01.

Management Review Procedure

1.0

PURPOSE

1.1

To ensure that top management systematically review the quality

management system (QMS) to ensure its continuing suitability, adequacy and
effectiveness.

2.0

RESPONSIBILITY

2.1

Top Management is responsible for administering this procedure.

2.2

Top Management is responsible for implementing this procedure.

3.0

CRITERIA

3.1

To provide Top Management with a regular review of the effectiveness of the

QMS and whole organization

3.2

To facilitate factual decision making and strategic planning through review of

measures and other data to provide control, creation of benefit and added
value to the organization

3.3

To facilitate proactive communication and feedback to the employees and

other interested stakeholders to encourage continual improvement.

4.0

PROCESS

4.1

Management Review (AS9120: 5.6, 7.4.1(b), 8.1)

4.1.1

Top Management conducts planned periodic review of the QMS to ensure its
continuing suitability and effectiveness in satisfying the requirements of
AS9120, the organizations quality policy and objectives. The focus of the
reviews is on identifying:
i

Opportunities for improvement; and

ii

The need for potential changes to the QMS

4.1.2

The MR is responsible for arranging the Management Review meetings,

preparing any summary reports, meeting agenda and meeting minutes as
necessary for the meeting. The MR records the scheduled dates for the
meetings.

4.1.3

Meeting attendees includes at least one member of top management plus

other staff as invited. Minutes of the Review will be kept including names of
attendees. Notes from other meetings & reviews may be discussed and
admitted into the records. Selected results of the Management review should
be communicated to the employees.

Revision: 4 Date: October 20, 2014

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01. Management Review Procedure

4.1.4

The Management Review Meeting must review all the items listed in the table
below at least once per year. Some items, e.g. process metrics, are important
may need to be reviewed more frequently (e.g. monthly) so as to achieve
effective management control. The input data for each item must include the
relevant material listed in the table. Data reviewed in this process also
determines Customer Satisfaction. If deficiencies are found, an internal
CPAR shall be created to address them.

4.1.5

Output from the meeting must relate to: (AS9120A: 8.4 Analysis of Data)

1
2
3

Improving the effectiveness of the QMS and its processes;

ii

Improving the product and service related to customer requirements;

iii
Evaluating resource needs
Item
Review action items from previous meetings.
Review the suitability of the Quality Policy.
Review process performance and product conformity including suitability and
achievement of the quality objectives and other measures. Based on this review,
recommend any potential issues that require a CPAR.
Review feedback from customers and other interested parties including data relating
to customer perception of whether the organization has met customer requirements
(include positive feedback as well as complaints). Review customer delivery
performance.
Review results of internal and external quality audits findings. Based on the review,
recommend any potential issues that require a CPAR.

Review summary and status of CPARs, RMAs and other non-conformities. Based on
the review, recommend any potential issues that require a CPAR.
7 Review Vendor performance:
Any changes to vendor list (approve or disapprove any vendors)?
Any changes to vendor approval process or vendor qualifications (e.g. new
material or outsourced process or increased vendor analysis)?
Any suggestions for improving mutually beneficial vendor relationships (one of
the ISO 9000 quality principles)
Based on this review, recommend any potential issues that require a CPAR.
8 Review any changes or requirements that might affect the QMS, e.g. revisions to the
ISO 9001 Standard or legal & regulatory issues or new processes
9 Review resource issues such as:
Human current adequacy and future needs, competency, training, organization
chart and job descriptions (responsibility, authority and communication);
Process Equipment adequacy, suitability and maintenance including IT policy;
Facility adequacy, suitability and maintenance of buildings, work environment
and services (e.g. communications)
10 Any other business or quality planning. (e.g. financial, social, environmental,
statutory, regulatory, marketing, etc)
Revision: 4 Date: October 20, 2014
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01. Management Review Procedure

11 Based on the above management review, Top Management will determine and
record whether the QMS is still effective.
4.1.6

Top Management is responsible for ensuring that all follow-up actions as

identified in the Management Review are completed in a timely manner and
are reported at the next Management Review.

5.0

QUALITY RECORDS

Record Name
Review Minutes (incl.
Agenda and input reports)
6.0

Responsible
Person
MR

Location

Index method

QA Office

Date order

Minimum
Retention
10 Years

Change History

Revision Date
Level

Description of Change

1
2
3
4

Initial release
Revised to show reference to the AS9120 standard
Revised for upgrade to AS9120 Rev A
Added to 4.1.4 language specifying Cust Service deficiencies.

13 Sept 04
27 Aug 08
23 Aug 11
20 Oct 14

Revision: 4 Date: October 20, 2014

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