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ZEPO-AVN LOGISTICS SERVICE

TERMS AND CONDITIONS:


DOMESTIC
GENERAL TERMS:

Return to Origin Charge


Correction / Rerouting Charges
Fuel Surcharge
Service Tax
Octroi and other state taxes
Escalation email
Operational issues
COD related mails

Disputes

Insurance claims

As per forward charges + COD Charges if any.


Rs. 50 per consignment
w.e.f. 03.01.2015 - 45%. (Fuel Surcharge are subject to change
without prior notice)
12.36%
Tax amount + 5% of the amount paid OR Rs. 125 whichever is higher,
wherever applicable.
customercare@avnbiz.in, support@zepo.in
customercare@avnbiz.in, bhavesh@avnbiz.in, support@zepo.in
support@zepo.in

Billing related queries should be raised within 7 days of submission of


the bills and COD related queries should be raised within 60 days of
delivery, post these queries and claims will not be entertained.
All shipments are insured which is having invoice value less than Rs.
5000. For invoice value more than Rs. 5000, insurance premium will
be charged as 0.5% of invoice value. Clients need to select insurance
option as "Yes" while adding the shipment.

FEDEX

Cash on Delivery
Volumetric Weight
Form Requrirement
Minimum Billing
Escalation email
Call Centre

Billing Rates

Delivery TAT

Manual label penalty charges

Rs. 60/- (Max upto Rs. 20000/-) + ST


Express = LxBxH/ 5000 (in cms)
Surface = LxBxH/4750 (in cms)
Strict and compulsory.
NA
india@fedex.com
18004194343

Priority - In multiples of 500 grams. Only NON COD SHIPMENTS,


INVOICE VALUE LESS THAN Rs 5000 Non-commercial shipments Forms required.
Standard - In multiples of 1Kgs. COD & Non COD shipments Commercial Shipments - forms required.
Economy - Minimum of 10kgs. Post 10 kg, per KG rate will be
applicable. COD & Non COD shipments. Commercial Shipments forms required.
Priority - Within 72 hours
Standard - within 96 hours
Economy - within 10 days
Rs. 500 + FS + ST.

GATI

Cash on Delivery
Volumetric Weight
Form Requirement
Minimum Billing
Escalation email
Call Centre
Delivery TAT

Rs. 60/- (Max upto Rs. 20000/-) + ST


Express = LxBxH/ 5000 (in cms)
Lenient, Declaration Required.
NA
customerservice@gati.com
18002664284

Billing Rates

Standard - within 5 days


Standard - In multiples of 500 grams. COD & Non COD shipments Commercial Shipments - forms required.

Manual label penalty charges

NA only if informed to AVNs accounts and customer care team else


Rs. 500 + FS + ST.

ARAMEX

Cash on Delivery
Volumetric Weight
ODA / OPA / ESS
Form Requrirement

Minimum Billing
Billing Rates
Delivery TAT
Manual label penalty charges

Rs. 60/- or 2% of the invoice value whichever is higher (Max upto Rs.
20000/-)
Express = LxBxH/ 6000 (in cms)
Rs. 1500/- per consignment and Rs. 200/-kg
Linient. Declaration Required.

NA
Standard - In multiples of 500 grams. All kind of Shipments Commercial Shipments - forms required.
Standard - within 5 days
NA only if informed to our accounts and customercare team else Rs.
500 + FS + ST.

*CLICK HERE TO DOWNLOAD


THE SERVICEABLE PIN CODE
LIST*

PRIORITY
(ONLY NON-COD SHIPMENTS WITH INVOICE
VALUE < RS 5000.)
ZONE 1
(INR)
PER 500 G

ZONE 2
(INR)
41

ZONE 3
(INR)
49

ZONE 4
(INR)
55

60

ZONE 5
(INR)
114

The above charges are inclusive of Fuel Surcharge (45%) and Service Tax (12.36%).

Please note that the Priority shipments are billed in slabs of 500 grams.

For every shipment, the actual weight is measured and the volumetric weight (L*B*H/5000) is
calculated. Whichever is higher will be applicable.

For example:
1. 400 grams, Zone 1
Total Shipping Charges = Rs 41
2. 800 grams, Zone 1
Total Shipping Charges = 41 * 2 = Rs 82

STANDARD
(NON-COD SHIPMENTS WITH INVOICE VALUE >
RS 5000 AND ALL COD SHIPMENTS.)
ZONE 1
(INR)
PER KG

ZONE 2
(INR)
52

ZONE 3
(INR)
73

ZONE 4
(INR)
85

93

ZONE 5
(INR)
138

The above charges are inclusive of Fuel Surcharge (45%) and Service Tax (12.36%).

