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Paulette: Good evening everyone and thank you for joining us for a live telephone town hall

meeting hosted by the Los Angeles County Metropolitan Transportation Authority also known as
Metro I'm Paulette Tonilas, chief communications officer for Metro and I will be your moderator
this evening as we talk about Metro's programs and services and our plan to ease traffic.!

This is our long-term plan looking ahead 4 to 5 decades on how we can continue to make
mobility improvements all across Los Angeles County and we want to hear what you have to
say about the potential ballot measure that were thinking about pursuing come this next
November's election.Joining me tonight is Metro Deputy CEO Stephanie Wiggins and also here
to answer your questions, Metro's chief planning officer, Therese McMillan, William Ritter who is
executive officer of countywide planning and Scott Page who is director of service development
here at Metro.!

Tonight we'll be focusing on the city of Los Angeles and that will be the parts of the city that are
the Santa Monica Mountains including downtown and Central Los Angeles, Hollywood, the
Westside, South Los Angeles and the harbor area.Those are the folks that we are proactively
calling out to, but we also have people calling into and opt in line where anyone from anywhere
across the county can call in and join tonight's telephone town hall meeting.!

This is your opportunity to share your thoughts and ask us questions about this draft
transportation plan that is under consideration so if this is your first time on a telephone town
hall meeting here's how it works. To ask a question just press zero on your keypad and you'll be
transferred to an operator who will take down some basic information and put you in the queue
to ask your questions live on tonight's telephone town hall meeting. once the operator has your
information you can listen to the conversation until you're called upon and then you can ask
your question and when I call your name please repeat your name, your questions and this is
for a live audience so we'd like you to be brief because we want to get to as many people as
possible tonight and also just state one question that is easiest for us.!

And your opinions are very important to us so tonight were also going to be asking you some
questions. We are going to be doing a couple of electronic polling questions where we will ask a
question and then by way of the number on your keypad that corresponds with your preferred
answer you will then weigh in and I'll be able to tell you how you as a community feel together
about these questions that we would like to ask you. You can also participate online by going to plan and clicking on our interactive telephone town hall link on the homepage. So
again press zero at any time to get in line to ask us a question and tonight were ready to get it
started so it's now my pleasure to introduce Metros Deputy CEO Stephanie Wiggins. Good
evening Stephanie, thanks for being with us tonight.!


Stephanie Wiggins : Thank you Paulette, Good evening everyone. I want to thank you for joining
us and before we get to your questions, I wanted to provide a quick update on Metro. Many of
you may now,but we are the third largest transit agency in the country and were providing over
450 million rides a year on our transit system. Our rail system consists of six lines and we
operate more than 2200 buses that operate on over 170 route throughout our County we been
extremely busy building our rail system. We've gone from 0 miles of Metrorail to more than 100
miles in the last 25 years. And this year it is going to be another strong banner year for Metro.
It's really rare that we have two major rail lines opening in a single year but that's really what's
happening here.!

In March we opened the Metro Gold line extension to Azuza , and later this month, just next
week will open the Expo line extension from Culver City to Santa Monica.This will be the first
time a commuter rail line has connected Santa Monica with downtown Los Angeles in more than
60 years.Since we are talking about downtown Los Angeles the Westside, South LA and other
locations, there are two other transportation projects that I think will interest our Townhall
listeners. many of you know we are currently building the first section of the Metro purple line,
subway extension we are also hoping to open the first section between Wilshire Western and
Wilshire La Cienega and 2023 and downtown where now building the regional connector that
will actually tie together three light rails for one seat ride across LA County. And when that
project is completed in a few years there will be a train running between Azusa and Long Beach
and another between East LA and Santa Monica.!

This will reduce the number of transfers for our riders and make it much easier to travel to
destinations across downtown. These are just two of the major projects now underway so let's
delve into these and others in our discussion tonight and remember please press zero to

Paulette: Well thank you very much Stephanie and were pleased to have you on the line with us
tonight again as Stephanie said if you would like to ask a question and get in the queue to ask
your question live please print zero on your keypad and were going to go right to our first
question tonight and that is Lorraine in Los Angeles, good evening Lorraine go ahead and ask
your question!

Lorraine: Hi, I'm asking the question, how is it going to affect the Santa Monica to downtown
train? And I have another question will go to pay for all these new railings coming up? I have
one more, in the attitude between the east side to the west side how do we stop the violence
from boarding our trains?!

Scott Page: Hi, this is Scott page in service planning.The Gold line, I'm sorry, the Expo line will
be operating from Santa Monica to downtown every 12 minutes.we will be offering two-car trains
and the services is a $1.75, the service will be free on opening day.Its anticipated based on
ridership on the existing Expo line that a large number of people will certainly begin taking the
Expo line from Santa Monica to downtown LA. currently we have over 30,000 people a day
ridding the line just from the Expo station at Culver City to downtown LA so we expect a lot of
people to get out of their cars go off the 10 freeway and get onto the Expo line.!

