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Orion Technology, Inc.

ISO 9001:2008 New Employee Quality Manual (NEQM)
7000 Quest Circle NW, Suite A, Huntsville, AL 35806

ISO 9001:2008
New Employee Quality Manual
(NEQM)
ORION’s Quality Policy –
"Create real customer value by delivering superior performance on time and
within budget, and by continually improving our systems and customer
satisfaction in a manner consistent with our personal and corporate values,
growth, and success."

Approved March 20, 2013
Earl Hubbard, President/CEO
Orion Technology, Inc.
Revised March 18, 2013
This manual is intended for the sole use of ORION employees, and is provided to customers for informational purposes
only. The contents of this manual may not be reprinted in whole or in part without the express written permission of
ORION.

received its ISO certification in 2005. As such. Based on this commitment. The purpose of this orientation is to familiarize you with the most basic precepts of ISO 9001:2008 quality requirements and the Company’s QMS. In the military. Maintaining our certification requires the Company’s management team to be fully committed to ensuring ISO requirements are fully implemented in all aspects of our business operations and activities. It is not intended to make you an expert in the implementation and management of our ISO 9001:2008 QMS. an effective QMS requires us to continually seek quality process improvements in the way of effectiveness and efficiency. we have invested significant time. 6.S. and resources to implement a Quality Management System (QMS) that meets ISO 9001:2008 quality standard requirements. ABOUT ORION’s ISO CERTIFICATION. Inc.collectively referred to as (ANAB). It also requires our ORION employees to be fully committed to ensuring that ISO-related guidelines and requirements are being met on a continuous basis. Huntsville. AL 35806 NEW EMPLOYEE ISO 9001:2008 ORIENTATION 1. PURPOSE. 2013 This manual is intended for the sole use of ORION employees. 5. In order to maintain our ISO certification. it becomes increasingly more important to manage our growth in ways that won’t compromise the quality of the services being providing to our customers. SAI Global. As our Company continues to grow. Finally. and to become more competitive. Its purpose is to facilitate and support international trade by developing standards that people everywhere across the globe recognize and respect. 4. Orion Technology. Welcome to ORION and Congratulations on Your Selection For Employment With Our Team! You’re joining a team that is proud of its commitment to providing outstanding quality service to its customers. Headquartered in Australia. Switzerland. to reduce the cost of poor quality. Inc. and is provided to customers for informational purposes only. WHAT IS ISO 9001:2008? The acronym ISO stands for the International Organization for Standardization. The contents of this manual may not be reprinted in whole or in part without the express written permission of ORION. relax and please familiarize yourself (to a point of good understanding) what ISO 9001:2008 implies relative to your employment with ORION and your role in support of our Company’s QMS. The ANAB is the U. 2 Revised March 18. this becomes particularly important in ensuring quality management standards are in place for the international community to recognize and adhere to. INTRODUCTION. conducts this review. a basic premise of ISO is to seek continual quality improvement. 3. ORION undergoes a rigorous audit-based review each year. WHY DID ORION CHOOSE “THE ISO PATH?” Our company chose to follow ISO 9001:2000 because we believe there is always a need to control or improve the quality of our services to our customers. HOW DOES ISO AFFECT YOU. accreditation body for quality management. It was set up in 1947 and is located in Geneva. In today’s global market place. 2. SAI Global is certified and endorsed by the American National Standards Institute (ANSI)-American Society for Quality (ASQ) National Accreditation Board . THE ORION EMPLOYEE? As stated above. effort. ISO achieves this purpose through the participation and support of its member-State bodies that consist of 127 countries. Suite A. . SAI Global is internationally recognized as a leading quality management service provider.Orion Technology. ISO 9001:2008 New Employee Quality Manual (NEQM) 7000 Quest Circle NW. Our ISO Registrar.

