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Complete Yamaha USB Driver Troubleshooting for Windows XP

After any bad MIDI/USB cables and jacks have been ruled out as culprits (by
using with other devices, on other computers, switching cables, etc.), the
following steps should be performed
Preliminary Steps:
1) With the computer turned OFF, make sure that the MIDI instrument is already
turned ON, plugged into the USB MIDI interface (or cable), and that the other
end is not plugged into the computer USB port yet.
NOTE: It is also a good idea to unplug any other unneeded USB devices from
the computer, and then plug them back in after the USB MIDI driver has been
installed.
2) Turn the computer ON.
Plugging into a Different USB Port:
Because each USB port has its own address, Windows will sometimes not
recognize the connection if it is attached to a different USB port than that which
was originally used during the USB Driver installation. On the other hand,
Windows will sometimes not recognize the connection even if it IS attached to
the original USB port, so plugging the cable into a different one and browsing to
the USB Driver again points Windows in the right direction and solves the
problem:
1) Connect the Yamaha USB MIDI interface (or cable) a different USB port on
the computer. The computer screen automatically displays the Welcome to the
Found New Hardware Wizard screen.
NOTE: On some older computers, the USB port may need to be enabled in the
computer BIOS settings. If the New Hardware Wizard screen does not appear,
contact the computer manufacturer for steps required to enable the USB port in
the BIOS.
2) If the screen says, Can Windows connect to Windows Update to search for
software?, click the radio button to the left of No, not this time.
3) Click the <Next> button.
4) Click the radio button to the left of Install from a list or specific location
(Advanced).

5) Click the <Next> button.


6) Click the radio button to the left of Search for the best driver in these
locations..
7) Check the box to the left of Include this location in the search:.
8) Browse to the folder where the USB driver files were stored.
9) If an error message appears saying that a disk is needed, browse to the driver
location again from the current screen.
10) Click the <Next> button. The wizard installs the software.
11) Once the installation has completed, click the <FINISH> button.
12) After a few seconds, the System Settings Change screen is displayed. Eject
any floppy disks, if necessary, and click the <Yes> button to restart the
computer.
Deleting Multiple Installs of Yamaha USB MIDI Driver:
When initially installing the Yamaha USB MIDI Driver on a computer running
Windows 2000 or Windows XP, a user may have an incorrect setting on the
computer or connected USB MIDI device; thinking that the driver was installed
incorrectly, they may attempt to re-install the driver multiple times, which can
cause further problems with the devices recognizing each other. If a computer
has had devices installed and is now having problems, use the following steps to
delete the duplicate drivers:
1) Click on the <Start> menu button.
2) Select Run.
3) Type cmd.exe in the Open: window.
4) Click the <OK> button.
5) In the new command window type:
set devmgr_show_nonpresent_devices=1
6) Press the [Enter] key.
7) Type: start devmgmt.msc

8) Press the [Enter] key. Device Manager will now launch.


9) Click the View menu at the top of the Device Manager window.
10) Select Show hidden devices.
11) Under Sound, video and game controllers there should only be one
Yamaha USB MIDI Driver. If more than one is displayed, there is probably
one that shows clearly (current), while the others are grayed-out. Right-click
on each grayed-out one, select Uninstall, and click the <OK> button.
12) Reboot Windows.
13) Verify that all the correct settings have been made in Windows, in the MIDI
Device settings of the software program, and on the connected USB MIDI
device.
Removing the Yamaha USB MIDI Driver:
If the installed driver is still not working, it may have somehow been corrupted.
Follow the steps below to uninstall the driver.
1) Connect the Yamaha USB MIDI interface (or cable) to the computer USB
port.
2) Click the START menu at the bottom left corner of the Windows XP Desktop.
3) Click on 'Control Panel'.
4) If Switch to Classic View appears on the left side of the Control Panel
window, click on it. If not, skip this step and proceed to step 4.
5) Double-click the 'System' icon.
6) Click the Hardware tab.
7) Click the <Device Manager> button.
8) Select the View menu from the menu bar.
9) Select Devices by type.
10) To the left of 'Sound, video and game controllers', there is a small button;
click on this if it has a + sign.

