TABLE OF CONTENT

PARTI C U L A R S

Self Declaration

Certificate

ii

Acknowledgment

iii

Executive summary

iv

Chapter 1-Introduction
1 . 1 O v e r v i e w o f Wip r o L t d
1.2 Research Objectives of the Study

Page NO.

Chapter 2- Company Profile

2.1

H i s t o r y o f Wip r o L t d .

2.2

Executive Profile

2.3

Infrastructure

2.4

Vis i o n S t a t e m e n t

2.5

Q u a l i t y a t Wip r o

Chapter 3- Research Methodology

3.1

Meaning

3.2

Objectives

3.3

Significance

3.4

Research Methodology

3.5

Data Collection Resource

3.6

Limitations

Chapter 4- Services Offered by Wipro Ltd.

4.1

IT Services

4.2

Product Design Services

4.3

Business Process Organization

C h a p t e r 5 - F i n d i n g a n d An a l y s i s

5.1

Wip r o s R o l e

5.2

Wip r o s I n i t i a t i v e s

5.3

Wip r o s R a t i n g

5.4

D i v i d e n d Tr a c k R e c o r d

5.5

Wip r o Val u e

Chapter 6- Conclusion & Suggestions

6.1

Conclusion

6.2

Suggestion

Bibliography

CHAPTER-1
INTRODUCTION
OVERVIEW
Wip r o Tec h n o l o g i e s i s t h e g l o b a l t e c h n o l o g y s e r v i c e s di v i s i o n
o f Wip r o L t d . ( N Y S E : WI T ) . Wip r o o ffe r s a f u l l p or t f o l i o o f
s e r v i c e s a c r o s s i n d u s t r i e s , d e l i v er i n g m e a s u r a b l e b u s i n e s s
b e n e f i t s f o r t h e i r c u s t o me r s w i t h s i x s i g m a c o n s i s t e n c y.
W H O I S WI P R O
R a n k e d a s 7 t h b e s t s o f t w a r e s e r v i c e s c o m p a n y i n t h e w or l d by
B u s i n e s s Wee k ( I n f o t e c h 1 0 0 , N o v e m b e r 2 0 0 2) , Wip r o s e r v e s
over 300 global leaders including Boeing, Nationwide,
E r i c s s o n , Tos h i b a , C i s c o , S e a g a t e , P ut n a m I n v e s t me n t s ,
U n i t e d Tec h n o l o g i e s , B e s t B u y, D i g i t a l , F r i e n d s Pr o v i d e n t ,
I B M , M i c r o s o f t , N C R , Th a m e s Wat e r, Tra n s c o a n d S o ny.
F r o m t h e f i r s t d ay i n d e a l i n g w i t h Wip r o , t h e r e ' s b e e n n o t h i n g
b u t q u a l i t y, c h a r a c t e r, h i g h e s t i n t e gr i t y, h i g h e s t q u a l i t y w or k .
A s a j o i n t v e n t ur e , y o u w o u l d n ' t f i n d a b e t t er p a r t n e r. As a
s u p p l i e r, y o u w o u l d n ' t f i n d a h i g h er q u a l i t y p a r t n e r.
S o me q u i c k f a c t s a b o u t Wip ro:

 I n d i a ' s mo s t v a l u a b l e c o mp a n y ( B u s i n e s s Tod a y, 2 0 0 1) .
L i s t e d a t N Y S E ( W I T ) . P a r t o f t h e TM T ( Tec h n o l o g y M e d i a - Tel e c o m ) I n d e x o f t h e N e w Yor k St o c k E x c h a n g e .
O v e r 2 0 y e ar s o f I T C o n s u l t i n g , Sy s t e m s I n t e g r a t i o n a n d
E n g i n e e r i n g S er v i c e s e x p e r i e n c e .
3 0 o ffi c e s w o r l d w i d e , 1 8 , 0 0 0 I T pr a c t i t i o n e r s a n d
d o ma i n c o n s u l t a n t s .
M o r e t h a n 3 0 0 c u s t o me r s a c r o s s U S A , E ur o p e a n d J a p a n
( 5 0 o f t h e s e a r e F o r t u n e 5 0 0 c o mp a n i e s ) .
U S D 7 3 6 M n r e v e n u e s ( Yea r 2 0 0 1 - 2 0 0 2) , C u mu l a t i v e
A n n u a l G r o w t h R a t e ( C A G R ) o f 4 5% o v e r t h e l a s t f i v e
y e ar s .
Q u a l i t y l e a d e r s h i p : M o s t m a t u r e S i x Si g ma p r o gr a m i n
t h e i n d u s t r y. Wor l d ' s f i r s t P C M M , C M M i a n d C M M l e v e l
5 c o mp a n y.

CHAPTER-2
COMPANY
PROFILE

HISTORY
F o u n d e d i n 1 9 4 5 , Wip r o h a s d i v e r s i f i e d i n t o I n f o r ma t i o n
Tec h n o l o g y, C o n s u me r C a r e a n d L i g h t i n g , E n g i n e e r i n g a n d
H e a l t h c a r e . Wip r o s d i v e r s i f i c a t i o n i n t o I T h a p p e n e d i n 1 9 8 0
a n d s i n c e t h e n t h er e h a s b e e n n o l o o ki n g b a c k . Wip r o h a d
r e v e n u e s o f US D 7 3 6 M n i n M a r c h 2 0 0 2 .
Milestones
1 9 8 0 : D i v e r s i f i c a t i o n i n t o I n f o r ma t i o n Tec h n o l o g y
1 9 9 0 : I n c o r p or a t i o n o f Wip r o - GE m e d i c a l sy s t e ms
1992: Going global with global IT services division
Business
innovation
award
for
o ffs h o r e
1993:
d e v e l o p me n t
Wip r o g e t s I S O 9 0 0 1 q u a l i t y c e r t i f i c a t i o n , r e1995:
certified twice for mature processes
Wip r o g e t s S E I C M M l e v e l 3 c e r t i f i c a t i o n ,
1997:
enterprise wide processes defined
Wip r o f i r s t s o f t w a r e s e r v i c e s c o mp a n y i n t h e w o r l d
1998:
to get SEI CMM level 5
Wip r o ' s ma r k e t c a p i t a l i z a t i o n i s t h e hi g h e s t i n
1999:
India
Start of the Six Sigma initiative, defects prevention
2000:
p r a c t i c e s i n i t i a t e d a t pr o j e c t l e v e l
F i r s t I n d i a n c o mp a n y t o a c h i e v e t h e " T L 9 0 0 0
2001: certification"
for
industry
specific
quality
standards
2 0 0 1 : Wor l d ' s f i r s t P C M M L e v e l 5 c o mp a n y
R a n k e d 8 7 a mo n g 1 0 0 b e s t p er f o r mi n g t e c h n o l o gy
2001:
c o mp a n i e s g l o b a l l y ( B u s i n e s s Wee k , J u n e 2 0 0 1 )
2 0 0 2 : Wor l d s f i r s t C M M i v er 1 . 1 L e v e l 5 c o mp a n y
R a n k e d t h e 7 t h s o f t w a r e s e r v i c e s c o mp a n y i n t h e
2 0 0 2 : w o r l d by B u s i n e s s Wee k ( I n f o t e c h 1 0 0 , N o v e mb e r
2002)

D I S A S T E R R E C O V E RY P L A N N I N G
A n e s t i ma t e d 9 4 % o f c o mp a n i e s w i t h o u t a t e s t e d c r i s i s p l a n
go out of business after a severe loss of service.
Wit h i n c r e a s e d d e p e n d e n c y o n I T I n f r a s t r u c t u r e t o r u n
b u s i n e s s e ffe c t i v e l y a n d e ffi c i e n t l y, o rga n i z a t i o n s n e e d t o
k n o w h o w t o pr o t e c t t h e b u s i n e s s i f t h e I T I n f r a s t r u c t u r e
f a i l s . ' D i s a s t e r- R e c o v e r y P l a n s ' a r t i c u l a t e t h e m e a n s t o pr o t e c t
o rga n i z a t i o n s i n c a s e o f s u c h e v e n t u a l i t i e s .
Wip r o
o ffe r s
a
comprehensive
solution
that
helps
o rga n i z a t i o n s f a c e a n y e v e n t u a l i t y o f t h i s k i n d a n d e n s u r e s
t h a t o rga n i z a t i o n s r e c o v e r s mo o t h l y f r o m t h e d i s a s t e r i n t h e
s h o r t e s t p o s s i b l e t i me

T h e o ffe r i n g c o v er s :
Study of the existing IT Infrastructure set-up at various
s i t e s o f t h e o rga n i z a t i o n a n d o f t h e e x i s t i n g d i s a s t e r
recovery practices.
I d e n t i f i c a t i o n o f t h r e a t s t o t h e s e r v i c e s , ar i s i n g o u t o f
the faults in IT products and services of the
o rga n i z a t i o n .
C o n d u c t i n g R i s k An a l y s i s a n d B u s i n e s s I mp a c t An a l y s i s
( B I A ) o f v a r i o u s t hr e a t s t o t h e r e s o u r c e s / f u n c t i o n s a n d
c a t e g o r i z i n g t h e r i s k s b a s e d o n t h e i mp a c t .
D e s i g n i n g a n d r e c o m me n d i n g s o l u t i o n s t o c o v e r t h e
resources from the threats (risks).
I mp l e me n t a t i o n o f t h e r e c o m me n d e d s o l u t i o n s i n c l u d i n g
hot sites, high availability solutions, networks and
s t o r a g e sy s t e ms

EXECUTIVE PROFILE
AZIM PREMJI

A ZI M H P R E M J I
T h e C h a i r ma n o f Wip r o C o r p o r a t i o n
A n a l u mn u s o f S t a n f o r d U n i v er s i t y, U S A , M r. Az i m H P r e mj i
j o i n e d Wip r o i n 1 9 6 6 a t t h e a g e o f 2 1 .
U n d e r h i s l e a d e r s h i p , a R s . 7 0 mi l l i o n c o mp a n y i n
h y d r o g e n a t e d c o o k i n g f a t s h a s g r o w n t o a $ 5 0 0 mi l l i o n
d i v e r s i f i e d , i nt e g r a t e d c o r p or a t i o n i n s e r v i c e s , t e c h n o l o gy
products and consumer products with leadership positions in
the businesses it is in.
A r o l e m o d e l f o r y o u n g e n t r e pr e n e u r s a c r o s s t h e w o r l d , M r.
A z i m P r e mj i h a s i n t e gr a t e d t h e c o u n t r y ' s e n t r e p r e n e u r i a l
t r a d i t i o n w i t h pr o f e s s i o n a l ma n a g e me n t , b a s e d o n s o u n d
v a l u e s a n d u n c o mp r o m i s i n g i n t e g r i t y.

M r. Az i m P r e mj i ' s s t r e n g t h l i e s i n b r i n g i n g t o g e t h e r a n d
b u i l d i n g c h a rge d t e a m s o f h i g h p o t e n t i a l , h i g h p e r f o r mi n g
p e o p l e . H i s v i s i o n a n d pr a g ma t i s m h a v e h e l p e d Wip r o
C o r p o r a t i o n b e c o m e t h e 2 n d m o s t c o mp e t i t i v e a n d s u c c e s s f u l
c o mp a n y i n I n d i a a s r a t e d b y B u s i n e s s Tod a y, a l e a d i n g
b u s i n e s s ma g a z i n e i n I n d i a . Wip r o i n t e r m s o f m a r k e t
c a p i t a l i z a t i o n i s a mo n g t h e t o p 1 0 c o r p or a t i o n s i n I n d i a .
M r. P r e mj i v e r y s t r o n g l y b e l i e v e s t h a t t h e mo s t i mp o r t a n t
c o n t r i b u t or s t o Wip r o ' s s u c c e s s h a v e b e e n t h e ar t i c u l a t i o n s
and faithful adherence to core values, a shared vision for the
f u t u r e , i d e n t i f i c a t i o n a n d d e v e l o p me n t o f Wip r o l e a d e r s
t h r o u g h c l e a r l y d e f i n e d Wip r o l e a d e r s ' q u a l i t i e s .
A hands-on business leader with standards of excellence in
e v e r y t h i n g t h a t t h e c o r p o r a t i o n d o e s , M r. P r e mj i i s a l mo s t
f a n a t i c a l a b o u t d e l i v e r i n g v a l u e t o c u s t o me r s a n d h i s
w i l l i n g n e s s t o s a c r i f i c e b u s i n e s s a n d pr o f i t s t o h o l d o n t o
" O u r P r o mi s e " .
M r. P r e mj i w a s t h e pr i me m o v e r b e h i n d Wip r o ' s d e c i s i o n t o
a c h i e v e " S i x S i g ma " s t a t u s . I n h i s a d d r e s s t o t h e t o p
m a n a g e me n t o f Wip r o C o r p o r a t i o n o n M a y 2 , 1 9 9 7 , h e s a i d ,
" T h e e n d o b j e c t i v e o f o u r ' c u s t o me r- i n ' c o n c e p t i s t h a t w e
w a n t t o b u i l d t h e v o i c e o f t h e c u s t o me r i n o u r p r o d u c t s a n d
s e r v i c e s . Th i s i s o p p o s i t e t o t h e c o n c e p t o f ' p r o d u c t - o u t ' ,
w h i c h i s t h e w a y t h e w o r l d h a s b e e n o p e r a t i n g f o r s o m e t i me . "
I n t h i s j o u r n ey o f a c h i e v i n g t h e n e a r d e f e c t - f r e e p r o d u c t s a n d
s e r v i c e s , M r. P r e mj i i s v e r y c l e a r t h a t a s a w o r l d c l a s s
o rga n i z a t i o n , w h a t Wip r o n e e d s t o b e c o n c e r n e d a b o u t i s t h e
process, not merely the results.

VIVEK PAUL

Viv e k P a u l i s Vic e C h a i r ma n o f Wip r o , L t d . a n d t h e Pr e s i d e n t

o f i t s Wip r o Tec h n o l o g i e s D i v i s i o n , b a s e d i n M o u n t a i n Vie w,
CA.
Wip r o Tec h n o l o g i e s i s a g l o b a l i n f o r ma t i o n t e c h n o l o g y,
product development/maintenance, and business process
s o l u t i o n s pr o v i d e r w i t h o v er 1 8 , 0 0 0 e mp l o y e e s a n d o ffi c e s i n
3 0 l o c a t i o n s a r o u n d t h e w or l d . Wip r o Tec h n o l o g i e s
c o n t r i b u t e s mo r e t h a n 9 0% o f t h e pr o f i t a b i l i t y o f Wip r o , L t d . ,
a $ 7 b m a r k e t c a p c or p o r a t i o n .
S i n c e a s s u m i n g t h i s r o l e , r e v e n u e s a t Wip r o Tec h n o l o g i e s
h a v e gr o w n a t o v e r 4 5 % a y e a r a n d o p e r a t i n g pr o f i t s h a v e
g r o w n a t o v e r 5 0 % a y ea r, c o mp o u n d e d , c a t a p u l t i n g i t i nt o t h e

B u s i n e s s Wee k G l o b a l I n f o t e c h 1 0 0 , a n d a l l o w i n g a s u c c e s s f u l
l i s t i n g o n t h e N e w Yor k S t o c k E x c h a n g e .
M r. P a u l b r o u g h t a s t r o n g f o c u s o n v a l u e s , b u i l d i n g h u ma n
c a p i t a l a n d e s t a b l i s h i n g l e a d e r s h i p i n q u a l i t y p r o c e s s e s . Th i s
f o c u s t r a n s f o r me d Wip r o t o b e c o me a l e a d e r i n i t s f i e l d w i t h
the widest range of services, recognized quality leadership,
a n d a t r a n s f o r mi n g w o r k f o r c e t h a t w e n t f r o m c o d i n g t o
c o mp l e x p r o gr a m ma n a g e m e n t t o c o n s u l t i n g a n d ar c h i t e c t i n g .
L e a d i n g a n a l y s t r e s e a r c h f i r ms G a r t n e r a n d M E TA r a t e Wip r o
a s t h e l e a d e r i n t h e o ffs h o r e a p p l i c a t i o n o u t s o u r c i n g m a r k e t
a n d a h i g h q u a l i t y s o l u t i o n pr o v i d e r w h o h a s mo v e d u p t h e
v a l u e c h a i n . R e c e n t l y B u t l e r Gr o u p , a r e s e a r c h f i r m f o c u s e d
o n t h e I T ma r k e t , q u o t e d i n o n e o f t h e i r r e p o r t s t h a t - " Wip r o
i s w e l l p l a c e d t o c o mp e t e w i t h t h e l a rge s t p l a y er s , h a v i n g
established an enviable reputation for the quality of its
delivery and the value it brings to its business relationships".
P r i or t o t h i s r o l e , M r. P a u l w a s b a s e d i n M i l w a u k e e , WI , a n d
r a n G E ' s G l o b a l C T ( C o mp u t e r i z e d Tom o g r a p h y ) S c a n n e r
business with nearly $1 billion in revenues, reporting directly
t o t h e c u r r e n t C h a i r ma n o f G E . M r. P a u l d r o v e pr o d u c t i v i t y
through developing a design and build capability in China for
t h e e c o n o my r a n g e , dr o v e d e s i g n c o o p e r a t i o n a c r o s s
d e v e l o p me n t t e a m s i n F r a n c e , J a p a n a n d t h e U S t o s t e p u p t h e
pace of new product introductions, and launched breakthrough
p r o d u c t s t hr o u g h t h e pi o n e e r i n g a p p l i c a t i o n o f Si x S i g ma
t e c h n i q u e s . Th i s s u c c e s s w a s n o t e d by t h e b u s i n e s s b e s t s e l l e r
b o o k , S i x S i g ma .
P r i or t o t h i s r o l e , M r. P a u l w a s P r e s i d e n t a n d C E O o f G E ' s
m e d i c a l e q u i p me n t j oi n t v e n t u r e w i t h Wip r o . M r. P a u l w a s
p a r t o f t h e v e n t u r e a s a n e w s t a r t - u p , t o i t s b e c o mi n g a g l o b a l
d e s i g n a n d m a n u f a c t u r i n g b a s e f o r u l t r a s o u n d e q u i p me n t , a s
well as a leader in the distribution and service of medical
i ma g i n g e q u i p me n t i n t h e S o u t h As i a n ma r k e t s .
H i s e ffo r t s i n a l l t hr e e r o l e s ( Wipr o , Wip r o GE a n d G E ) h a v e
b e e n n o t e d i n t h e b u s i n e s s me d i a ( B u s i n e s s Wee k , E c o n o mi s t ,
F o r b e s , F o r t u n e , N Y T, WS J , e t c . ) a n d h a v e b e e n u s e d a s c a s e
s t u d i e s a t l e a d i n g b u s i n e s s s c h o o l s ( H a r v ar d , Wh a r t o n ,

I n s e a d , e t c . ) . A J a n u a r y 2 0 0 3 s e g me n t i n B u s i n e s s Wee k c i t e d
Wip r o a s " t h e l i v e w i r e i n I n d i a n h i g h t e c h " , a n d a F e br u a r y
2 0 0 3 i s s u e o f E c o n o mi s t me n t i o n e d " Wip r o a s p i r e s t o b e a
g l o b a l f o r c e i n t h e I T i n d u s t r y " . F a s t C o mp a n y r e p o r t e d a f t e r
v i s i t i n g Wip r o i n i t s F e b r u ar y 2 0 0 3 i s s u e " t h er e ar e c er t a i n
moments when you can see the future with such clarity that it
n e a r l y t a k e s y o u r br e a t h a w a y " .
P r i or t o w o r k i n g a t GE , M r. P a u l w or k e d a t B a i n & C o . ,
Boston, a leading strategy consulting firm and at PepsiCo
I n c . , P u r c h a s e , N Y i n t h e i r M & A ar e a . M r. P a u l r e c e i v e d a n
M B A f r o m U n i v er s i t y o f M a s s a c h u s e t t s a t Amh e r s t . H e
r e c e i v e d a B a c h e l o r o f E n g i n e e r i n g d e g r e e f r o m B . I . T.S . ,
P i l a n i , I n d i a i n E l e c t r i c a l & E l e c t r o n i c s E n g i n e e r i n g , w h er e
h e w a s a l s o C a p t a i n o f t h e S w i m a n d Wat e r p o l o t e a ms .
M r. P a u l i s a m e m b e r o f t h e B o a r d o f t h e C a l i f o r n i a C h a m b e r
o f C o m me r c e , a n d Vic e C h a i r ma n o f i t s Tec h n o l o g y
C o m mi t t e e . H e i s a m e m b e r o f t h e B . I . T.S S e n a t e , o n t h e
advisory
b o ar d
of
Stanford
University's
Radiology
D e p a r t me n t a n d a c h ar t e r m e m b e r o f Th e S i l i c o n Val l e y I n d u s
E n t r e p r e n e u r s O rga n i z a t i o n .