and quality management-approved processes. and is provided to customers for informational purposes only. and is provided to customers for informational purposes only. especially as it pertains to serving our customers and in execution of our assigned employee-related responsibilities. and is provided to customers for informational purposes only. Inc. ISO 9001:2008 Quality Management Review Team (QMRT) Manual 305 Church Street. the Quality Management Review Team (QMRT) Manual. The Company’s QMS is supported by procedures and guidance contained in four (4) key documents – the Quality Manual (QM). The contents of this manual may not be reprinted in whole or in part without the express written permission of Orion Technology. The contents of this manual may not be reprinted in whole or in part without the express written permission of Orion Technology. WHAT NOT TO DO. and is provided to customers for informational purposes only. validated. Suite 717. and is provided to customers for informational purposes only. verified. and build on their understanding of these requirements. Inc. As a matter of Company Administrative policy. Suite A. Another important aspect of your 3 Revised March 18. Orion Technology. AL 35801 Revised on 9/15/2010 10:47:00 AM This manual is intended for the sole use of Orion employees. Finally. Huntsville. Inc. The contents of this manual may not be reprinted in whole or in part without the express written permission of Orion Technology. Our objective is to provide outstanding quality service in a manner that’s consistent with our Company’s Quality Policy and is consistent with what our customers deserve and expect. our Company’s view is that… “If it ain’t broke. we cannot afford to conduct our business activities in ways that are “personality driven” or based on “ad hoc” procedures. UNDERSTANDING ORION’s QMS. One of the most basic features of ISO is its orientation to being “process” oriented and its intent to foster total commitment for continual quality improvements. ISO 9001:2008 Quality Process Owner (QPO) Manual 305 Church Street. This manual contains the necessary information to develop and implement a quality process consistent with ISO 9001:2008 standards. ISO 9001:2008 Quality Management Review Team (QMRT) Manual 305 Church Street. Revised on 9/15/2010 10:47:00 AM This manual is intended for the sole use of Orion employees. AL 35806 there’s an old saying… “If it ain’t broke.Orion Technology. including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements. developed. Suite 717. The contents of this manual may not be reprinted in whole or in part without the express written permission of Orion Technology. Huntsville. Suite 717. all ORION employees are required to understand the basic precepts of ISO 9001:2008 quality requirements. don’t fix it!” Relative to ISO. AL 35801 Orion Technology. In short. This is done so in an effort to achieve more effective and efficient results relative to our quality processes and our QMS as a whole. ISO 9001:2008 Quality Manual 305 Church Street. Revised on 9/15/2010 10:47:00 AM This manual is intended for the sole use of Orion employees. 7. we request that you be good stewards of our customer’s assets and resources. Inc. Huntsville. The goal of Orion’s QMS is to enhance our Customers’ overall satisfaction through effective application of the system. you’re not looking hard enough!” We expect all of our employees to continually look at their assigned areas of responsibilities in ways that embrace continual quality improvement-related initiatives. The contents of this manual may not be reprinted in whole or in part without the express written permission of ORION. Huntsville. 8. ISO 9001:2008 New Employee Quality Manual (NEQM) 7000 Quest Circle NW.the New Employee Quality Orientation (NEQO) Manual. Suite 717. This requires higher levels of personal accountability for what goes well and not so well with respect to performing our quality service-related responsibilities. 2013 This manual is intended for the sole use of ORION employees. Quality Process Owner (QPO) Manual and this manual . . Inc. Our business activities have to be supported by well thought out. Orion Technology. AL 35801 Orion Technology. AL 35801 Revised on 9/15/2010 10:47:00 AM This manual is intended for the sole use of Orion employees. Huntsville.