Paulette: thanks very much that Scott page with our service planning, thank you very much
Scott . The question that Lorraine had was how is all this getting paid for? Well were really
proud to say that this is being paid through your tax investment, your local investment through
measure R that was passed by voters in 2008, that is part of why the Expo two extension is
happening but really its various funds that come together that make making these things
possible so I'm going to go now and to talk to Will Ritter in our planning department and he'll go
ahead and tell us in on a little bit more about that. Go ahead Will. !

William Ritter: Thank you Paulette. Its a great question Lorraine, and as Paulette was
mentioning for a number of improvements that are currently under development or in fact in
construction opening like the expo line are very fortunate to have the support of Los Angeles
County voters when they approved our measure R back in 2009 to be supporting those

investments that are very much needed. As were talking about the potential ballot measure that
there was noted for consideration by voters of Los Angeles County for November, many of those
projects are rebuilding upon not only the existing measure our funds but looking to leverage
those precious sales tax dollars with a number of other state and federal funds that we employ
for these types of purposes and this is what so unique and so important about these local sales
tax funds is their ability to help us leverage those other competitive funds from the state and the
federal government to be able to deliver improvements over time.!

Paulette: Thanks very much Will. Lorraine also asked about something that is very important to
us. is critical to our whole system and that is, what we do to keep our system safe and our
security elements and I'm going to have Stephanie Wiggins our Deputy CEO address that issue,

Stephanie Wiggins: Thanks Paulette, Lorraine I want you to know that security is our top issue
at Metro and we have a partnership with the Los Angeles Sheriff's Department to actually
provide law enforcement support on our trains we also have a complement with our actual
employee staff to also serve to help with security at our stations as well as private security
guards who are actually at all of our station so security is number one. But I also want to let you
know that not just relying on the people power we actually have an App, thats called the transit
watch App, that provides direct connection to the sheriff department 24 hours a day, seven days
a week on you can download that App at any time and report any incidents proactively as well.
Thank you.!

Paulette: Thanks very much Stephanie. We are going to go now to William in Los Angeles
William go ahead and ask your question.!

William: What are you going to do to get the bicyclists off the sidewalks? They are endangering
pedestrians , particularly people.!

Paulette: I want to go ahead and address the question about bicycle that William was and was
asking and bicycling is an important part of our integrated system as part of us being a multimodal system for the whole County we figure in active transportation which is better bike paths
and pedestrian connections as we work to make sure that people have a way to get to our
transit stations and then from our transit station so it is a critical component. No question,
William, we want to make sure that that happens safely and were always encouraging folks who
are out there and biking and walking that they are doing that safely and I'm now going to go
ahead and in turn it over to Teresa and she will go ahead and - oh Teresa is still not online, okay.
Well we want to make sure that everybody understands that what we are trying to achieve is a
multi-modal system so that include buses that includes trains that includes bicycles that includes
pedestrian it includes Metrolink in and everything that achieves what we are trying to do across
this massive County of 10 million people and what we can do to make sure that that's
happening. So we're going to go now to BJ. BJ in Los Angeles go ahead and ask your question.!

BJ: Good evening everyone this is BJ. I actually had one question and it morphed into two after
hearing some of the other questions and responses. It's my understanding that there is going to
be a charge for the parking along the Expo line. And my question is, doesnt this defeat the
purpose of having more moderate income individuals to use the system if in addition to the fee
or the transit fee that we're talking about high costs for parking? My second question is, that I
heard the response in terms of safety on the line and as someone who rides the line to the

Staples Center and other events downtown and comes back to the La Cienega station and
Jefferson evening, I have never seen any security of armed or otherwise that share or otherwise
when the trains come back after any one at the sporting events. I don't know it if it's the time that
they are off but often times at 10 and 11 o'clock at night there is no one on the platform. And if it
is evidenced by the amount of graffiti and the destruction that is going on in the car evidently the
safety issue if people can do that with acute impunity then I think that there needs to be a
strategic look at some more assertive ways of ensuring passenger safety.!

Terese McMillan: With respect to parking, thats a really good question and one of the things
that I wanted to assure you is, we are studying the issue of parking at this point. In some of our
parking lots there is so much demand that there's not enough spaces and so one of the ways of
dealing with that is to think through a comprehensive parking management strategy of how we
are going to better manage the parking spaces we do have. So we are thinking of stepping back
and taking a look at all of our current parking availability as well at the parking options plans for
new lines and we will try to get as much information we can - take options to our board - this
wont be something that the staff make the decision on by themselves and see where we go
from there. With respect to again the really important question about safety on our system
whether it be rail whether it be our bus network - again you are customers and your safety and
security in always the top priority. !

