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Jan Farren

CAREER SUMMARY
Senior Business Analyst specializes in uniting: 1) business stakeholders e.g. c-level executives, subject matter experts, end
users; 2) project team (PMO) e.g. project, product, program managers/sponsors; and 3) IT development e.g. architects,
developers, QA, trainers on complex enterprise-wide application implementations. Competent in facilitating meetings e.g.
process, requirements, JAD sessions, etc. Mature in handling change and difficult situations. Forward-looking thinking
mentality leads to quick acceptance of project vision and requirements. Naturally foresees risks/issues/opportunities and is
able to present multiple solutions. Reliable for producing on-time quality deliverables.
EDUCATION
M.S., Project Management (2009), M.S., IT Management (2000), Colorado Technical Univ., Englewood, CO.
B.S., Pre-Med/Human Nutrition (1986), Colorado State University, Ft. Collins, CO.
PROFESSIONAL ORGANIZATIONS
Member of International Institute of Business Analysis (IIBA) Member ID 89160
TECHNICAL PROFICIENCIES
Requirements Management: JIRA Agile, MS Office, Excel (pivots) Visio, SharePoint, Requisite Pro, Caliber, Doors/TAU
Project Management: JIRA/Jira Agile, MS Project, Clarity, Plan View, Team Foundation Server, ServiceNow
Process Management: BPMN, Visio, iGrafx, Autonomous Business Capabilities, Information Mapping
SDLC Methodologies: Agile/Scrum/KanBan, RUP (UML Diagram), Waterfall (BRD/FRD/SRS)
Technical Writing: Business case, investigations, agenda/minutes, vision, scope, test plans/scripts, user guides, job aids.
Languages/Databases: T-SQL, XML Spy, UML, Visual Basic, Oracle, IBM Information Analyzer
Environments: Web 2.0 eCommerce: ASP .NET, API, JSON, SOA; real-time/transaction, mainframe & batch processing
WORK EXPERIENCE
REDWOOD TRUST, INC., ENGLEWOOD, CO (Direct Hire & Contract through BWB)
10/2014 1/2016
Redwood Trust is a specialty finance company investing in mortgage and other real-estate related assets.
Sr. Business Analyst, Enterprise Data Modernization
Source to target analysis and document preparation for data warehouse integration including identifying systems of
records, gathering and analyzing source data elements, mapping and profiling source data to target environment.
Lead development of new JIRA agile application implementation for team.
Data analysis using SQL and Information Analyzer
T. ROWE PRICE, COLORADO SPRINGS, CO (Contracting through TekSystems, TGS)
07/2014 10/2014
T. Rowe Price, an international financial services corporation, is undergoing an enterprise-wide plan services assessment.
Sr. Business Analyst, Retirement Plan Services
Analyzing (300+) plans with thousands of data rows, using MS Excel pivot tables, to identify servicing areas with
potential for streamlining/automation with the goal of increasing the ratio of plans serviced by each plan coordinator.
COMPASSION INTL, COLORADO SPRINGS, CO (Contracting through TekSystems, TGS)
02/2014 05/2014
Compassion International, an international NPO providing support to impoverished children, is undergoing an enterprise-wide
as-is application and process conversion to a solution using Sales Force, .Net, and autonomous business capabilities(ABC).
Sr. Business Analyst, Project Management Office
Acting as lead on TCPT legacy application List project used for traceability of process/technology architecture.
Providing BA support to USA Response Program Manager including meeting facilitation, requirements analysis.
STEWART LENDING SERVICES, DENVER, CO (Direct placement)
08/2013 01/2014
Stewart (SLS), formerly Allonhill, provides non-biased data reviews for mortgage loan providers and servicers using in-house
proprietary application software (DDS, CCS, Rate Lock).
Sr. Business Analyst, Business Analyst team
Acted as the business process improvement lead providing guidance to less experienced BA team.
Wrote functional and system requirements for tier 2 Help Desk application enhancements and new functionality.
CORESITE, LLC. DENVER, CO (Contracting through CIBER, Inc.)
05/2013 08/2013
Coresite leases space to data warehouses and provisions related power and connectivity services.
Sr. Business Analyst, SalesForce.com BAU configuration and upgrade teams
Interim Release Management Coordinator for Saleforce.com application
Business Analyst for SFDC (Cloud-based) application integration with complex workflow .NET application
Tools: Salesforce, Service Now, MS Office/Visio, API, .NET, SQL
Methodologies: Agile/Scrum/KanBan
WELLDYNERX, ENGLEWOOD, CO (Contracting through TekSystems)
08/2012 04/2013
WellDyneRx offers electronic Pharmacy Benefit Management (PBM), high-volume mail order & specialty drug fulfillment.