WIPRO INFRASTRUCTURE
Wip r o i s g e a r e d f o r g l o b a l d e l i v e r y
d e v e l o p me n t c e n t e r s t h a t s p a n t h e g l o b e .

with

o ffi c e s

and

Locations spanning the globe

2 7 o ffi c e s w o r l d w i d e
Over 1,450,000+ sq. ft. of development facilities
3 0 d e v e l o p me n t c e n t e r s w o r l d w i d e
s t a t e - o f - t h e- a r t c o mm u n i c a t i o n f a c i l i t i e s
Giga speed cabling - guaranteed 10MBPS to desktop
30+ international links - data, voice and video
D a t a , v o i c e a n d vi d e o , I S D N b a c k - u p f o r f u l l
r e d u n d a n c y. Wip r o c a mp u s e s ar e d e s i g n e d t o pr o v i d e
c o mf o r t a b l e a n d p r o d u c t i v e w or k e n v i r o n m e n t s . I n
addition
to
cutting-edge
facilities,
they
feature
workspaces that enable creative thinking and encourage
p a r t i c i p a t o r y a n d pr o a c t i v e v a l u e s y s t e m s . Wip r o s
c o mm i t m e n t t o t h e e n v i r o n me n t a n d s a f e t y c o n s c i o u s n e s s
is
reflected
in
their
ISO
14001
certification.
Business continuity
Wip r o p r o v i d e mu l t i - s i t e s e r v i c e s t o gl o b a l c u s t o m e r s a n d
h a v e t h e r e l e v a n t e x p e r i e n c e , p r o c e s s e s a n d me t h o d o l o g i e s
for a successful transition. Robust business continuity
p l a n s a r e i n p l a c e f o r d a t a , sy s t e ms a n d p e o p l e

WIPRO VISION IN 2008

Business Leadership
A mo n g t h e t o p 1 0 I n f o r m a t i o n Tec h n o l o g y S er v i c e s c o m p a n i e s
globally and
# 1 I n f o r m a t i o n Tec h n o l o g y c o mp a n y i n I n d i a .
C u s t o me r L e a d e r s h i p
T h e # 1 c h o i c e o f t h e c u s t o me r t h r o u g h i n n o v a t i v e s o l u t i o n s
and Six Sigma processes.
People Leadership
A mo n g t h e t o p 1 0 m o s t pr e f e r r e d e mp l o y e r s g l o b a l l y by
c r e a t i n g a n e n v i r o n m e n t o f e mp o w e r m e n t , i nt e l l e c t u a l
challenge and wealth sharing.

Brand Leadership
Wip r o B r a n d t o b e a mo n g t h e t o p 5 mo s t a d mi r e d br a n d s i n
India

QUALITY AT WIPRO
Q u a l i t y c o n s u l t i n g a n d s o f t w a re q u a l i t y

A t Wip r o , q u a l i t y i s l i k e i n t e g r i t y - n o n - n e g o t i a b l e . Wip r o
p u r s u e q u a l i t y w i t h a mi s s i o n a r y z e a l a n d h a v e p u t i n p l a c e
r o b u s t pr o c e s s e s t o e n s u r e t h a t Wip r o d e l i v er q u a l i t y w i t h s i x s i g ma c o n s i s t e n c y. Vel o c i - Q , o u r h ol i s t i c , e n t e r p r i s e w i d e
quality approach integrates multiple quality processes like
S i x S i g ma , S E I C M M , P C M M a n d C M M i t o d e l i v e r
measurable business benefits with enhanced productivity upto
3 5 % , c o s t s a v i n g s u p t o 3 5 % a n d f a s t e r t i me - t o - ma r k e t u p t o
75%.

Salient features of our quality program

M o s t m a t u r e S i x S i g ma pr o g r a m i n t h e i n d u s t r y - e n s u r e s
t h a t 9 1 % o f o ur p r o j e c t s a r e c o mp l e t e d s c h e d u l e , m u c h
a b o v e t h e i n d u s t r y a v e r a g e o f 5 5%
Wor l d s f i r s t c o mp a n y t o b e a w a r d e d P C M M L e v e l 5 a n d
CMMI Level 5
Wor l d s f i r s t S E I C M M v er 1 . 1 L e v e l 5 s o f t w a r e s e r v i c e s
c o mp a n y
Defect preventation-post release defect rates at less than
0 . 2 p e r K L O C , a mo n g s t t h e l o w e s t i n t h e i n d u s t r y
C y c l e t i me r e d u c t i o n d u e t o l o w e r r e w o r k r a t e
C o s t o f f a i l u r e a v o i d a n c e a n d h i g h pr o j e c t v i s i b i l i t y

What it m eans for custom ers

T h e a s s u r a n c e t h a t q u a l i t y w i l l n e v e r b e c o mp r o m i s e d b e i t
p r o d u c t , p r o c e s s or s e r v i c e q u a l i t y. Th a t ' s w hy Wip r o i s
p r e f e r r e d p ar t n e r f o r g l o b a l l e a d e r s s u c h a s Th o m a s C o o k ,
n P o w e r, H o me D e p o t , S e a g a t e , L u c e n t , N o k i a , E a s t m a n
C h e mi c a l s a n d 3 0 0 o t h er s

CHAPTER-3
RESEARCH
METHODOLOGY

Meaning of Research

R e d m a n a n d M o r y d e f i n e r e s e a r c h a s a s ys t e m i z e d e f f o r t t o g a i n n e w
knowledge.

Some

people

consider

research

as

movement,

movement from the known to the unknown.

Research is an academic activity and as such the term should be used
i n a t e c h n i c a l s e n s e . Ac c o r d i n g t o C l i f f o r d Woo d y, r e s e a r c h c o m p r i s e s
defining

and

suggested

redefining

solutions;

problems,

collecting,

formulating

organizing

and

hypothesis
evaluating

or

data;

making deductions and reaching conclusions; and at last carefully

testing the conclusions to determine whether they fit the formulating
h yp o t h e s i s .

Objectives of Research
The purpose of research is to discover answers to questions through
the application of scientific procedures. The main aim of research is
to find out the truth which is hidden and which has not been
d i s c o v e r e d a s ye t . T h o u g h e a c h r e s e a r c h s t u d y h a s i t s o w n s p e c i f i c
purpose but the research objectives can be listed into a number of
broad categories, as following:-

1 . To g a i n f a m i l i a r i t y w i t h a p h e n o m e n o n o r t o a c h i e v e n e w
insights into it. Studies with this object in view are termed as
exploratory or formulative research studies.
2 . To

portray

accurately

the

characteristics

of

particular

individual, situation or a group. Studies with this object in view

are known as descriptive research studies.
3 . To d e t e r m i n e t h e f r e q u e n c y w i t h w h i c h s o m e t h i n g o c c u r s o r w i t h
which it is associated with something else. Studies with this
object in view are known as diagnostic research studies.

4 . To t e s t a h yp o t h e s i s o f a c a s u a l r e l a t i o n s h i p b e t w e e n v a r i a b l e s .
Such studies are known as hypothesis-testing research studies.

Significance of Research
All

process

overconfidence,

is

born
for

it

of

i n q u i r y.

leads

to

Doubt
inquiry

is

often

and

better

inquiry

than

leads

to

invention. Is a famous Hudson Maxim in context of which the

significance of research can well be understood. Increased amounts of
research make progress possible.
Research inculcates scientific and inductive thinking and it promotes
the development of logical habits of thinking and organization.
The role of research in several fields of applied economics, whether
related to business or to the economy as a whole, has greatly
increased in modern times. The increasing complex nature of business
and government has focused attention on the use of research in
s o l v i n g o p e r a t i o n a l p r o b l e m s . R e s e a r c h , a s a n a i d t o e c o n o m i c p o l i c y,
has gained added importance, both for government and business.

Research Methodology
Research methodology is a way to systematically solve the research
p r o b l e m . I t m a y b e u n d e r s t o o d a s a s c i e n c e o f s t u d yi n g h o w r e s e a r c h
i s d o n e s c i e n t i f i c a l l y. I n i t w e s t u d y t h e v a r i o u s s t e p s t h a t a r e
g e n e r a l l y a d o p t e d b y a r e s e a r c h e r i n s t u d yi n g h i s r e s e a r c h p r o b l e m
along with the logic behind them. It is necessary for the researcher to
know not only the research methods or techniques but also the
m e t h o d o l o g y.

Data Collection Source

Information

was

collected

through

both

primary

and

secondary

sources.
Primary Data: In some cases the researchers may realize the need for
c o l l e c t i n g t h e f i r s t h a n d i n f o r m a t i o n . As i n t h e c a s e o f e v e r yd a y l i f e ,
if we want to have first hand information or any happening or event,
we either ask someone who knows about it or we observe it ourselves,
we do the both. Thus, the two method by which primary data can be
collected is observation and questionnaire.
S e c o n d a r y D a t a : An y d a t a , w h i c h h a v e b e e n g a t h e r e d e a r l i e r f o r s o m e
o t h e r p u r p o s e , a r e s e c o n d a r y d a t a i n t h e h a n d s o f r e s e a r c h e r. T h o s e
data collected first hand, either by the researcher or by someone else,
especially for the purpose of the study is known as primary data.
The data collected for this project has been taken from the secondary
source.
Sources of secondary data are :

Internet

Magazines

Publications

Newspapers

Brouchers

LIMITATIONS

The data is collected from secondary source due to lack of time

for preparing the project.

The data is not 100% accurate.

CHAPTER-4

SERVICES
OFFERED BY
WIPRO LTD.

IT services
Application Development & Maintenance
Architecture Consulting
Business-t0-employ ee(B2E) solution

Business intelligence &da ta warehousing

Business Process Management (BPM)
Content Management
Customer relationship management (CRM)
E-Business
Enterprise resource planning (ERP)
E-procurement & b2b Marketplaces
Enterprise security
Package selection and implementa tion
System integration
Supply chain manage ment
Enterprise application integration
Technology infrastructure services

IT SERVICE OFFERING BY WIPRO

Application Developm ent & Maintenance

Designing and developing innovative solutions is

Wipros forte. With 15 y ears of experience in
application development, Wipro creative ideas, proven
frameworks and experienced professiona ls deliver
ground-up, but state of the art software solutions that
address customer needs. Wipro combine s best-of-breed
technologies with the still- valuable components of
legacy systems to help its custome rs accomplish
business goals.
Wipro services in these areas are focussed on:
Application development
Migration and Customization
Enterprise Application Integration
Application maintenance
A p p l i c a t i on d e v e l o p me n t

this includes Turnkey web based, client server and

wireless application development and enhancements to
legacy applications
M i g r a t i o n a n d Cu s t o mi z a t i o n .

This includes:
Version upgrade services,
Database migration,
Language migration,
Reengineering,
Functionality upgrades
Porting
E n t e r p r i s e Ap p l i c a t i o n I n t e g r a t i o n

Enterprise Application Integration (EAI) creates a

unified electronic business environment across the
extended enterprise, integrating existing applications
with business processes, even as it enables seamless
interaction between customers, partners and suppliers.
Wipro has developed powerful EAI systems that
integrate business strategy with technology
A p p l i c a t i on ma i n t e n a n c e

Wipro offers its clients, 24x7 application sustenance

and enhancements. They have over 10 y ears of
experience in remote ma intenance of IBM ma infra me
and Client/Server applications. Our 5000-person year s
expertise covers a wide range of applications, which are
remotely maintained through Offshore Development
Centers in India.
Architecture Consulting
To deliver the expected returns to a business, IT
initiatives need to be in synergy with an organizations
strategic objectives. Wipro's Enterprise Informa tion
Architecture services help clients assess different
technology strategies so that organiza tions are able to
align their technology initia tives with their business
strategy. These services support an organizations IT
initiative
by
providing
strategic,
architectural,
operational and implementa tion planning.
WeAVe M e t h o d ol o g y

Wipro

with

its

proven

experience

has

developed

WeAVe, a unique methodology that helps enterprises to

align their IT objectives with business goals. Wipro's
Evolve / Architect / Validate (WeAVe) process mode l
represents the typical base methodology used in the
consulting engagements with clients. This is a proven
methodology that brings in the best practices in the
technology areas as well as optimizes the cost factors
by its ability to offshore a lot of work in different
phases

The Wipro Solution

 Business-t0-em ployee(B2E) solution

Wip ros B 2 E S e r v i c e s h e l p o r g a n i z at i o n s e s t a b l i s h a n a g i l e
c o l l a b o r a t i v e w o r kf o rce t o e n h a n c e p rod u c t i v i t y

C o mp e t i n g i n a g l o b a l k n o w l e d g e e c o n o my, o rga n i z a t i o n s
today are looking to deliver enabling services for agile
w o r k f o r c e m a n a g e m e n t . Wip r o , h e l p y o u d o j u s t t h a t w i t h
Self-Service, Collaboration and Knowledge Management.
M a n y o rga n i z a t i o n s a c r o s s g e o g r a p h i e s h a v e b e n e f i t e d f r o m
t h e i r B 2 E S er v i c e s w i t h r e d u c e d o p er a t i n g c o s t s , s t r e a ml i n e d
p r o c e s s e s a n d e n h a n c e d e mp l o y e e p r o d u c t i v i t y. F o r i n s t a n c e ,
Wip r o h e l p e d a l a rge u t i l i t i e s o rga n i z a t i o n i n t h e U K w i t h a
b a c k e n d i n d e p e n d e n t B 2 E s o l u t i o n t o s t r e a ml i n e a n d w e b e n a b l e t h e i r e x i s t i n g p e o p l e p r o c e s s e s t o i mp r o v e e mp l o y e e
productivity.

Backend Independent B2E solution to stream line

existing processes
The Custom er
O n e o f t h e l a rge s t u t i l i t i e s o rga n i z a t i o n i n t h e U K , t h i s
o rga n i z a t i o n , w i t h a b o u t 1 4 , 0 0 0 s t r o n g w or k f o r c e w o r l d w i d e ,
w a s l o o k i n g t o a u t o ma t e t h e i r p e o p l e pr o c e s s e s t hr o u g h
e mp l o y e e a n d ma n a g e r s e l f - s e r v i c e . Th e y h a d n o t d e c i d e d o n
w h e t h e r t o u p g r a d e e x i s t i n g P e o p l e S o f t i mp l e m e n t a t i o n or
move to SAP ERP

The Challenge
I n t h e o rga n i z a t i o n , s o me o f t h e pr o c e s s e s w e r e p e r f o r m e d
m a n u a l l y w h i l e f e w o t h e r s w er e a u t o ma t e d t hr o u g h d i s p a r a t e
s y s t e m s i n d i ffe r e n t d e p a r t me n t s . U n d e r s t a n d i n g c ur r e n t
b u s i n e s s pr o c e s s e s w a s d i ffi c u l t d u e t o l a c k o f d o c u m e n t a t i o n .
T h e pr o p o s e d s o l u t i o n h a d t o s u p p o r t d i ffe r e n t o p er a t i n g
s y s t e m s e x i s t i n g . Th e r e w a s a t o t a l l a c k o f o w n e r s h i p o f d a t a
d u e t o p o o r i n t e g r a t i o n a n d d i ffe r e n t v e n d o r s s u p p o r t i n g
d i ffe r e n t a p p l i c a t i o n s M o r e o v e r, m a n a g i n g a c u l t ur a l c h a n g e
i n t h e w a y e mp l o y e e s w or k e d s o me o f t h e e mp l o y e e s h a d

b e e n u s i n g e x i s t i n g s y s t e m or ma n u a l p r o c e s s e s f o r m o r e t h a n
15-20 years - was a challenge.

