You are on page 1of 3


Alpharetta, GA 30005

Home: 770-410-9523
Cell: 678-522-0817


Director Senior Director Vice President
Highly accomplished, results-driven technology executive with extensive experience driving
innovation in the areas of Telecom, Healthcare, Finance, and Connected Cars IT. Consistent
history of improving efficiency and productivity while reducing costs and streamlining
workflows. Proven track record of leading organizations and delivering revenue-generating
opportunities. Experienced at translating strategies into implementation plans. Able to direct
application development, process redesign, automation, and IT transformation initiatives.
Core Competencies:
Cloud Computing(SaaS/PaaS/IaaS) Internet Of Things (IoT) Financial Systems
Technology Operations Program Management Business Continuity Process
Improvement Budgeting Enterprise Architecture Change Management Compliance
Oracle/SAP Implementations Product Management Strategic Planning BI-DW/MDM

VERIZON TELEMATICS (formerly Hughes Telematics), Atlanta, GA
2009 Present
Global Director IT US, China, EU applications
Oversee the development and delivery of Internet of Things (IoT) software solutions to
meet business needs in the business, CRM, financial, supply chain, and sales areas. Manage
more than 50 senior-level direct and indirect reports and offshore/onshore contractors.
Administer multi-million dollar program budgets. Direct projects in the US, Europe, and
APAC regions. Provide innovative solutions utilizing SAP, MDM, Siebel, Fusion MW, Oracle
EBS, PLM, EDI, OBIEE-ETL (BI-DW), BRM and mobile technologies.
Selected Accomplishments:
Earned 3 Star awards for superior performance (2010, 2011, 2012).
Took over and turned around several underperforming projects and met all goals.
Implemented and led several applications through complex SOX audits including OBIEE,
MDM, IDD and IDQ projects with millions of customer records and billing information.
Reduced outstanding issues 90% in Billing and Operational reports and achieved nearzero issue rate in ERP-supply chain and financial applications.
Eliminated nearly 100% of defects for quarterly releases by focusing on continuous
improvements, automated testing, and greater quality standards.
Lowered project resource costs 50% by designing a new organizational structure to pool
resources and increase efficiency with no loss of quality.
Reduced B2B and B2C order fallout rates 90% and increased revenue assurance and
sharing through successful order completions including Oracle to SAP interfaces.
Achieved major savings by negotiating fixed price contracts with contract companies.
Operational Improvements:
Implemented successful SDLC processes for customers in the US, Europe, and China,
using software resources in multiple countries.
Formulated B2B and B2C supply chain and finance flows to move thousands of devices
each week from overseas contract manufacturers to US-based warehouses.
Established successful B2B and B2C order-to-cash, procure-to-pay, and forward/reverse
logistics models with one of the world's largest insurance companies.
Directed the development of billing, supply chain, finance, forward/reverse logistics,
and OBIEE reporting for a medical device and met all FDA and ISO requirements.