Given this. ORION’s QUALITY OBJECTIVES: Our Company quality objectives will be consistent with the “spirit and intent” of ISO 9001-2008 standards which are to:     Reduce costs and increase efficiency by good management of key processes. and by continually improving our systems and customer satisfaction in a manner consistent with our personal and corporate values. All the referenced manuals are available for review (and download) on the Company’s employee support intranet website. . awareness." Note: All ORION employees are required to be intimately familiar with the above policy and all that it encompasses. and morale. our Company’s quality policy is to: "Create real customer value by delivering superior performance on time and within budget. 10. Increase customer satisfaction and retention. Examples of peripheral inputs are vendor support related requirements and capabilities. and success.Orion Technology. The contents of this manual may not be reprinted in whole or in part without the express written permission of ORION. 11. a. Outputs: This refers to what the customer will receive in the way of ORION services. The intent of our Company’s policy is explained in Appendix A of our Quality Manual which our employees are requested to read and understand. Huntsville. it is important to understand some basic QMS terms. c. etc. special instructions. ORION’s QUALITY POLICY: It is ORION’s policy to ensure that our employees are providing the best possible service to our customers and that the services are provided at the best possible value. “THE BASICS. customer stated evaluation criteria. growth. 9. b. Without these input-output relationships. and these processes are “glued” together by means of many customer input-output relationships. Inputs also include any peripheral-related information that is being provided or obtained that impacts on what the customer is requesting. Suite A. 2013 This manual is intended for the sole use of ORION employees. and is provided to customers for informational purposes only. This should be reviewed against the quality process objectives targeted to be achieved for the services being provided. ISO 9001:2008 New Employee Quality Manual (NEQM) 7000 Quest Circle NW. Improve employee motivation. customer stated or internally assessed timelines. we won’t have a QMS. Inputs: This term refers to what the customer is requesting which will have a direct bearing on what the customer expects (task requirements) in the way of rendered services. we establish quality processes. In short. These input-output relationships turn a simple list of ORION processes into an integrated QMS. AL 35806 responsibilities is to understand how to develop and process continual improvements that are consistent with ORION’s Quality Policy and objectives that are provided in our ISO 9001:2008 Quality Manual. Quality Objectives: In an effort to best serve our customers. Enhance marketplace profile and profit.” Orion’s ISO 9001:2008 QMS is made up of many processes. In order to understand our QMS. Inc. quality processes detail out (in narrative or “map” form) the specific requirements that must be achieved to meet our 4 Revised March 18.

however. A summary of each section is as follows: a. we must use other means to “verify” and “validate” that our quality processes are working properly and are producing the desired result relative to our customers’ requirements. In order to ensure that our customers are receiving what is being requested. Perform management reviews. This section speaks directly to ORION managers meeting six sets of management requirements. ISO requirements consist of 8 major sections (or clauses). .  Provide quality personnel. if you are directly associated with operating the quality process. c. AL 35806 customer’s quality requirements (inputs). Quality Process Owner. Satisfy customers. A QPO is an individual who has been designated by ORION management to oversee or develop a quality process. Section 7 of the ISO 9001:2008 standard may be the most challenging section of the ISO standards to 5 Revised March 18. Suite A.Systemic Requirements. SECTION 5 . Additionally. our QMS only has to address five set of requirements which are spelled out in ISO 9001:2008 Sections 4 through 8. a quality infrastructure. 12. SECTION 6 – Resource Requirements: Section 6 of the ISO 9001:2008 standard requires us to identify and provide the necessary resources to: support our quality processes. and a quality work environment. you must read and understand the requirements contained in ORION’s QPO Manual. d. The contents of this manual may not be reprinted in whole or in part without the express written permission of ORION. and is provided to customers for informational purposes only. SECTION 7 – Product Realization. OVERVIEW OF ISO 9001:2008. Inc.Orion Technology. maintain. This section requires us to establish a QMS that complies with ISO 9001:2008. Specifically. b.  Ensure competent personnel are in place to operate our quality processes and to manage the Company’s QMS.” If the objectives are not measurable. SECTION 4 . These objectives should be quantifiable “measurable. They are to:       Support quality. and control our QMS. To implement. Control our quality system.Management Requirements. To most. or are designated to develop a quality process. Huntsville. all processes are driven by established and documented quality objectives. ISO 9001:2008 New Employee Quality Manual (NEQM) 7000 Quest Circle NW. d. Establish a quality policy Carry out quality planning. 2013 This manual is intended for the sole use of ORION employees. we are to:    Develop and implement the quality processes with a commitment for continually improving the effectiveness of our QMS.

