-use property. Hospitality is the parent company of members and 3273 hotel rooms in the
Canada’s Best Value Inn, Americas Resort Municipality of Whistler. HAW
Best Value Inn, Chinas Best Value will serve as an advocate and voice
Monte Carlo Inns has opened Inn, Value Inn Worldwide, and for the interest of the hotel industry
their seventh hotel, the 76-room the Lexington Collection. in Whistler while ensuring that the
Monte Carlo Inn Barrie Suites, views of Whistler’s hospitality industry
ON. The property features business- are represented in a meaningful,
class rooms and theme suites as Sequel Lifestyle Hotels and coherent, and coordinated way to
well as a fitness facility, meeting Resorts is pleased to announce that government and policy-makers.
facilities, business centre, restaurant a management agreement has been
and indoor salt-water pool. signed with the historic Gladstone A new agreement between Royal
Hotel in Toronto, ON. The Gladstone Roads University and Fairmont
is Toronto’s oldest continuously Hotels and Resorts will pave the
Coast Hotels & Resorts welcomes operating hotel; home to 37 artist- way for the university’s graduate
the rebranded all-suite, condo- designed guest rooms, the Gladstone certificate programs in tourism
style Coast Blackcomb Suites at is host to a variety of exhibits and management to be delivered in
Whistler to their portfolio. installations throughout the year. The Vancouver starting in September
hotel’s public space and common 2010. The agreement establishes a
areas act as a living gallery, displaying scholarship for Fairmont employees
Choice Hotels International, Inc. is works of both distinguished and up to enrol in RRU’s graduate certificate
pleased to announce the addition of its and coming Canadian artists and Tourism programs. Royal Roads will
first member hotel in Canada for the designers on a continuous basis. also receive support from Fairmont in
company’s Ascend Collection—the Inn marketing and delivering its programs
in Vancouver. The school delivers six
on the Lake hotel of Fall River, NS.
Pacrim Hospitality Services Inc, has programs to the tourism industry:
Ascend Collection is an elite network
added its 60th hotel, the 105-room a bachelor’s degree in international
of historic, unique and boutique hotels
Wingate by Wyndham Edmonton. hotel management, a master’s degree
across the U.S. and the Caribbean.
The hotel features meeting space, in tourism management, and four
The 39-room Inn on the Lake, an
an indoor pool and waterslide, graduate certificates in international
Ascend Collection hotel, offers the hotel and resort management,
intimacy of a four-star country inn hot complimentary breakfast and
free high-speed Internet service. sustainable tourism, destination
with well-appointed guest rooms and development, and tourism leadership.
one-, two- and three-bedroom suites
and a variety of other amenities.
The Alberta Hotel & Lodging
The Osoyoos Indian Band and Association has moved to their newly
Bellstar Hotels & Resorts have constructed building at 2707 Ellwood
opened the NK’ MIP Conference Drive, Edmonton, AB, T6X 0P7.
Centre in the south Okanagan.
Featuring 9,000 square feet of flexible Montreal-based lock parts and
meeting space for up to 350 the accessories supplier Kaba Ilco Inc. has
facility also offers breakout rooms, launched its new webstore at
individual meeting spaces and three The store features
alternative conference facilities. a complete selection of keycards,



