November 1, 1993

The Honorable Senator Bob Graham U. S. Senator 524 Hart Senate Office Building Washington, D. C. 20510 Dear Senator Graham: As a friend and supporter of transportation for the transportation disadvantaged I am sure that you share my concern, and the concern of the Duval County Transportation Disadvantaged Coordinating Board for the safety and convenience of the elderly and disabled at area shopping malls. In April of this year, it was brought to the Board's attention that the management of The Avenues Mall and Regency Square Mall do not permit buses operated by the Jacksonville Transportation Authority (JTA) to discharge passengers at entrances to the facilities. Bus stops are relegated to service roads and major thoroughfares. The location of these bus stops create obvious difficulties for the disabled, who with the addition of wheelchair lifts as standard features on buses, are being encouraged to utilize this service. In April the Board corresponded with he management of both malls, and was pleased to receive a positive response from he management of The Avenues Mall. As of October 1, 1993, JTA buses are allowed direct access to a mall entrance. Unfortunately, no response was forthcoming from the management of Regency Square Mall. A second letter was sent in July, and as yet there has been no response. Denying the disabled users of fixed route bus service in this County full access to the Regency Square Mall is a violation of Section 302 of the Americans With Disabilities Act of 1990 which mandates "full and equal enjoyment of goods, services, facilities, privileges, advantages, or accommodations of any place of public accommodations..." including shopping, centers and shopping malls. On behalf of the Duval County Transportation Disadvantaged Coordinating Board and the elderly and disabled users of JTA fixed-route bus service, I am requesting your assistance in persuading

Duval County and Portions of Clay and St. Johns Counties 01-02947 The Honorable Senator Bob Graham November 1, 1993 Page 2

the management of the Regency Square Mall to allow JTA buses direct access to at least one mall entrance on a regular basis. This is no small matter to the transportation disadvantaged of Duval County and I trust you will give it the attention it deserves. If you have any questions, please do not hesitate to contact me. Sincerely,

E. Denise Lee Chairman, Duval County Transportation Disadvantaged Coordinating Board EDL\clb cc: Mr. Martin Petrie, Manager Regency Square Mall