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Distant Relatives Eco-lodge & Backpackers

Terms and Conditions
The following Terms and Conditions apply to all bookings made with Distant Relatives Ltd,
whether the booking was made directly or via a partner company (e.g. tour operator, travel agent,
online booking website etc). We kindly ask that you take a moment to read them prior to making a
booking.
In these Terms and Conditions the following definitions apply:




“The Company” is Distant Relatives Limited;
“The Booking” will include arrival and departure dates, types of accommodation and number
of guests. It can also include entrance fees for an event and other special requests;
“The Guest” is the person, company, organisation or other body responsible for making the
reservation.
“Peak Season” is defined as the period of December, January, July, August and the week of
Easter ending in Easter Sunday.
“Our Partners” are participating websites through whom we allow Bookings to be made,
travel agents, tour operators or any other company/organisation whom we have authorized to
receive/ manage/ process bookings with us.

Bookings

The person making the Booking will be deemed to have accepted these Terms and Conditions
on behalf of all persons who will be staying with us under the booking once any payment is
made in relation to the booking.

All Bookings made via our Partners are made subject to these Terms and Conditions below
and above. If there is any inconsistency between the Partner’s Terms and Conditions and
these Terms and Conditions, the latter will prevail.

Arrivals and Departures

Normal check-in time is from 2:00 pm. Check-out time is 10:00 am. If you check in after
4:00 pm, please inform us by phone of your expected arrival time as well as any requests for
dinner.

Early arrivals: If you are arriving early (before 7:30am) please let us know in advance. If
arriving before 7:30am our security will show you into our common rooms where you can
await our reception staff.

If you are more than 5 hours late from your expected arrival time and are not contactable by
phone your room will be made available to others and you will forfeit any deposits paid.

Photographic Identification:
- When you check-in you will be asked to provide photographic identification.
- If you are unable to provide such identification, we may decide to cancel your booking
and you may be liable to pay the Company an amount equal to the full booking amount
plus any other costs incurred by The Company in connection with the booking.
Accordingly, any pre-payment you have made in relation to the booking will be forfeited
to The Company under this term.

Right of admission: The Company reserves the right to refuse any booking for any reason at
its own discretion.

Distant Relatives Ltd (CPR/2012/68433)
Email: distantrelativeskilifi@gmail.com | Website: www.kilifibackpackers.com | Find us on Facebook!
Tel: +254 7 708 851 64 / +254 7 875 351 45 | Postal Address: P.O. Box 126, Postcode 80108, Kilifi, Kenya

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Distant Relatives Eco-lodge & Backpackers
Terms and Conditions

The Company reserves the right to charge The Guest in full for any breakages or damage of
any kind what so ever whether intentional or not, to any of The Companies or any other
Guests facilities and/or possessions.

Deposit Policy & Payment method
ALL BOOKINGS REQUIRE 100% DEPOSIT OF ACCOMMODATION COSTS TO
SECURE YOUR BOOKING*
*Except for all dormitory reservations of less than five days outside of peak season and
camping reservations throughout the year

Deposits should only be made once we have confirmed availability. Do not send a deposit
before the Company has approved your booking. If a deposit was made before you received
approval of your booking, your deposit may be forfeited, or at least, any cost incurred in
sending you back the money may be deducted.

Until the full amount of your booking’s deposit is received and acknowledged by The
Company, your booking can not be considered as secured and the Company reserves the right
to cancel your booking and any monies paid by you in relation to your Booking will be
forfeited to the Company.

Although final payment of your booking may have been made, it is only when the Company
has sent you confirmation of your payment and booking that your booking can be considered
as confirmed. Until then, all bookings are considered unconfirmed. Until then, the Company
is entitled to let the room/bed to another customer. Of course, by all means, the Company will
avoid such situations and are only included in these Terms and Conditions should such an
unlikely situation occur.

While Credit Card payment facilities and direct bank-to-bank transfers (internet banking)
have not yet been established, a 5% surcharge would apply to all such payments.

Price List & Seasonal Rates:
The Accommodation Options:
Please note that all Toilets are Dry Compost Toilets. No flushing toilets due to water restrictions.
 Camping: Bring your own equipment
 Dorm: Bedding included; No sharing of beds allowed; No discounts for sharing.
 Safari Tents: Bedding included. Two people max. No power. Shared facilities for toilet and shower.
 Private Rooms: Ensuite shower, one double bed, optional extra single bed. Shared facilities for
toilet.
 Private Bandas: Ensuite toilet and shower in small outdoor courtyard; One double bed, one bunk
bed, optional extra single bed.

