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The term "supervisor" typically refers to one’s
immediate superior in the workplace, that is, the
person whom you report directly to in the
organization. For example, a middle manager’s
supervisor typically would be a top manager. A firstline manager’s supervisor would be a middle
manager. A worker’s supervisor typically would
be a first-line manager.
Supervisors typically are responsible for their direct
reports' progress and productivity in the organization.
Supervision often includes conducting basic
management skills (decision making, problem solving,
planning, delegation and meeting management),
organizing teams, noticing the need for and designing
new job roles in the group, hiring new employees,
training new employees, employee performance
management (setting goals, observing and giving
feedback, addressing performance issues, firing
employees, etc.) and ensuring conformance to
personnel policies and other internal regulations.
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United Kingdom Association of Professionals (attached B1)

5 DAYS ( 35 hours)

PSMB (RFP) 2/2016 – ALTHEA SERVICES PLT – 31 Mar 2016 – Althea m: 016-2222 415
SFM: 1

Understand the benefits of progressive discipline Recognize when progressive discipline is appropriate Identify the steps in the progressive discipline process Apply progressive discipline steps fairly and consistently Identify laws and policy requirements affecting discipline Conduct a proper progressive discipline conversation PSMB (RFP) 2/2016 – ALTHEA SERVICES PLT – 31 Mar 2016 – Althea m: 016-2222 415 SFM: 2 2 hours 2 hours 3 hours . EXPERIENTIAL EXERCISES 3 DAY 3 MANAGING DISCIPLINE  Why discipline at work  Indiscipline and Misconduct  Disciplinary Procedures  Positive and Progressive discipline  Corrective and Punitive Discipline Discipline has often been described as a necessary evil. Two people can look at the same event. Recognise the various stages of conflict and preventing them from escalating. Leadership is the ability to get others to do willingly the things you want them to do for you.COURSE CONTENT / ACTIVITY NO 1 CONTENT/ACTIVITIES DAY 1 DEFINITION AND ROLE OF A SUPERVISOR  Leader and role model  Manager  Planner. has to be maintained and sustained if organizational objectives are to be met. a disciplined workforce is a productive workforce because organizational standards are enforced. Discipline can have a major impact on the organization. Effective leaders harness the energies and gain the commitment of their people towards great achievements. and because we make different models of it. hear the same words. and make completely different meanings. Identify exactly what conflict is. Invest less time and energy in conflict and creating more productive relationships with others. Deal with conflict with a greater awareness of the conflict management style of themselves and others. OUTCOMES Identify the main obstacles to effective leadership in the organization Understand the nature of leadership – both formal and lateral Understand a range of leadership skills required in planning and organizing HOURS 2 hours 6 hours EXPERIENTIAL EXERCISES 2 DAY 2 CONFLICT MANAGEMENT  Is being in conflict a crime?  Respect the other Person’s Modal of the World  Perceptual Positioning  Reframing and leading Everyone lives in the same world. Utilise a variety of methods for managing conflict successfully. why it arises and how it can be utilised for maximum benefit. and growth (of the organization and individual) for the future. simply because discipline even in the best of situations. Organizer and Executor  Trainer and Coach  Friend and Counselor OBJECTIVES Leadership is the essential ingredient that turns visions and plans into reality. we come into conflict.

the knowledge and passion that resides within the hearts and minds of its people.NO 4 5 6 CONTENT/ACTIVITIES DAY 4 OJT FOR EXCELLENCE  Teaching is in the showing  Coaching  Mentoring  Discussion  TOTE Model EXPERIENTIAL EXERCISES DAY 5 .CONFERENCE CONFERENCE  Effects of TPPA  Signs of Pitfalls & to avoid  etc  [Invited Speakers from Singapore?] OBJECTIVES Coaching and Mentoring can be used to effectively unlock the potential that already exists within any organization. Identify opportunities for coaching & mentoring Understand the nature of the relationships that must be managed in any coaching and mentoring program. The organization’s most valuable resource is its people or put more concretely. Within this training course participants learn how to introduce coaching and mentoring within any organization and will reap the benefits to the organization. Participant Assessment 4 hours 4 hours 6 hours 2 hours 35 hours Total PSMB (RFP) 2/2016 – ALTHEA SERVICES PLT – 31 Mar 2016 – Althea m: 016-2222 415 HOURS SFM: 3 . Understand the benefits of coaching and mentoring in the organization. Have the ability to introduce coaching & mentoring into their organization. Industry sharing experiences Questions & Answers day OUTCOMES Understand the basic processes behind coaching & mentoring. Use the knowledge for the overall benefit of the organization.