Jan Farren
Business Analyst, Project Management Office
Facilitated as-is and to-be requirements sessions for full PBM lifecycle e.g. Marketing, Sales, Pharmacy Benefit Plan
Management, Patient Eligibility, Physician e-prescribing, Rx Order Fulfillment, Claims Processing, Billing Reconciliation
as enterprise moved from McKesson legacy system to multiple web-based, mobile, & kiosk applications.
CHARLES SCHWAB, ENGLEWOOD, CO (Contracting through TekSystems)
01/2011 08/2012
Schwab is a nation-wide financial services and active trading provider.
Sr. Business Analyst, Project Services team, working enterprise-wide projects including:
Organizing and facilitating JAD sessions with nationwide distributed user groups via web conferencing.
Documenting Inception/Elaboration phase deliverables e.g. vision, stakeholder rosters, use cases/models/surveys,
process flows, risk assessments, RACI charts, requirements management plans.
UAT Coordination including facilitating test script development, schedule planning, UAT validation.
DISH NETWORK, ENGLEWOOD, CO (Contracting through Insight Global)
05/2010 01/2011
DISH Network is a nation-wide satellite television provider.
Sr. Business Analyst, Business Transformation
Participated in JAD sessions, documented functional specifications and use cases for legacy rules-based legacy (CSG)
order entry/provisioning/billing application in preparation of migration to to-be (ICOMS) platform.
QWEST, DENVER, CO
(Contracting through APEX)
02/2010 5/2010
Qwest, now Century Link, is a major nation-wide telecommunications provider.
Sr. Systems Analyst, eBusiness Solutions
Member of the eBusiness Solutions team assigned to a SOA customer web-portal application for the Small Business channel
with responsibilities of writing technical use case and wireframe requirements.
CIGNA, GREENWOOD VILLAGE, CO
(Contracting through APEX)
05/2009 10/2009
CIGNA is a nationwide health insurance provider who acquired Great-West Life Healthcare.
Sr. Business Analyst assigned to documenting legacy applications preparing for enterprise migration to CIGNA platform.
COMCAST DATA CORPORATION, ENGLEWOOD, CO (Direct placement)
08/2006 - 12/2008
A nationwide cable company providing digital cable, high speed internet and voice products.
Sr. Business Analyst, Voice Billing Operations (VoIP)
Member of development team assigned to analyze and write uses cases for VoIP billing transaction-based SOA.

Assisted carrier access VoIP billing department (CABS) with $75MM annual revenue in passing SOX audits

Developed use cases for customer web portal application configured for SOA transactions
NATIONAL FLOOD SERVICES, KALISPELL, MT (Contracting through TekSystems)
06/2005 - 07/2006
Under FiServ umbrella, this company processes flood insurance policies/claims for the federal government.
Business Analyst/Consultant, Project Management Office, moving from legacy to Web 2.0 ASP .NET environment

Compiled 10 enterprise-wide business process (BPM) use cases within 30 days via JAD session meeting facilitation.
AURORA LOAN SERVICES, ENGLEWOOD, CO (Direct placement)
03/2003 - 02/2005
As a subsidiary of Lehman Brothers Financial Services they process wholesale/retail mortgage loans.
Process Analyst acting as a member of analyst team appointed to discover, document, and re-engineer wholesale lending
processes. Developed over 100 business process (BPM), procedure, and job aids for nationwide LOS application required to
demonstrate internal consistency controls and revenue stream accountability for SOX audits.
JONES INTERNATIONAL, INC.ENGLEWOOD, CO
(Contracting through Information Industries)
2001-2003
A nationwide educational institute dedicated to online and non-traditional distance learning
Requirements Team Lead responsible for managing a team of 5 BA/Technical Writers assigned to facilitate, gather,
document and manage changes to over 1500 functional requirements used for this online learning application.
KEANE, INC., LAKEWOOD, CO
(Full-time Consultant)
1998-2000
Business Analyst for this international IT Consulting Firm. Client assignments were primarily Y2K project work with:
Western Union - Process (re)engineering and disaster recovery
MoneyGram - Requirements documentation
Childrens Hospital Requirements documentation