OCT 6 1994

The Honorable John R. Kasich Member, U.S. House of Representatives 200 North High Street Suite 400 Columbus, Ohio 43215 Dear Congressman Kasich: This is in response to your inquiry on behalf of your constituent, XX , regarding her complaint that the Uniglobe travel agency in Columbus, Ohio, refuses to provide sign language interpreters for its customers' office visits. Title III of the Americans with Disabilities Act (ADA) requires public accommodations, including service establishments such as travel agencies, to furnish appropriate auxiliary aids and services, including sign language interpreters, where necessary to ensure effective communication with individuals with disabilities. Covered entities should consult with their customers to determine what type of auxiliary aid or service is appropriate for particular circumstances. However, covered entities are not required to provide sign language interpreters for deaf customers upon demand. Title III of the ADA does not require a covered entity to accede to a customer's specific choice of auxiliary aid or service as long as the entity satisfies its obligation to ensure effective communication. Often, exchanging notes or providing written materials may suffice. In determining what constitutes an effective auxiliary aid or service, covered entities must consider, among other things, the length and complexity of the communication involved. A covered entity may not impose a surcharge on any particular individual with a disability to cover the costs of providing auxiliary aids and services. Instead, the costs should be treated like other overhead expenses that are passed on to all customers. Nor may a covered entity use a customer's request for an auxiliary aid or service as the basis for refusing to serve that individual.

cc: Records, Chrono, Wodatch, Hill, McDowney, FOIA, Friedlander :\udd\hille\policylt\kasich.ltr 01-03461

-2However, the obligation to provide auxiliary aids and services is not unlimited and a covered entity is not required to provide auxiliary aids and services if doing so would result in an undue burden, that is, a significant difficulty or expense. The factors to be considered in determining whether there is an undue burden include the nature and cost of the action, the type of entity involved, and the overall financial resources of the entity. The requirements for provision of auxiliary aids and services are discussed further in the enclosed regulation implementing title III of the ADA. If Ms. Thompson wishes to have further information about the requirements of the ADA, she may contact our ADA information line at (800) 514-0301 (voice) or (800) 514-0383 (TDD). I hope this information will be useful to you in responding to your constituent. Sincerely,

Deval L. Patrick Assistant Attorney General Civil Rights Division Enclosure 01-03462

28 July 94 XX XX Gahanna, Ohio XX XX XX

Honorable John R. Kasich Federal Bld. - Room 500 200 North High Street Columbus, Ohio 43215 Dear Congressman Kasich: Enclosed please find a copy of a letter which was sent to the Uniglobe District Office in regard to a complaint on behalf of people with disabilities. The information copy is provided to you, along with several other agencies, as you have demonstrated support for people with disabilities in the past.

Any input you have would be greatly appreciated. Thank you for your attention to this important matter, and for support of people with disabilities in general. Sincerely, XX 01-03463