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1

Marks: 1
Which of the following ways are appropriate ways to behave with the customer?
Choose at least one answer.

a. by helping them answer any exam questions


b. with empathy
c. with courtesy
d. with respect
Correct

Marks for this submission: 1/1.


Question2
Marks: 1
You should wear an identification badge during your time in the exam venue.
Answer:
True

False

Correct

Marks for this submission: 1/1.


Question3
Marks: 1
If invigilators dont fully understand their role, what could happen as a result?
Choose at least one answer.

a. the British Council will administer more exams


b. exam boards might complain
c. candidates might complain
d. the British Council could lose business
e. the British councils reputation could be damaged
Please review Module 01
Partially correct

Marks for this submission: 0.75/1.


Question4
Marks: 1
Which one of the following is not one of our core values?

Choose one answer.

a. friendliness
b. integrity
c. valuing people
d. creativity
e. mutuality
f. professionalism
Please review Module 01
Incorrect

Marks for this submission: 0/1.


Question5
Marks: 1
If the income the British Council receives from its examinations administration service exceeds the cost of
administering the exams what happens to the money?
Choose one answer.

a. the income is invested in service improvements or other areas of the


British Councils work
b. The candidates get a refund.
c. The money is given to other charities.
d. The money is given to British Council managers as a bonus
Correct

Marks for this submission: 1/1.


Question6
Marks: 1
As an invigilator, you need to understand that if you work with anyone under 18, child protection is integral to
your work.
Answer:
True

False

Correct

Marks for this submission: 1/1.


Question7

Marks: 1
Child protection means protecting children from physical, emotional or sexual abuse or neglect.
Answer:
True

False

Correct

Marks for this submission: 1/1.


Question8
Marks: 1
What things are important to remember when dealing with exam candidates?
Choose at least one answer.

a. Offer to do them favours


b. Dont talk to all candidates in the same way, but alter how you
speak to them according to who they are
c. Be firm but polite
d. Greet them with a smile
Correct

Marks for this submission: 1/1.


Question9
Marks: 1
You should smile at candidates as this is considered to be good practice.
Answer:
True

False

Correct

Marks for this submission: 1/1.


Question10
Marks: 1
If customers are very happy with their experience, they are mor likely to return to us and recommend us to friends
and family.
Answer:
True

False

Correct

Marks for this submission: 1/1.

Question11
Marks: 1
Which of the following should an invigilator not do during the exam?
Choose one answer.

a. Accompany a candidate to the toilet


b. Be aware of where other invigilators are located in the exam room
c. Wear high heel shoes
Correct

Marks for this submission: 1/1.


Question12
Marks: 1
Invigilators should all wear an identification badge.
Answer:
True

False

Correct

Marks for this submission: 1/1.


Question13
Marks: 1
Which of the following do you need to know before the start of an exam?
Choose at least one answer.

a. when you will be paid


b. start and end time of the exam
c. dress code
d. length of the exam
e. what material/ equipment the candidates are allowed to take
into the exam room
Please review Module 02
Partially correct

Marks for this submission: 0.75/1.


Question14
Marks: 1
Which of the following are invigilators not allowed to do during the exam?

Choose at least one answer.

a. smile
b. mark scripts
c. disturb candidates
d. use their mobile phone
Correct

Marks for this submission: 1/1.


Question15
Marks: 1
Wearing a badge helps exam candidates know who is in charge.
Answer:
True

False

Correct

Marks for this submission: 1/1.


Question16
Marks: 1
The exam room should always be branded as a British Council event.
Answer:
True

False

Correct

Marks for this submission: 1/1.


Question17
Marks: 1
Which of the following is not something you need to do as part of checking the venue?
Choose one answer.

a. ensure all pens are working


b. emergency exits to see if they are clear
c. walls for posters with possible answers in them
d. audio equipment
Correct

Marks for this submission: 1/1.

Question18
Marks: 1
Which of the following do you need to be aware of when setting up the exam room?
Choose at least one answer.

a. the room temperature is comfortable


b. there is a whiteboard or blackboard
c. the windows have curtains
d. clocks are visible and synchronised
Correct

Marks for this submission: 1/1.


Question19
Marks: 1
Which one of the following is not part of exam set up?
Choose one answer.

a. Do not allow any talking or moving while the papers are being
collected and counted. Check for any writing of live test materials on
desk labels.
b. Check the seating plan and make sure that you know which rows and
section you are invigilating.
c. Make sure that you know who your Supervisor is so you can contact
him/her when you are in doubt.
d. Put desk label and Candidate number label as per the seating plan
Please review Module 03
Incorrect

Marks for this submission: 0/1.


