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Cross Communication

The different of Business culture between Australia



In Phone call and communication

Friendly and easy to get to know
Common greetings: Hello or How are you
Silence can convey anger or indicate lack of comfort
When addressing business colleagues, even senior managers, the
business title is generally not used.
Tone and volume of speech - speak slowly, clearly and at a volume
where you are clearly heard. Australians tend to be more soft spoken

In Negotiation
Australians are very straightforward when it comes to business, so they
do not need to build relationships for a long time before doing business with
you. They are receptive to new ideas.
They appreciate modesty, so try not to oversell your company and do not
even think of applying aggressive sales techniques. Try to be factual, friendly
and to the point, avoiding self-importance.
If you manage to impress them, they will not make it obvious.
If you find yourself challenged to a controversial discussion during a
meeting, do not worry - it is nothing personal. They find debates entertaining
and will initiate them by making provocative statements, to which it is best
to respond with humour!
The decision making will be slower than usually, as the work environment
in Australian business culture is collaborative. Top management will consult

Do not try to rush the decision - patience is very much appreciated.

The good news is that Australians do not find it hard to say "no", so the
answer will be clear and straightforward.
Business hours are 9:00 am to 5:00 pm, Monday to Friday.
For business purposes, it is best to visit the country from March to
November, as the tourist season occurs from December to February.
Dont be afraid to use humor. Australians have a healthy sense of humor.
Aussies frequently use humor when they are under stress.

Business meetings
Meetings are only scheduled when necessary and people expect something of
value to be discussed; punctuality is expected; agenda is followed; brainstorming
and discussion occurs in short spurts.
Regarding dress code, men should wear a dark coloured, conservative business
Similarly, women should wear a smart dress or a business suit.
Anything related to Australia in a positive way is a good conversation starter.
they are so professional so emotions and feelings are not important. Business and
personal life may very well be kept separate
Australians are motivated to word hard by affliction and quality of life. Stark
contrast to other countries, where status and money are viewed as key incentives.
It is appropriate to present a business card at an introduction. Dont be surprised if
you do not get one in return, since many Australians do not have them.
Offering gifts is not part of Australian business etiquette, but it is acceptable to
bring a small gift from your country. They should be opened when received.

The "thumbs up" gesture is also a vulgar one. So be careful when you want to
express joy or victory!
Australians are not very formal, so greetings are casual and relaxed a
handshake and a smile are appropriate.
A firm, friendly handshake is the customary greeting. Women friends may kiss
and hug when greeting each other. Between men, a quick pat on the back is
considered normal if they are close friends.

Respect personal space; dont stand too close to people when talking to them.
never barge or jump into a line, always go politely to the end and wait your turn.

In phone call and communication

Different states in India each have different official languages. Central

government only recognises Hindi as the official language of India. However,
when doing business in India, English is the language of international
When addressing an Indian whom you know personally, always use the
appropriate formal title, whether Professor, Doctor, Mr, Mrs or if you do not
know their names then Sir or Madam will suffice.
Popular welcome topics include politics, cricket, films and, in recent times,
Indian Economic Reforms. Take some time to do some preparation on these
subjects, as it can be very helpful in building a positive relationship and
gaining one's acceptance.
Although Indians are tolerant people, avoid discussing religious beliefs.
Indians do not generally touch as part of communication.
Sustained eye contact is not generally the norm, especially for a woman
looking at a man.
Indians love to talk and mobile calls are dirt cheap, so there is an expectation
that you will talk often and talk for a long time.

In meeting
meeting etiquette requires a handshake. However, Indians themselves use
the namaste. This is where the palms are brought together at chest level with
a slight bow of the head. Using the namaste is a sign of your understanding
of Indian etiquette.

business cards should be exchanged at the first meeting. It is a good idea to

have it translated on one side into Hindi
Meetings should be arranged well in advance. This should be done in writing
and confirmed by phone. Avoid meetings near or on national holidays
Punctuality is expected, although being 10 minutes late will not have
disastrous consequences.
When entering a meeting room you must always approach and greet the
most senior figure first.
most of those doing business in India will do so in cities such as Delhi,
Mumbai, Bangalore and Hyderabad and with a particular socio-economic
Men shake hands with men when meeting or leaving. Men do not touch
women when meeting or greeting.
For business, men should wear suits and ties. During summer months, you
may omit the jacket.
Women should wear conservative pantsuits or dresses.

In negotiation
Indians only deal favourably with those they know and trust
in India negotiations can be slow. Decisions are always made at the highest
Indians do not base their business decisions solely on data. They use
intuition, feeling and faith to guide them. Always exercise patience, show
good character and never exhibit frustration or anger.
Do not be confrontational or forceful. Criticisms and disagreements should be
expressed only with the most diplomatic language
When negotiations end successfully continue the relationship building
process with a celebration dinner.
Invitations to the home for business discussions are not uncommon. Don't be
anxious if you're asked to lunch or dinner. Indians are very hospitable;