One of the things that we are trying to do is again get more information about the demand a
particularly after major events such as at the Staples Center when we might have much more
traffic later in the evening at some of our station after some of those events and we redeploy our
share of presence in those, during the time after the event at the stations where we are seeing
an uptick in usage and at times a day that might not otherwise be such a heavy presence so
again your comments about that, your observation actually help us in thinking through where we
have to turn our attention so we appreciate your observations and comments very much
Paulette: Thanks very much Terese. Thank you very much, a lot of helpful information we are
going to go now to Noami in Los Angeles, Noami go ahead and ask your question.!

Naomi: My name in Noami , am very upset about the homeless people. They come and go
when I try to get rid of them . The thing is that you guys have to help us get rid the homeless on
the streets or from our towns. They keep going to someones house and when someone is not
there, it could be dangerous. they can hurt someone they can pick something else in the house
you never know. I would like to know what you can do to get rid of the homeless people!

Paulette : Hello Noami and thank you very much for your question. Without question the
homeless issue around LA County is something that everyone all elected officials are concerned
about and are looking to do something about that and Stephanie Wiggins our deputy CEO will
share some information about that. Stephanie?!

Noami: Okay. !

Stephanie Wiggins: Thank you Paulette, thank you. Yes, we also have been really trying to
focus on the homeless issue. we know that some of them seek refuge in our transit stations as
well as ride our system. One of the things we've done over the last few months if we developed
a partnership with the Los Angeles County homeless Association, LAHSA, to actually, number
one, participate in the homelessness counts so we can develop a baseline of information on the
usage by our system, as well as developing a task force with social service agencies that can

provide information to folks about how they can be helped we also have a voucher program
where we actually provide free tokens to provide people assistance to shelters and we are
working with our security forces as well because we understand that this is an issue that just
doesn't plague the county but also plagues the system and we want to make sure we get people
the services they need and in this area. So, we understand that it is an important issue we
stepped up our forces and looking at this issue and actually have a task force to make sure we
can get people the information they need.!

Paulette: Stephanie thank you very much. Again this is a live telephone town hall meeting put on
by LA Metro and were here to hear from you from the public because really this is all about you
folks it all starts with you and it all ends with you and we are here to educate you about our plan
to ease traffic and how we are looking ahead 4 or 5 decades at what we can do to provide
better transportation ease traffic provide better mobility and our plan is going to be going to the
Metro Board of Directors in June when the board will then determine whether or not to put this
sales tax ballot measure on the ballot in November for you to decide in how important it is for us
to have more of a modest local investment so that we can continue to build out projects across
this whole region and this would deliver major projects within the first 15 years of this program
much like the goal line extension that we opened up in March to Azuza, and the Expo two
extension that will be opening up next Friday, May 20, bringing rail to the beach for the first time
in over 60 year as Stephanie Wiggins was telling but we have a lot more happening and for a
little tidbit or that I'm going to go ahead in and ask Terese McMillan to fill us in on some of our
other accomplishments. Terese?!

Terese McMillan: Thanks Paulette. Thank you for your observations about all of the additional
things that need to happen in the county are really important and just as a bit of background in
LA County we spend an average of 81 hours a year stuck in traffic. Time is money. It takes so
much longer to build our transportation improvement than people might otherwise expect and
the longer it takes the more expensive it can get. So one of the things we're trying to do is make
sure that were getting ahead of the need as much as we can, planning for the future. And that is
again one of the reasons why were considering that ballot initiative. We've been doing a lot
before coming back to folks for more money of course as you mentioned we were so excited for
the 25th birthday of the Metro-rail system to the opening two more lines as you mentioned, nd
also there is a very important project of the Crenshaw - LAX line to the airport that is going to
connect to the Green line and provide a much easier access to one of the busiest airport in the
world. !

That's very exciting , we in fact had a halfway way of event this last weekend with the Crenshaw
community thanking them for all of their work in working with us as we have put this project into
the fabric of their neighborhood. But it's not just about rail. We have important roadway and
highway improvements going on like the five freeway widening near orange county line and as
you know. A number of folks have mentioned in past town hall meetings we need bus travel and
were investing in hundreds of new buses to make that travel more reliable and comfortable for
our customers but again we got a look ahead in considering this ballot measure in November
folks might want to know how that structured it's a half cent sales tax for LA County and an
extension of the current measure R; that means about $24 a year I out of pocket for the average
resident that would pay for that. But to keep that in perspective if you were to buy a fancy coffee
drink once a year from your favorite barista, you would be paying about $260 a year and so
when you look at it from that perspective hopefully that underscores what an important

investment it is to strengthen our current infrastructure and importantly continue adding the
pieces that will basically make our system ready for our children and our grandchildren. !

