Sorted by Level MD Managing Director DSI Dir.

-Systems Integration DIR Director MSI Mgr-Systems Integration CTR Chief Technical Arhitect SPD Senior Project Director MC Managing Consultant PD Project Director STR Sen. Technical Architect SC Senior Consultant SPM Senior Project Manager TR Technical Architect C Consultant PM Project Manager SSE Senior Systems Engineer SE Systems Engineer SP Systems Programmer SSA Senior Systems Analyst SA Systems Analyst SBA Senior Business Analyst ASE Associate Systems Engineer BA Business Analyst SPA Senior Programmer Analyst PA Programmer Analyst P Programmer JP Junior Programmer PAD Project Administrator Sorted by Classification ASE Associate Systems Engineer BA Business Analyst C Consultant CTR Chief Technical Arhitect DIR Director DSI Dir.-Systems Integration JP Junior Programmer MC Managing Consultant MD Managing Director MSI Mgr-Systems Integration P Programmer PA Programmer Analyst PAD Project Administrator PD Project Director PM Project Manager SA Systems Analyst SBA Senior Business Analyst SC Senior Consultant SE Systems Engineer SP Systems Programmer

E10 J9 J8 J8 J8 J8 J7 J7 J7 J6 J6 J6 J5 J5 J5 J4 J4 J4 J3 J3 J3 J2 J2 J1 N5 N4 N3 J3 J2 J5 J8 J8 J9 N4 J7 E10 J8 N5 J1 N3 J7 J5 J3 J3 J6 J4 J4

SPA SPD SPM SSA SSE STR TR XXX

Senior Programmer Analyst Senior Project Director Senior Project Manager Senior Systems Analyst Senior Systems Engineer Sen. Technical Architect Technical Architect End

J2 J8 J6 J4 J5 J7 J6

Delivery Staffing Model
Customer Care Solutions
Propositions
Role Job Title Level FTE Min GPO Recommend GPO Recommend CFU

1

Strategic Analysis and Planning Project Manager SPD/PD Infrastructure Architect STR/TR Application Architect STR/TR Process Specialist MSI/MC Business Analyst C/SBA Call Center Specialist SC/C

J8 J7 J7 J8 J5 J6

1 1 1 1 1 1

1 0 1 1 0 1

1 1 1 1 0 1

0 0 0 0 1 0 0 1 83 - 17

2

TOTAL Practice to CFU Ratio Systems Integration Full Lifecycle with Chordiant CCS Project Director SPD J8 Lead Architect STR J7 Business Team Lead MSI J8 Call Center Specialist SC/C J6 Process Specialist MC/SC J7 Business Analyst SBA J3 Technical Team Lead STR J7 Infrastructure Architect STR/TR J7 Data Architect STR/TR J7 Sr. Design/Developer TR/SSE J6 Jr. Design/Developer SPA/ASE J2

6

4

5

1 1 1 1 2 3 1 1 1 3 5

0 1 0 1 1 0 1 1 0 3 0

1 1 1 1 1 0 1 1 0 3 1

0 0 0 0 1 3 0 0 1 0 4

3

TOTAL Practice to CFU Ratio Systems Integration Full Lifecycle with SCaRVs Project Director SPD J8 Lead Architect STR J7 Business Team Lead MSI J8 Call Center Specialist SC/C J6 Process Specialist MC/SC J7 Business Analyst SBA J3 Technical Team Lead STR J7 Infrastructure Architect STR/TR J7 Data Architect STR/TR J7 Sr. Design/Developer TR/SSE J6 Jr. Design/Developer SPA/ASE J2 TOTAL

20

8

11 55 - 45

9

1 1 1 1 2 2 1 1 1 1 3 15

0 1 1 1 1 0 1 1 0 1 0 7

0 1 1 1 1 0 1 1 0 1 0 7 47 - 53

1 0 0 0 1 2 0 0 1 0 3 8

3

Practice to CFU Ratio Computer Telephony Interchange (CTI) Project Manager SPM Data Base Designer SSE/SE Technical Lead TR/SSE Jr. Design/Developer SPA/ASE

J6 J5 J6 J2 TOTAL

1 1 1 2 5

1 0 1 2 4

0 0 1 2 3 60 - 40

1 1 0 0 2

Practice to CFU Ratio

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