Question20
Marks: 1
Which of the following do you need to check for in the washrooms?
Choose at least one answer.

a. The water pressure


b. hidden unauthorised material

c. Toilets and taps are working


Correct

Marks for this submission: 1/1.


Question21
Marks: 1
Which of the following are not allowed on the candidates desk?
Choose at least one answer.

a. pencil case
b. mobile phone
c. food
d. passport
Correct

Marks for this submission: 1/1.


Question22
Marks: 1
Which of the following features should you look at when checking a candidates identification?
Choose at least one answer.

a. mouth and chin


b. face shape
c. nose
d. eyes
e. ears
f. size of the head
Please review Module 04
Partially correct

Marks for this submission: 0.8/1.


Question23
Marks: 1
Which of the following is not acceptable support for a candidate with special needs?
Choose one answer.

a. helping the candidate find the answer


b. separate invigilation
c. extra time
d. modified papers e.g. exam papers in Braille
Correct

Marks for this submission: 1/1.


Question24
Marks: 1
You must not allow candidates to take the test without an original, valid passport / National ID card.
Answer:
True

False

Correct

Marks for this submission: 1/1.


Question25
Marks: 1
Which of the following would not be a case for special requirements?
Choose one answer.

a. candidate forgot to study this subject


b. a broken arm
c. a long term disability
d. death of a close relative
Correct

Marks for this submission: 1/1.


Question26
Marks: 1
It is ok to read or provide candidates with an explanation of the questions during the exam.
Answer:
True

False

Correct

Marks for this submission: 1/1.

Question27
Marks: 1
Which two of the following might candidates be required to fill in on their answer booklet?
Choose at least one answer.

a. date
b. syllabus title
c. telephone number
Correct

Marks for this submission: 1/1.


Question28
Marks: 1
You walk into the exam room and notice the following, but one thing is not quite right, what is it?
Choose one answer.

a. a. The exam info on the whiteboard is in very small writing and


is illegible
b. b. Invigilators are checking that all candidates in their section
transfer the answers to the answer sheets wherever relevant
c. c. invigilators are checking the ID document again during the
test
d. d. invigilators are walking up and down the aisle assigned to
them, with the exception of the listening module
Correct

Marks for this submission: 1/1.


Question29
Marks: 1
Which of the following might be typical examples of cheating?
Choose at least one answer.

a. a candidate just sitting at the desk


b. a candidate checking the palm of his/her hand
c. a candidate trying to talk to another candidate
Correct

Marks for this submission: 1/1.


Question30

Marks: 1
A candidate is allowed to keep his/her pencil case on the desk.
Answer:
True

False

Please review Module 05


Incorrect

Marks for this submission: 0/1.


Question31
Marks: 1
It is ok to allow candidates extra time to transfer their answers to the answer sheet if they have forgotten or run out of
time.
Answer:
True

False

Correct

Marks for this submission: 1/1.


Question32
Marks: 1
If you feel a candidate may be cheating the first thing you should do is stand near them so they can see they are
being watched.
Answer:
True

False

Correct

Marks for this submission: 1/1.


Question33
Marks: 1
During the exam you notice the following, which two things are not acceptable?
Choose at least one answer.

a. candidates talking to each other


b. a mobile phone on a desk
c. . invigilators are walking up and down the aisle assigned to them,
with the exception of the listening module

d. invigilators are checking the ID document again during the test.


Correct

Marks for this submission: 1/1.


Question34
Marks: 1
Candidates can start talking while the papers are being collected.
Answer:
True

False

Correct

Marks for this submission: 1/1.


Question35
Marks: 1
Which of the following can go wrong at the end of an exam?
Choose at least one answer.

a. Candidates start to leave before all papers have been collected


b. A candidate continues writing after they have been asked to stop
c. Candidates start speaking to each other after they have left the exam
room
Correct

Marks for this submission: 1/1.


Question36
Marks: 1
Which of the following is not part of your duties during an exam?
Choose one answer.

a. helping candidates answer their exam


b. collecting exam papers
c. checking candidate identification
Correct

Marks for this submission: 1/1.


Question37
Marks: 1
Exam papers do not have to be collected in reverse order.
Answer:

True

False

Correct

Marks for this submission: 1/1.


Question38
Marks: 1
You dont have to collect papers in sequence from each desk and check each candidate number against desk label.
Answer:
True

False

Correct

Marks for this submission: 1/1.


Question39
Marks: 1
You role at the end of the exam is to collect papers in sequence from each desk and check each candidate number
against desk label.
Answer:
True

False

Correct

Marks for this submission: 1/1.


Question40
Marks: 1
It is ok for candidates to take the question paper home with them.
Answer:
True

False

Correct

Marks for this submission: 1/1.