Paulette: This is so true and it's all about all of us investing together what we can all do to
collectively together in investing in our future is really what makes a positive impact so thank
you for that information. If you would like to ask a question live press zero on your keypad and
you can get in the queue to ask a question. We are going to go now to Inelva in Los Angeles.
Inelva, go ahead and ask your question.!

Inelva: My question is that, you know, also they have these busses coming from like Wilshire
coming down from Wilshire all the way down to Artesia and those parts, they always would be
very very packed and sometimes the drivers don't pay attention to see what's happening in the
bus. People are hurting people inside the bus, people are fighting there, cussing up and I see
some of those things. I think that has to be changed. I think anything that between 7 o'clock in
the afternoon they should have other bus running right behind the other bus so that these things
wont happen in the buses, you know.!

Scott Page: Thank you Inelva for your comments. I'm sorry that you have had this happen to
you on the Wilshire bus. The Wilshire line is certainly Metros busiest bus line with over 60,000
boardings a day. The buses run approximately every 2 to 3 minutes. Certainly crowding is an
issue on the Wilshire line so we hope that the construction of the purple line which is currently
underway will alleviate a lot of the crowding that you have today on the buses. One of the things
is coming on the 720 is that we are going to have soon all door boarding which is certainly going
to speed up the process of boarding along Wilshire Boulevard. In the very near future be able to
board at all three doors and this will certainly alleviate some of the conflicts that go on at the
front door on our buses. Inelva you also had a comment regarding Metro one 51, 52, and 352
and that you board the bus at Avalon and 41st St. and that the curb is in bad shape, so I want to
let you know that I've taken this note down and I'll be passing on this information to our stops to
zones department. They in turn work with the city of LA to make sure that the bureau of street
services can get out to that location and inspect that particular curb so I appreciate you
informing us of the situation. Thank you.!

Paulette: thank you very much that was Scott Page who is the director of service development
for us in our operations department we have had a couple of folks ask questions who are
listening through our Spanish simulcast tonight and one of them is from Cecilia in Los Angeles
and Cecilia's question is: when will the improvements Metro will be making start to benefit
elderly people? Actually we already have several programs that seniors are able to benefit from.
We have access services of course that helped many seniors and the disabled. We even have a
senior program that helps seniors learn how to use our system and how to buy their Tap Cards
and to learn about safety around our system that happens through our community relations
department. They do a great job reaching out to senior citizens. But we also have many other
ways that were looking ahead to plan for how we serve seniors, the disabled, and students. And
that is part of our plan that were putting forth right now carves out some funding to provide
better and more ADA para-transit service and funding so that we can keep fares affordable for
seniors, the disabled and student so that is part of the plan that we want you to hear about and
want you to weigh in about that the board may be selecting to put on the ballot in November so
thank you very much Cecilia for your question. !

We also have had Francisco from Los Angeles who's listening through Spanish simulcast and
Francisco's question is: who will pay for the project Metro is proposing will there be
improvements to parking? I'm getting ask our deputy CEO Stephanie Wiggins to address the
first part of Francisco's question about who pays for these projects. Stephanie?!

Stephanie Wiggins: Thank you Francisco. Well we're proposing as part of a potential ballot
measure that a half cent will actually be paid by residents through sales tax as well as visitors
and tourists. And that half cent is about seven cents a day. We also are proposing that the
money generated locally through the half cent sales tax can be matched from state and federal
funds as well so we are looking at multiple sources to help pay for these projects.!

Paulette: Thanks very much Stephanie. If you would like to ask a question please press zero on
your keypad and will get you in the queue so that you can ask us one of your questions about
how we're planning to improve transportation all across Los Angeles County over the next 40 to
50 years. But next, we are going to go to Bob from Los Angeles. Bob what's your question?!

Bob: Yes, my question... I used to receive the Metro source every day on email, am not
receiving it, I want to know if you discontinued that? The next question is, am a follower of Metro
, I grew up in Los Angeles 1940, I took the red line the yellow cars and so fourth, I also grew up
in La Cienega near the Olympic area. I still live in the area. But the question is why are Overland
and western Boulevard they are not above ground of bridges the traffic is horrible you know,
going down the Overland Avenue in the morning during the evening the traffic is horrible
because of the left weights of the test trains and so forth and it just moves at a snail pace. Why
didnt they put the bridges over Overland and Western?!

Paulette: Bob thank you very much for your question. I will answer the first part of your question
which is about the Metro source. So the source which is on our website plan - Its
a great information tool that is done by Steve Hyman of our communications department is full
of all kinds a great information every day. And if you would like to get on the mailing list for that
or for anything else that we distribute you can press seven on your keypad and you can give
your email address to our operator and we will get you on our distributions from here on out so
thank you very much for that. In terms of the bridges and street running traffic and such, I'm
going to go ahead and ask Scott page if he will address the matter about bridges and how we
determine whether or not a line should be separated or should be street running and there's a
lot of very intense information that goes into how we end up constructing a project. So Scott why
dont you provides some insight to that?!