The Solution
T h e I T a n d H R t e a ms f r o m t h e c u s t o m e r o rga n i z a t i o n
e v a l u a t e d a n u mb e r o f b e s t o f br e e d s o l u t i o n s a v a i l a b l e i n t h e
market and finally selected i-Desk for e-Enabling their people
p r o c e s s e s o v e r o t h er s b e c a u s e o f s o m e a p p a r e n t a d v a n t a g e s i D e s k w o u l d p r o v i d e t h e m.
O rga n i z a t i o n c o u l d g o f o r a p h a s e d d e p l o y me n t w i t h i - D e s k based on open standards and proven state of the art technologies
(J2EE, XML, JMS, JCA)
I-Desk provided independence from the backend ERP
i n t e g r a t i o n w a s a c h i e v e d u s i n g a sy n c h r o n o u s b a t c h u p d a t e s
g i v i n g t h e o rga n i z a t i o n t h e f l e x i b i l i t y t o c h a n g e b a c k e n d E R P
a n y t i me w i t h o u t a ffe c t i n g s e l f - s e r v i c e a p p l i c a t i o n s .
C u s t o mi z e d u s e r i n t e r f a c e e n a b l e d t h e o rga n i z a t i o n t o r e t a i n i t s
corporate intranet look and feel and enforced corporate
branding.
i-Desk leveraged existing infrastructure such as Lotus based
m a i l i n g sy s t e m f o r n o t i f i c a t i o n s a n d L D A P f o r u s e r
authentication.

Business intelligence &data w arehousing

Wip r o s s u c c e s s s t o r i e s i n t h e ar e a o f B u s i n e s s I n t e l l i g e n c e
a n d D a t a War e h o u s i n g s p a n a w i d e s p e c t r u m o f s o l u t i o n s a n d
o rga n i z a t i o n s . Th e i r t e a m r e pr e s e n t s a p o o l o f d i v e r s e
t e c h n o l o g y s k i l l s e t s i n c l u d i n g D a t a Ac q u i s i t i o n , D a t a
Q u a l i t y, D a t a M o d e l i n g , M e t a D a t a R e p o s i t o r y, D a t a
M a n a g e me n t , D a t a M i n i n g a n d O L A P.
Wip r o o ffe r o ur c u s t o me r s t h e a d v a n t a g e o f a r i c h p o r t f o l i o o f
reusable frameworks, including
e-business intelligence,
C R M D at a Wareh o u s e ,

Enterprise BI Consulting,
E R P An a l y t i c s
Managed Services,
Re-engineering
S u p p l y Ch a i n I n t e l l i g e n c e ,
Ter a d a t a

e-business intelligence
c y b e r mi n e
C y b e r mi n e i s a c o mp r e h e n s i v e f r a m e w o r k t h a t e n a b l e s e b u s i n e s s i n t e l l i g e n c e f o r o rga n i z a t i o n s . I t p r o v i d e s p o w e r f u l
business insights and helps them build lasting relationships
with
customers.
C y b e r mi n e o ffe r s a f r a m e w o r k a n d m e t h o d o l o g y f o r
Data Cleaning and ETL
D a t a Ac c e s s , An a l y s i s a n d R e p o r t i n g
Integration with external data and business databases
C y b e r mi n e ' s f e a t u r e s i n c l u d e :
e - c u s t o me r An a l y t i c s : O rga n i z a t i o n s a r e pr o v i d e d w i t h a
precise, 360 degree view of online customers. Customers are
p r o f i l e d b a s e d o n t h e i r d e m o g r a p h i c s , b r o w s i n g b e h a v i o r,
p u r c h a s e h i s t o r y, e t c . Th i s h e l p s i n t h e me a s u r e m e n t o f
c u s t o me r a t t r i t i o n r a t e , c u s t o m e r p r o f i t a b i l i t y, e t c .
e - ma r ke t i n g a n d e - s a l e s : Th i s f e a t u r e a l l o w s o rga n i z a t i o n s t o
d e v e l o p f o c u s e d m a r k e t i n g s t r a t e g i e s t o t a rge t c u s t o m e r s
e ffe c t i v e l y. Targe t m a r k e t i n g i s e n a b l e d t h r o u g h a n a l y s e s o f
market
s e g me n t a t i o n ,
cr o s s - s e l l / u p - s e l l
o p p or t u n i t y
identification, lead qualification, measurement of online
c a mp a i g n e ffe c t i v e n e s s , p r e d i c t i o n o f c u s t o me r pr o p e n s i t y t o
b u y, s h o p p i n g c a r t a n a l y s i s f o r p r o d u c t / c a t e g o r y ma n a g e m e n t
a n d m e a s u r e m e n t o f s a l e s o rga n i z a t i o n p e r f o r m a n c e .

e - s e r v i c e s : Th i s f e a t u r e a i ms a t p r o vi d i n g t h e a n s w e r t o t h a t
v i t a l q u e s t i o n : H o w e ffe c t i v e i s my e- b u s i n e s s ? Th i s i s
e ffe c t e d t hr o u g h a n a l y s e s o f t h e e ffe c t i v e n e s s o f o n l i n e
s e r v i c e s , me a s u r e me n t o f c u s t o m e r s a t i s f a c t i o n l e v e l s ,
a n a l y s i s o f c u s t o me r c o mp l a i n t s , e t c .
e - p e r s o n a l i z a t i o n : Th i s a l l o w s t h e d e f i n i t i o n o f i nt e l l i g e n t
rules that are used to personalize content based on visitors'
browsing
b e h a v i o r.
S i t e M a n a g e me n t : Th i s pr o v i d e s a s e t o f a n a l y s e s t h a t
p r o v i d e i n s i g h t s i n t o w e b s i t e a c t i v i t y. Th i s i n t ur n h e l p s
i mp r o v e w e b s i t e e ffe c t i v e n e s s a n d m a n a g e f u t u r e g r o w t h .

C R M d a t a w a reh o u s e
A c u s t o m e r c e n t r i c d a t a w a r e h o u s e t h a t pr o v i d e s a u n i f i e d
v i e w o f c u s t o me r d a t a i s t h e b a c k b o n e o f a n y s u c c e s s f u l C R M
application
T h e i r C R M D a t a War e h o u s e s o l u t i o n c o mb i n e s o u r e x p e r t i s e
i n C R M w i t h e x t e n s i v e e x p e r i e n c e i n D a t a War e h o u s i n g .
T h e i r a n a l y t i c a l C R M D a t a War e h o u s e s o l u t i o n f r a m e w o r k
o ffe r s
the
following:
Integrated customer views across applications, channels,
geographies
S o l u t i o n a r c h i t e c t ur e i n c l u d i n g O D S a n d c u s t o m e r
centric data warehouses to handle synchronous and
asynchronous touch points
F o c u s o n D a t a C l e a n s i n g , M a t c h & M e rge a n d E T L t o
i n t e g r a t e c u s t o me r s
C u s t o me r c e n t r i c d a t a mo d e l t o c a p t u r e a n d t r a c k
c u s t o me r pr o d u c t h o l d i n g , p r o d u c t u s a g e , c o n t a c t h i s t o r y
and events

 A well defined process model for design, development

a n d i mp l e m e n t a t i o n
P h a s e d i t e r a t i v e i mp l e me n t a t i o n me t h o d o l o g y
S o me k e y a p p l i c a t i o n s s u p p o r t e d b y t h i s f r a m e w o r k a r e :
Integrated view of the customer (irrespective of the
d i ffe r e n t s o u r c e s o f i n f o r ma t i o n )
C a mp a i g n P er f o r ma n c e An a l y s i s
C u s t o me r S e g me n t a t i o n An a l y s i s
C u s t o me r C h u r n P r e d i c t i o n
C u s t o me r L o y al t y An a l y s i s
C u s t o me r P r o f i t a b i l i t y An a l y s i s
Cross-selling and Up-selling

Enterprise BI Consulting
The ability to make fast, reliable decisions based on accurate
a n d u s a b l e i n f o r ma t i o n i s e s s e n t i a l t o mo s t b u s i n e s s
e n t e r p r i s e s . Wip r o s E n t e r pr i s e B I ( B u s i n e s s I n t e l l i g e n c e )
C o n s u l t i n g p r o vi d e s i n t e g r a t e d s o l u t i o n s t h a t e mp o w e r
k n o w l e d g e w or k e r s t o a c c e s s d a t a f r o m e x i s t i n g p r o d u c t i o n
databases and applications across the enterprise using the
power of advanced data warehousing and decision support
solutions and services.
B u i l d i n g a n e ffe c t i v e B I s o l u t i o n i n v o l v e s a c o n s i d e r a b l e
a mo u n t o f e ffo r t t o e n s u r e u s a b i l i t y a n d v a l u e t o t h e b u s i n e s s
e n t e r p r i s e . At Wip r o w e u n d e r s t a n d t h i s mo r e t h a n a ny o n e
e l s e a n d m a k e c e r t a i n t h a t o ur B I s o l u t i o n s ar e a l i g n e d w i t h
t h e b u s i n e s s v i s i o n o f t h e e n t er p r i s e . We d o t h i s t h r o u g h t h e
B I C o n s u l t i n g f r a m e w o r k w h i c h p r o v i d e s a r o a d ma p , w h e r e i n
w e As s e s s , S t r a t e g i z e a n d f i n a l l y Ar c h i t e c t s o l u t i o n s t h a t
m i n i m i z e p r o j e c t t i me f r a m e s w h i l e a d d r e s s i n g c r i t i c a l
b u s i n e s s n e e d s . Wip r o a l s o o ffe r s r e- e n g i n e e r i n g s e r v i c e s o f
t h e B I a r c h i t e c t u r e a n d o p t i mi z a t i o n .
Business Benefits:
Hard savings via Data Mart consolidation and using a
c o mm o n E B I / E D W i n f r a s t r u c t u r e .
I mp r o v e d b u s i n e s s i n f o r ma t i o n a c c e s s f o r d e c i s i o n
m a k i n g b y p r o v i d i n g s t r e a ml i n e d i n f o r m a t i o n f l o w.
R e d u c e d Tot a l C o s t o f O w n e r s h i p ( T C O ) , t h e r e b y
i n c r e a s i n g t h e R e t u r n o n I n v e s t me n t ( R O I ) .

 P r o v i d e s a p l a t f o r m f o r t h e C o r p o r a t e P er f o r ma n c e
M a n a g e me n t ( C P M ) i n i t i a t i v e s l i k e B a l a n c e d S c o r e c a r d
a n d I n t e g r a t e d An a l y t i c s .
Val u e D e l i v e r y f r o m Wip r o :
F u l l - t i me ,
dedicated
consultants
and
architects
s p e c i a l i z i n g i n E nt e r p r i s e B I C o n s u l t i n g & E BI / E D W
Architecting.
Vas t
experience
in
consulting,
architecting,
i mp l e m e n t i n g a n d m a n a g i n g l a rge B I / D W p r o j e c t s a c r o s s
industries.
C o mp r e h e n s i v e
Fr a me w o r k
for
Consulting
and
Architecting
Re-Usable
Ar t i f a c t s
(guidelines,
t e mp l a t e s ,
questionnaire)
A r c h i t e c t u r e B e s t Pr a c t i c e s
S e a ml e s s i n t e g r a t i o n o f C o n s u l t i n g & I n t e g r a t i o n
Services
Rich Experience in
E n d- t o - e n d
i mp l e me n t a t i o n
of
E n t e r pr i s e
Data
War e h o u s e
E n t er p r i s e D a t a M o d e l i n g
E n t er p r i s e M e t a d a t a M a n a g e m e n t

ERP Analytics
H o w d o y o u m a x i m i z e t h e R O I f r o m y o ur E R P sy s t e m? Th e
a n s w e r t o t h i s q u e s t i o n mi g h t j u s t l i e o u t s i d e y ou r E R P
system.
The answer lies in a system that provides faster and
c o n s o l i d a t e d v i e w o f e n t e r pr i s e - w i d e I n f o r ma t i o n a n d p a c k s
i n t h e a b i l i t y t o f l e x i b l y a n a l y z e i t . D a t a War e h o u s i n g
p r o v i d e s t h e a n s w e r s w i t h a n a p p l i c a t i o n e n v i r o n me n t
c o n s i s t i n g o f a d e d i c a t e d d a t a b a s e dr a w i n g o n d i v e r s e d a t a
s o u r c e s , d e s i g n e d t o s u p p o r t a d v a n c e d q u er y a n d a n a l y s i s
capabilities.
Wip r o o ffe r t h e E R P D a t a War e h o u s e s o l u t i o n t o i n t e gr a t e
s t r a t e g i c i n f o r ma t i o n f r o m E R P, l e g a c y sy s t e ms , a n d e x t e r n a l
d a t a s o u r c e s i n t o a r o b u s t d e c i s i o n s u p p o r t e n v i r o n me n t .

Wip r o O ffe r i n g s
P r o c e s s mo d e l f o r b u i l d i n g a n d i mp l e m e n t i n g t h e E R P
d a t a w ar e h o u s e s o l u t i o n
C u s t o mi z e d s o l u t i o n s u s i n g l e a d i n g d a t a w a r e h o u s i n g
t o o l s a n d E R P pr o d u c t s u i t e s l i k e S A P B u s i n e s s
I n f o r m a t i o n War e h o u s e
T h e Wip r o Ad v a n t a g e
F l e x i b l e , c o s t - e ffi c i e n t a n d s u r e f i r e E R P a n a l y t i c a l
s o l u t i o n b a s e d o n s t r o n g d a t a w a r e h o u s i n g a n d E RP
f u n d a me n t a l s
H i g h p e r f o r ma n c e , s c a l a b l e a n d e x t e n s i b l e s o l u t i o n
through
best-of-breed
technologies
and
robust
architecture
F a s t e r d e v e l o p me n t t hr o u g h a n e s t a b l i s h e d f r a m e w o r k
f o r i mp l e m e n t a t i o n o f E R P d a t a w a r e h o u s e pr o j e c t s
Leveraging our technology relationships with leading
p l a y er s l i k e S A P, O r a c l e , I n f o r ma t i c a , C o g n o s , e t c .

Managed services
B I & D W M a n a g e d S er v i c e s f r o m Wip r o :
T h e n e e d f o r M a n a g e d S er v i c e s
I n a s h o r t s p a c e o f t i me , ma n y o rga n i z a t i o n s h a v e r e a l i z e d t h e
s t r a t e g i c b u s i n e s s r e w a r d s o f p l a c i n g a l l o r p ar t o f t h e i r I T
f u n c t i o n a n d B u s i n e s s Pr o c e s s e s i n t o t h e h a n d s o f a s p e c i a l i s t
M a n a g e d S e r v i c e s s u p p l i e r. Th i s a l l o w s t h e m t o c o n c e n t r a t e
on what they know best - their core business and how to
maximize performance while minimizing costs. Managed
S e r v i c e s h a s b e c o me c e n t r a l t o t h e b u s i n e s s s t r a t e gy o f ma n y
o rga n i z a t i o n s a n d a l l t o o o f t e n d e f i n e s h o w w e l l a c o mp a n y
c a n c o mp e t e i n t h e g l o b a l ma r k e t p l a c e . O n e o f t h e k e y a r e a s
w h e r e m a n y c u s t o me r s a r e l o o k i n g f o r I T s u p p o r t i s i n t h e
a r e a o f D a t a War e h o u s i n g & B u s i n e s s I n t e l l i g e n c e . Wit h o ur
e x t e n s i v e e x p e r i e n c e i n d a t a w ar e h o u s i n g a p p l i c a t i o n s a n d
i n f r a s t r u c t u r e m a n a g e me n t , w e h a v e l e v e r a g e d o n t h e s k i l l
s e t s a c q u i r e d t o o ffe r c l i e n t s D W & B I M a n a g e d S er v i c e s .
S o me o f t h e h i g h l i gh t s of t h e s e s e r v i c e s a re:
Wip r o p r o v i d e s s a f e , r e l i a b l e s o l u t i o n s t h a t s u i t ,
t r a n s f o r m a n d a d d v a l u e t h r o u g h e ffi c i e n t u s e o f
technology to deliver tangible business benefits to its
c u s t o me r s
S e r v i c e L e v e l Ag r e e m e n t b a s e d c o n t r a c t s t h a t s h a r e
c o mm e r c i a l r i s k a s w e l l a s r e w a r d s
F o r m p ar t n e r s h i p s t h a t p r o vi d e a l o g i c a l w ay f o r w a r d
working with customers towards a shared vision and
objective
Reduction of total cost of ownership.
Flexible
execution
mo d e l s

onsite,
o ffs i t e ,
o n s i t e / o ffs i t e - o ffs h o r e
Wel l - d e f i n e d pr o c e s s e s t o m a n a g e t r a n s i t i o n a n d o n g oi n g
m a n a g e me n t
Wip ros d e l i v e ry s t ren g t h :
325 consultants in the DW&BI space.