11) Under 'Sound, video and game controllers', there should be a list of drivers.
If 'Yamaha USB MIDI Driver' is in the list, remove it by right-clicking on it and
selecting 'UNINSTALL'.
12) Click the <OK> button.
13) When the screen comes on asking if you want to restart the computer, click
the <No> button.
14) Shut down the computer completely.
15) Unplug the Yamaha USB MIDI interface (or cable) from the computer USB
port.
Deleting the Yamaha MIDI-USB Driver icon from the Control Panel screen
1) Left-click on the Windows <Start> button in the lower left corner.
2) Select Search.
3) Click on All files and folders.
4) In the window below All or part of the file name:, type .cpl.
5) Click on the <Search> button. There will be many .cpl files displayed, possibly
including multiple xgusb.cpl files.
6) When the search has finished, find the xgusb.cpl file to the left of
C:\WINNT\system32 or C:\Windows\system32, then right-click on it and
delete it, in order to delete the Yamaha MIDI-USB Driver icon from the
Control Panel screen.
NOTE: The remaining xgusb.cpl files may be deleted if it is desired to remove
all remaining Yamaha software.

Removing the Yamaha USB Driver Files from the Windows XP Registry:
After a Yamaha USB driver has been manually removed from Device Manager in
Windows, there may sometimes still be some leftover files in the Windows
Registry which can cause conflicts or other problems. Since there is no actual
uninstall program for Yamaha USB drivers, it may be necessary to remove these
files from the Windows Registry, in order to completely uninstall the driver.
WARNING: The following steps have the potential to delete some files that are
needed for the Windows operating system to run properly. If the user chooses to
perform these steps, it will be at their own risk. Yamaha is not responsible for any
problems with Windows that this may cause.
First, Back up the Settings in the Windows XP Registry:
1) Click the Windows <START> menu button.
2) Select 'Run'.
3) Click in the 'Open:' window and type 'regedit'.
4) Click the <OK> button.
5) Select the 'File' menu from the menu bar.
6) Select 'Export' from the menu drop-down list.
7) Name the backup file:
c:\abackup_(put todays date here, with no parenthesis)
8) Save the file as Type: regfile*.reg.
To Load the Backup File Back in (if Necessary):
1) Click the Windows <START> menu button.
2) Select 'Run'.
3) Click in the 'Open:' window and type 'regedit'.
4) Click the <OK> button.
5) Click My Computer in the left column.

6) Select the 'File' menu from the menu bar.


7) Select 'Import' from the menu drop-down list.
8) Type:
c:\abackup_(the date originally input, with no parenthesis)
9) Load the file as Type: regfile*.reg.
Remove Yamaha files from the Windows XP Registry:
1) Click the Windows <START> menu button.
2) Select 'Run'.
3) Click in the 'Open:' window and type 'regedit'.
4) Click the <OK> button.
5) Select the 'Edit' menu from the menu bar.
6) Select 'Find' from the menu drop-down list.
7) Click in the 'Find what:' window and type 'yamaha usb'.
8) Click the <Find Next> button. The computer will now search the Registry.
9) For each item highlighted in blue, right-click on it and delete it.
10) Press the [F3] button on the computer keyboard to search the next section.
11) Repeat steps 9 - 10 until the screen displays 'Finished'.
Downloading the latest Yamaha USB MIDI Driver for Windows XP:
1) Go to www.yamaha.com on the Internet.
2) Click on U.S.A. under the heading Musical Instruments and Professional
Audio Products.
3) Click on Service/Support.
4) Click on Search.

5) Under the heading, Enter a Keyword or Model Number, type Generic USB.
6) Click the <SUBMIT> button.
7) Click on the link for Generic USB Driver for Win XP/2000.
8) Click the <SAVE> button.
9) Browse to the Windows XP Desktop on the computer.
10) Click the <SAVE> button.
11) Go to the Windows XP Desktop and click on the USB XP 2000 icon.
12) Browse to a desired folder (to save the driver files into).
13) Click the <Unzip> button.
14) Click the <OK> button.
15) Close the WinZip Self-Extractor window.
Preliminary Windows XP Settings:
1) Click the START menu at the bottom left corner of the Windows XP Desktop.
2) Click on 'Control Panel'.
3) If Switch to Classic View appears on the left side of the Control Panel
window, click on it. If not, skip this step and proceed to step 4.
4) Double-click the 'System' icon.
5) Click the Hardware tab.
6) Click the <Driver Signing> button.
7) Click the radio button to the left of Ignore Install the software anyway and dont
ask for my approval.
8) Click the <OK> button.
9) Click the Advanced tab.
10) Click the <Settings> button in the Performance section.