Scott page: Thank you. back many years ago when the planning process first started for the
Expo line, Metro conducted environmental impact review and in that environmental impact
review we reviewed all the intersections and cross streets that had traffic and that traffic was
measured to determine the level of service and then based on the level of service it was
determined through the EIR process which streets would have the train going over those
intersections. The California Public Utilities Commission is the final authority on grade
separations so the outcome of this process - the EIR process - and through the PUC it was
determined that certain streets such as Dundee such as the Supelveda such as Sawtelle those
particular streets were great separated due to sometimes the complication of the intersection,
the fact that it was near the 405 freeway. Sepulveda got a grade separated. So that is how
these different intersections were determined some got great separation and some do not get

great separation and that process took place probably about 10 years ago when the EIR first
began for the Expo line extension from Culver City to Santa Monica.!

Paulette: Thanks very much Scott.if you'd like to ask a question press zero on your keypad and
we will get you in the queue. Right now though, we're are going to ask you a question. We are
going to go to our first polling question of the evening and what you'll do is press the number on
your keypad that corresponds with your answer and the first question that we want to ask
tonight revolves around something that we call state of good repair but what it really means is
how do we keep our system in good working order and the transit industry typically has not
done a very good job of having dedicated funding to keep our system up and running and
maintained and replacing rail vehicles and buses and tracks and it has caused many problems
across the industry. !

You may have heard about the situation in Washington DC recently where they had to do safety
inspections throughout their whole system and shut down the system for a whole day so that
they can check on their system and see if it was safe and so we would like to know from you is
as we put this potential ballot measure forward after these projects are built out would you
support part of the tax continuing to keep the system in good working condition? press one on
your keypad if yes two if No. Again the question is after we build projects out would you support
the concept of us keeping part of that tax to keep the system in good working condition? press
One for yes and two for No. Thank you very much for your participation . We are going to go
now to Norma in Los Angeles, Norma go ahead and ask your question.!

Norma: Hello, this is Norma. I had a couple questions. First of all I want to know how long the
Crenshaw LAX extension was going to be on Crenshaw before it's over. That's number one and
then the second one was, I had read that you were making a bike path and a walking path on [?]
but in the in the paper it wasn't clear as to where this is to start, what are the cross streets you
know that it would be located?!

Paulette: Okay Norma thank you very much, so you're asking about our Crenshaw LAX project
which is now in construction so I'm going to ask Stephanie Wiggins to first touch on the
Crenshaw project. Stephanie?!

Stephanie Wiggins: Thanks Paulette ,I thanks Norma. The Crenshaw project is slated to be
completed in 2019 as Teresa mentioned earlier just last Saturday we had halfway there event
with the community to really just thank the community for all of their patient as we move forward
with the construction of this project but currently it is slated to be open in 2019.!

Paulette: Thanks very much and we're going to turn to Scott to answer the rest of your question
Norma. Go ahead Scott.!

Scott Page: Hi this is Scott in service planning. Your second part of your question was decision
whether the line will bypass the Hollywood Stadium before it goes down to LAX and yes the line
does off at Crenshaw at Florence were it uses a private right of away an old railroad right away
to wander its way down towards LAX and it will bypass the Hollywood Stadium just to the north.
But I have good news for you and that we recently secured a plan to actually have a transit
center located at the La Brea Florence station and that transit center is going to come real and
handy now that the NFL is coming to Inglewood so the plan is, and we are actually working on a
NFL master plan as to how we are going to serve the Stadium from the Florence La Brea

Stadium. The station would be to offer some kind of shuttle bus service that would connect
people from the Crenshaw line to La Brea in Torrance, over to the new NFL stadium. And a
number things are going into the study as well as a possible rail spur from the proposed stadium
up to the Crenshaw line as well as connecting people from the green line via buses, also up to
the Stadium from the Crenshaw station on the green line. So there's a study in the works and is
a number of good things are going to come out of it.!

Paulette: Thanks Scott. press zero on your keypad if you'd like to ask us a question live and the
results from the question that we just ask you a couple of minutes ago was, if you would support
us keeping part of the tax to keep the system in good working condition after we build out all
these new projects. 68% of you said yes. 32% said no. So we thank you all for participating in
providing us that feedback because really tonight it's all about you. We are here to listen to you
what your questions and input is to us so that we can better understand how we can put forth a
plan for long-range transportation planning that meets the needs of the public. We are going to
go to Alice now in Hollywood. Good evening Alice.!