 P r o v e n t r a c k r e c o r d ( 5 0 + s a t i s f i e d c u s t o m e r s ) c o mb i n e d
with a global presence makes us a favored partner in
providing BI&DW Managed Services
Reduction in total cost of ownership by consistently
i mp r o v i n g pr o d u c t i v i t y.
S c a l a b l e s o l u t i o n t o me e t t h e f u t u r e d e ma n d a n d c a p a c i t y
Strong relationships with hosting partners
Vas t e x p e r t i s e i n r e mo t e ma n a g e me n t o f I T i n f r a s t r u c t u r e
a l o n g w i t h a p p l i c a t i o n d e v e l o p me n t ma k e s u s a o n e s t o p
s h o p f o r m a n y a c u s t o me r.
Wip r o s l a rge p o o l o f t a l e n t h e l p s i n e n s u r i n g a q u i c k
r a mp u p f o r t h e c u s t o me r.
D o ma i n s p e c i f i c D W & B I t e a m s .
Ready to use frameworks; this will help in bring down
t h e c o s t , e ffo r t a n d t i me l i n e s .
Wip r o h a s t i e d- u p m a j o r B I / D W t o ol v e n d o r s ; t hi s h e l p s
in bring down the cost of the tools and getting good
quality technical support.
S o l i d S u p p o r t L e v e l Agr e e me n t ( SL As) t o p r o v i d e
quality service

Re-engineering
O rga n i z a t i o n s a r e i n c r e a s i n g l y f e e l i n g t h e n e e d t o ma k e t h e i r
B u s i n e s s I n t e l l i g e n c e a p p l i c a t i o n s " c u r r e n t " . Th i s a l l o w s
t h e s e a p p l i c a t i o n s t o b e u s e d t o a n a l y z e , ma n a g e , m a n i p u l a t e
a n d e ffe c t i v e l y c o n t r o l h o w b u s i n e s s e s d i s s e mi n a t e a n d
leverage
information
to
competitive
advantage.
Wip r o s s e r v i c e s f o r r e - e n g i n e e r i n g o f D a t a w a r e h o u s i n g /
Business Intelligence applications include:
S t u d y o f e x i s t i n g D a t a War e h o u s e s / D a t a M a r t s
G a p An a l y s i s
Tec h n o l o g y / Too l s e v a l u a t i o n a n d r e c o mm e n d a t i o n
R o a d ma p f o r r e - ar c h i t e c t u r e / r e - e n g i n e e r i n g s e r v i c e s

 A r c h i t e c t u r e a n d i mp l e m e n t a t i o n o f t h e s o l u t i o n
T h e i r d e l i v e r a b l e s i n c l ud e t h e f o l l ow i n g :
R e f i n i n g t h e D a t a War e h o u s e / D a t a M a r t ar c h i t e c t u r e
and Data Model
I n t r o d u c i n g d a t a f r o m n e w s o u r c e sy s t e ms t o e x i s t i n g
D a t a War e h o u s e s / D a t a M a r t s
B u i l d i n g a sy s t e ma t i c p r o c e s s f o r e x p l i c i t c a p t u r e a n d
m a n a g e me n t o f M e t a d a t a
I n t e g r a t i n g g e o gr a p h i c a l l y s p r e a d d a t a w a r e h o u s e s o n t h e
s a me or d i v er s e p l a t f o r ms i nt o a n E n t e r pr i s e D a t a
War e h o u s e
I n t e g r a t i o n o f e x t e r n a l v e n d or s u p p l i e d d a t a w i t h t h e
c u s t o me r ' s D a t a War e h o u s e / D a t a M a r t
I n t e g r a t i o n o f v a r i o u s d a t a ( C R M , Web , E R P, L e g a c y
d a t a ) i n t o e x i s t i n g D a t a War e h o u s e / D a t a M a r t
M i g r a t i o n a n d i mp l e m e n t a t i o n s e r v i c e s
P e r f o r m a n c e t u n i n g a n d u p gr a d e s

Supply chain intelligence

A p p l i c a t i o n o f B I t o v a r i o u s S u p p l y C h a i n M a n a g e me n t
(SCM) functions and product life cycles on a strategic scale
t o o p t i mi z e t h e r e s u l t s o f t h e s e f u n c t i o n s b y me a n s o f
e n h a n c i n g t h e a b i l i t y t o pr o d u c e c o s t e ffe c t i v e p r o d u c t s .
L e a d i n g E R P a n d S C M sy s t e ms h a v e b e e n pr o v e n u s e f u l i n
a u t o ma t i o n o f t r a n s a c t i o n r e l a t e d p r o c e s s e s o f t h e s u p p l y
chain, however these systems have not provided the ability to
a d e q u a t e l y a n a l y z e t h e o p er a t i o n a l e ffe c t i v e n e s s a c r o s s t h e
s u p p l y c h a i n . C u r r e n t d ay s u p p l y c h a i n s a r e e x t r e m e l y
c o mp l e x e n v i r o n me n t s w h o s e o p e r a t i n g s t a t e c a n a ffe c t
c o mp a n y ' s a b i l i t y t o o p e r a t e e ffe c t i v e l y a n d pr o f i t a b l y.
I t h a s b e c o me e s s e n t i a l t o c l o s e l y e x a mi n e a n d m e a s u r e t h e
e ffe c t i v e n e s s o f s u p p l y c h a i n p r o c e s s e s i n t a k i n g i n t e l l i g e n t
d e c i s i o n s . S u p p l y Ch a i n I n t e l l i g e n c e ( S C I ) o ffe r s t h e
m e c h a n i s m s t h a t f a c i l i t a t e t h i s v i e w.
S C I r e q u i r e s t h e a b i l i t y t o a n a l y z e pr o d u c t s , p r o c e s s e s ,
c o mp o n e n t s , a n d m a t e r i a l s . Th i s d e m a n d s a d a t a i n t e g r a t i o n

i n f r a s t r u c t u r e , w h i c h pr o v i d e s c a p a b i l i t y t o e x t r a c t , t r a n s f o r m
a n d l o a d d a t a a c q u i r e d f r o m mu l t i p l e e n t e r pr i s e s o u r c e s l i k e :
ERP source data
SCM source data
CRM source data
C u s t o me r d a t a
Supplier data
P r o d u c t ma n u f a c t u r i n g / t e s t i n g d a t a
Q u a l i t y m a n a g e me n t d a t a
Shop floor manufacturing data sources
L e g a cy s y s t e m d a t a s o u r c e s
Data from online industry trading exchanges
Market places & auction
D e mo g r a p h i c s a n d ma r k e t i n g d a t a p ur c h a s e d f r o m t hi r d
party data suppliers.
Wip r o ' s
consulting
f r a me w o r k
for
SCI
includes
c o n c e p t u a l i z i n g , a r c h i t e c t i n g a n d i n t e g r a t i n g s o l u t i o n s . Th e
service spectrum includes
D a t a C l e a n i n g a n d E T L , D a t a Ac c e s s ,
Analysis and Reporting,
Integration with external data and business databases,
D e t e r mi n a t i o n o f K ey p e r f o r m a n c e i n d i c a t o r s .
A p a r t f r o m t h e s e s e r v i c e o ffe r i n g s Wip r o a l s o h e l p c u s t o m e r s
in strategizing for real-time closed loop analytical
i n f o r ma t i o n a i d i n g b u s i n e s s p r o c e s s o p t i mi z a t i o n a n d
intelligent decision-making.
T E R A D ATA
Ter a d a t a S o l u t i o n s
H o w d o y o u t r a d e o ff b e t w e e n s c a l a b i l i t y a n d p er f o r ma n c e
i s s u e s a s D a t a War e h o u s e s i z e g r o w s f r o m G i g a b y t e s t o
Ter a b y t e s?
T h e a n s w e r l i e s i n Wip r o ' s s o l u t i o n o ffe r i n g i n Ter a d a t a D a t a
War e h o u s i n g . I t i s a u n i q u e b l e n d o f Wip r o ' s e x p e r t i s e i n
B u s i n e s s I n t e l l i g e n c e s o l u t i o n s a n d t h e p o w e r o f t h e Ter a d a t a
D a t a b a s e , w h i c h o ffe r s a h i g h d e g r e e o f p a r a l l e l i s m , u s e s a

standard access language for complex query performance and

p r o mi s e s a s i mp l i f i e d a d mi n i s t r a t i o n f o r a l l mi s s i o n c r i t i c a l
applications.
Services
Wip r o s s p e c t r u m o f S e r v i c e s i n Ter a d a t a D a t a War e h o u s i n g i s
a t e s t i mo n y t o t h e i r e x t e n s i v e e x p e r t i s e i n ar c h i t e c t u r e , d e s i g n
a n d i mp l e m e n t a t i o n o f D a t a War e h o u s i n g s o l u t i o n s , u s i n g t h e
Ter a d a t a p l a t f o r m. Th e s e I n c l u d e :
D a t a War e h o u s e P l a n n i n g S e r v i c e s
D a t a War e h o u s e D e s i g n a n d I mp l e me n t a t i o n S er v i c e s
D a t a War e h o u s e U s a g e , S u p p or t a n d E n h a n c e m e n t
Services
Too l e v a l u a t i o n & r e c o m me n d a t i o n f o r Ter a d a t a D a t a
War e h o u s i n g
T h e Wip r o Ad v a n t a g e :
R o a d m a p f o r D a t a War e h o u s i n g i mp l e me n t a t i o n u s i n g
Ter a d a t a
H a r n e s s i n g o u r t e c h n o l o gy r e l a t i o n s h i p s & a l l i a n c e s w i t h
l e a d i n g v e n d o r s l i k e Or a c l e , I n f o r ma t i c a , C o g n o s ,
Microstrategy etc.
Val u e f o r m o n e y s o l u t i o n o ffe r i n g s b a s e d o n o ur
e x t e n s i v e e x p e r i e n c e i n D a t a War e h o u s i n g & B u s i n e s s
Intelligence field
M i g r a t i o n s e r v i c e s f r o m o t h e r D a t a b a s e s t o Ter a d a t a
A t e a m o f Ter a d a t a C e r t i f i e d Pr o f e s s i o n a l s

BUSINESS PROCESS MANAGEMENT (BPM)

Wip r o ' s B u s i n e s s P r o c e s s M a n a g e m e n t Fr a me w o r k
A n o rga n i z a t i o n s a b i l i t y t o a d a p t t o f a s t c h a n g i n g b u s i n e s s
r e q u i r e me n t s a n d i t s a b i l i t y t o o p t i mi z e t u r n a r o u n d t i me s
d e f i n e s i t s c o mp e t i t i v e n e s s . I n c r e a s i n g l y G l o b a l o p e r a t i o n s
m a k e b u s i n e s s p r o c e s s e s m o r e c o mp l e x a n d o rga n i z a t i o n
m a n a g e me n t mo r e c h a l l e n g i n g . Tra d i t i o n a l b u s i n e s s pr a c t i c e s

n e e d t o k e e p p a c e a n d u p gr a d e w i t h n e w l y e v o l v i n g b u s i n e s s
m o d e l s t o me e t t i me a n d l o g i s t i c c o n s t r a i n t s s u c h a s r e d u c e d
d e l i v e r y t i m e s a n d h i g h er c u s t o me r s e r v i c e l e v e l s .
B u s i n e s s pr o c e s s a u t o ma t i o n h o l d s t h e k e y t o l o w e r i n g t h e c o s t
o f d o i n g b u s i n e s s , e n h a n c i n g pr o d u c t i v i t y a n d t o s e r v i n g a
w i d e l y d i s t r i b u t e d a n d f r a g me n t e d c u s t o me r b a s e . Two b a s i c
f e a t u r e s o f a B u s i n e s s P r o c e s s Au t o ma t i o n s y s t e m ar e t h a t i t
i n c r e a s e s c o n t r o l o v e r t h e b u s i n e s s f l o w a n d i n cr e a s e s t h e
accountability of the system.
A B u s i n e s s P r o c e s s Au t o ma t i o n / Wor k f l o w s o l u t i o n h o l d s t h e
k e y t o s h a r i n g w or k a n d i n f o r ma t i o n s e a m l e s s l y w i t h p a r t n e r s ,
v e n d o r s , e x t e r n a l c u s t o me r s a n d i n t e r n a l c u s t o m e r s a l i k e .
G l o b a l O p e r a t i o n s a n d sy n c h r o n i z a t i o n a c r o s s g e o g r a p h i e s c a n
b e ma d e f a s t e r b y c o n s i s t e n t a n d w e l l ma n a g e d pr o c e s s e s . A
c o mp r e h e n s i v e B u s i n e s s Pr o c e s s Au t o ma t i o n a n d M a n a g e m e n t
s o l u t i o n l e v e r a g e s t h e l e g a cy sy s t e ms , i n t e gr a t e s w i t h e x t e r n a l
a p p l i c a t i o n s a n d i n t e g r a t e s w i t h b e s t o f t h e br e e d pr o d u c t s f o r
t h a t I n d u s t r y.
Wip r o ' s F l o w - br i X i s a c o mp r e h e n s i v e B u s i n e s s P r o c e s s
M a n a g e me n t a n d An a l y s i s f r a me w o r k . H i g h l y c u s t o mi z a b l e a n d
e x t e n d i b l e , F l o w- b r i X i s a f r a me w o r k n o t j u s t t o e n h a n c e
p r o c e s s e ffi c i e n c y i n y ou r o rga n i z a t i o n b u t r e l a t e i t t o t h e
l a rge r g o a l s o f c u s t o m e r s e r v i c e , c o s t r e d u c t i o n a n d
a d a p t a b i l i t y . F l o w - br i X b e i n g a f r a m e w o r k c a n b e e mp l o y e d t o
b u i l d c u s t o mi z e d s o l u t i o n s a t t h e c o s t o f b u y i n g o n e f r o m t h e
market.
CONTENT MANAGEMENT
Wit h t h e g l ut o f i n f o r ma t i o n e n t e r p r i s e s h a v e , e ffe c t i v e
C o n t e n t M a n a g e me n t a n d t h e u s e o f P o r t a l s h a v e b e c o me v e r y
c r u c i a l i n m a i n t a i n i n g a u n i f o r m f l o w o f r e l e v a n t i n f o r ma t i o n .
K e e p i n g t h i s i n m i n d , Wip r o h a s e s t a b l i s h e d a C o mp e t e n c y
C e n t e r t o o ffe r e - b u s i n e s s S o l u t i o n s f o r E n t e r pr i s e P or t a l s ,
C o n t e n t M a n a g e me n t , D o c u m e n t m a n a g e me n t , Wor k f l o w a n d
Knowledge Management.
Wip r o h a s e x e c u t e d a n u mb e r o f p r oj e c t s a n d h a s p ar t n e r s h i p s
w i t h t h e p o r t a l a n d c o n t e n t mn g t . Tec h n o l o g y p r o v i d er s

including
Interwoven,
Documentum,
Vig n e t t e ,
Divine,
F i l e N e t , P l u mt r e e , B r o a d Vis i o n , ATG D y n a mo , B E A Web l o g i c ,
I B M Web s p h e r e s u i t e , i P l a n e t P or t a l S e r v e r a n d B E A
Web l o g i c . Th e s e a l l i a n c e s c o mb i n e Wip r o ' s e - B u s i n e s s
c o n s u l t i n g a n d i n d u s t r y e x p e r t i s e w i t h t h a t o f t h e p a r t n er ' s .
Wit h t h e b u s i n e s s a n d t e c h n i c a l e x p e r i e n c e g a i n e d , Wip r o ' s
E P & C M g r o u p o ffe r s c o mp l e t e " e n d - t o - e n d " p o r t a l c o n s u l t i n g
and CM services, including on-site business and technical
n e e d s a s s e s s m e n t , d e v e l o p me n t a n d i n t e gr a t i o n s e r v i c e s , a n d
p a r t i a l a n d t o t a l o u t s o u r c i n g o f a p p l i c a t i o n i mp l e me n t a t i o n ,
m a i n t e n a n c e a n d mi g r a t i o n .

Custom er relationship m anagem ent (CRM)

Wip r o s C R M s o l u t i o n s h e l p c u s t o m e r s a d d r e s s a v a r i e t y o f
C R M i mp l e m e n t a t i o n i s s u e s i n a r e a s l i k e c u s t o m e r r e t e n t i o n ,
a c c o u n t m a n a g e me n t , c a mp a i g n ma n a g e m e n t or c a l l c e n t e r
interactions, and devise strategies to increase revenue,
p r o d u c t i v i t y a n d c u s t o m e r s a t i s f a c t i o n . Th e s e s t r a t e g i e s a r e
t h e n b r o u g h t t o l i f e b y c ar e f u l l y c h o o s i n g t h e r i g h t p a c k a g e
s o l u t i o n , or c h e s t r a t i n g a p i n p oi n t e x e c u t i o n , a n d pr o v i d i n g
p o s t g o- l i v e s u p p o r t a n d e n d u s e r t r a i n i n g .
Wip r o s t e c h n o l o g y pr a c t i c e s f o c u s e d o n s o l u t i o n s l i k e SA P,
Oracle, Siebel and Clarify enable them to provide best-ofb r e e d a p p l i c a t i o n d e v e l o p me n t s e r v i c e s f o r r a p i d a n d p r e c i s e
C R M i mp l e m e n t a t i o n . C o mb i n e t h i s w i t h Wip r o s e x p e r i e n c e
in understanding industry verticals and customer care
p r o c e s s e s , a n d y ou h a v e t h e i d e a l p ar t n e r t o d e l i v e r t h e
e l u s i v e R O I o n y ou r C R M i n v e s t m e n t s .

E-BUSINESS
Wip ro

e-Business: Connecting
B u s i n e s s ret u r n s

IT

I n v e s t me n t s

with

To b e t t er s e n s e a n d r e s p o n d t o t h e n e e d s o f y o ur c u s t o m e r s , o r
t h r e a t s f r o m y o ur c o mp e t i t o r s , y o u ' l l n e e d h e l p f r o m p a r t n e r s
w h o u n d e r s t a n d y o ur b u s i n e s s p r o c e s s e s , y ou r i n d u s t r y, a n d
t h e u n i q u e o p p o r t u n i t i e s a n d c h a l l e n g e s y o ur b u s i n e s s f a c e s .
T h e o n d e ma n d e n v i r o n m e n t r e q u i r e s s i m u l t a n e o u s s p e e d a n d
p o w e r- o n a l i mi t e d b u d g e t .
Wip r o ' s e - B u s i n e s s s o l u t i o n s u i t e h a v e h e l p e d m a n y f o r t u n e
1 0 0 0 o rga n i z a t i o n s r e a l i z e t h e i r v i s i o n a n d a t t h e s a me t i me
o p t i mi z e e x i s t i n g r e s o u r c e s , r e d u c e c o s t s a n d ma x i mi z e
r e v e n u e . D i s c o v e r h o w L a t t i c e gr o u p s u b s i d i a r y 1 8 6 k b e c a m e
t h e f i r s t t e l e c o m s e r v i c e pr o v i d e r i n U K t o d e l i v e r w e b
e n a b l e d t e l e c o m s e r v i c e s u s i n g Wip r o ' s c o mp r e h e n s i v e e Business solution services.

ENTERPRISE RESOURCE PLANNING(ERP)

Wip r o ' s s o l u t i o n s i n E n t e r pr i s e R e s o u r c e P l a n n i n g ( E R P ) h e l p
y ou i n a u t o ma t i n g t h e e n t e r p r i s e , a n d s p e e d s u p t r a n s a c t i o n s
a c r o s s t h e o rga n i z a t i o n . Th e s e s o l u t i o n s a r e t y p i c a l l y
integrated with Supply Chain, HR and Payroll systems, Ep r o c u r e me n t , E - C o m m e r c e a n d C R M a p p l i c a t i o n s . We
c o mb i n e a n i nt e g r a t e d s o l u t i o n s a p p r o a c h , e x p e r i e n c e d pr o j e c t
t e a ms , o ffs h o r e d e l i v e r y, a n d s t r o n g t e c h n o l o gy p r a c t i c e s i n
s o l u t i o n s l i k e S A P, O r a c l e , P e o p l e s o f t a n d B a a n .
Wip r o ' s e m p h a s i s o n b e s t pr a c t i c e s l i k e AS A P f o r S A P R / 3
I mp l e me n t a t i o n a n d AI M f o r Or a c l e a p p l i c a t i o n s , b u s i n e s s
p r o c e s s e x p e r t i s e , a n d c o m mi t me n t t o q u a l i t y a s t e s t i f i e d b y
Wip r o ' s S E I - C M M L e v e l 5 s t a t u s , h a v e ma d e t h e m f i r s t c h o i c e
f o r l e a d i n g o rga n i z a t i o n s ar o u n d t h e g l o b e .