Please note that the Standard shipments are billed in slabs of 1 KG.

For every shipment, the actual weight is measured and the volumetric weight (L*B*H/5000) is
calculated. Whichever is higher will be applicable.

Cash handling charges of Rs 67.5 (approx.) is applicable for every COD shipment.

For example:
1. 400 grams, Zone 1
Total Shipping Charges = Rs 52 for NON-COD shipments, Rs 119.5 (approx.) for COD
shipments. 2. 1200 grams, Zone 1
Total Shipping Charges = 52 * 2 = Rs 104 for NON-COD shipments, Rs 171.5 (approx.) for
COD shipments.

(ALL COD & NON-COD SHIPMENTS.)

ZONE 1
(INR)
PER 500 G

ZONE 2
(INR)
44

ZONE 3
(INR)
57

ZONE 4
(INR)
64

64

ZONE 5
(INR)
114

The above charges are inclusive of Fuel Surcharge (45%) and Service Tax (12.36%).

Please note that the shipments through GATI are billed in slabs of 500 gms.

For every shipment, the actual weight is measured and the volumetric weight (L*B*H/5000) is
calculated. Whichever is higher will be applicable.

Cash handling charges of Rs 67.5 (approx.) is applicable for every COD shipment.

For example:
1. 400 grams, Zone 1
Total Shipping Charges = Rs 44 for NON-COD shipments, Rs 111.5 (approx.) for COD
shipments. 2. 800 grams, Zone 1
Total Shipping Charges = 44 * 2 = Rs 88 for NON-COD shipments, Rs 155.5 (approx.) for COD
shipments.

(ALL COD & NON-COD SHIPMENTS.)


ZONE 1
(INR)
PER 500 G

ZONE 2
(INR)
44

ZONE 3
(INR)
57

ZONE 4
(INR)
64

64

ZONE 5
(INR)
114

The above charges are inclusive of Fuel Surcharge (45%) and Service Tax (12.36%).

Please note that the shipments through Aramex are billed in slabs of 500 gms.

For every shipment, the actual weight is measured and the volumetric weight (L*B*H/5000) is
calculated. Whichever is higher will be applicable.

Cash handling charges of Rs 67.5 (approx.) or 2% of invoice value (whichever is higher)


is applicable for every COD shipment.

For example:
1. 400 grams, Zone 1
Total Shipping Charges = Rs 44 for NON-COD shipments, Rs 111.5 (approx.) for COD
shipments. 2. 800 grams, Zone 1
Total Shipping Charges = 44 * 2 = Rs 88 for NON-COD shipments, Rs 155.5 (approx.) for COD
shipments.

(ALL COD & NON-COD SHIPMENTS.)

ZONE 1
(INR)
PER 500 G

ZONE 2
(INR)
44

ZONE 3
(INR)
57

ZONE 4
(INR)
64

64

ZONE 5
(INR)
114

The above charges are inclusive of Fuel Surcharge (45%) and Service Tax (12.36%).

Please note that the shipments through Delhivery are billed in slabs of 500 gms.

For every shipment, the actual weight is measured and the volumetric weight (L*B*H/5000) is
calculated. Whichever is higher will be applicable.

Cash handling charges of Rs 67.5 (approx.) or 2% of invoice value (whichever is higher)


is applicable for every COD shipment.

For example:
1. 400 grams, Zone 1
Total Shipping Charges = Rs 44 for NON-COD shipments, Rs 111.5 (approx.) for COD
shipments. 2. 800 grams, Zone 1
Total Shipping Charges = 44 * 2 = Rs 88 for NON-COD shipments, Rs 155.5 (approx.) for COD
shipments.

ECONOMY
(SURFACE SHIPPING, COD & NON-COD.)
ZONE

ZONE 1

ZONE 2

ZONE
3

ZONE
4

ZONE
5

ZONE 6

ZONE
7

ZONE
8

ZONE 9

ZONE
10

COMMERCIAL
SHIPMENTS

INR

INR

INR

INR

INR

INR

INR

INR

INR

INR

1KG (UPTO
70 KGS)
MIN.
BILLING
AMOUNT
MIN.
CHARGEABLE
WEIGHT

20

20

23

23

25

15

15

15

18

18

200

200

230

230

250

150

150

150

180

180

10KGS

10KGS

10KGS

10KGS

10KGS

10KGS

10KGS

10KGS

10KGS

10KGS

The above charges are inclusive of Fuel Surcharge (45%) and Service Tax (12.36%).