Alice: Hi there, this is Alice, personally I'm very excited about the extension to Santa Monica,
and secondly I believe I saw at once an advertisements while I was taking the metro for Wi-Fi
coming to the Metro area and I wanted to ask about an update on that because I think that could
be a real game changer.!

Paulette: Hi Alice yes what you're talking about is us recently having self-service in the subway
tunnels from Union Station to seventh and Metro we now have self-service available for Verizon
customers. Now this is the first phase of our program which we have another couple phases
coming over the next year where other cell carriers are going to be coming online in providing
self-service. So it's not Wi-Fi service but self-service so folks will be able to make calls and
texts. And this actually, we are very excited about because our whole if you see something say
something campaign in the spirit of us all contributing to safety and security on our whole
system this will be important for us to be able to hear from you if you see something suspicious,
or if an incident happens we encourage everyone to download our transit watch app which is a
very popular app where you can get in touch with us right away by texting or calling. You can
even take a photo and text it to our dispatch center right away and so we are very proud that
we're able to start the first phase of self-service in the tunnel from Union Station to seventh and
Metro. That will be growing with other carriers coming online in the next couple of months and
then throughout the subway system over about the next year. So thank you very much for that
question Alice. We are going to go now to Patty in Los Angeles so Patty what is your question?
Hello there Patty are you on the line?!

Patty: Yes I am.!
Paulette: Go ahead and ask us your question.!

Patty: Hi, I had a question regarding the 405. You probably know how congested the 405 is,
both North and South and I was wondering what is it that you have in mind as far as the works
on the Metro weather its repairs or adding more trains or Amtrak and what are the works?!

Stephanie Wiggins: Thanks Patty for your question, actually yes I can relate to how difficult it is
to try to travel on the 405. I actually try to avoid it and many of you may know that we actually
opened a carpool lane a little over a year ago and while that has made some improvement it

was actually largely on the side streets with Sepulveda so if you travel on the freeway every
day, it kind of may not have felt like it really made a big difference. We did see a big difference
on the side streets and actually ended up attracting more cars onto the freeway. We also made
some safety improvements. So now what were focused on is really what can we do to relieve
actually the 405 directly. So in our potential ballot measure , the plan that Paulette has been
talking about this evening, we actually have identified a transit project that would actually
hopefully attract people out of their cars onto rail or the train system between Westside and San
Fernando Valley. This project while it's currently slated for you know around 2040, this project if
it was passed in the ballot measure actually could be delivered a lot sooner and we're proposing
a couple of phases of that so the entire phases would be completed in the early 2030s so we
are trying to look at an option to really attract people out of their cars and into rail. It is our hope
that if the board approved of this expenditure plan and its voted on by the voters in November
we can help accelerate bringing that project to the Valley a lot sooner.!

Paulette: Things very much Stephanie. That's Stephanie Wiggins are deputy CEO here at Metro
and we are here with a live telephone town hall meeting because we want to hear what you
have to say about transportation, about mobility, about our local investment together at a
community and how we can make a difference together not only for today but for the next
generations that come after us. If you'd like to ask a question press zero on your keypad and
now we are going to go to Mary Jane in Los Angeles. Mary Jane go ahead and ask you're

Mary Jane: My question as a seniors citizen, I am considering giving up my car I would like to
use public transportation including Uber, but I have no idea where to go to find to where you buy
a senior citizen pass taken I have no idea they go North and South as well as East and West
and I really would appreciate finding out how you go about giving up your car.!

Paulette: We are going to go ahead and ask Scott Page who is with our service development
you go ahead answer your question Mary Jane.!

Scott Page: Hi Mary Jane , do you have a smart phone by the way? Is she on mute?!
Mary Jane: No I dont.!

Scott Page: You do not Mary Jane. Okay so when weve completed this call I'm going to ask you
to please press seven on your phone and when you press seven on your phone that will allow
you to give us your information, meaning your name and your address we will send you an
application for a senior citizen Tap Card to take advantage of the senior fare and to be able to
ride for only $0.35 cents in the most of all times that Metro operates you need a senior Tap Card
and all you have to fill out an application and you have to have a picture taken to be put on that
senior Tap Card and it's all laid out for you in the application. Anytime that you need information
regarding Metro you can always call our information number or have someone go to
and you can actually print out timetables and see where our service goes. Now regarding Uber ,
unfortunately if you don't have a smart phone Uber is not going to be a transportation option for
you because you really need a smart phone to be able to utilize Uber or Lift services. So when
were done with this call please press seven. Paulette, can you help me by talking a little bit
about our senior programs that we have through marketing and communications?!