 E-PROCUREMENT & B2B MARKETPLACES

Wip r o ' s E - pr o c u r e m e n t a n d E - m a r k e t p l a c e s g r o u p f o c u s e s o n
p r o v i d i n g e - p r o c ur e me n t s e r v i c e s a n d e - ma r k e t p l a c e s o l u t i o n s
t h a t i mp r o v e t h e e ffi c i e n c y o f I n d i r e c t G o o d s Pr o c u r e me n t o r
M R O P r o c ur e me n t . I t a l s o e n a b l e s I n t e r n e t s o l u t i o n s f o r
m a r k e t ma k e r s t o pr o v i d e a c o m mo n p l a t f o r m f o r b uy er s a n d
s e l l e r s t o r e d u c e p ur c h a s i n g c o s t s a n d s h a r e ot h e r v a l u e a d d e d
o ffe r i n g s l i k e p a y me n t s e r v i c e s , l o g i s t i c s , a n d f u l f i l l m e n t .
A s a C e r t i f i e d Ar i b a Sy s t e ms I n t e g r a t o r ( C AS I ) p ar t n e r o f
A r i b a , Wip r o h e l p s t h e i r c l i e n t s f o r mu l a t e a n d i mp l e m e n t a
s t r a t e g y t o a c h i e v e c o s t - s a v i n g s f o r i ni t i a t i v e s i n t h i s a r e a .
Wip r i o pr o v i d e t h e m w i t h a c o mp l e t e s o l u t i o n f r a m e w o r k t h a t
p e r f e c t l y r e l a t e s t o t h e i r i n d i v i d u a l p a i n a r e a s . Al s o i n t r i n s i c
i n t h e i r a p p r o a c h i n t h e pr e c i s e r o a d m a p t h a t s t a r t s f r o m
c u s t o mi z e d pr o t o t y p e d e v e l o p m e n t a t Wip r o s o ffs h o r e C o E ,
f o l l o w e d b y r i g or o u s a s s e s s m e n t o f c ur r e n t e n v i r o n me n t ,
going
right
t hr o u g h
to
i mp l e me n t a t i o n
and
post
i mp l e m e n t a t i o n s u p p o r t .

ENTERPRISE SECURITY
Wip r o Web s e c u r e , a l e a d i n g a p p l i c a t i o n s e c u r i t y pr o v i d e r, i s
a n i d e n t i t y a n d p e r mi s s i o n i n f r a s t r u c t u r e pr o d u c t t h a t o ffe r s a
whole range of application security features and helps
o rga n i z a t i o n s l e v er a g e a s t r o n g r e t u r n o n t h e i r t e c h n o l o gy
i n v e s t me n t s . Wip r o Web s e c u r e a l s o e n a b l e s o rga n i z a t i o n s t o
protect their web applications, services and online
t r a n s a c t i o n s w i t h c u s t o me r s , p a r t n e r s , v e n d or s a n d e mp l o y e e s .
R e c k o n e d a s o n e o f t h e mo s t r e l i a b l e , a v a i l a b l e a n d
s e r v i c e a b l e s o l u t i o n a v a i l a b l e t o d a y, Wip r o Web s e c u r e h a s
b e e n t h e c h o s e n s o l u t i o n o f e n t e r pr i s e s a c r o s s t h e g l o b e i n a
wide range of industries.

PAC K A G E S E L E C T I O N AN D I M P L E M E N TATI O N

C h o o s i n g t h e R i g h t P a c k a g e s u i t e d t o y ou r n e e d c a n b e a
t o u g h n u t t o cr a c k . E q u a l l y v e x i n g i s p a c k a g e i mp l e me n t a t i o n
t h a t c a n b e e x p e n s i v e a n d t i me - c o n s u mi n g . Wip r o g u i d e s y o u
through
e ffe c t i v e
decision- making through p a c k a g e
e v a l u a t i o n a n d s e l e c t i o n a n d t h e n i mp l e m e n t i t s e a m l e s s l y t o
achieve desired benefits.
Wip r o o ffe r s p a c k a g e s e l e c t i o n a n d s o f t w a r e i mp l e me n t a t i o n
s e r v i c e s a c r o s s a l l t e c h n o l o g y d o ma i n s l i k e E - B u s i n e s s , E R P,
S C M , C R M , E n t e r pr i s e Ap p l i c a t i o n I nt e g r a t i o n , D a t a
War e h o u s i n g , a n d Web S e c u r i t y.
S Y S T E M I N T E G R ATI O N
I t s n e v e r b e e n mo r e c h a l l e n g i n g b u i l d i n g s o l u t i o n s w i t h
my r i a d o f t e c h n o l o gy c h o i c e s s u p p o r t i n g a n e v e r- dy n a mi c
b u s i n e s s e n v i r o n me n t
T h e B r e a d t h a n d D e p t h o f o u r Sy s t e m I n t e g r a t i o n C a p a b i l i t i e s
e n a b l e s u s t o l e v e r a g e y o ur I T i n v e s t me n t s , mi n i m i z e y ou r
r i s k a n d d e l i v e r c o mp l e t e s y s t e m i n t e g r a t i o n s e r v i c e s a n d
s o l u t i o n s a d d r e s s e d t o y ou r u n i q u e b u s i n e s s n e e d s .
We c o mb i n e c o mp l e x t e c h n o l o g i e s t o g e t h e r w i t h o u r p r o v e n
p r o c e s s e s t o ma x i mi z e c o mp a t i b i l i t y, i nt e r o p e r a b i l i t y a n d
e n t e r p r i s e w i d e i n f o r ma t i o n i n t e g r a t i o n .
S y s t e m I n t e g r a t i o n p o r t f o l i o o ffe r s :
A r c h i t e c t , I n t e gr a t e a n d M a n a g e c u s t o m a p p l i c a t i o n a n d
i n f o r ma t i o n i n f r a s t r u c t u r e s
I n t e g r a t i o n o f S o f t w a r e a n d H a r d w ar e c o mp o n e n t s
N e t w o r k I n t e gr a t i o n
E n t er p r i s e Ap p l i c a t i o n I n t e g r a t i o n
L e g a cy t o Web M i g r a t i o n

SUPPLY CHAIN MANAGEMENT

Wip r o p r o v i d e s c o mp l e t e b u s i n e s s c o n s u l t i n g a n d t e c h n i c a l
i n t e g r a t i o n s e r v i c e s f o r s u p p l y c h a i n m a n a g e me n t ( S C M ) .
Wip r o s y e a r s o f e x p e r i e n c e i n d o i n g l a rge - s c a l e E R P
i mp l e m e n t a t i o n s h a v e c o n t r i b u t e d gr e a t l y t o t h e i r e ffo r t s i n
t h i s ar e a .

T h e i r S u p p l y C h a i n s o l u t i o n s ar e f o c u s e d o n h e l p i n g c l i e n t s
a d d r e s s k e y i s s u e s l i k e P ur c h a s i n g , I n b o u n d L o g i s t i c s ,
O p e r a t i o n s , War e h o u s e M a n a g e me n t , O u t b o u n d L o g i s t i c s , a n d
D e ma n d M a n a g e me n t . O ur S C M t e c h n o l o g y pr a c t i c e p r o v i d e s
e x p e r t i s e i n s o l u t i o n s l i k e i 2 , S A P a n d O r a c l e b a c k e d by
experienced technical and functional consultants as well as
c e r t i f i e d pr o d u c t e x p e r t s .

ENTERPRISE APPLICATION INTEGRATION

D e l i v e r i n g t h e r i g h t p rod u c t , a t t h e r i g ht t i me , a t t h e r i g ht
place
A c h i e v i n g s e a ml e s s i n t e g r a t i o n i s n o t a l l t h a t e a s y a s i t
a p p e a r s , a s i t i n v o l v e s i n t e gr a t i o n o f i n t e r n a l , h o me gr o w n
a p p l i c a t i o n s , l e g a cy s y s t e ms w i t h t h e e x t e r n a l b u s i n e s s
processes and systems.
Wip r o ' s e x p e r t i s e i n t h e E A I s p a c e i n c l u d e s s p e c i a l i z a t i o n o n
middleware products like MQSeries, Seebeyond, webMethods,
Web S p h e r e , Tib c o , Vit r i a a n d M e r c a t o r. Wip r o h a s a l s o
d e v e l o p e d a n o p t i mi z e d E A I P r o j e c t me t h o d o l o g y a n d pr o d u c t
e v a l u a t i o n f r a me w o r k b a s e d o n w or k e x p e r i e n c e w i t h l a rge
F o r t u n e 5 0 0 c o mp a n i e s a c r o s s i n d u s t r y d o ma i n s a n d
geographies.
Wip r o i s o n e o f t h e f i r s t I T c o n s u l t i n g o rga n i z a t i o n s t o
r e c o g n i z e a n d d e v e l o p t h e e x p e r t i s e r e q u i r e d t o i mp l e m e n t
i n t e g r a t i o n s o l u t i o n s u s i n g E AI t e c h n o l o g y. Th i s h a s h e l p e d
Wip r o i mp l e me n t b u s i n e s s c r i t i c a l E A I s o l u t i o n s f o r a n u mb e r
o f c u s t o m e r s , d e v e l o p me t h o d o l o g y, s t a n d a r d s a n d t e mp l a t e s
t o s p e e d u p p r o j e c t i mp l e me n t a t i o n s .
Wip r o ' s s e r v i c e o ffe r i n g s i n E A I p r o v i d e s t h e f o l l o w i n g c l e a r
c u t b e n e f i t s t o a ny b u s i n e s s :
R e d u c e s s y s t e m s / I T t o t a l c o s t o f o w n er s h i p
Maximizes investments in existing systems
I mp l e m e n t s b u s i n e s s c h a n g e i n u n d e r l y i n g

i n f o r ma t i o n

t e c h n o l o gy s y s t e m s
P r o v i d e s g l o b a l e n t e r pr i s e v i s i b i l i t y
business processes
Extends supply chain visibility

of

i n f o r ma t i o n

TECHNOLOGY INFRASTRUCTURE SERVICES

Wit h I T i n f r a s t r u c t u r e b e c o m i n g t h e b a c k b o n e o f m o s t
b u s i n e s s e s , I T i n f r a s t r u c t u r e a v a i l a b i l i t y h a s b e c o me a
m i s s i o n - cr i t i c a l n e e d f o r a ny g l o b a l e n t e r p r i s e s . Wit h t w o
decades of experience in providing IT Infrastructure solutions
a n d o p e r a t i o n s s u p p o r t t o l a rge e n t e r p r i s e s , Wip r o i s a p i o n e e r
i n t h e M u l t i - s i t e s e r v i c e d e l i v e r y mo d e l w i t h i t s O ffs h o r e
Support Centers to provide a base for enterprises to
i n c o r p o r a t e F o l l o w t h e S u n r e mo t e ma n a g e m e n t s t r a t e g i e s f o r
IT operation.

Product design services

Hardware Design
System Software Development
Testing, Verification and Validation
Support Services

and

PRODUCT DESIGN SERVICES OF WIPRO

A s pr o d u c t ma n u f a c t u r e r s a n d pl a t f o r m v e n d or s a c r o s s t h e
world, strive to make better products with shorter
d e v e l o p me n t cy c l e s a n d r e d u c e d t o t a l c o s t o f o w n e r s h i p ,
Wip r o
Tec h n o l o g i e s
partner
with
them
to
pr o v i d e
c o mp r e h e n s i v e s o l u t i o n s i n p r o d u c t l i f e c y c l e ma n a g e m e n t a n d
p r o d u c t r e a l i z a t i o n . I n a n ar e n a w h e r e o u t s o u r c i n g i s s t i l l i n

i t s n a s c e n t s t a g e s , Wip r o i s o n e o f t h e l a rge s t p r o d u c t
d e v e l o p me n t o u t s o u r c i n g c o mp a n i e s i n t h e w o r l d a n d h a v e
p a r t n e r e d w i t h o v e r 1 0 0 t e c h n o l o gy c u s t o me r s i n t h e l a s t
twelve
y ea r s .
Their Product Design Services portfolio includes solutions
a c r o s s t h e s p e c t r u m. w i pr o s s e r v i c e o ffe r i n g a r e

HARDWARE DESIGN

AS I C d e s i g n

SoC design
FPGA based design
ASIC Design
A t Wip r o ' s VL S I D e s i g n C e n t e r, e x e c u t i o n o f pr o j e c t s
e n c o mp a s s i n g
architecture,
design,
i mp l e m e n t a t i o n ,
verification, integration, physical design, silicon validation
a n d s u p p o r t f o r pr o d u c t e n g i n e e r i n g o f AS I C a n d S o C D e s i g n s
is done.
Wip r o s e x t e n s i v e p o r t f o l i o o f d e s i g n w i n s i n c l u d e s d e s i g n s
u p t o 0 . 1 3 u g e o me t r i e s , o p e r a t i n g a t u p t o 1 G H z , d e s i g n
s i z e s i n m u l t i - mi l l i o n g a t e s a n d h a v i n g p i n - c o u n t s i n e x c e s s
o f 1 2 0 0 p i n s o n a v ar i e t y o f p a c k a g e s . Wip r o i s a " p u r e - p l ay
d e s i g n h o u s e " a n d h a v e t a rge t e d d e s i g n s t o a r a n g e o f p r o c e s s
t e c h n o l o g i e s a n d l i b r ar i e s . L i k e w i s e , Wip r o s t o o l s e x p e r t i s e
spans the leading EDA tool families of Cadence, Mentor
G r a p h i c s , S y n o p sy s a n d o t h e r s .
Wip r o s d e s i g n c a p a b i l i t y i n c l u d e s :
A rch i t e c t u re a n d D e s i g n
Architecture definition,
M o d e l i n g a n d An a l y s i s
H W-S W C o - d e s i g n
D e s i g n M e t h od o l o g y & F l o w
Design Methodology Consulting
Too l s F l o w S e t u p
SoC Co-design Platform

 SoC Rapid Prototyping Platform

IP Qualification
F u n c t i o n a l Ver i f i c a t i o n
Planning, Setup and Execution
H D L / C / H V L , S i n g l e or mi x e d m o d e
A u t o ma t e d t e s t b e n c h c r e a t i o n a n d t e s t e x e c u t i o n
Assertion based verification
HW Prototyping Board design
D e s i g n I mp l e me n t a t i o n
RTL c o d i n g i n Ver i l o g / VH D L
D F T L o g i c I n s e r t i o n a n d O p t i mi z a t i o n
C h i p Vir t u a l P r o t ot y pi n g
Hierarchical or flat Physical design
P h y s i c a l S y n t h e s i s / O p t i mi z a t i o n
S i g n a l I n t e gr i t y I s s u e P r e v e n t i o n , An a l y s i s a n d R e p a i r
P h y s i c a l Ver i f i c a t i o n
S t a t i c Tim i n g An a l y s i s
Logic Equivalence Checking
ATP G / t e s t v e c t o r g e n e r a t i o n
S i l i c o n Val i d a t i o n
I n t e r f a c e t o F o u n d a r y, Tes t a n d P a c k a g e H o u s e s
D i a g n o s t i c s a n d f i r mw a r e
Val i d a t i o n B o a r d d e s i g n
P rod u c t E n g i n e e r i n g S u pp o r t
SOC Design

SYSTEM-ON-CHIP
Ti me - t o - ma r k e t p res s u res a n d t h e n e e d f o r i n t e g r a t i n g
mo re f u n c t i o n s i n s i l i c o n i s f u e l i n g t h e S o C ma r ke t ' s
g row t h . At Wip ro, p e op l e l e v e r a g e o n a n e xt e n s i v e
i n t e l l e c t u a l p rop e r t y ( IP ) p o rt f o l i o , sy s t e ms kn o w l e d g e a n d
e x p e r i e n c e w i t h t e c h n o l o gi e s l i ke AR M t o t a r g e t s p e c i f i c
v e r t i c a l ma r k e t s w i t h Sy s t e m- o n - C h i p s o l u t i on s t h at me e t a
superset of application needs.