Please note that you will be charged for a minimum of 10 KG for all Economy shipments.

For every shipment, the actual weight is measured and the volumetric weight (L*B*H/4750) is
calculated. Whichever is higher will be applicable.

Cash handling charges of Rs 67.5 (approx.) is applicable for every COD shipment.

For example:
1. 400 grams, Zone 1
Total Shipping Charges = Rs 200 for NON-COD shipments, Rs 267.5 (approx.) for COD shipments.
2. 12 KG, Zone 1
Total Shipping Charges = 200 + (20*2) = 240 for NON-COD shipments, Rs 307.5 (approx.) for
COD shipments.
DELIVERY ZONES ( Click here to download Surface Zones list.)

INTERNATIONAL
(ONLY IF APPLICABLE IN YOUR PLAN & ONLY
NON-COD.)
WEIGHT
(KG)

ZONE
A

ZONE
B

ZONE
C

ZONE
D

ZONE
E

ZONE
F

ZONE
G

ZONE
H

ZONE
I

ZONE
J

ZONE
K

ZONE
L

INR

INR

INR

INR

INR

INR

INR

INR

INR

INR

INR

INR

0.5

1,235

1,235

1,397

1,170

1,205

735

804

1,715

1,676

2,646

1,235

804

1,343

1,341

1,604

1,373

1,414

867

920

1,891

2,003

2,989

1,343

920

1.5

1,449

1,449

1,812

1,576

1,624

958

1,047

2,066

2,331

3,332

1,449

1,047

1,557

1,555

2,019

1,779

1,834

1,050

1,175

2,243

2,660

3,675

1,557

1,175

2.5

1,665

1,662

2,226

1,984

2,044

1,142

1,301

2,418

2,988

4,018

1,665

1,301

1,764

1,800

2,425

2,131

2,198

1,868

2,026

2,582

3,227

4,369

1,764

2,026

3.5

1,904

1,939

2,624

2,279

2,353

1,966

2,152

2,744

3,466

4,721

1,904

2,152

2,043

2,079

2,822

2,428

2,507

2,062

2,278

2,908

3,704

5,072

2,043

2,278

4.5

2,183

2,218

3,021

2,575

2,663

2,160

2,402

3,072

3,944

5,424

2,183

2,402

2,323

2,356

3,220

2,723

2,817

2,257

2,528

3,234

4,183

5,775

2,323

2,528

5.5

2,422

2,477

3,413

2,859

2,982

2,384

2,660

3,388

4,438

6,063

2,422

2,660

2,521

2,597

3,608

2,995

3,146

2,510

2,790

3,541

4,691

6,350

2,521

2,790

6.5

2,622

2,717

3,801

3,132

3,310

2,638

2,922

3,695

4,946

6,639

2,622

2,922

2,722

2,838

3,994

3,268

3,473

2,764

3,052

3,847

5,201

6,927

2,722

3,052

7.5

2,822

2,958

4,187

3,403

3,637

2,891

3,184

4,001

5,456

7,216

2,822

3,184

2,922

3,079

4,381

3,541

3,801

3,017

3,314

4,154

5,711

7,504

2,922

3,314

8.5

3,021

3,199

4,574

3,676

3,965

3,144

3,445

4,306

5,965

7,792

3,021

3,445

3,122

3,319

4,768

3,812

4,129

3,270

3,576

4,460

6,220

8,081

3,122

3,576

9.5

3,221

3,440

4,962

3,948

4,292

3,398

3,707

4,613

6,475

8,368

3,221

3,707

10

3,322

3,560

5,155

4,085

4,456

3,524

3,837

4,767

6,730

8,656

3,322

3,837

The above charges are exclusive of Fuel Surcharge (25%) and Service Tax (12.36%).

Please note that an IE code is mandatory for availing this service.

For every shipment, the actual weight is measured and the volumetric weight (L*B*H/4750) is
calculated. Whichever is higher will be applicable.

Extra custom duties/charges may be levied. These charges depend on the destination and the
product being shipped.
CLICK HERE TO DOWNLOAD THE INTERNATIONAL ZONE LIST