Paulette: We actually have several programs for senior citizens and Mary Jane your comment
about that you're considering giving up your car - it's something that that not only you but a lot of
people are considering doing and a lot of people have done. And if for some folks might find it
intimidating to take transit because they just don't know how to buy a Tap Card or they're not
sure where to pick up the train or the bus or how to transfer, it really is very easy and we have a
program through our community relations department that teaches seniors how to get around by
way of transit, how to buy a Tap Card for seniors, safety that we should all be aware of. They
even take you on tours, and so again if you share your information with us after this call by
pressing seven and leave your information that you would like more about our senior program it
is called Seniors on the move and it's a riders club program and then we'd love to have you as
part of that program but it's great that you are looking to transit as a way to get around because
it's very easy and convenient.!

As I mention we do have special programs for seniors. I will mention that this plan that we are
putting forth that will be decided on by the Metro board in June whether to ask for another sales
tax increase does have a component of it that would fund service for the disabled, seniors, and
students in keeping fares affordable for seniors the disabled and students and so that's an
important component. Also answering Mary Janes question about programs for seniors and
anyone out there who would like to know more about our senior programs you can call our
customer relations number at 213-922-6235 again 213-922-6235 and our customer relations
folks can tell you more. We are going to go to Trey Sean now in LA, so Trey Sean whats your

Trey Sean: Hi, thank you for taking my question. I was curious to know that to know that with all
of the great thing that Metro is doing, how is Metro working collaboratively with companies such
as Uber and Lift to minimize the traffic on the street or promote taking Metro services such as
buses and trains? Because I noticed that ever since Uber and Lift have come on the scene which I think is a great idea by the way - there have been seen more traffic on the street
because instead of people taking buses and trains they are taking Uber and Lift on an individual
basis as opposed to everyone getting on the bus taking the bus.!

Terese McMillan: Hi, this is Terese, and I just want to say that I really thank you for bringing this
question at the because I think that illustrates the very dynamic environment that we at Metro
have to deal with. Our transportation system is changing I think the emergence of Uber and Lift
is just one of the really interesting places we find ourselves in terms of thinking about new
partners new elements of the system that it's not just buses and rail and highways anymore.
Now we've got these your transportation network of companies and one of the things that really
interesting is to think of them not as competitors but as a compliment to the public transit system
that we have. !

You may you now appreciate that for people that use transit we have what we call sort of the
last mile first mile dilemma where you have to get to the transit system. Now some people are
close enough to walk, some people can bike, but if it's much longer than that often a
disincentive for people to take transit. Well Uber and Lift might be that connection that makes it
easier particularly when you maybe been out at night having a good time and want a safe way
to get home you know the bus stop back home. the other thing I wanted to point out is bad
we've recently established here a new department, the office of extraordinary innovation and
one of the reasons we did that is to be able to think about the new and different and changing
challenges that we have and how we can address them whether through new technology that

companies such as Uber and Lift are bringing to bear in the system, or new partnership. New
innovative ways of working with other folks and so trying to get ahead of that curve but I think
there's some exciting partnerships to be had with these types of agencies.!

Paulette: Thanks very much Terese. We are going to now ask you a question, so our second
question for the night this is an electronic polling opportunity where you can use one of the
numbers on your keypad to give us back instant results. And we've been talking tonight about
Metro's plan to ease traffic and this is the plan where we are looking out over the next 40 to 50
years at how to provide more rail, better bus service not only through Metro's bus services but
through the municipal bus operators. How we can provide better connections including bike and
pedestrian connections. Also funding for Metrolink and ADA paratransit service in keeping fares
affordable for seniors students and the disabled and a whole host of other improvements that
we know we are going to need to start planning for today because we expect to have 2.3 million
more people move to LA County over the next four decade. !

So the question now that we would like to ask: if this election were to be held tonight would you
vote for this proposed sales tax for transportation? Press one if yes two if no. So again, if the
election were to be held tonight would you vote for this proposed sales tax measure for
transportation improvements? Press one for yes and two for no. We thank you very much for
your input and we will let you know the results here in just a couple minutes. But we are going to
go right now to our next caller which is Martin in Los Angeles, Martin!

Martin: Hello.!
Paulette: Martin go ahead.!

Martin: Good evening, and thank you for taking my call. One concern that I wanted to raise is
the fact that while as a person living in Korea town for about the past decade and truly
appreciate this final move to finally expand the purple line, I cant really fathom why the people
have to wait seven years before the first extension is actually available to the people. The
congestion have just been getting increasingly worse for a variety of reasons, I mean I know
Uber and Lift were excited as great alternative but still adding to the congestion and also to the
fact that the narrowing of streets along the Wilshire corridor and along the miracle mile have
really created an artificial snack that one has to allow for, but still, has any consideration ever
been given to the fact that to do a partial light rail and partial underground is to help expedite the
fact to give relief finally after all these decades to that area that is so under serviced and the
second part of my question is that once this rail service goes into practice, will that also mean a
decrease the amount of bus traffic on that same corridor and along the same route to at least
know allow greater easement of traffic to flow and also give opportunity to people to go take rail
of the definite higher-speed alternative to traveling along those lines?!