T h e y h a v e t r a n s l a t e d a d e c a d e o f VL S I d e s i g n e x p e r i e n c e i n t o
a p r o v e n d e s i g n me t h o d o l o g y f o r c o mp l e x S o C s .
Wip r o ' s S o C C e n t e r c a n j u mp - s t a r t S y s t e m- o n - c h i p d e s i g n s
w i t h i t s pr o d u c t - r e a dy S o C Ar c h i t e c t u r e P l a t f o r m ( S o C R A P ToR ) t h a t pr o v i d e s e a r l y - t o - ma r k e t , h i g h p er f o r ma n c e
design capabilities with the best chances of first-time silicon
s u c c e s s . Wip r o i s a n AR M - a p p r o v e d t h i r d p a r t y d e s i g n c e n t e r
u n d e r t h e AR M ATAP Tec h n o l o g y Ac c e s s Pr o g r a m.
Wip r o s p o r t f o l i o o f s e r v i c e s :
C o mp r e h e n s i v e S o C d e s i g n a n d i mp l e m e n t a t i o n
R e e n g i n e e r i n g a n d r e t a rge t i n g s e r v i c e s
S o C P er i p h e r a l b l o c k d e s i g n s
Core technology licensing
E mb e d d e d S o f t w a r e ( O S P or t , B o o t C o d e , D r i v e r s ,
F i r mw a r e , Ap p l i c a t i o n S o f t w a r e )
A p l a t f o r m b a s e d s o l u t i o n s u c h a s S o C - R A P ToR c o n s o l i d a t e s
t w o k ey r e q u i r e m e n t s o f m a r k e t r e a d i n e s s a n d d e s i g n
f l e x i b i l i t y. B y u s i n g a pr e d e f i n e d p l a t f o r m, t h e d e s i g n t e a m
starts from a previously synthesized and verified set of
functions.
R e d u c e s o v e r a l l d e s i g n t i me , t h u s g a i n i n g t i me - t o- m a r k e t
advantage.
A design that can be customized to meet application
s p e c i f i c n e e d s by a d d i n g or r e mo v i n g a ny o f t h e
v a l i d a t e d c o mp o n e n t s o r by a d d i n g 3 r d p ar t y b l o c k s .
U s e r c o n f i g u r a b i l i t y a n d d e s i g n f l e x i b i l i t y t o p r o vi d e
p r o d u c t r e a dy r e f e r e n c e ar c h i t e c t u r e s f o r d i g i t a l a u d i o
p l a y er s , h a n d h e l d d e v i c e s d i g i t a l c a m e r a s a n d ot h e r
c o n s u me r a p p l i c a t i o n s .
FPGA
Wip ro of f e r s F P G A D e s i g n s al o n g w i t h ou r B o a r d D e s i g n .
O u r VL S I t e a m h a s g o o d e x p e r t i s e i n d e s i g n i n g M u l t i M i l l i o n g a t e F P G A s t o t e s t t h e c o mp l e t e l o g i c f u n c t i o n al i t y
i n a s y s t e m e n v i ron me n t mu c h b ef o re t h e ma n u f a c t u r i n g
phase

Wit h i n c r e a s i n g C o m p l e x i t y o f I C d e s i g n s , t h e n e e d f o r
t h o r o u g h d e s i g n v e r i f i c a t i o n t o e n s u r e f i r s t t i me s i l i c o n
success is inevitable. In order to ensure Logic functionality in
a S y s t e m e n v i r o n me n t , Wip r o s VL S I t e a m o ffe r s t h e
following
P r o v e n E x p e r t i s e i n c o mp l e x FP G A D e s i g n s
E x t e n d i n g u p t o 1 . 5 M N AS I C g a t e s ( X C V 4 0 0 0 d e v i c e )
D D R S D R A M i n t er f a c e o p e r a t i n g a t 1 6 0 M H z
i mp l e m e n t e d i n Vir t e x F P G A
U s e o f Ver i l o g / VH D L f o r D e s i g n E n t r y
P h y s i c a l S y n t h e s i s b a s e d f l o w f o r hi g h f r e q u e n c y d e s i g n s
E x p e r i e n c e i n w o r ki n g o n v a r i o u s l e a d i n g FP G A v e n d o r s
E x p e r i e n c e i n X i l i n x , Al t e r a , Ac t e l D e v i c e s
E x p e r i e n c e i n Vir t e x , Ap e x S e r i e s o f D e v i c e s
X P E RTS P a r t n er s h i p w i t h X i l i n x
D e f i n e d a n d p r o v e n F P G A d e s i g n me t h o d o l o g y & G u i d e l i n e s E a g l e Wis i o n
Established guideline for FPGA selection
P r o v e n me t h o d o l o g y f o r t i mi n g c l o s u r e
P r o v e n t e c h n i q u e s f o r a r e a o p t i mi z a t i o n a n d f i t me n t
E s t a b l i s h e d G u i d e l i n e f o r AS I C t o F P G A C o n v e r s i o n
Wip r o ' s Ver i f i c a t i o n E n v i r o n me n t C r e a t i o n Too l - WAVe
Reusable RTL cores and verification components
O t h e r S e r v i c e s o ffe r e d a r e : Board Design
ASIC Design
Tur n k e y S y s t e m D e s i g n
F i r mw a r e a n d S o f t w a r e D e v e l o p me n t

SYSTEM SOFTWARE DEVELOPMENT

 O p e r a t i n g S y s t e ms

Device Driver Developm ent

OPERATING SYSTEMS
Wip r o h a s o v e r a d e c a d e o f e x p e r t i s e i n d e v e l o p i n g s o l u t i o n s
and services around various operating systems such as:
Unix
Win d o w s
Mac
RTOS
P r o pr i e t a r y O S o f o ur c u s t o me r s
Wip r o h a s a s t r o n g f o c u s o n L i n u x
Wip r o s o ffe r i n g s i n c l u d e
P o r t i n g OS
A d a p t e r f i r mw a r e
D e v i c e dr i v e r s - d i s k , t er mi n a l , n e t w o r k , pr i n t e r
P r o t o c o l s t a c k s - TC P / I P, X 2 5 , ATM , F R , O SI
N e t w o r k M a n a g e me n t - Cy b e r m a n a g e , H P - O V
M i d d l e w a r e - D a t a b a s e E n g i n e , D C E , X - w i n d o w s , WI N
Ver i f i c a t i o n t e s t s u i t e s
Performance tuning
6 4 b i t mi g r a t i o n
C l u s t e r i n g a n d f a u l t t o l e r a n t c o mp u t i n g
DEVICE DRIVER DEVELOPMENT
Wip r o h a s e x p e r t i s e i n d e v e l o p i n g d e v i c e dr i v e r s f o r v a r i o u s
d e v i c e s f o r s e v e r a l c l i e n t s . Th e y h a v e d e v e l o p e d o v e r 2 0 0
Drivers on multiple platforms such as
H o s t b a s e d - U N I X , L i n u x , Win d o w s
E mb e d d e d - Vx Wor k s , p S O S , L i n u x , Win C E
M u l t i p l e Ar c h i t e c t u r e s : WD M , N D I S , K er n e l mo d e ,
H B A , GL D , I L D
P e r f o r m a n c e t u n i n g t h r o u g h mu l t i t h r e a d i n g
T h e y h a v e d e v e l o p e d dr i v e r s f o r I n t e r f a c e s & D e v i c e s
like
1 3 9 4 ( O H C I C o mp l i a n t ) , U S B , D V B
D r i v e r f o r pr i n t e r s , s c a n n e r s a n d M F P
Storage: Intelligent PCI SCSI, FC, RAID

N e t w o r k i n g : F a s t E t h e r n e t , F D DI , G i g a b i t , Tok e n R i n g ,
I R , ATM , L i n k a g gr e g a t i o n
T h e y h a v e e x e c u t e d a d i v e r s e r a n g e o f pr o j e c t s f o r l e a d i n g
p e r i p h e r a l v e n d o r s l i k e E PS O N , Tos h i b a , S H A R P a n d C a n o n .

TESTING, VERIFICATION AND VALIDATION

I n t e r o p er a b i l i t y t e s t i n g
Ver i f i c a t i o n & Val i d a t i o n

S y s t e m s I n t e gr a t i o n

Interoperability testing
Wip r o s I n t e r o p er a b i l i t y a n d t e s t i n g b u s i n e s s u ni t f o c u s e s o n
h e l p i n g c u s t o m e r s t a k e d e f e c t f r e e , f e a t u r e - r i c h n e w pr o d u c t s
t o ma r k e t i n a s s h o r t a t i me a s p o s s i b l e . Wip r o s G l o b a l
Ver i f i c a t i o n C e n t e r s a c t a s s e c u r e , vi r t u a l e x t e n s i o n s o f c l i e n t
e n v i r o n m e n t s o ffe r i n g s i g n i f i c a n t t i m e a n d c o s t
a d v a n t a g e s . Wip r o a l s o o ffe r o n s i t e v e r i f i c a t i o n s e r v i c e s
where skilled teams
C o mp l i me n t c l i e n t r e s o u r c e s
Wip ros v e r i f i c a t i on a n d v a l i d at i o n s e r v i c e s c o v e r :
F u n c t i o n a l a n d p a r a me t r i c t e s t i n g
Regression testing
F e a t ur e a n d P r o d u c t t e s t i n g
S i mu l a t e d l o a d p er f o r ma n c e t e s t i n g
Compatibility testing
Customer acceptance testing
Tes t m a n a g e me n t

T h e f o l l o w i n g i s a s n a p s h o t o f pr o j e c t s Wip r o h a v e e x e c u t e d
i n t h i s ar e a :
E s t a b l i s h m e n t o f a v e r i f i c a t i o n l a b f o r a N o r t h Ame r i c a n

Tel e c o m ma j o r f o r o n g o i n g v er i f i c a t i o n o f t h e i r O p t i c a l
n e t w o r k pr o d u c t s
Establishment of a GSM test lab for a global wireless
e q u i p me n t d e s i g n e r f o r N e t w o r k e l e me n t s t e s t i n g i n c l u d i n g ,
R e g r e s s i o n Tes t i n g , Tes t Au t o ma t i o n a n d N e t w o r k Si mu l a t i o n
D e s i g n a n d d e v e l o p me n t o f di a g n o s t i c s o f t w a r e f o r a n
ATM c o n c e n t r a t o r p r o d u c t f o r t h e w o r l d l e a d e r i n
Datacom
E n d - t o- e n d v e r i f i c a t i o n r e s p o n s i b i l i t i e s o n a n o n g oi n g
b a s i s f o r t h e s o f t w a r e r e l e a s e s o f a p u b l i c c a r r i er s w i t c h
f o r a N o r t h Am e r i c a n Tel e c o m e q u i p me n t v e n d or
Ver i f i c a t i o n s e r v i c e s f o r t h e w o r l d l e a d e r i n D e s k t o p
applications

SYSTEM INTEGRATION
I t s n e v e r b e e n mo r e c h a l l e n g i n g b u i l d i n g s o l u t i o n s w i t h
my r i a d o f t e c h n o l o gy c h o i c e s s u p p o r t i n g a n e v e r- dy n a mi c
b u s i n e s s e n v i r o n me n t
T h e B r e a d t h a n d D e p t h o f o u r Sy s t e ms I n t e g r a t i o n
C a p a b i l i t i e s e n a b l e s Wip r o t o l e v er a g e c u s t o me r s I T
i n v e s t me n t s , mi n i mi z e t h e i r r i s k a n d d e l i v e r c o mp l e t e s y s t e ms
integration services and solutions addressed to customers
unique business needs.
Wip r o c o mb i n e c o mp l e x t e c h n o l o g i e s t o g e t h e r w i t h t h e i r
p r o v e n pr o c e s s e s t o m a x i m i z e c o mp a t i b i l i t y, i n t er o p e r a b i l i t y
a n d e n t e r p r i s e w i d e i n f o r ma t i o n i n t e gr a t i o n .
Wip r o s S y s t e m s I n t e g r a t i o n p or t f o l i o o ffe r s :
A r c h i t e c t , I n t e gr a t e a n d M a n a g e c u s t o m a p p l i c a t i o n a n d
i n f o r ma t i o n i n f r a s t r u c t u r e s
I n t e g r a t i o n o f S o f t w a r e a n d H a r d w ar e c o mp o n e n t s
N e t w o r k I n t e gr a t i o n
E n t er p r i s e Ap p l i c a t i o n I n t e g r a t i o n
L e g a cy t o Web M i g r a t i o n

SUPPORT SERVICES
Tec h n o l o g y i n f r a s t r u c t u re s e r v i c e s

Wit h I T i n f r a s t r u c t u r e b e c o m i n g t h e b a c k b o n e o f m o s t
b u s i n e s s e s , I T i n f r a s t r u c t u r e a v a i l a b i l i t y h a s b e c o me a
m i s s i o n - cr i t i c a l n e e d f o r a ny g l o b a l e n t e r p r i s e s . Wit h t w o
decades of experience in providing IT Infrastructure solutions
a n d o p e r a t i o n s s u p p o r t t o l a rge e n t e r p r i s e s , Wip r o i s a p i o n e e r
i n t h e M u l t i - s i t e s e r v i c e d e l i v e r y mo d e l w i t h i t s O ffs h o r e
Support Centers to provide a base for enterprises to
i n c o r p o r a t e F o l l o w t h e S u n r e mo t e ma n a g e m e n t s t r a t e g i e s f o r
IT operations

Business process outsourcing

Customer Interaction Services

Finance and accounting services
Pay ment services
Industry Administration Services
HR Processing services
Supply chain services
Knowledge services

BUSINESS PROCESS OUTSOURCING BPO

As o rga n i z a t i o n s a r o u n d t h e w or l d s t r i v e t o i mp r o v e t h e
q u a l i t y o f t h e i r pr o c e s s e s w h i l e m a n a g i n g t h e i r b o t t o m l i n e s ,
B u s i n e s s P r o c e s s O u t s o u r c i n g h a s b e c o m e t h e n e w i mp e r a t i v e .
Wip r o S p e c t r a mi n d , I n d i a ' s l a rge s t t h i r d - p a r t y o ffs h o r e B P O
p r o v i d e r, p a r t n er s w i t h t h e i r c l i e n t s t o pr o v i d e a f u l l s p e c t r u m
of BPO services covering all five levels:
Data entry
Rules-set processing
D e c i s i o n - ma k i n g
D i r e c t c u s t o me r i n t e r f a c e
Expert knowledge services
Wip r o f u r t h e r c l u b i t s v a s t I T s o l u t i o n s e x p e r i e n c e o f t w o
d e c a d e s a n d a d i v er s e d o ma i n e x p e r t i s e t o s e r v e F or t u n e 5 0 0
c u s t o me r s w or l d w i d e . F or e x a mp l e , a l e a d i n g F or t u n e g l o b a l
P C ma n u f a c t u r e r c h o s e Wip r o S p e c t r a mi n d f o r o u t s o u r c i n g
technical support to achieve significant cost savings while
i mp r o v i n g a n d ma i n t a i n i n g t h e q u a l i t y o f s e r v i c e d e l i v e r y t o
its customers

Wipros Business Process Outsourcing portfolio

includes end-to-end solutions across a spectrum of
industries
SERVICE OFFERING
Custom er Interaction Services
T h e c o s t o f a c q u i r i n g a n e w c u s t o me r i s f i v e t i me s t h e c o s t o f
r e t a i n i n g a n o l d o n e . An d h e n c e i t i s i mp o r t a n t t h a t y o ur
c u s t o me r i n t e r a c t i o n i s m a n a g e d i n t h e b e s t p o s s i b l e w ay.
C u s t o me r I n t e r a c t i o n S e r v i c e s a t Wip r o ar e t a i l or e d t o pr o v i d e
superior customer interaction and hence leverage every
c u s t o me r r e l a t i o n s h i p t o t h e f u l l e s t . Wip r o s p o r t f o l i o
i n c l u d e s a w h o l e g a mu t o f c u s t o me r f a c i n g o ffe r i n g s
i n c l u d i n g 2 4 / 7 c u s t o me r s u p p o r t t h r o u g h v o i c e ( i n- b o u n d a n d

o u t - b o u n d c a l l s ) , e - ma i l a n d w e b me d i u ms , t e l e ma r k e t i n g
s e r v i c e s , t e c h n i c a l s u p p o r t s e r v i c e s a n d e mp l o y e e I T h e l p d e s k
services.
Wip r o
serves
mu l t i p l e
industries
including
i n s u r a n c e , b a n k s , f i n a n c i a l s e r v i c e s c o mp a n i e s , r e t a i l e r s a n d
OEM's.
C l i c k o n t h e l i n k s b e l o w t o v i e w e a c h s e r v i c e o ffe r i n g i n
detail:
C u s t o me r S u p p o rt S e r v i c e s
Tel e ma r k e t i n g S e r v i c e s
Tec h n i c a l S u p p o rt S e r v i c e s
IT Help Desk Services
BENEFITS
T h e k e y b e n e f i t s o f u s i n g Wip r o s c u s t o me r i nt e r a c t i o n
services include:
I mp r o v e d c u s t o m e r s e r v i c e l e v e l s
R e d u c e d c u s t o me r s u p p o r t / ma r k e t i n g c o s t s
Higher sales conversion rate
E n h a n c e d f l e x i b i l i t y t o ma n a g e s e r v i c e p e a k s a n d
troughs, product lifecycles
H o mo g e n e o u s , c l e a r l y d e f i n e d p r o c e s s e s a c r o s s
geographies
G r e a t e r c o v e r a g e a n d n u mb e r o f i n t er a c t i o n s w i t h
c u s t o me r s
C U S TOM E R S UP P O RT S E RVI C E S
Wip r o s c u s t o me r s e r v i c e o ffe r i n g s a i ms a t c r e a t i n g a v i r t u a l
c u s t o me r s e r v i c e c e n t e r t o ma n a g e c u s t o m e r c o n c e r n s a n d
q u e r i e s t hr o u g h m u l t i p l e c h a n n e l s i n c l u d i n g v o i c e , e - ma i l a n d
c h a t o n a 2 4 / 7 b a s i s . E x a mp l e s o f t h i s i n c l u d e c u s t o m e r s
calling to check on their order status, customers calling to
c h e c k f o r i n f o r m a t i o n o n p r o d u c t s a n d s e r v i c e s , c u s t o me r s
calling to verify their account status, customers calling to
check their reservation status etc.
T E L E M A R K E T I N G S E RVI C E S

Wip r o s t e l e s a l e s a n d t e l e ma r k e t i n g s e r v i c e s t a rge t i n t e r a c t i o n
w i t h p o t e n t i a l c u s t o me r s f o r " p r o s p e c t i n g " i . e . e i t h e r f o r
g e n e r a t i n g i n t e r e s t i n p r o d u c t s a n d s e r v i c e s , or t o u p - s e l l a n d
c r o s s - s e l l t o a n e x i s t i n g c u s t o m e r b a s e or t o c o mp l e t e t h e
s a l e s pr o c e s s o n - l i n e . E x a mp l e s o f t h i s s e r v i c e i n c l u d e
outbound calling to sell wireless services for a telecom
p r o v i d e r, o u t b o u n d c a l l i n g t o r et a i l h o u s e h o l d s t o s e l l l e i s u r e
h o l i d a y s , o u t b o u n d c a l l i n g t o e x i s t i n g c u s t o me r s t o s e l l a n e w
r a t e c a r d f o r a m o b i l e s e r v i c e pr o v i d e r o r o u t b o u n d c a l l i n g t o
sell credit/debit cards

T E C H N I C A L S U P P O RT S E RVI C E S
Wip r o s t e c h n i c a l s u p p o r t o ffe r i n g s i n c l u d e r o u n d- t h e - c l o c k
t e c h n i c a l s u p p o r t a n d pr o b l e m r e s o l u t i o n f o r OE M c u s t o m e r s
a n d c o mp u t e r h a r d w a r e , s o f t w a r e , p e r i p h er a l s a n d I n t er n e t
i n f r a s t r u c t u r e m a n u f a c t u r i n g c o m p a n i e s . Th e s e i n c l u d e
i n s t a l l a t i o n a n d pr o d u c t s u p p o r t , u p & r u n n i n g s u p p o r t ,
t r o u b l e s h o o t i n g a n d U s a g e s u p p o r t . E x a mp l e s o f t h i s s e r v i c e
i n c l u d e c u s t o me r s c a l l i n g t o r e s o l v e a pr o b l e m w i t h t h e i r
h o me P C , c u s t o m e r s c a l l i n g t o u n d e r s t a n d h o w t o d i a l u p t o
t h e i r I S P, c u s t o m e r s c a l l i n g w i t h a pr o b l e m w i t h t h e i r
software or hardware.
E M P L O Y E E I T H E L P - D E S K S E RVI C E S
Wip r o s e mp l o y e e I T h e l p- d e s k s e r v i c e s pr o v i d e t e c h n i c a l
p r o b l e m r e s o l u t i o n a n d s u p p o r t f o r c o r p o r a t e e mp l o y e e s .
E x a mp l e s o f t h i s s e r v i c e i n c l u d e l e v e l 1 a n d 2 m u l t i - c h a n n e l
support across a wide range of shrink wrapped and LOB
applications, system problem resolutions related to desktop,
n o t e b o o k s , O S , s h r i n k- w r a p p e d p r o d u c t s , c o n n e c t i v i t y e t c . ,
o ffi c e p r o d u c t i v i t y t o o l s s u p p o r t i n c l u d i n g b r o w s e r s a n d ma i l ,
n e w s e r v i c e r e q u e s t s , pr o d u c t u s a g e q u e r i e s , I T o p e r a t i o n a l
issues, routing specific requests to designated contacts and
r e mo t e d i a g n o s t i c s ( p a s s w o r d r e s e t , d e s k t o p c o n t r o l ) .