Orion Technology. AL 35806 understand. This includes the monitoring and measuring of our quality processes that make up ORION’s QMS. ISO 9001:2008 New Employee Quality Manual (NEQM) 7000 Quest Circle NW. measuring. Section 8 of the ISO 9001:2008 standard requires us to carry out remedial activities that focus on monitoring. IN SUMMARY. 2013 This manual is intended for the sole use of ORION employees. and development our quality processes with our focus on first defining product design that requires development of the inputs and outputs.  Approve our quality process outputs before we release them to our customers and then use these outputs to control product quality. realizing what the product (or in our case. This includes control of our purchasing functions. this is referred to as “product realization”…or more simply put. monitored. In general.  Not agreeing to supply the services to our customers unless we have conducted the necessary analysis to ensure we can provide quality services. 6 Revised March 18. Section 8 – Remedial Requirements (Measuring & Monitoring our Quality Processes and QMS). Huntsville. and is provided to customers for informational purposes only. and to take immediate “corrective actions” when a “nonconformity” is detected.  Conduct reviews. Section 7 expects us to:  Control our services through good planning and analysis and by means of controlling our quality processes. service) requirement is. 13. please take a step back and look at it from a “big picture” perspective. Initially. In a “nut-shell. In ISO terms. The main intent of remedial requirements (or auditing) is to:  Ensure our processes can demonstrate conformance to our customer’s requirements and to improve our QMS. design. however. . and validations of our quality processes and then manage any changes made to the processes. and to plan and perform internal audits.  Have in place “preventive measures” that lower the likelihood of incidents of non-conformance relative to our quality processes or QMS. verifications. Note: In such cases.  Plan.” this section focuses on developing the necessary quality processes to meet our customers’ requirements.  Measure our outputs and to pay special attention whenever process outputs cannot be measured.  Monitor and measure customer satisfaction. ISO requirements appear to be complicated. Suite A. as well as to understand the interconnection of the processes used to serve our customers. The contents of this manual may not be reprinted in whole or in part without the express written permission of ORION. Inc. or verified. Note: If non-conformances are detected. and analyzing our quality processes. we are required to document that these special processes can produce planned results. corrective actions must immediately be taken whenever quality processes fail to achieve planned results.

we request that you participate in a short ISO-based assessment. You’re requested to complete the assessment and return your answers to our Human Resource Manager for review. and is provided to customers for informational purposes only. Welcome to ORION! Earl Hubbard. President/CEO Orion Technology. the service provider should. Please keep in mind. ASSESSMENT. ISO. You trust that the service provider will deliver to you what you’re paying for in the way of service or delivery of a product. As a customer. and have the necessary procedures and processes in place to ensure that what ever he/she has promised to deliver you in fact is delivered to you consistent with your expectations. In order to accomplish this. AL 35806 Much of what you’ll note relative to the Company’s QMS is common sense. the product (or service) provider should take the necessary actions to correct any problems or issues that may be adversely affecting him/her from achieving your satisfaction. . Again. If you need assistance. To aid in your understanding of our QMS. If established quality standards are not being met. The contents of this manual may not be reprinted in whole or in part without the express written permission of ORION. Huntsville. you expect to get the best possible service for your money. 15. The Company’s ISO Quality Management Representative will also be available to further assist in your understanding of our QMS. to a great extent. 7 Revised March 18. SEEKING ASSISTANCE. Look at our QMS and the governing ISO requirements from a customer’s perspective. The information provided in this orientation letter and the ISO 9001:2008 New Employee Orientation Briefing Packet provide the necessary information to correctly answer all the questions. If it isn’t. if he’s concerned with your personal satisfaction. Inc. start with your supervisor or our ISO trained company auditors. works off this same principle…ensuring the necessary processes and procedures are in place to deliver a quality product or service to its customers on time. Inc.Orion Technology. Suite A. 14. ISO 9001:2008 New Employee Quality Manual (NEQM) 7000 Quest Circle NW. there are plenty of resources within the company to help further facilitate your understanding of ISO 9001:2008 requirements. 2013 This manual is intended for the sole use of ORION employees. take certain steps. He should also take the necessary steps to ensure quality improvements are constantly being sought and implemented to meet our future customer expectations. then we must implement the necessary changes that facilitate real quality improvements in an effort to achieve total conformity with established quality standards.