Paulette: Thank you very much Martin. And our deputy CEO Stephanie Wiggins is going to
answer the first part of your question about how long it takes for these projects to get done and
be operational. Stephanie?!

Stephanie Wiggins: Thanks Pauletta, Martin thanks for your question I can really appreciate the
challenge with dealing with the construction and thinking about seven more years of
construction but I does want to take a moment to share with you know why we've chosen the

subway and it's really because of the high number of people that are expected to take the
purple line and that a subway can carry more people in a faster way. One of the challenges we
have is that as you know where building a very busy part of the city and its - there are number of
businesses as well as residents and we are doing our best not to disrupt their day too much. We
are also tunneling through very complex soil and we're taking care to make sure we build this in
the safest manner possible. So I know 7 years seems far away right now but we're really
building a key component of our system which is meant to last for generations to come so I want
to thank you in advance for your patience. We also want to make sure that we limit our nighttime noise disruption as well so it's just trying to take into account a balanced approach to
building this system in a way that's less disruptive and is really takes the highest care when we
are talking about safety.!

Scott Page: Hi Martin, this is Scott in service development. I wanted to talk about your question
regarding light rail. Light rail has it's place in Los Angeles and certainly light rail is considered
whenever we study for a future real line but more specifically and Stephanie just touched upon
has a lot has to do with how many people were going to carry on the line and why rail doesn't
carry nearly as much people in one train as say for example the red line and the purple line
does today. We also have to consider the street and think about Wilshire Boulevard if it were like
say Washington Boulevard with the blueline goes back and forth through Washington which is a
lot less traffic than Wilshire Boulevard we would be taking at least two traffic lanes and probably
a third one because there has to be space between the two trains. The West direction and the
east direction so we take into consideration the street configuration as well. if you look at our
light rail lines that we operate today almost all of them use exclusively or almost exclusively an
existing old rail road right of way that either belong to the Pacific electric, the LA railway lines or
to Southern Pacific freight, so that keeps the traffic moving but it also keeps the light rail
vehicles moving too. And if you have been around I know LA for a long time it sounds, and one
of the reasons of the red cars and the yellow cars basically needed to go away is because their
speed themselves were going slower and slower and slower as traffic got worse and worse and
worse. So Light rail works very well when we have our own private right of way.!

Paulette: So we have time for maybe one more question. We are going to ask folks to keep it
brief. We are going to go to Calvin in Commerce. Go ahead Calvin!

Calvin: This is Calvin, I am curious about why we are adding sales tax to the highest sales tax in
the country like that when Metro should be taking care of Metro?!

Paulette: Calvin thank you very much for your question so I'll take a first crack at that. Basically,
the option of us going to the voters and asking for more of an investment in improving
transportation for the future and for our future generations is because no one thing funds Metro
as an operation and it is a tremendous responsibility for us to provide transportation and also
plan for that transportation for the whole County. Many people don't know that Metro is also the
regional planner we also provide transit and we also provide funding to local communities which
a lot of people don't realize. So a lot of the funding that comes into Metro we give back to the
local communities so that they can fix their local streets and potholes and synchronize their
signalization and improve their bike and pedestrian pathways. And so it all happens in a
combination of local tax funding, state funds, federal funds, and our fares. Sometimes we get
asked why we don't just raise our fares more to accommodate the extra needs we have we
would have to raise our fares substantially in order for us to be able to do all the things that we
do. And so that isn't going to be a realistic element either, so it's the combination of all these

things that really provides us an opportunity to provide quality, safe, reliable transit all across the
county. We have time probably for one more question, so we are going to ask you to keep it
brief. Richard from Los Angeles?!

Richard: Why don't you instead of widening the freeways, why dont you put a mass people
mover in the diamond lanes and use all the existing freeways instead of building new lines?
Thats my question. !

Paulette: Okay Scott, real quick!

Scott Page: Certainly we look at the middle of the freeways as the place to possibly run a
special bus lane they recently did that from Denver to Boulder Colorado where the use of
existing median strip. But our freeways dont have too many medium strips left they have all
been dedicated to cars. So certainly if we were to do that we would have to take a travel lane off
of the freeway but we have looked at running down the medium as well as the shoulder.
Regarding any consideration for electric trolley buses or more service back in the early 90s we
did have a study for trolley bus service in the Los Angeles area. It's is extremely expensive it
requires putting up wires and overhead along the streets that it would serve. Trolley buses are
certainly slower than our regular CNG buses and CNG buses are more agile. They can go
around accidents they can go around traffic jams at intersections and people making right turns.
So I think for Los Angeles as opposed to other cities that have electric trolley buses. The regular
standard CNG bus on our streets today serves that purpose better than a trolley bus.!

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