11) Click the Advanced tab in the Performance Options window.


12) Click the radio button to the left of Background services.
13) Click the <OK> button.
14) Click the <OK> button again.
Installing the Yamaha USB MIDI Driver for Windows XP:
1) Connect the Yamaha USB MIDI interface (or cable) to the computer USB port.
The computer screen automatically displays the Welcome to the Found New
Hardware Wizard screen.
NOTE: On some older computers, the USB port may need to be enabled in the
computer BIOS settings. If the New Hardware Wizard screen does not appear,
contact the computer manufacturer for steps required to enable the USB port in
the BIOS.
2) If the screen says, Can Windows connect to Windows Update to search for
software?, click the radio button to the left of No, not this time.
3) Click the <Next> button.
4) Click the radio button to the left of Install from a list or specific location
(Advanced).
5) Click the <Next> button.
6) Click the radio button to the left of Search for the best driver in these
locations..
7) Check the box to the left of Include this location in the search:.
8) Browse to the folder where the USB driver files were stored.
9) If an error message appears saying that a disk is needed, browse to the driver
location again from the current screen.
10) Click the <Next> button. The wizard installs the software.
11) Once the installation has completed, click the <FINISH> button.
12) After a few seconds, the System Settings Change screen is displayed. Eject
any floppy disks, if necessary, and click the <Yes> button to restart the

computer.
Selecting the USB Port for the MIDI Music Playback Device:
1) Click the START menu at the bottom left corner of the Windows XP Desktop.
2) Click on 'Control Panel'.
3) If Switch to Classic View appears on the left side of the Control Panel
window, click on it. If not, skip this step and proceed to step 4.
4) Double-click the 'Sounds and Audio Devices' icon.
5) Click the Audio tab.
6) In the MIDI music playback section, click the drop-down arrow button on the
Default device drop-down list box.
7) Click once on Yamaha USB OUT 0-1 to highlight it.
NOTE: This may appear as 1-1, 2-1, etc., if other USB devices are connected.
8) Click the <OK> button to enable the driver.
9) Close the Control Panel window.
The Yamaha USB-MIDI Driver is now properly set up in Windows XP. To use the
USB device with a Windows XP software program, see the program owners
manual, and make sure that the MIDI IN and MIDI OUT settings of the program
are both set to Yamaha USB.
Verifying and Updating the Computer Motherboard BIOS:
If problems are still encountered, the problem may be that the motherboard of the
computer needs to be updated.
1) Find out the computer motherboard manufacturer, model number, and BIOS
version.
2) Go to the motherboard manufacturer Web site, and check the latest BIOS
version for the specific motherboard model. If your motherboard does not
have the latest BIOS version, download the BIOS update and install it.
3) Reboot the computer.

Noise Problems when using USB Connection for MIDI Data Communication
Microsoft Corporation has confirmed that a noise problem may occur when USB
audio devices are used for audio playback under Windows XP. A new update that
cures this problem has been released by Microsoft. For more detailed
information, please visit the following link:
http://support.microsoft.com/support/kb/articles/q307/2/71.asp
Additional sources of Noise on PC and Macintosh Computers:
Noise may sometimes be induced into the audio output of a computer system via
a USB connection, due to the configuration of the computer USB ports. This
noise is often exacerbated when the computer mouse is moved. This could be an
indication that the mouse is interrupting the USB port currently being used by the
attached MIDI device.
The problem can often be solved by plugging the USB MIDI device into a
different computer USB port. This is easier to troubleshoot on PC's, because they
typically have more free USB ports to choose from; Macs may sometimes only
have a couple. Computers requiring more USB ports may be able to add them
via a USB expansion card.
NOTE: A USB hub is not recommended because the hub connections simply
share a single USB port on the computer.
With MIDI devices that have regular MIDI jacks in addition to the USB MIDI jack,
the noise problem can can be resolved by using a non-USB MIDI interface, such
as a dedicated computer MIDI interface card, serial port, joystick port, or mLAN
connection.