JAN 14 1993 Ms. Susan Taylor Mastersoft, Inc. 6991 E. Camelback Road Suite A-320 Scottsdale, AZ 85251 Dear Ms.

Taylor: This letter is in response to your inquiry concerning the applicability of the Americans with Disabilities Act (ADA) to computer software manufacturers. The ADA authorizes the Department of Justice to provide technical assistance to individuals and entities having rights or obligations under the Act. This letter provides informal guidance to assist your constituent in understanding the ADA's requirements. It does not, however, constitute a legal interpretation and it is not binding on the Department. Title III of the ADA applies to the operations of places of public accommodation and commercial facilities. As noted on page 24 of the enclosed Title III Technical Assistance Manual, however, the ADA does not require that manufacturers provide accessible formats for warranties or operating manuals packed with a product. I hope that this information will be helpful to you. Sincerely,

John L. Wodatch Chief Public Access Section Enclosure cc: Rosalie M. Lopez Assistant to Senator Dennis DeConcini


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01-01839​ MASTERSOFT 6991 E. Camelback Rd., Suite A-32 Scottsdale, AZ 85251 602-277-0900 Fax 602-970-0706 12-2-92 Senator Dennis DeConcini c/o Ms. Rosalie Lopez 323 W Roosevelt Street Suite C-100 Phoenix, AZ 85003

Dear Senator DeConcini, It is our understanding that your office may be of assistance in determining our legal obligations to the visually impaired. We are a computer software developer in Scottsdale with eighteen employees. We produce a text conversion utility called Word For Word. The text conversion filters that we develop are supplied on diskette and are accompanied by a printed user manual. Recently we have been repeatedly contacted by XX XX has angrily demanded that we provide our now printed user manual in diskette form, in compliance with "recent legislation". He is also threatening legal action if we do not provide this service immediately. There has been no prior demand for this, and before undertaking such an expense, we would like more information. What legal obligations, if any, do we have as a product manufacturer under the mandates of the Americans With Disabilities Act and related legislation. Any information you are able to provide will be greatly appreciated. We would also like to forward any available material to XX Thank you very much for your assistance in this matter.



(202) 224-4521 COMMITTEES: PHOENIX OFFICE: APPROPRIATIONS 323 WEST ROOSEVELT #C-100 JUDICIARY United States Senate PHOENIX, AZ 85003 VETERANS' AFFAIRS (602)379-6756 INDIAN AFFAIRS WASHINGTON, DC 20510-0302 SOUTHERN ARIZONA OFFICE RULES AND ADMINISTRATION 2424 EAST BROADWAY INTELLIGENCE TUCSON, AZ 85719 (602) 670-6831 COMMISSION ON EAST VALLEY OFFICE: SECURITY AND COOPERATION 40 NORTH CENTER STREET #110 IN EUROPE/CHAIRMAN MESA, AZ 85211 (602) 379-4998 PLEASE DIRECT YOUR RESPONSE December 3, 1992 TO THE PHOENIX OFFICE Mr. John Wodatch Chief, Public Access Section Civil Rights Division U.S. Department of Justice 1333 F Street, NW Washington, D.C. 20004 Dear Mr. Wodatch: Enclosed you will find an inquiry which Senator DeConcini

has received from his constituent, Ms. Susan Taylor, regarding compliance with the Americans with Disabilities Act. Ms. Taylor is the owner of a company that develops computer software. As her inquiries indicates, they have been receiving complaints from a customer who has demanded the user manual be transkated in diskett form for use by individuals who are blind. It would be greatly appreciated if you would review this request and provide Ms. Taylor with an interpretation of their responsibility to comply with this request under the mandates of ADA. Sincerely, ROSALIE M. LOPEZ Assistant to the Senator Office of Dennis DeConcini 323 West Roosevelt, #C100 Phoenix, Arizona 85003 RML/R 01-01841