KNOWLEDGE MANAGEMENT IN GOVERNMENT: Building Organizational Intelligence for Service Excellence

Date: Time: Venue: 11 June 2010 (Friday) 9:00 a.m. – 5:30 p.m. The Hong Kong Polytechnic University

Knowledge Management (KM) is on the agenda of government worldwide. Today, civil servants and government agencies are facing complex social-economical-technological environment and information overload. Therefore, effective knowledge management is essential to enhance the internal structure and process of an organization for the delivery of high quality services and better decision-making. To align with the Digital 21 Strategy for building a knowledge-based society, the HKSAR government has been actively promoting knowledge management among bureaus and departments. Their efforts in implementing the KM initiatives have been well demonstrated with 3 government departments being conferred with the Hong Kong Most Admired Knowledge Enterprise (MAKE) Award since its inaugural launch in Hong Kong in 2008. This event provides participants with the chance to learn and share the knowledge management experience and practices with representatives from overseas and local government departments.

Features of the Programme *
        Opening Remarks by Mr. Kim Salkeld, Head of Efficiency Unit, HKSAR Government Intellectual Capital Reporting: Managing Knowledge Asset in IPD Knowledge Sharing in UK Government: Practices and Trends Citizen-centred innovation of public services and policies: The MindLab experience in Danish Ministries KM Journey in Singapore Police Force Knowledge Management in Child Assessment Service KM Practices in HKSAR Government Departments Concluding Session on Benchmarking KM Practices in Government

* The programme may be subject to change without prior notice. Who should attend?
     Civil servants Heads of government departments Professionals of information technology Professionals of knowledge management Professionals of training, human resources and organizational development       Librarians Research officers Policy makers Policy implementers Public service leaders Commissioners

Registration Fee
Full fee : HKD1500 per person Discount fee for KMRC Members: HKD1200 per person
Organizer: Supporting organizations:

Tel: 3400 3158

Invited Speakers *
Mr Stephen Selby Ms Jacqueline Rees Head of Knowledge Management And Chief Knowledge Officer HM Treasury Government of United Kingdom Director Intellectual Property Department The HKSAR Government

Mr Dominic Leung Deputy Commissioner Census and Statistics Department The HKSAR Government Mr Dominic Kwong Head IT Professional Development Office of Government Chief Information Officer The HKSAR Government Dr Stephenie Liu Senior Medical and Health Officer Child Assessment Services Department of Health The HKSAR Government

Mr Siew Ning Kan Director of Technology Singapore Police Force Government of Singapore

Ms Kit Lykketoft Project Manager MindLab Copenhagen Denmark

* The list of invited speakers may be subject to change without prior notice. Registration

Please return the registration form to Miss Etta Lai by fax or by email as specified below. Please settle the fee by issuing a crossed cheque (please write your name at the back of the cheque) made payable to “The Hong Kong Polytechnic University” and send it by post to: Miss Etta Lai Knowledge Management Research Centre Department of Industrial and Systems Engineering The Hong Kong Polytechnic University, Hunghom, Hong Kong Enquiries: Tel: (852) 2766 6583, Email:

Registration Form for “KM in Government”
Please return the registration form to Miss Etta Lai by fax at (852) 2264 1850 or by email to
Name: Organization: Address: Phone: Email: Fee (HK$) Full Fee Member of KMRC (Membership No. ) Total Fee: Date: $1500 $1200 № of Participants Fax: Position:


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