Hiren D. Desai Page 2

Consulting Technical Manager

2008 2009

Oversaw Oracle project management for North American clientele of this $22B world leader
in enterprise software solutions. Key responsibilities included project management, technical
support, operational streamlining, employee development, and cross functional team
management. Developed proposals and managed client relations.
Recipient of consistent recognition for performance and project diligence.
Instrumental in implementation of Oracle and Siebel CRM suite of products for key
high-tech corporation in Silicon Valley.
Developed repository for collection of best practices for RFP responses.
Telecommunications, Hospitality and Healthcare industries.
Successfully delivered $1M Hospitality Industry project on schedule and within budget.
2003 2007
Program Manager/Enterprise Architect - Consultant to Accenture/AT&T
Recruited to facilitate and manage program accounts for this consulting firm offering
technical support services to such clientele as AT&T and Accenture Corporation.
Reduced cycle times 30% through utilization of reusable components. Recommended
architecture and product improvements later adopted into several projects.
Recognized as Lead Oracle consultant responsible for implementing customized CRM
Order Management (PST4Life) solutions at AT&T.
Improved productivity of AT&T call center representatives by re-engineering Oracle
applications to meet client needs.
Spearheaded CRM architecture of 6 quarterly releases, including $10M in customization
of Oracles core 11i product to accommodate AT&Ts specific needs.
Successfully implemented 12 quarterly release objectives for Accenture.
Received Letter of Commendation from Accenture for superior job performance.
Achieved 24,000 orders per day success rate for the AT&T DSL system.
Reduced order fallout errors by 40% by creating a complex library of commonly used
core services.
Helped Accenture establish a global Oracle EBS training structure for complex EBS
1998 2003
Managing Principal
Charged with implementing Oracle systems and customizations for clients of $22B global
software and database manufacturer. Arranged long-term relationships with BellSouth of
Atlanta and General Electric to implement Oracle systems and carry out additional
implementations and deployments. Carried out project management, negotiations, and
vendor management. Administered project budgets ranging from $1M to $7M.
Increased revenues by arranging long-term relationships with BellSouth of Atlanta and
General Electric to implement Oracle systems and perform updates.
Implemented Oracle CRM for BellSouth, and customized $10M Oracle E-Business Suite.
Led design of a $4M marketing and financial data warehouse for BellSouth Long
Distance. Wrote white paper that led to $10M in equipment purchases from HP.
Deployed Billing-Connect System for BellSouth that included $1M in architecture.
Performed technical gap analysis for BellSouths Technology Group.
Delivered key networking products data warehouse for General Electric.
Delivered successful Oracle projects for Micros, NCR, PSE&G, Eaton, GE and a host of
Oracle Clients across North America.
Earned Consultant of the Quarter 2000 and Leadership of the Year 2000 Awards for
outstanding project management and performance.

Hiren D. Desai Page 3

1992 - 1997
Technical Manager/Enterprise Architect SMTS Research and Development
Carried out technical systems design and implementation for $30B, global
telecommunications provider. Responsibilities included project management, systems
development and testing, and technical support.
Developed and implemented Resource Tracking and Project Costing System in multidisciplinary environment. Efforts improved efficiency of service and project delivery,
enhanced customer value, and reduced costs.
Researched and developed reporting system, improving product portfolio and eventual
profitability of telecom services.
Devised Test Case Management System to test AIN services and Service Management
System with SEI-CMM process model. System ensured delivery of high quality services
through early detection and elimination of defects prior to deployment of software.
Recipient of numerous departmental head awards and departmental recognition.

M.B.A. in Management Technology, EMORY UNIVERSITY, Atlanta, GA
Recipient of Marketing Faculty Honor Award and Decision & Information Analysis Award
Graduated Beta, Gamma, Sigma the highest national honor
M.S. in Computer Science, UNIVERSITY OF CENTRAL FLORIDA, Orlando, FL
B.Tech. in Electronics Engineering, INDIAN INSTITUTE OF TECHNOLOGY, Varanasi, India

Hardware: HP, SUN and IBM platforms
Flows: Order to Cash, Procure to Pay, Order to Bill
Mobile: Android 4.x, 5.x, iOS 8.x, 9.x
Interfaces-SAP/Oracle: Oracle to SAP (GL, FA, AR, AP, Write-offs and Reversals)
Oracle: EBS 12.x, PLM 9.x Siebel CRM 8.x, SOA, OSS/BSS, OSM, BI 11.x, BRM 7.x
Informatica: Informatica 9.x, MDM, IDD, IDQ
Middleware: Tibco, AIA, SOA, Web Services, EDI
Methodologies: Siebel ePlan, DWM, AIM, Booch, MS Suite, Scrum, Agile, Waterfall
Networking: CCA, AIN Services, SNMP, CMIP, CMISE, ISO-OSI, SDLC, SNA, TLI, Sockets
Languages: C, C++, PL-SQL, JAVA, EJB, WebLogic

Publications: Complete list of professional publications available on request
Affiliations: IEEE, Telephone Pioneers of America, Whos Who in America 2000