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QUESTIONNAIRE

Dear respondent: This questionnaire is required to determine the youngsters behaviour


towards online shopping. Your identity wont be revealed to anyone.
Please read each question carefully and indicate your response by selecting the most appropriate
choice.
1. Your Gender
a) Male b) female
2. Your age
a) Up to 15year b) 15-20year c) 20-25year d) above 25 year
3. Education qualification
a) Under graduate b) Graduate c) Post graduate
4. Familys monthly Income
a) Up to Rs.30,000 b) Rs.30,000-Rs.50,000 c) Rs.50,000-Rs.70,000 d) Rs.70,000 and above
5. Have you ever had online shopping?
a) Yes b) No
6. How many times did you have online shopping during last year?
a) Less than 5 b) 5-10 c) Above 10
8. If you never had online shopping, please specify the reason
a)
b)
c)
d)
e)

I dont know about online shopping


Risk of credit card transactions
Internet illiteracy
Risk of identity theft
Other reasons

9. How often do you use internet for shopping?


a) Never b) Rarely c)Sometimes d)Often e)Very often
10. Please select your level of agreement to the following question.
a) Strongly disagree b) Disagree c)Neutral d) Agree e )Strongly Agree
Sr.
no.
1

PARTICULARS

It is a great advantage to be able to shop at any time


of the day
I prefer traditional/conventional shopping to online
shopping
Online shopping is risky

3
4

Shopping on internet saves time

A long time is required for the delivery of products


and services
Selection of goods available on the internet is very
broad
The description of products shown on the websites
are very accurate
The information given about the product on the site is
sufficient
Online shopping is as secure as traditional shopping

6
7
8
9
10
11
12
13
14
15

While shopping online I hesitate to give my credit


card no
Internet reduces the monetary cost of traditional
shopping
Necessity of having a bank account or credit card
creates difficulty
I prefer cash on delivery than payment via
credit/debit card
I will purchase only if there is provision of home
delivery
Online shopping infrastructure in India is
underdeveloped

11. How important are each of the following factors in refraining you from shopping on the
internet.
a) Least Important b) Unimportant c) Neutral d) Important e) Very Important
Sr.
no.
1

PARTICULAR

Risk of credit card transactions

Risk of identity theft

Difficulty in returning products/items

Risk of not getting what I paid for

Risk of losing privacy

Not skilful with internet

Lack of trust worthiness of vendors

Complex compared to traditional shopping

10

More expensive than sold in retail store

Waiting to receive the product