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Rakesh Ashok


Contant Info

Web Admin &

Senior Associate

Flat No.203, Sai Kiran Apt, Charandas Chowk,

Bk No.67/19, Opp. Parwani Bhawan, Near Bus
Stand, Ulhasnagar-1, Pin : 421001
(+91) 9320 999 333 / 7 666 666 143
Whatsapp: (+91) 9320 999 333


10.03. 2015


Web admin in E-Commerce (Ladies dress materials hub)
Currently working as web admin of E- Commerce firm
domain, job profile includes : clicking the photos of new arrival products at showroom,
editing photos resizing and uploading on domain, after getting an order dispatching it to
the customers, follow up the courier tracking system, reverting resolving quarries and
problem facing by customer till and after reaching the product, after uploading photos and
price and filters also updating on social sites like facebook, instagram and twitter etc.
Also handling bank merchant id to know whether amount credited or debited.

Sr. Associate
Wipro Ltd.

29.06. 2011
08.03. 2015

Worked as an SME level.

Worked with C.E.A.P team as an auditor, work profile includes auditing the claims
of United Health Group.
Auditing the closed, denied, paid and pended claims of United Health Group.
Before transferring to C.E.A.P team also worked with P.C.R.S process.
In P.C.R.S responsibilities involved to process the History Claims of current years
as well as last to last year which involved interest on late payment, the interest
calculator based on country to country. Need to calculate as per country.
Regularly attending the huddles of team as there were regularly new updates
related with United Health Group.
Completing the targets and tasks on time.
Provide suggestions to enable process improvements that reduce processing time
also to improve quality level.

Customer Service Executive

Reliance Bpo Private Limited.
14.03. 2006
09.02. 2011

Handling complaints of corporate cust broadband disputes

Creating trouble ticket for further investigation and providing waiver online
offline also if found any disputes for the using of data services.
Also handled process like wrong call charges, wrong sms charges, vas
disputes, late payment charges and network issue.
Responding the corporate cust directly through mails when receiving the
mails in bulk mdns like more than 200 mdns for the same dispute.

Businessman (2001 to 2006)

Girdharilal Sons Pvt Ltd.
From April 2001 to Feb 2006, I was a partner of Girdharila Chawla in his firm Girdharilal
Sons Pvt Ltd. Purchasing of Bulk Tankers of Edible Oil and packing into 15 ltrs tins and
Cans and selling it to Hotels and Kiryana Shops was my business, Sale and Purchase and
maitaining Cust satisfaction was my profile. Firm Wind up in year 2006 because of sudden
death of my partner.


Bachelors Degree in Commerce (

Mumbai University

Secured = 41%


Higher Secondary School (H.S.C)

Mumbai University

Secured = 46%


Secondary & Higher Secondary Education (S.S.C)

Mumbai University

Secured = 63%

Typing Speed :
Languages Known :

Pesonal Details
40 w.p.m
English, Hindi, Sindhi

Fathers Name : Ashok Laxmandas Makhija

Date of Birth : 12th Nov 1979
Marital Status : Married

: Listening Techno and Trance music,

Travelling and writing stories.

Key Strengths : Strong sense of responsibility and

Commitment towards assignments.

Place :
Date :

Rakesh Ashok Makhija