Customer focused. & continual improvement. improved effectiveness/efficiency. a & c. increased profit. The contents of this manual may not be reprinted in whole or in part without the express written permission of ORION. 6. Sections 1-8. Quality Management Representative. Quality Process Owners (QPO). Only one answer may be circled. 3. a and b. and efficiency. b. d. ISO Auditors. Keep well informed of ORION QMS requirements and standards. Satisfied customers. What are your key responsibilities as it relates to supporting ORION’s QMS? a. None of the above. CEO. enhanced market profile. c. Company President and Support Services. effectiveness & efficiency. Satisfied customers. and efficiency. and the Employee Handbook. Sections 4-8. 5. and Customer Relations. . c. improved effectiveness/efficiency. QPO Manual. ORION’s QMS is supported by which Manuals? a. d. b. QMRT Manual. Customer focus. a through c. What are the major QMS managing bodies? a. d. b. 2013 This manual is intended for the sole use of ORION employees. Huntsville. c. Customer focus. b. QPOs and QMRT. c. c. 1. 4. Strive for continuous improvement of established quality processes. & improved employee motivation/morale. d. AL 35806 New Employee Quality Management System (QMS) Assessment Instructions: Please circle the best answer for each question. effectiveness. Sections 2-6. d. QMRT Manual and the ISO Process Maps. and the QPO Manual. 8 Revised March 18. Quality Manual. enhanced market profile. Internal Customers. Customer focused. What are the main objectives of ISO 9001:2008? a. & continual improvement. 2. Quality Manual. c. Return this answer sheet to ORION’s Human Resource Office.Orion Technology. b. ISO 9001:2008 New Employee Quality Manual (NEQM) 7000 Quest Circle NW. Inc. Quality Manual. effectiveness. & improved employee motivation/morale. process oriented. External Customers. and is provided to customers for informational purposes only. increased profit. HR. Enhanced marketing profile. The Company’s QMS is supported by which ISO sections? a. What best describes the overarching concepts of ISO a. Ensure conformance with established quality objectives. e. b. process oriented. Sections 5-9. Enhanced marketing profile. Suite A. d. effectiveness & efficiency.

Huntsville. Business Development. Business Operations. what are (or is) the most essential components to its success? a. d. Inc. c. a. and is provided to customers for informational purposes only. If you have issues. ISO 9001:2008 New Employee Quality Manual (NEQM) 7000 Quest Circle NW. a & b. c. IT and Business Operations. c. Quality Quality Quality Quality Management Review. b. 2013 This manual is intended for the sole use of ORION employees. ISO Auditor. d. Suite A. The QMRT. Employee’s commitment to continual improvement and preventive actions. Employee’s commitment to providing quality service to his/her customers and efforts to achieve continual quality improvements relative to his/her customer’s requirements. d.Orion Technology. ISO Quality Management Representative or ISO Auditors. who are the best resources to provide assistance. 10. concerns. The contents of this manual may not be reprinted in whole or in part without the express written permission of ORION. AL 35806 7. Quality issues or improvement initiatives are reviewed and approved by: a. c. 9 Revised March 18. Employee’s understanding of the procedures contained in the Company’s QPO Manual? 8. d. Support Services. Relative to ORION’s QMS. Process Development. Training. a & b. . or questions regarding ORION’s QMS. b. Your supervisor. b. or IT. What is considered to be the most “critical” feature of the Company’s QMS? a. 9. comments. Audit Process. HR. The Quality Management Representative. b. The ISO Auditor(s). Employee’s understanding of the Company’s ISO Quality Manual.