Meetings & Conventions Magazine Inn Airport, St. John’s, NL; and
has announced its 2009 Gold Awards Quality Inn & Suites Bayer’s Lake,
Winners. Two Canadian properties were Halifax, NS. Ontario: Comfort
EVENTS honoured in the Gold Key International Inn, Sturgeon Falls; Comfort
Hall of Fame: The Fairmont Banff Inn, Brockville; Quality Suites,
Springs, Banff, AB; and the Sheraton Oakville; Comfort Inn, Kitchener;
Canadian Hotel Centre Toronto Hotel, Toronto, ON. Comfort Inn, Chatham; Comfort
Investment Conference Inn, Midland; and Comfort Inn
May 25 - 26, 2010 Congratulations to 2009 Pinnacle Toronto Northeast, Markham.
Hilton Toronto Western Canada: Comfort Inn
Award Winners: Company of the Year
– Atlific Hotels; Company of the Year, South, Winnipeg, MB; and Quality
Regional – Monte Carlo Hotel Motel Inn & Suites, Lethbridge, AB.
International; Hotelier of the Year –
David Mounteer, GM, Auberge Sainte- Travel + Leisure Magazine has
Canadian Tourism Human Antoine; and Supplier of the Year revealed its annual list of the 500
Resource Council (CTHRC) – Harry Christakis, HCA Architecture. best hotels in the world and a
HR Forum 2010 number of Canadian properties are
November 15 - 17, 2010
Starwood Hotels & Resorts recently featured. Alberta: Post Hotel &
Details TBA announced the winners of the Spa; Fairmont Chateau Lake Louise; First Annual North America Owner Rimrock Resort Hotel; and Fairmont
forum/hr_forum_2010.aspx Awards. These awards recognize Banff Springs. British Columbia:
E-mail for a the most outstanding ownership Four Seasons Resort; Wickaninnish
copy of the Preliminary Program Inn; Fairmont Chateau Whistler;
partners and their tremendous
when it becomes available.
contributions to the Starwood Hotels Sooke Harbour House; Fairmont
& Resorts portfolio. Conversion of Vancouver Airport; Wedgewood
the Year Award: The Four Points Hotel & Spa; Metropolitan Hotel
by Sheraton Winnipeg South. Vancouver; Opus Hotel; and
Fairmont Waterfront. Ontario:
BC Hospitality
Choice Hotels Canada has honoured Inn at Manitou Quebec: Auberge
Industry Conference
November 21 - 23, 2010 its top performing hotels with a 2009 Saint-Antoine; Hotel Nelligan;
Fairmont Waterfront Hotel Gold Hospitality Award. A total of Place d’Armes Hôtel & Suites;
Vancouver, B.C. 26 hotels received the company’s Omni Mont-Royal; Loews Hotel
highest level of recognition. Quebec: Vogue; and Hôtel Le St.-James.
Comfort Inn, Alma; Comfort Inn,
Laval; Comfort Inn, Mont-Laurier; The Holiday Inn Hotel & Suites
Comfort Inn, Rivière-du-Loup; North Vancouver has received the
Comfort Inn & Suites, Saint-Jérôme; IHG 2009 Torchbearer Award,
Comfort Inn & Suites, Shawinigan; the company’s most prestigious
BC Hospitality Quality Inn, Matane; Quality Suites, award. The Holiday Inn Hotel
Exposition Tradeshow Drummondville; and Econo Lodge & Suites North Vancouver is
November 22 - 23, 2010 one of only 90 properties chosen
Montmorency Falls, Boischatel. Atlantic
Vancouver Convention Centre
East, Vancouver, B.C. Canada: Comfort Inn, Bridgewater, NS; from the IHG system of more Comfort Inn, Fredericton, NB; Comfort than 4,300 hotels for achieving
Inn, Gander, NL; Comfort Inn, Halifax, the highest levels of excellence in
NS; Comfort Inn, New Glasgow, NS; all aspects of operation – from
Comfort Inn, Sydney, NS; Comfort quality to customer satisfaction.


The Hotel Association
of Canada welcomes the
following new members.

STRATEGIC Brick Hospitality Group

Michelle Nicholls,
HD Supply Facilities
Rocky Mountain Down
and Feather
PARTNERS Director of Hospitality Kate McNulty, Associate Manager, John Walker, VP Hospitality
LG Electronics Canada Inc. T: (905) 265-2804 Strategic Marketing Health Care Division
Shawn Snobelen, Director of Sales Product Categories: T: (858) 831-2000 T: (604) 421-5388
T: (416) 629-8223 Appliances; Décor; Energy Saving; or Furniture & Casegoods; Mattress/ Product Categories:
Product Categories: Box Springs; Television & Product Categories: Linens; Mattress/Box Springs/
Television & Electronics Electronics; Upholstery Products Maintenance & Repair Supplies Pillows
Bunn-O-Matic Corporation Jostco HP
ALLIED of Canada Jost Lehner, Principal
Sealy Canada Ltd.
Bill Blendick
MEMBERS Jeff Williams, T: 416-792-3800 T: (416) 540-4731
Allstream Regional Account Manager
Dave Carson, T: (905) 841-2866 Product Categories: Product Categories:
Marketing Manager Linens Furniture & Casegoods; Mattress/
T: (416) 345-2741 Product Categories: Box Springs/Pillows
Appliances; Food & Beverage KF Construction &
Development LTD Tele Info Canada
Product Categories:
Colonnade Development Inc. David Soo Hyeog Lim, President Serge Kalfon, President
Internet; Telephone
Carrie Mackenzie, T: (604) -916-0011 T: (514) 461-1311
Services & Systems
Marketing Coordinator
Bath Fitter T: (613) 225-8118 Product Categories: Product Categories:
Kevin Neville, Commercial Architectural/Interior Design Travel & Transportation; Other
Business Development Product Categories: Services; Design - Build Developer
T: (877) 395-2284 Design - Build Developer; The Global Group
Real Estate/Property Manco Distributors Inc Wayne Melamed, Hospitality
Management Services Murray Gamble, President Account Manager
Product Categories:
T: (416) 247-8422 T: (416) 661-3660 x 4747
Ethnic Channel Group
Best Buy Canada Bryan Gotter, VP Corporate Sales Product Category: Product Categories:
Tony White, Sales Manager T: (416) 736-7577 Appliances; Food & Beverage Business Centre Solutions/
T: (604) 412-1994 Products; Office Supplies
Product Categories: MRT International Inc.
Television & Electronics Scott Middleton, President VingCard
Product Categories:
T: (780) 955-3474 Rise Walker, Marketing Manager
Audio Visual Equipment/Services;
Equipment Canada - T: (972) 907-2273
Business Centre Solutions;
Sanitation Solutions Inc Product Categories:
Television & Electronics
Karen Ferris, Owner Energy-Saving Products/Services; Product Categories:
Bogdon & Gross T: (905) 607-0066 Lighting: Electrical, Batteries, Security Systems: Doors, Key
Furniture Company Accessories; Maintenance and Cards, Safes, etc.
Adam Hofman, President Product Categories: Repair Supplies
T: (519) 881-0600 Cleaning Products, Equipment, Vista Security & Investigations
Services; Maintenance and Offsetters Steve McKnight, Sales and
Repair Supplies Lucinda Iglesias, Manager Marketing Manager
Product Categories:
Business Development T: (905) 840-4085
Furniture & Casegoods; Mattress/
Global Point Energy T: (604) 699-2668
Box Springs/Pillows
Rob Hawthorne Product Categories:
Book4Time Inc. T: (705) 741-2399 Product Categories: Security Systems: Doors, Key
Roger Sholanki, CEO Consulting Services; Energy Cards, Safes, etc.
T: (905) 707-0070 Product Categories: Management/Consulting; Energy-Saving Products/Services Energy-Saving Products/Services;
Product Categories: Environmentally Friendly
Green Squad - Alternatives
Computers/Network Solutions/
Waste Management
Roy Barroso, Business PKF Consulting
Development Manager David Larone, Director
T: (613) 899-3753 T: (416) 360-5000 ext. 19
Product Categories: Product Categories:
Environmentally Friendly Consulting Services; Real Estate/
Alternatives; Recycled Products/ Property Management Services;
Recycling Research Services