FINANCE AND ACCOUNTING SERVICES

F i n a n c e & Ac c o u n t i n g S er v i c e s p r o v i d e d by Wip r o r a n g e s
from general accounting to specialized services such as
t r e a s u r y a n d c a s h m a n a g e me n t s e r v i c e s .
THEIR OFFERINGS INCLUDE:
Billing services
A c c o u n t p a y a bl e s
Account receivables

General accounting
Tax ma n a g e m e n t
Tre a s u r y & c a s h m a n a g e me n t
Benefits
One stop-shop for all finance & accounting services
Lower finance & accounting overheads
Gr e a t e r a c c u r a c y a n d f a s t e r p r o c e s s i n g
O p t i mi z e d c o l l e c t i o n s , t a x ma n a g e m e n t , r i s k m a n a g e m e n t ,
financial reporting etc.
L e v e r a g e Wip r o d o m a i n e x p e r t i s e i n f i n a n c e

PAYMENT SERVICES
Wip r o s p a y me n t P r o c e s s i n g S e r v i c e o ffe r i n g s f a l l u n d e r t h e
p u r v i e w o f b a c k o ffi c e o p e r a t i o n s a n d t h e y c a n o p e r a t e
v i r t u a l l y a ny l a b o r-i n t e n s i v e p a y me n t p r o c e s s , e v e n t h o s e t h a t
a r e u n i q u e t o y ou r i n d u s t r y. t h e i r s e r v i c e s h e r e i n c l u d e l o a n
p r o c e s s i n g , c l a i m s pr o c e s s i n g , a p p l i c a t i o n pr o c e s s i n g , c r e d i t
a n d c o l l e c t i o n s , r e c o n c i l i a t i o n s , a c c o u n t s p a y a b l e , t i me a n d
expense
r e- i mb u r s e m e n t ,
v e n d or
p ay me n t s ,
benefits
a d mi n i s t r a t i o n , p a y r o l l a n d o t h e r i n d u s t r y s p e c i f i c f u n c t i o n s .
T h e i r o ffe r i n g s i n c l u d e C h e c k P r o c e s s i n g
Credit/Debit Card Processing
O t h e r P a y me n t S e r v i c e s
Benefits
R e d u c e p a y me n t - p r o c e s s i n g c o s t s
R e d u c e p a y me n t - p r o c e s s i n g t i me
G r e a t e r q u a l i t y a n d a c c u r a c y o f p a y me n t s

INDUSTRY ADMINISTRATION SERVICES

Wip r o s i n d u s t r y a d mi n i s t r a t i o n s e r v i c e s p r o v i d e t r a n s a c t i o n
processing to diverse industries in the service sector where
l a rge t r a n s a c t i o n p r o c e s s i n g t a k e s pl a c e o n a r o u t i n e b a s i s .
These include industries like insurance, banking, financial
services, mortgage etc.
Wip r o s s e r v i c e o ffe r i n g i n t h i s ar e a i n c l u d e s : I n s u r a n c e P roc e s s i n g
M o r t g a g e P roc e s s i n g
Benefits
L e v e r a g e i n d u s t r y / d o ma i n e x p e r t i s e
Reduce transaction processing costs
R e d u c e t r a n s a c t i o n p r o c e s s i n g t i me
Gr e a t e r q u a l i t y a n d a c c u r a cy o f t r a n s a c t i o n s

Insurance Processing
Our insurance processing services provide specialized
solutions to the insurance sector and support critical business
processes applicable to the industry right from new business
a c q u i s i t i o n t o p o l i cy ma i n t e n a n c e t o c l a i ms pr o c e s s i n g .
These include:
N e w B u s i n e s s Ac q u i s i t i o n
Inbound/outbound sales
Initial Setup
Inbound/outbound sales
Initial Setup
Case Management
Underwriting
Risk assessment
P o l i cy i s s u a n c e
P o l i cy M a i n t e n a n c e
R e c o r d C h a n g e s - N a me , B e n e f i c i a r y, Ad d r e s s

Collateral verification
Surrender
Au d i t s & R e i n s t a t e m e n t
Ac c o u n t s R e c e i v a b l e
Ac c o u n t i n g & R e c o n c i l i a t i o n
C l a i m O v er p a y me n t
C u s t o me r s e r v i c e - v o i c e / e m a i l
C l a i ms P roc e s s i n g
Claim Set Up
E l i g i bi l i t y
Duplication
Val i d a t e R e s e r v e s
Medical Supplemental
P r o v i d er E x c e s s R e i n s u r a n c e
Specific Excess Reinsurance
Ad j u d i c a t i o n
Ac c o u n t S e t t l e me n t

Mortgage Processing
O u r mo r t g a g e pr o c e s s i n g s e r v i c e s o ffe r c o mp r e h e n s i v e
s o l u t i o n s t o t h e mo r t g a g e s e c t o r m a p p i n g t h e c o mp l e t e
i n d u s t r y b u s i n e s s pr o c e s s e s r a n g i n g f r o m b u s i n e s s a c q u i s i t i o n
s e r v i c e s t o c o l l e c t i o n s . Th e s e i n c l u d e :
N e w B u s i n e s s Ac q u i s i t i o n
Inbound/outbound enquiries
Loan form data entry
Collateral checks
Ap p r a i s a l Tit l e C h e c k s

Credit checks
P r o p er t y v a l u a t i o n
Tit l e c h e c k s
P r o p er t y I n s u r a n c e c h e c k s
Legal clearances

U n d e r w ri t i n g D i s b u r s e me n t
Credit evaluation
Ap p r a i s a l a mo u n t
C h e c k s f o r a l l o t h er s u p p o r t i n g
Money disbursement
Billing
Servicing Collections Maintenance
E a r l y a n d o v er d u e c o l l e c t i o n c a l l s
As s e t M a n a g e m e n t
O v e r d u e p a y me n t s p r o c e s s i n g
Ac c o u n t i n g a n d r e c o n c i l i a t i o n

HR PROCESSING SERVICES
K n o w l e d g e o rga n i z a t i o n s t o d a y r e a l i z e t h a t e mp l o y e e s ar e t h e
b a c k - b o n e o f t h e e n t er p r i s e a n d h e n c e i t i s i mp e r a t i v e t h a t
e mp l o y e e p r o c e s s e s , e s p e c i a l l y t h o s e i mp a c t i n g e mp l o y e e
r e l a t i o n s a n d e mp l o y e e s a t i s f a c t i o n n e e d t o b e ma n a g e d w e l l .
We p r o v i d e a c o mp r e h e n s i v e s u i t e o f H R P r o c e s s i n g s e r v i c e s
r a n g i n g f r o m p a y r o l l s e r v i c e s t o b e n e f i t s a d mi n i s t r a t i o n t o
p e r s o n n e l a d mi n i s t r a t i o n , hi r i n g , r e cr u i t me n t a n d t r a i n i n g .
O u r H R o ffe r i n g s i n c l u d e

Payroll services
R e c e i p t a n d a n a l y s i s o f p ay r o l l d a t a
R e p o r t i n g a n d p ay me n t o f p ay r o l l t a x e s
I s s u i n g p a y me n t s ( v i a c h e c k o r e l e c t r o n i c p ay m e n t ) a n d r e p or t s
t o e mp l o y e e s
I s s u i n g p a y me n t s t o t h i r d p a r t i e s ( f or e x a mp l e , e mp l o y e e I R A s )
a n d r e p or t i n g o f d a t a t o e n d u s e r

Benefits administration
Distribution of healthcare and retirement plan information
M a n a g i n g e l i gi b i l i t y
A n s w e r i n g q u e s t i o n s r e g a r d i n g c o v er a g e

Leave tracking
M a i n t a i n i n g r e t i r e me n t e a r ni n g h i s t o r i e s , e n r o l l me n t s ,
r et i r e m e n t o r v e s t e d r i g h t s e s t i ma t e s , a n d b e n e f i t s t e r mi n a t i o n
a d mi n i s t r a t i o n

Personnel adm inistration

E mp l o y e e r e l a t i o n s
E mp l o y e e l i f e c y c l e
E mp l o y e e c o m mu n i c a t i o n
Bringing new hires on board
R e l o c a t i o n a n d e x p a t r i a t i o n a d mi n i s t r a t i o n
L a b o r m a n a g e m e n t a n d l o c a l c o mp l i a n c e i s s u e s

Personnel administration
E mp l o y e e r e l a t i o n s
E mp l o y e e l i f e c y c l e
E mp l o y e e c o m mu n i c a t i o n
Bringing new hires on board
R e l o c a t i o n a n d e x p a t r i a t i o n a d mi n i s t r a t i o n
L a b o r m a n a g e m e n t a n d l o c a l c o mp l i a n c e i s s u e s ( s u c h a s
w or k i n g t i me d i r e c t i v e )

Education and Training

Tra i n i n g n e e d s i d e n t i f i c a t i o n
Tra i n i n g a d mi n i s t r a t i o n
Specialized training requirements

Benefits
H i g h e r e mp l o y e e s a t i s f a c t i o n l e v e l s

L o w e r H R a n d R e c r u i t me n t o v e r h e a d
Less employee turnover
H i g h e r y i e l d r a t e s a n d s h o r t er h i r i n g t i me s

SUPPLY CHAIN SERVICES

S u p p l y c h a i n m a n a g e me n t i s a c r u c i a l t o o l f o r c o mp a n i e s
t o d a y t o c o n t r o l t h e i r b ot t o m l i n e s a n d h e n c e i mp r o v e
p r o f i t a b i l i t y. Wip r o pr o v i d e s u p p l y c h a i n s e r v i c e s a c r o s s t h e
c o mp l e t e m a t e r i a l m a n a g e me n t l i f e c y c l e r a n g i n g f r o m r a w
material sourcing to finished goods handling to retailing
solutions. Supply chain services include:
I n v e n t o r y M a n a g e me n t
Direct Procurement
Tra n s p o r t a t i o n Ad mi n i s t r a t i o n
Logistics and Dispatch
Benefits
B e t t e r s u p p l y c h a i n / i n v e n t o r y m a n a g e me n t
S er v i c e s r i g h t a cr o s s t h e s u p p l y c h a i n s p e c t r u m
B o t t o m l i n e s a v i n g s a n d l e s s e r p r o c ur e me n t c o s t s
S h or t e n i n g o f t h e d e l i v e r y cy c l e

KNOWLEDGE SERVICES
K n o w l e d g e S er v i c e s f r o m Wip r o c o v e r t h e e n t i r e d a t a
m a n a g e me n t n e e d s r a n g i n g f r o m d a t a e n t r y t o d a t a a n a l y s i s
a n d s u b s e q u e n t d e c i s i o n s u p p o r t t h r o u g h d a t a mi n i n g . Wip r o
a l s o pr o v i d e R & D i n f r a s t r u c t u r e a n d s u p p o r t s e r v i c e s .
E x a mp l e s o f t h i s s e r v i c e i n c l u d e a s s i s t i n g a p h a r m a c e u t i c a l
c o mp a n y i n i t s n e w d r u g d i s c o v e r y t h r o u g h o u t s o u r c i n g
arrangement of its R&D lab, providing vertical specific
e n g i n e e r i n g a n d d e s i g n s u p p o r t f o r a u t o mo b i l e s e t c .

Benefits
P r o d u c t i v i t y e n h a n c e me n t s i n t e r m s o f d a t a p r o c e s s e d / o u t p u t
C o s t s a v i n g s p er R & D pr o j e c t
High Quality engineering and design support

CHAPTER-5

ANALYSIS &
FINDINGS

WIPROS ROLE BEYOND BUSINESS

A s a r e s p o n s i b l e c o r p o r a t e c i t i z e n , Wip r o i s d e e p l y c o m mi t t e d
t o t h e s o c i e t y, i n w h i c h i t l i v e s a n d w o r k . Th i s c o m mi t m e n t
t a k e s t h e f o r m o f ma n y i n i t i a t i v e s . S o me a r e o u t l i n e d h e r e :

Applying Thought in schools

To Wip r o , t h e f u t u r e o f t h e s o c i e t y d e p e n d s o n t h e a b i l i t y o f
i t s c h i l d r e n t o t h i n k a n a l y t i c a l l y a n d cr e a t i v e l y, a n d b e
l i f e l o n g l e a r n er s . Wip r o b e l i e v e s t h a t t h e c o n v e n t i o n a l
e d u c a t i o n s y s t e m i s n o t e q u i p p i n g c h i l dr e n w i t h s u c h
a b i l i t i e s . C h i l d r e n mu s t a c q u i r e t h e s k i l l o f h o w t o l e a r n ,
r a t h e r t h a n b e i n g o v e r w h e l me d w i t h a l a rge a mo u n t o f
i n f o r ma t i o n , a n d mu s t e n j oy t h e p r o c e s s o f l e a r ni n g , s o t h a t
what is learnt is retained.
T h e mi s s i o n o f t h e ' Wip r o Ap p l y i n g Th o u g h t i n S c h o o l s '
p r o gr a m i s e n h a n c i n g c r e a t i v i t y a n d p r o b l e m s o l v i n g s k i l l s
a mo n g c h i l dr e n b y c a t a l y z i n g sy s t e mi c c h a n g e s . R e c o g n i z i n g
t h a t t h e t e a c h e r h a s t h e mo s t pr o f o u n d i n f l u e n c e o n a c h i l d ' s
l e a r n i n g a b i l i t y, a t t h e h e a r t o f Wip r o s pr o g r a m i s t e a c h e r
e mp o w e r me n t a n d r e - s k i l l i n g . Th e t e a c h e r r e - s k i l l i n g pr o g r a m
w a s l a u n c h e d i n M a y 2 0 0 1 , t o p r o v i d e c o mp r e h e n s i v e t r a i n i n g
on innovative teaching and assessment methods, and support
t h e i r a c t i v e i mp l e m e n t a t i o n w i t h i n t h e c l a s s r o o m. B e g u n f i r s t
i n B a n g a l o r e , i t s s u c c e s s h a s e n a b l e d Wip r o t o t a k e i t f o r w a r d
to other cities in India.
Wip r o i s r e a c h i n g o u t t o p a r e n t s i n a n a t t e mp t t o c h a n g e t h e i r
w o r l d- v i e w o f t h e p u r p o s e o f e d u c a t i o n . A p r o gr a m t o t r a i n
p a r e n t s i s b e i n g p u t t o g e t h e r, t o e n a b l e t h e m t o h e l p t h e i r
children acquire life skills, and support the changes being
brought about in the school.
T h e s c h o o l ma n a g e m e n t , i n c l u d i n g t h e Pr i n c i p a l , i s t h e
i n t e g r a l p a r t o f t h e p r o g r a m t o br i n g a b o u t s y s t e m i c c h a n g e s
w i t h i n t h e s c h o o l t o cr e a t e a n e n v i r o n me n t f o r q u a l i t y
e d u c a t i o n . Wip r o i s h e l p i n g t h e s c h o o l m a n a g e me n t r e c o g n i z e
s p e c i f i c s y s t e m i c c h a n g e s a n d a s s i s t i n i t s i mp l e m e n t a t i o n . As
t h e pr o g r a m s c a l e s u p , Wip r o w o u l d l e a d c h a n g e s i n t h e
c u r r i c u l u m a n d e x a mi n a t i o n sy s t e m. F or a c c e l e r a t i n g t h e
systemic changes at the national level,
Wip r o F o r u m o n
q u a l i t y i n e d u c a t i o n h a s b e e n l a u n c h e d . Th e f o r u m i s i n t e n d e d

t o w or k a s a p l a t f o r m f o r s h a r i n g i d e a s a n d a s a pr e s s u r e
g r o u p t o br i n g a b o u t s y s t e m i c c h a n g e s .