Distant Relatives Ltd (CPR/2012/68433)
Email: distantrelativeskilifi@gmail.com | Website: www.kilifibackpackers.com | Find us on Facebook!
Tel: +254 7 708 851 64 / +254 7 875 351 45 | Postal Address: P.O. Box 126, Postcode 80108, Kilifi, Kenya

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Distant Relatives Eco-lodge & Backpackers
Terms and Conditions
When?
From May 1st to June 30th

Low Season
Normal Season
High Season

From Dec 1st to 15th & from Jan 4th to 31st
From July 1st to August 31st
7 to 17 April 2017 & 23 March to 2nd April 2018

Peak Season

From Dec 15th to 5 Jan 5th

New Prices from MAY 1st 2016
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guest
Camping
Low Season
Normal Season
High Season
Peak Season
Dorm
Low Season
Normal Season
High Season
Peak Season
Safari Tent
Low Season
Normal Season
High Season
Peak Season
Private room
Low Season
Normal Season
High Season
Peak Season
Private Banda
Low Season
Normal Season
High Season
Peak Season

2 guests

3 guests

4 guests

5 guests

6,000
7,000
8,000
9,000

7,000
8,000
9,000
10,000

600
600
800
1000
1,000
1,300
1,500
2,000
1,500
1,500
2,000
3,000

2,500
2,500
3,000
4,000

2,000
3,000
3,500
4,000

3,000
4,000
4,500
5,000

4,500
5,500
6,000
6,500

3,000
4,000
5,000
6,000

4,000
5,000
6,000
7,000

5,000
6,000
7,000
8,000

Distant Relatives Ltd (CPR/2012/68433)
Email: distantrelativeskilifi@gmail.com | Website: www.kilifibackpackers.com | Find us on Facebook!
Tel: +254 7 708 851 64 / +254 7 875 351 45 | Postal Address: P.O. Box 126, Postcode 80108, Kilifi, Kenya

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Distant Relatives Eco-lodge & Backpackers
Terms and Conditions

Special for Dorm accommodation: 20% off for 7+ Nights; 30% off for 14+ nights and 50%
off for 30+days.

The prices displayed on the website, brochures, or anywhere else exclude all meals,
beverages, transport, activities, laundry or room service unless otherwise specified.

If we have quoted you for one bed in the dormitory, the price quoted is only for one person.
Any additional person, whether in separate or same bed will be charged extra. Same occurs
for private rooms – our quote shall specify single, double or triple. Should any extra person
than the amount quoted for share the facilities, although this may not be for the entire duration
of the booking, this will be charged extra and accordingly to the above price list.

Special requests must be indicated to us at the time of booking, however they cannot be
guaranteed. An extra charge may be payable to facilitate a special request, unless stated
otherwise in writing by our Management. Any customer with restricted mobility, particular
care requirements or disabilities should discuss their requirements at the time of booking.
Whilst we will use reasonable endeavours to accommodate such needs, they cannot be
guaranteed unless we confirm this to you in writing.

The exclusive use of a particular area of the Company’s premises for a conference, meeting,
party or workshop of any kind will incur an extra cost, to be determined by the Comopany’s
management according to the specifics of such a request (e.g. number of people, number of
tables and chairs required, food, coffe and tea, use of our projector and sound system etc).

If departure in the midle of the night, or arrival early morning, accommodation for the night is
to be paid in full.

Children's prices:
- Full accommodation charges will apply to children unless if under 4 years old and
occupying the same bed as parent(s), then no extra costs will apply.
- Food: Free below four years; Children 10 years and above charged at full rate.

Cancellations, Changes, & Refund policy

You must give notice to cancel your booking. If your notice is given in writing (e.g. email),
the effective date of cancellation will be the date we acknowledge receipt of your instruction,
not the day you sent the message.

Should you be required to pay cancellation charges shown below, keep in mind that such
costs may be recoverable under your travel insurance policy, depending on its terms.

Deposits for bookings during peak season are 100% non-refundable !

For bookings outside of Peak Season, the following refund policy applies:

Number of days before arrival date
Refund of deposit
More than 90 days
100 % refund
30 – 89 days
50 % refund
0 – 29 days
0 % refund
Deposits for bookings during peak season are 100% non-refundable !

Distant Relatives Ltd (CPR/2012/68433)
Email: distantrelativeskilifi@gmail.com | Website: www.kilifibackpackers.com | Find us on Facebook!
Tel: +254 7 708 851 64 / +254 7 875 351 45 | Postal Address: P.O. Box 126, Postcode 80108, Kilifi, Kenya

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Distant Relatives Eco-lodge & Backpackers
Terms and Conditions

You will be charged the maximum amount (see above) for the full duration of your Booking:
- If you do not show up for your booking,
- If you decide to reduce the number of nights in your chosen type of accommodation
- If the number of guests is reduced;
- If the type of accommodation is downgraded;
- If the net value of the booking is in any manner affected.

