NOV 4 1992 The Honorable Harold L. Volkmer U.S. House of Representatives 2411 Rayburn House Office Building Washington, D.C.

20515-2509 Dear Congressman Volkmer: This letter responds to your inquiry on behalf of (b)(6) requesting information about the Americans with Disabilities Act (ADA). (b)(6) is interested in obtaining information to help make her work place more available to the public. If her work place is privately owned or operated, the ADA provisions that govern are those in title III, which applies to public accommodations and commercial facilities. If her work place is owned or operated by a state or local government, title II would be applicable. Enclosed are copies of the Department regulations and technical assistance manuals for both titles II and III of the ADA. We regret that (b)(6) experienced difficulty in obtaining this information through our ADA telephone line. Unfortunately, due to the volume of calls handled through this line, there are occasions when calls cannot be promptly answered. We are continually revising our procedures to provide the best service possible given the high volume of requests, and we appreciate (b)(6) bringing to our attention the problems she experienced. I hope this information assists you in responding to your constituent. Sincerely, John R. Dunne Assistant Attorney General Civil Rights Division Enclosures (4) cc: Records; Chrono; Wodatch; Breen; McDowney; FOIA; MAF.

:udd:jonessandra:ada.volkmerl 01-01707​ SEP 29 1992 (b)(6) Columbia, MO 65203 September 22, 1992 Mr. John R. Dunne Assistant Attorney General Civil Rights Division US Department of Justice 10th Street and Constitution Avenue, NW Washington, D.C. 20530 Dear Mr. Dunne: Will you please send me information about the Americans with Disabilities Act. I am particularly interested in current information about accessibility and other applications which will help make the facility at my workplace more available to the public. In searching for information about the new ADA, the ACCESS office at the University of Missouri-Columbia gave me a telephone number to call: (202) 514-0301. I called the number at 8:00 a.m. CDT, assuming the office would open at 9:00 EDT. I was greeted with a message which began: the office is open from 11:00-5:00. After this initial greeting, I hung up, thinking I was being told to call again later. I called again at 11:30 CDT, and thought office personnel were probably at lunch. I called again at 2:30 CDT and listened through much of the recording--until I was finally given an "800" number. Before reaching the 800 number, however, I was informed that the information-which I never got to--was not legal advice, and that if I was on hold for more than five minutes I should hang up and try again. What arrogance! I was calling for information. A long distance call during your open hours is not inexpensive. If I had been calling about a problem with the ADA, I would have been furious. I strongly recommend that you either create a more explicit answer for your machine or provide an "800" number-- especially if limited office staff makes a wait of five minutes routine. I include this information in the hope that my experience will help someone else. I trust something will be done to improve this situation. Sincerely, (b)(6)

cc: President George Bush Senator Christopher S. Bond Senator John C. Danforth Representative Harold L. Volkmer 01-01708