SPRINT

Type
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC
MSC

Tab
1X Call Stats
1X Call Stats
1X Call Stats
1X Call Stats
1X Call Stats
1X Call Stats
1X Call Stats
1X Call Stats
1X Data Stats
1X Data Stats
1X Data Stats
1X Data Stats
1X Data Stats
1X Data Stats
1X Data Stats
1X Handovers
1X Handovers
1X Handovers
1X Handovers
1X Handovers
1X Handovers
1X Handovers
EVDO Call Stats
EVDO Call Stats
EVDO Call Stats
EVDO Call Stats
EVDO Call Stats
EVDO Call Stats
EVDO Call Stats
EVDO Call Stats
EVDO Call Stats
EVDO Stats
EVDO Stats
EVDO Stats
EVDO Stats
EVDO Stats
EVDO Stats
EVDO Stats
MSC Paging
MSC Paging
MSC Paging
MSC Paging
MSC Paging
MSC Paging
MSC Paging
MSC Paging
MSC Paging
MSC Paging
MSC Paging

KPI
Drop_Call_Rate
CDMA_Num_Attempts
CDMA_Total_Block_Rate
CDMA_BBH_Equip_Block_Rate
CDMA_Access_Failure_Rate
Successful_Calls
PrimaryErlangs
PrimaryErlangs2
PrimaryErlangsData
1XDropCallData
1XDataTotBlkRate
1XDataSetupAttmpts
1XEstCallData
1XDataAccessFailRate
1x Data MOUs
SoftTargetRFfailRate
SSoftTargetRFfailRate
SofterReqRFfailRate
SofterTargetRFfailRate
SoftReqRFfailRate
SSoftReqRFfailRate
1XHardHHfailRate
DropCall
TotalBlk
EqBlkRt
SuccessRate
Attmpts
DOConnFail
DOTotConnFail
DOHardHHfailRateReq
DOHardHHfailRateTarget
AveReqDRC
PSTfwd
PSTrev
DataVol
CCocc
RABbusy
DOAveFwdBurst
1stVoicePageSuccessRate
2ndVoicePageSuccessRate
3rdVoicePageSuccessRate
TotalMissedVoicePages
1stDataPageSuccessRate
2ndDataPageSuccessRate
3rdDataPageSuccessRate
TotalMissedDataPages
1stSMSPageSuccessRate
2ndSMSPageSuccessRate
3rdSMSPageSuccessRate

KPI
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes

Current
Threshold
Type
Deviation
None
Deviation
Standard
Deviation
Deviation
Deviation
None
Deviation
Deviation
None
None
None
None
None
Standard
Standard
Standard
Standard
None
None
None
Deviation
Deviation
Deviation
Deviation
None
None
None
None
None
None
None
None
None
None
None
None
Deviation
Deviation
Deviation
Deviation
Deviation
Deviation
Deviation
Deviation
Deviation
Deviation
Deviation

MSC MSC Paging CDMA Cell 1X Call Stats CDMA Cell 1X Call Stats CDMA Cell 1X Call Stats CDMA Cell 1X Call Stats CDMA Cell 1X Call Stats CDMA Cell 1X Call Stats CDMA Cell 1X Call Stats CDMA Cell 1X Call Stats CDMA Cell 1X Data Stats CDMA Cell 1X Data Stats CDMA Cell 1X Data Stats CDMA Cell 1X Data Stats CDMA Cell 1X Data Stats CDMA Cell 1X Data Stats CDMA Cell 1X Data Stats CDMA Cell 1X Handovers CDMA Cell 1X Handovers CDMA Cell 1X Handovers CDMA Cell 1X Handovers CDMA Cell 1X Handovers CDMA Cell 1X Handovers CDMA Cell 1X Handovers CDMA Cell EVDO Call Stats CDMA Cell EVDO Call Stats CDMA Cell EVDO Call Stats CDMA Cell EVDO Call Stats CDMA Cell EVDO Call Stats CDMA Cell EVDO Call Stats CDMA Cell EVDO Call Stats CDMA Cell EVDO Call Stats CDMA Cell EVDO Call Stats CDMA Cell EVDO Stats CDMA Cell EVDO Stats CDMA Cell EVDO Stats CDMA Cell EVDO Stats CDMA Cell EVDO Stats CDMA Cell EVDO Stats CDMA Cell EVDO Stats CDMA ClusterEVDO Stats CDMA ClusterEVDO Stats CDMA ClusterEVDO Stats CDMA ClusterEVDO Stats CDMA ClusterEVDO Stats CDMA ClusterEVDO Stats CDMA ClusterEVDO Stats CDMA ClusterEVDO Stats TotalMissedSMSPages NDrop_Call_Rate NCDMA_Num_Attempts NCDMA_Total_Block_Rate NCDMA_BBH_Equip_Block_Rate NCDMA_Access_Failure_Rate NSuccessful_Calls NPrimaryErlangs NPrimaryErlangs2 NPrimaryErlangsData N1XDataMOUs N1XDropCallData N1XDataTotBlkRate N1XDataSetupAttmpts N1XEstCallData N1XDataAccessFailRate NSoftTargetRFfailRate NSofterTargetRFfailRate NSSoftTargetRFfailRate NSofterReqRFfailRate NSoftReqRFfailRate NSSoftReqRFfailRate N1XHardHHfailRate NDropCall NTotalBlk NEqBlkRt NSuccessRate NAttmpts NDOConnFail NDOTotConnFail NDOHardHHfailRateTarget NDOHardHHfailRateReq NAveReqDRC NPSTfwd NPSTrev NDataVol NCCocc NRABbusy NDOAveFwdBurst NDrop_Call_Rate NCDMA_Num_Attempts NPrimaryErlangs2 NSuccessful_Calls NCDMA_Total_Block_Rate NCDMA_BBH_Equip_Block_Rate NCDMA_Access_Failure_Rate NPrimaryErlangs yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes Deviation Deviation None Deviation Standard Deviation Deviation Deviation None Deviation None None None None None None Standard Deviation Standard Standard None None None Deviation Deviation Deviation Deviation None None None None None None None None None None None None None None None None None None None None .

MAJOR Threshold Std Attempts Bad Direction Increase Increase Increase Increase Decrease Decrease Decrease Increase Increase Increase Increase Increase Increase Increase Increase Decrease Decrease Decrease Decrease Increase Decrease Decrease Decrease Increase Decrease Decrease Decrease New Threshold Type Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Trigger KPI Min # Attempts CRITICAL Threshold Std Attempts Trigger KPI Min # Attempts .

Increase Increase Increase Increase Increase Decrease Decrease Decrease Increase Increase Increase Increase Increase Increase Increase Decrease Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard .

OUTAGE Threshold Std Attempts Trigger KPI Min # Attempts .

.

Overview of KPI Thresholds Type of KPI Standard Deviation None Bad Direction Increase Decrease Attempts Current KPI value is compared to expected performance absolute value for the customer perf Current KPI value is compared to a 7 day moving averaged based on Time of Day. There i . If there is No Thresholding applies to this KPI. Basically a data point to use for monitoring purposes This means that as the KPI gets "higher" that this is BAD performance to compare for thresh This means that as the KPI decreases in value that this is BAD performance to alert for thres This is the minimum # of attempts that must have occurred in the interval for the threshold to alert.

e threshold to alert.value for the customer performance SLA/expectations on Time of Day. There is a min for both Standard and Deviation thresholding . rformance to alert for thresholding. If there is no 7 day MA (new office). standard value is used until MA is established or monitoring purposes ance to compare for thresholding.