The fact that your cancelled room/ bed may or not be filled by new guests will not affect the
fact that you will be required to pay the full amount of your booking.

In case of ‘Force Majeure’ or government travel advice there will be no refund and the
Company will not be liable for any additional costs incurred by you.

There will be no refund if you became sick at the last minute, if your VISA was denied or for
whatever other reason. We will be understanding in extreme cases when proof is supplied.

Cancellation and changes made by us

The Company reserves the right to cancel a Booking no later than 30 days before the date
of your booking. With any form of cancellation, the Company will offer you alternative
arrangements, and, if the price of your alternative booking is of lower value than the original
booking the Company will refund the difference to you. If you do not accept alternative
arrangements we will refund all payments you have made to the Company.

Force Majeure
The Company shall not be in breach of this Agreement if it does not provide the services under this
Agreement due to the following circumstances:
 Industrial action by the Company’s employees
 Industrial action by the staff of one of the Company’s suppliers
 Fire, lighting, explosion, riot, civil commotion, malicious damage, extreme weather
conditions, storm, flood, burst pipes, earthquake , terrorism and the Hotel being damaged or
destroyed.
 Government travel advice, breakdown of machinery, or any failure to supply the Hotel with
gas, electricity, water and so on, outside the control of the Company.
If any of the above occurs the Company will do its best to avoid any inconvenience.
Parking
There may be limited spaces available. If you are driving large vehicles such as overland trucks, or
have any particular vehicle requirements please discuss these with us at the time of booking.
Hotel Events

Please be aware that at certain times throughout the year, we will be hosting weddings, events
and parties, which you may feel would be an intrusion on your break. Please contact the
Company directly in advance of your stay for further information about our events calendar.

We will not accept any request for refunds or other forms of compensation should one of our
events have disturbed you because you were not aware of this event. Our events calendar is
available online on our Facebook page, on our newsletter and at the bar, as well as in the

Distant Relatives Ltd (CPR/2012/68433)
Email: distantrelativeskilifi@gmail.com | Website: www.kilifibackpackers.com | Find us on Facebook!
Tel: +254 7 708 851 64 / +254 7 875 351 45 | Postal Address: P.O. Box 126, Postcode 80108, Kilifi, Kenya

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Distant Relatives Eco-lodge & Backpackers
Terms and Conditions
signature of every one of our emails. If in doubt, please be warned that we host events and
parties as regularly as every weekend sometimes. Feel free to contact us by phone or email to
enquire avbout events during a specific period.

Event tickets are non-refundable.

Use of Information & Publicity

You consent and authorise the Company to collect the email address you provide on check-in
and add it you to our mailing list. If you would rather not, please advise our reception and we
will not add your email address to the mailing list.

You agree that the Company may use images of you taken during your stay without recourse
to you and without compensation to you, for publicity and promotion purposes only through
whatever medium it chooses.

Liability & Acceptance of Risk

You agree to indemnify the Company from any claims made by you for incidents arising
during your stay.

To the fullest extent permitted by law, the Company does not accept liability for any loss,
damage, death or injury however caused (including through negligence), which you may
directly or indirectly suffer in connection with or arising from this contract or your
participation in a trip, or in respect of a failure or omission on the part of the Company to
comply with its obligations under this contract. To the fullest extent permitted by law, you
also agree to release the Company and its directors, owners, employees, agents and Partners
from all costs, liability, loss and damage incurred by you before, during or after your Booking
period and waive any associated claims that you may have against the Company.

The Company does not accept liability for loss or damage to any object, equipment, furniture,
stock or any other property brought onto the premises by the Guest or persons authorised by
the Guest. A safe and a locked room are provided for the convenience of the Guests but any
property deposited there is entirely at your own risk. The Company will endeavour to assist
Guests with storage of their equipment, however it excludes liability for the loss or damage of
those items.

The Company shall not be liable for any special, indirect, consequential or pure economic
loss including but not limited to loss of profits, loss of business; depletion of goodwill and/or
similar losses.

Distant Relatives Ltd (CPR/2012/68433)
Email: distantrelativeskilifi@gmail.com | Website: www.kilifibackpackers.com | Find us on Facebook!
Tel: +254 7 708 851 64 / +254 7 875 351 45 | Postal Address: P.O. Box 126, Postcode 80108, Kilifi, Kenya

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