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Emotional intelligence (EI) is a term used to describe the ability of an
individual to recognize their own and other people's emotions, to discriminate between
different feelings and label them appropriately, and to use emotional information to
guide thinking and behavior.
Studies have shown that people with high EI have greater mental health,
exemplary job performance, and more potent leadership skills. For example,
Golemans research in his book, Working with Emotional Intelligence, indicated that
EI accounted for 67% of the abilities deemed necessary for superior performance in
leaders, and mattered twice as much as technical expertise or IQ. Markers of EI and
methods of developing it have become more widely coveted in the past few decades.
In addition, studies have begun to provide evidence to help characterize the neural
mechanisms of emotional intelligence.
The term "emotional intelligence" seems first to have appeared in a 1964 paper
by Michael Beldoch, and in the 1966 paper by B. Leuner entitled Emotional
intelligence and emancipation which appeared in the psychotherapeutic
journal: Practice of child psychology and child psychiatry
However, the term became widely known with the publication of Goleman's
book: Emotional Intelligence - Why it can matter more than IQ (1995). It is to this
book's best-selling status that the term can attribute its popularity. Goleman has
followed up with several further popular publications of a similar theme that reinforce
use of the term. To date, tests measuring EI have not replaced IQ tests as a standard
metric of intelligence. Emotional Intelligence has also received criticism on its role in
leadership and business success.
Emotional intelligence consists of four attributes:
Self-awareness You recognize your own emotions and how they affect your
thoughts and behavior, know your strengths and weaknesses, and have selfconfidence.

Self-management Youre able to control impulsive feelings and behaviors,

manage your emotions in healthy ways, take initiative, follow through on
commitments, and adapt to changing circumstances.
Social awareness You can understand the emotions, needs, and concerns of
other people, pick up on emotional cues, feel comfortable socially, and
recognize the power dynamics in a group or organization.
Relationship management You know how to develop and maintain good
relationships, communicate clearly, inspire and influence others, work well in a
team, and manage conflict.
If you have high emotional intelligence you are able to recognize your own
emotional state and the emotional states of others, and engage with people in a way
that draws them to you. You can use this understanding of emotions to relate better to
other people, form healthier relationships, achieve greater success at work, and lead a
more fulfilling life.
How to Improve Your Emotional Intelligence
The good news is that EI can be learned and developed. As well as working on your
skills in the five areas above, use these strategies:

Observe how you react to people. Do you rush to judgment before you know
all of the facts? Do you stereotype? Look honestly at how you think and interact
with other people. Try to put yourself in their place, and be more open and
accepting of their perspectives and needs.

Look at your work environment. Do you seek attention for your

accomplishments? Humility can be a wonderful quality, and it doesn't mean that
you're shy or lack self-confidence. When you practice humility, you say that you
know what you did, and you can be quietly confident about it. Give others a chance
to shine put the focus on them, and don't worry too much about getting praise for

Do a self-evaluation. What are your weaknesses? Are you willing to accept that
you're not perfect and that you could work on some areas to make yourself a better
person? Have the courage to look at yourself honestly it can change your life.

Examine how you react to stressful situations. Do you become upset every time
there's a delay or something doesn't happen the way you want? Do you blame
others or become angry at them, even when it's not their fault? The ability to stay
calm and in control in difficult situations is highly valued in the business world
and outside it. Keep your emotions under control when things go wrong.

Take responsibility for your actions. If you hurt someone's

feelings, apologize directly don't ignore what you did or avoid the person. People
are usually more willing to forgive and forget if you make an honest attempt to
make things right.

Examine how your actions will affect others before you take those actions.
If your decision will impact others, put yourself in their place. How will they feel if
you do this? Would you want that experience? If you must take the action, how can
you help others deal with the effects?