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Stephanie Martel

Manchester, NH 03104
(603) 858-5500
Proficient in Microsoft Word, Excel, Power Point, Outlook, GoTo Meeting, Skype Business,
Survey Methods, SXE, Blackboard, Siebel, ARIBA, Lotus Notes and QuickBooks.
Excellent customer service and communication skills
Detail oriented and very meticulous
Able to quickly adapt to new situations and systems
Resourceful in organizational skills and time management
Experienced in interviewing, hiring, and on-site training for new staff
Experienced in traveling and training internationally
Indirect inventory management for manufacturing environments including product
distribution, procurement and inventory accuracy
Training and Development Specialist
March 2014- January 2016
Industrial Distribution Group, Nashua, NH
Responsible for developing and delivering training on software applications, procedures, and
daily activities to both company and customer associates in 150 locations in North America,
Asia and Europe focusing on inventory management and supply chain solutions
Provided instructor led training at remote locations and distribution centers as well as via
web and conference call meetings
Assisted in daily problem resolution and process improvement for customer locations to
provide a positive and comprehensive customer experience
Team member in Managing Improvement and Change Process responsible for people and
process development for 2,000+ employees including Associate Continuing Education,
process analysis, problem resolution and internal process audits
Internal auditor to customer locations for adherence to Customer contract and key process
metrics including but not limited to payment terms, discount rates, markup percentages,
cycle counting, and service levels. Also audited to billing schedules, safety protocols,
standard operating procedures and human resources training and development programs
Trained systems and processes onsite internationally with and through translators where
applicable. Locations included the United Kingdom, Czech Republic and China
Instrumental in Cost Savings throughout the organization by assisting in development and
roll-out of New/Updated LEAN automated processes
Employed knowledge of database to provided detailed data analysis for new customer golive projects prior to launch
Acted as training lead within an implementation team for individual new site go-lives to
provide training, ensure all requirements were met and evaluate final staff preparedness. This
included being present on site for the full go-live week to ensure launch success
Database Specialist
November 2012- March 2014
Industrial Distribution Group, Nashua, NH
Monitored inbox and processed warehouse database change requests within specified
turnaround time to maximize system efficiency
Utilized detailed Excel spreadsheets and templates to manage and update large quantities of

data for customer specific sites

Provided detailed problem solving assistance through phone and e-mail to customers and
national warehouses
Continuously analyzed data team processes and made suggestions to streamline workflow
and increase productivity and efficiency
Took on additional time sensitive projects when needed
Administrative Processor (NH Return to Work Program)
May 2012 - June 2012
Legal Data Management Inc., Manchester, NH
Six week training program through NH Unemployment
Refreshed general computer and Microsoft Office skills to better support employers needs
Learned high volume scanning and PDF creation
Assisted in designing company website to enhance market presence
Customer Care Professional
October 2010 - March 2011
United Health Group, Hooksett, NH
Maintained efficient customer service in a high volume call center
Upheld privacy standards and HIPPA regulations
Recorded accurate call documentation and patient data entry
Provided detailed claims and medical authorizations analysis
Utilized full understanding of insurance processing, protocols, and coverage guidelines
Cancer Resource Specialist
September 2006 - October 2010
American Cancer Society Patient Service Center, Framingham, MA
Upheld collaborative work flow with Patient Service Center team
Received and maintained knowledge of ACS programs and services
Promoted and expand relationships with patients, volunteers and staff
Employed knowledge of the Cancer Resource Connection to match patients with appropriate
local resources
Exhibited responsibility by overseeing supply orders for service center as well as updates of
on-line resource database
Pharmacy Technician
July 2002- August 2006
Brooks Pharmacy, Manchester, NH
Demonstrated ability to multitask under stressful situations
Maintained excellent customer service
Utilized organizational skills to oversee medication inventory and reorders
Employed understanding of pharmacy computer systems to fulfill daily tasks including
prescription entry, customer inquiries and insurance claims processing
Trained new technician staff
Bachelor of Arts in Psychology
Southern New Hampshire University, Manchester, New Hampshire
Undergraduate teaching assistant,
Professor Elizabeth Kohler, Methods in Psychology
University of Massachusetts, Amherst

May 2013
January - May 2006

Mission University Continuing Education Courses: Helping patients and families at end of life, Contributing
to your teams success, Dealing with difficult people, Management skills- Building effective teams,
Management skills-active listening, Management skills-motivating, Understanding Behavioral Intentions.