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Maria Jones

999 Main Street
Any Town, NY 99999
999-999-9999 (home)
999-999-9999 (cell)
Looking for a position as a System Administrator or Network Administrator with the opportunity to work with other
administrators to improve customer service and the reliability of the assigned information system. As a systems
administrator for a startup IT Company, responded to rapid changes in technology, personnel, and work
Technical Qualifications:
 10 years total experience with Information Systems, Network Security, Information and Personnel
 Seasoned Systems Administrator familiar with MS Windows 2000/2003 Server, 2000/XP O/S and Sun Solaris
 Extensive experience with Active Directory, Domain Name System, Windows Internet Naming Service, and
Microsoft Exchange.
 Experience with TCP/IP and IP routing, LAN/WAN/CAN designs, bridges and switches, OSI model and fiber
optic technology.
 Experience with contract management and knowledge of technical task order creation and oversight.
 Extensive knowledge of 24/7 implementation and management of information technology support operations
to include helpdesk, Call-in support and work priority management, and the use of Remedy.
 Extensive supervisor and management position experience.
Sep 2009- Feb 2010

Administration of Windows 2000 and 2003 Servers.
Troubleshoot backup failures.
Implementation of changes on production servers in a large Web Center environment.
Build servers for production and test environments following strict build procedures.
Assist in troubleshooting production issues with members of other teams within I.T.
Troubleshoot server hardware issues and work with service providers to facilitate repairs.

Jan 2008-Jul 2009

ABC Inc. - System Administrator

XYZ Corp. - System Administrator

Microsoft System Center Configuration Manager (SCCM) 2007 deployment on various environments.
Microsoft SCCM package creation and task sequence advertisements.
SCCM manifest creations and imports of variables.
Windows Server 2003, 2008 R2 installation, deployments, troubleshooting and automation.
Windows Server 2008 Hyper-V virtualization configuration for servers.
Monitor ticketing system for new tickets and work-items. Update existing tickets. Maintain hardware inventory
control in ticketing system.
Proactively monitor systems health by physically inspecting environment and utilizing provided tools such as
SCOM, What’s up.
Troubleshoot server hardware and software issues and escalate accordingly.
Assist as part of a team in building and managing lab environments with complex settings, configurations,
topologies and equipment including servers and various network elements.
Network troubleshooting in complex environments, VLAN configurations, port trunking.
Assist in development, improvement and maintenance of imaging/deployment solution.

2000. Provided design. Fall 2010 Training:  Computer and Data Communications. installed and maintained Windows NT/2000/2003 server solutions for both production and development environments. designed. problem troubleshooting. from IM and presence. Exchange client configuration using Microsoft Office Outlook.X. Expanded e-mail capabilities through interconnecting Microsoft Exchange implementing Internet Mail Service (IMS) and deploying Outlook Web Access. Updates/patching and software installations via group policies (GPO) Racking and patching equipment as needed. Apr 2004 email@gmail. which will improve system performance and systems administration procedures. file transfer. server consolidation. and testing operations to ensure optimum system functionality. recommendation. Architected. Performed high-level planning. Nov 2005  Network Technologies and CISCO configuration. Troubleshooting of Microsoft Office Outlook database & structure problems. Investigated new technologies. Maintenance of Microsoft Office Outlook Web Access and Maintenance of Microsoft Office Outlook E-mail. implementation.       Administer multiple disjoint Active Directory Forests/Domains. and Device) to enhance the Windows network architecture. system and program security. . XP. Trust relationships setup. general systems health reports such as uptime log. tested. VMware mixed mode support environment customer test environment. Planned. implemented and served as Support for the Microsoft OCS. dcpromo and decommission of AD.Jan 2008                  BCD Inc. Managed the Helpdesk & Desktop Support team which supported Windows 9. administration and support of Windows 2000 Active Directory and Windows NT legacy domain. software. Contributed to defining policies and procedures including domain migration. Monitored system and network activity to quickly detect any problems related to system security. 2000 and 2003 Active Directory domain network in multi-locations. enterprise backups. applications and program management. performance and exceptional problem-solving. Hardware. network monitoring and performance tuning. Met with Vendors to provide new technology (Software. DNS and various other Infrastructure services. multiplatform migration.Windows Systems Administrator Managed systems configuration and maintenance. Implemented all phases from design through proof of . Vista and Windows 7 along with the MS-Office including mail services. pilot and deployment. problem troubleshooting. performance. Power shell automation for creation of virtual servers to vhosts. planning and directing upgrades. May 2006. planning and directing upgrades and testing operations to ensure optimum system functionality. led and supported Windows NT. clustering configuration for Windows Server 2008. Managed systems configuration and maintenance. Installed and configured Migrated Exchange 2000 to 2003. disaster recovery. patches. Managed. peer to peer and multi-party voice and Video integration. Education: University of Arizona Bachelors of Science in Information Systems Management. DHCP. Documentation of end-user workstation for troubleshooting tips and maintenance procedures for helpdesk. Calendaring & Scheduling. and SMS server and provide capacity-planning. SAN (storage area networks) and DAS (direct-attached storage) and associated HBA's (both SCSI and FiberChannel) plus Windows Storage server with iSCSI connections. and security packages. Tools. Implemented all product functionality. implementation. or system failures in a timely fashion and meet SLA agreements and provide daily technical support and 24/7 on-call support as well as weekend outage and miscellaneous tasks. SQL Server 2005 / 2008 installation. Jan 2006  Introduction to Key Management. system and network security with Cyber Trust. scripting applications and program management.

Awards: .