Twyla Bauman, GM, Heather Hart, GM, John Mytz, GM,
Ramada Inn & Suites, Brooks, AB Sandman Suites Red Deer, AB Red Deer Lodge
Hotel & Conference Centre, AB
Darcy Blight, GM, Cindy Houston, GM,
Motel 6, Grande Prairie, AB Ramada Inn & Suites, Drumheller, AB Arlene Pavelko, GM,
Vantage Inn & Suites, Fort McMurray, AB
Mark Butler-Jenkins, GM,
Ramada Inn & Suites Clairmont, AB Steven W. James, GM,
Grande Prairie Inn, AB Winnie Schroder,
Director of Sales & Marketing,
Joey Cruz, GM,
Quality Hotel & Conference Centre Kari Koskela, GM, Le Meridien King Edward Hotel,
Grande Prairie, AB Metropolitan Hotel Vancouver, B.C. Toronto, ON

Charlotte Donnelly, GM, Brenda Lucas, GM, Avrum Senensky,

Super 8 Motel, Red Deer, AB Executive Vice-President,
Hampton Inn & Suites by Hilton,
Lakeview Hotel REIT
Monique Dutchin, GM, Barrie, ON
Best Western Westwood Inn by The Mall, Tracy Sutherland, GM,
Edmonton, AB Kathryn MacDonald, GM, Days Inn, Red Deer, AB
The Westin Edmonton, AB
Tressa Everett, GM, William Verhey,
Lakeview Inn & Suites, Brooks, AB Matthew McCormack, GM, Director of Protocol
Radisson Hotel & Conference Centre Events & Diplomatic Hospitality,
Cindy Geersten, GM, Canmore, AB
Super 8 St. Paul, AB Westin Ottawa, ON

Steve Giblin, President and CEO, Grant McCurdy, GM, Sherry Vidal, Executive Vice President,
Silverbirch Hotels & Resorts, BC Mayfield Inn & Suites, Edmonton, AB Human Resources, Accor North America.

Volker Grady, GM, Kathryn McDonal, GM, Jim Wirun, GM,

Coast Bastion Inn, Nanaimo, B.C. Westin Edmonton, AB The Wingate Inn, Edmonton West, AB

ADVERTISERS Index “Trust your housekeeping needs to Jani King”

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Canadian Tourism Human

Resource Council (CTHRC) ...............Outside Back Cover

HED Insurance & Risk Services ........................................4 HOUSEKEEPING!
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Hotel Solutions . ......................................Inside Front Cover NO Surprises!
Outsource your housekeeping needs:

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Jani-King ..........................................................................19 • Laundry operation • Management & Supervision

Manco Distributors Inc. (Manitowoc) ............................15