Promoting mind leaders

A t Wip r o , a n a t u r a l e x t e n s i o n o f " A p p l y i n g Th o u g h t " w a s t o
p r o mo t e t h e ma n y t a l e n t e d y ou n g s t e r s i n I n d i a , i n t h e f i e l d o f
c h e s s . Wh i l e Wip r o t o o k ma n y pr o mi s i n g y o u n g s t e r s u n d e r
t h e i r w i n g , t h e i r a m b i t i o n s a w f r u i t i o n w h e n P H a r i kr i s h n a , a t
1 5 , b e c a me I n d i a ' s y ou n g e s t c h e s s G r a n d m a s t e r. H i s v i c t o r y
b o r e t e s t i mo n y t o t h e f a c t t h a t " A p p l y i n g Th o u g h t " i s n o t j u s t
a b u s i n e s s p h i l o s o p h y, b u t a l s o a n a p p r o a c h t o s u c c e s s i n a l l
h u ma n e n d e a v o r, b e i t a t w o r k or p l a y. Th i s h a s f u r t h e r
s t r e n g t h e n e d Wip r o s r e s o l v e t o ma k e I n d i a a c h e s s
s u p e r p o w e r. An d t h u s , Wip r o i s n ur t u r i n g f i v e m o r e b u d d i n g
talents in the future.
Wip r o i s h i g hl y s e n s i t i v e t o t h e i mp a c t o f t h e i r b u s i n e s s
a c t i v i t i e s o n e n v i r o n me n t a n d s o c i e t y. Th i s i s r e f l e c t e d i n t h e
m e a s u r e s t a k e n t o mo n i t o r a n d c o n t r o l r e s o u r c e s a n d a c t i v i t i e s
that interact with nature and people

Environm ent, health and safety policy

Wip r o i s c o mm i t t e d t o p r o vi d i n g a s a f e a n d h e a l t h y w o r k
e n v i r o n m e n t t o a l l t h e e m p l o y e e s a n d a s s o c i a t e s . Th i s i s d o n e
w i t h t h e h e l p o f s u i t a b l e ma n a g e m e n t s y s t e m s t h a t ar e a i me d
at:
Prevention of accidents
Conservation of natural resources
Prevention of pollution and hazards
Compliance with legislation and regulations that are
r el e v a n t t o o ur o rga n i z a t i o n
D e v e l o p m e n t o f s a f e w o r k p r a c t i c e s by r e g u l a r t r a i n i n g t o
e mp l o y e e s a n d s u p p o r t s t a ff
P er i o d i c r e v i e w o f s y s t e m s a n d pr o c e s s e s a i me d a t
c o n t i n u a l i mp r o v e me n t
Wip r o s e ffo r t s t o i mp r o v e t h e i r s t a n d a r d s c o n t i n u o u s l y a n d
p u t a n e ffe c t i v e E n v i r o n me n t a l M a n a g e m e n t S y s t e m ( E M S) i n
place has resulted in them being awarded the ISO 14001
certification.

T h i s i n e ffe c t c e r t i f i e s t h a t Wip r o a s a n o rga n i z a t i o n h a s a

s e r i e s o f i n t er n a t i o n a l s t a n d a r d s f o r E M S , v o l u n t a r y s t a n d a r d s
that establish and objectively evaluate EMS, 'Process
Standards'
and
not
just
'Performance
St a n d a r d s ' ,
a
standardized and internationally recognized blue print for
e ffe c t i v e E MS a n d a f r a m e w o r k f o r s e t t i n g a n d e s t a b l i s h i n g
EMS.

Wip ro e n v i ron me n t i n i t i a t i v e s a re: Wip r o ' s E M S i n i t i a t i v e s ar e d e s i g n e d f o r o p t i mu m u t i l i z a t i o n

o f n a t u r a l r e s o u r c e s a n d c o n s t a n t m o n i t o r i n g o f e n v i r o n me n t a l
i mp a c t w h i l e p r o v i d i n g s e r v i c e .
S o me o f t h e i n i t i a t i v e s u n d e r t h i s u mb r e l l a i n c l u d e :
E n e rgy a u d i t / E n e rgy c o n s e r v a t i o n
Wat e r m a n a g e me n t
L a n d c o n t a mi n a t i o n ma n a g e me n t
Was t e m a n a g e me n t
E mp l o y e e h e a l t h a n d s a f e t y
Adoption of parks
E ffe c t i v e s t a t i o n e r y u s a g e
O v e r c o mi n g r e s o u r c e d e p l e t i o n
Benefits
The benefits of these initiatives are:
P r o d u c t s / s e r v i c e s ar e pr o c e s s e d u n d er a c o n t r o l l e d e n v i r o n m e n t
R e d u c t i o n o f e n e rgy c o n s u m p t i o n by 1 0 %

B e t t e r mo n i t o r i n g a n d c o n t r o l s y s t e m s
I n c r e a s e d a w a r e n e s s a mo n g e mp l o y e e s r e s u l t i n g i n 3 8 %
reduction in food wastage
Q u a r t e r-o n - q u ar t e r r e d u c t i o n o f 1 0 % i n w a t e r c o n s u m p t i o n f r o m
conservation measures

WIPRO RATING
A t a t i me w h e n p er f o r ma n c e c a n b e t h e o n l y r e a l i n d i c a t o r o f
a c o mp a n y s c r e d e n t i a l s , Wip r o s r e s u l t s s p e a k f o r
t h e ms e l v e s . R a n k e d I n d i a ' s mo s t v a l u a b l e c o mp a n y by
B u s i n e s s Tod a y a n d 1 6 t h a mo n g t h e s o f t w a r e s e r v i c e s
c o mp a n i e s i n t h e w o r l d by B u s i n e s s Wee k , Wip r o h a s h a d a
C u mu l a t i v e An n u a l G r o w t h R a t e ( C A G R ) o f 5 0 % o v e r t h e l a s t
f i v e y ea r s , e x h i b i t i n g s t a b i l i t y, pr o f i t a b i l i t y a n d gr o w t h r i g h t
from inception.
S t r o n g f u n d a m e n t a l s l i k e q u a l i t y, i n t e gr i t y, a n d s u p r e me
c u s t o me r s e r v i c e h a v e b e e n t h e dr i v e r s o f Wip r o s gr o w t h .
Wip r o i s c o n v i n c e d a b o u t t h e l o n g - t er m v a l u e pr o p o s i t i o n o f
t h e c o mp a n y - w h i c h i s b a s e d o n t h e i r t e c h n i c a l d e p t h , q u a l i t y
l e a d e r s h i p a n d a n a t t r a c t i v e v a l u e f o r m o n e y pr o p o s i t i o n .

DIVIDEND TRACK RECORD AT WIPRO

y e a S h ar e s O u t s t a n d i n g
r
( mi l l i o n )
1989 1.84
1990 3.70
1991 3.70
1992 3.70
1993 7.40
1994 7.40
1995 15.30
1996 15.30
1997 15.30
1998 45.83
1999 45.83
2000 229.16
232.44
2001

Dividend per share

(Rs )

Tot a l D i vi d e n d ( R s
mi l l i o n )

2.5
2.5
2.5
2.5
2.5
2.5
2.5
2.5
2.5
1.5
1.5
0.30

4.6
9.2
9.2
9.2
18.4
18.4
38.20
38.20
38.20
68.70
68.70
68.70

0.50

116 . 2 2

WIPRO INNOVATION
One of the four values articulated in Wipros Promise statement, Wipro believe innovation is a critical factor
in fuelling our growth. At Wipro, innovation is defined as the implementation of a new idea that results in a
marketable product or service. This definition ensures that creative brilliance is converted to business realities
as a result of strong processes and focused initiatives.
Wipro has realized significant business value from targeted and focused innovation programs the benefits
of which have been passed on to our customers. This enterprise-wide focus on innovation has led to important
self-sustaining initiatives that include Flow-Brix for the publishing industry and Home Gateway, Wipros
residential gateway solution. Wipros innovation process comprises:
Theme labs
At Wipro, innovation happens around selected core themes that are strategic to them. Each theme has a theme
lab targeted towards IP or component development. Some core themes that we have taken up include:

H o me n e t w o r ki n g
K n o w l e d g e ma n a g e me n t & c o l l ab o r a t i o n
C o n t e n t c o mme rce

Innovation council
Wip r o s I n n o v a t i o n c o u n c i l i s a c o r e t e a m t h a t t a k e s i d e a s
from concept to solution. It has a unique approach that
i n v o l v e s " c r o s s i n g g a t e s " . Th u s , t h e f i r s t g a t e i s t h e i d e a g a t e
w h e r e t h e i d e a or i g i n a t e s . Th i s i s f o l l o w e d b y t h e e v a l u a t i o n
g a t e w h er e i t i s a n a l y z e d i n d e p t h . O n c e t hr o u g h t h i s g a t e , t h e
i d e a mu s t g o t hr o u g h t h e c o mm i t m e n t g a t e , w h i c h a l l o c a t e s
r e s o u r c e s f o r t h e p r o j e c t . At t h e d e v e l o p me n t g a t e , t h e pr o o f
of concept is put up and the idea is expected to bring in the
f i r s t p ur c h a s e o r d e r. O n c e t h e p r o d u c t i s l a u n c h e d , i t g o e s
t h r o u g h t h e v o l u me g a t e f r o m w h e r e i t i s a b s o r b e d i n n or ma l
business.
Advisory board
G u i d i n g Wip r o s i n n o v a t i o n i n i t i a t i v e s i s a n a d v i s o r y b o a r d
t h a t c o n s i s t s o f t o p - n o t c h a c a d e mi c i a n s , i n d u s t r y e x p e r t s a n d
l e a d i n g c o n s u l t a n t s f r o m I n d i a a n d a br o a d .

WIPRO INITIATES INNOVATION

T h e l a t e s t i ni t i a t i v e f r o m t h e Wip r o g r o u p c e n t e r s a r o u n d
i d e a s t h a t c a n e v o l v e i nt o a p o t e n t i a l b u s i n e s s o p p o r t u n i t y.
C a l l e d ` I n n o v a t i o n ' , t h e c o mp a n y ' s s t r a t e g y f o r c u l t i v a t i n g
c o r p o r a t i o n- w i d e i d e a s m a r k s t h e t h i r d c o r p or a t i o n - w i d e
e x e r c i s e a f t e r Wip r o br a n d i n g a n d Si x S i g ma i n i t i a t i v e s . I n a
planned initiative (which took two years to put together), IT
p l a y er Wip r o I n f o t e c h i s a l l s e t t o f i n e t u n e a n d u n l e a s h i t s
` I n n o v a t i o n ' pr o g r a m me t h e P h a s e G a t e P r o c e s s / A p p r o a c h a s
a n i n s t r u me n t t o e x p a n d b u s i n e s s o p p o r t u n i t i e s b a c k e d by
f r e s h i d e a s , e s p e c i a l l y i n t h e a r e a o f o ffe r i n g e n d - t o- e n d
c u s t o me r s a t i s f a c t i o n . I n t e r e s t i n g l y, Wip r o I n f o t e c h s a y s t h a t
t h i s me t h o d i s e x p e c t e d t o b e a k ey c o n t r i b u t or t o t h e
c o mp a n y ' s e ffo r t s t o s t e p u p i t s c o n s u l t i n g f o r ay i n t h e I n d i a n
a n d APAC m a r k e t . N o w t h e p r o c e s s i s d o n e a n d b o t h Wip r o
Tec h n o l o g i e s a n d Wip r o I n f o t e c h w i l l e a c h f i n e t u n e t h i s
p r o gr a mm e t o ar r i v e a t t h e i r s p e c i f i c p r o c e s s f o r i n n o v a t i o n .
It's all about finding out the latent customer needs and

c o n v e r t i n g t h e m i n t o m a r k e t a b l e s e r v i c e s , s a i d Wip r o I n f o t e c h
g e n e r a l m a n a g e r An i l K J a i n .
Wit h t h i s , Wip r o I n f o t e c h h a s p u t t o g e t h e r a 2 0 - me mb e r
special team who's sole responsibility will lie in generating
ideas based on market trends and customer requirements
w h i c h w i l l b o t h c o n t r i b u t e t o w a r d s b e t t er c u s t o m e r
s a t i s f a c t i o n a n d b e c o me a r e v e n u e - g e n er a t i n g b u s i n e s s
p r a c t i c e . Tak e f o r e x a mp l e , Wip r o I n f o t e c h ' s I T O p t i mi s a t i o n
p r a c t i c e . Th i s pr a c t i c e w h i c h i s n o w p ar t o f o u r c o n s u l t i n g
b u s i n e s s w a s a r e s u l t o f o ur I n n o v a t i o n pr o g r a m me . We
a r r i v e d a t a f o r mu l a , w h i c h c o u l d a u d i t t h e c u s t o m e r s
i n f r a s t r u c t u r e a n d o p t i mi s e i t f o r hi m. Th i s i s n o w a r e g u l ar
p a i d - f o r c o n s u l t i n g pr a c t i c e a t Wip r o I n f o t e c h , M r J a i n s a y s .
The whole team gets to work knowing fully well that a
p a r t i c u l a r pr o c e s s ma y or m a y n ot w o r k . S o t h e i n h e r e n t r i s k
e l e me n t i s f a c t o r e d i n a n d t h e t o p ma n a g e m e n t c o mm i t s
resources after understanding that.
On the specifics of the approach the entire process of
i d e a t i o n / i n n o v a t i o n i s d i vi d e d i n t o f i v e g a t e s s t a r t i n g w i t h t h e
I d e a G a t e w h er e t h e i d e a t i o n h a p p e n s . Th i s i s f o l l o w e d by t h e
E v a l u a t i o n G a t e w h e r e t h e i d e a pr o p o s e d i s p u t t h r o u g h
r i g or o u s a n a l y s i s . O n c e a n i d e a i s p a s s e d o n f r o m t h i s s t a g e ,
n e x t f o l l o w s t h e C o mm i t m e n t G a t e w h e r e t h e r e s o u r c e s t o t h e
p r o j e c t ar e c o m mi t t e d . F i n a l l y i t ' s t h e Vol u me G a t e w h e r e t h e
p r a c t i c e i s l a u n c h e d a n d b e c o me s p a r t o f t h e n or ma l .
W I P R O s VAL U E S
T h e i r v a l u e s a r e e x t r e me l y i mp o r t a n t t o t h e m a n d f o r m t h e
b e d r o c k o f t h e i r v i s i o n a n d p l a n s . Val u e s a r e a n i n t e g r a l p a r t
o f Wip r o c u l t u r e a n d p r e s e n t a c o m mo n f a c e t o o u r c u s t o me r.
T h e f o u r Wip r o v a l u e s : H u ma n Val u e s , I n t e g r i t y, I n n o v a t i v e
S o l u t i o n s a n d Val u e f o r M o n e y a r e e n c a p s u l a t e d i n t h e i r
p r o mi s e t o t h e c u s t o me r a n d i n o ur i d e n t i t y.
T h e s e v a l u e s s h a p e o u r t h i n k i n g , o ur b e h a v i o u r, o u r c u l t u r e
a n d h o w w e c o me a c r o s s t o o ur c u s t o m e r s , p a r t n e r s a n d t o t h e
w o r l d a t l a rge .

CHAPTER-6
CONCLUSION &
SUGGESTIONS

CONCLUSION
A t Wip r o S p e c t r a mi n d , o u r y e a r s o f e x p e r i e n c e w i t h t h e
w o r l d ' s l e a d i n g c o mp a n i e s h a v e h e l p e d u s u n d er s t a n d h o w
technology can help global businesses meet their needs.
Wip r o S p e c t r a mi n d S er v i c e D e l i v e r y M o d e l
F o r B P O p r o j e c t s , Wip r o f o l l o w t h e Wip r o S p e c t r a mi n d
Service Delivery Model, which is a robustly defined
f r a me w o r k t o m a n a g e t h e c o mp l e t e B P O p r o c e s s m i g r a t i o n
a n d t r a n s i t i o n m a n a g e me n t a n d h a s b e e n d e v e l o p e d b a s e d o n
t h e e x p e r i e n c e g a i n e d f r o m mi g r a t i n g mo r e t h a n 3 9 0 r e mo t e
b u s i n e s s pr o c e s s e s t o I n d i a o v e r t h e p a s t t e n y e a r s . Th i s
p r o v e n s e r v i c e t r a n s f e r p l a t f o r m i s d e s i g n e d t o e n s u r e pr o c e s s
i n t e g r i t y a n d mi n i mi z e i n h e r e n t mi g r a t i o n r i s k s .
T h e mo d e l i n c l u d e s a t r i e d a n d t e s t e d Tra n s i t i o n Too l k i t t o
s u p p o r t t r a n s i t i o n m a n a g e me n t by e n s u r i n g t h a t t h e r e i s a
d o c u me n t e d me t h o d o l o g y w i t h f o r ma t s , t o o l s , g u i d e l i n e s a n d
p a s t l e a r n i n gs i n p l a c e t o a i d t h e t r a n s i t i o n t e a m i n d e r i s k i n g t h e t r a n s i t i o n o f a c u s t o me r ' s p r o c e s s e s a n d r e d u c i n g
t h e p a i n o f mi g r a t i o n a s m u c h a s p o s s i b l e . A c o o r d i n a t e d
p r o j e c t m a n a g e m e n t s y s t e m c a p t ur e s c r i t i c a l c l i e n t
d o c u me n t a t i o n a n d i n c or p o r a t e s a n e x t e n s i v e k n o w l e d g e b a s e
t h a t a s s i s t s t h e t r a n s i t i o n m a n a g e me n t t e a m i n u n d e r s t a n d i n g ,
d u p l i c a t i n g , a n d m i g r a t i n g mi s s i o n - c r i t i c a l b u s i n e s s
processes.
T h e mo d e l h a s f o u r k ey s t a g e s , a s s h o w n i n t h e d i a gr a m b e l o w
a n d t h e o bj e c t i v e s , a c t i v i t i e s , s k i l l s a n d r e s p o n s i b i l i t i e s a t
e a c h s t a g e ar e d i ffe r e n t

SUGGESTIONS
Wit h a r e l e n t l e s s f o c u s o n q u a l i t y & pr o c e s s e s , Wip r o h a s s e t
i n t e r n a t i o n a l b e n c h ma r k s i n e x e c u t i o n e x c e l l e n c e t h a t h a s
t r a n s l a t e d i nt o m e a s u r a b l e b u s i n e s s b e n e f i t s f o r t h e i r
c u s t o me r s . Wip r o o ffe r t h e i r c l i e n t s t h e a d v a n t a g e s o f :

360-degree solutions
F r o m s t r a t e gy t o e x e c u t i o n , Wip r o h a s t h e c a p a b i l i t i e s t o
p r o v i d e t h e i r c u s t o m e r s w i t h s e a ml e s s , o n e- s t o p s o l u t i o n s . B e
i t g e t t i n g c l o s e r t o t h e i r c u s t o me r s or g e t t i n g p r o d u c t s t o
m a r k e t , Wip r o a d d r e s s t h e e n t i r e s p e c t r u m o f t e c h n o l o g y
needs.

Quality leadership
Wit h a n i n t e gr a t e d q u a l i t y a p pr o a c h o f S i x S i g ma , SE I C M M i
Level 5, SEI CMM level 5, PCMM Level 5 and ISO 9000,
Wip r o h a v e s e t i n t e r n a t i o n a l b e n c h m a r k s i n q u a l i t y. H o w e v e r,
they never lost sight of the fact that this focus on quality
m u s t u l t i ma t e l y t r a n s l a t e i n t o b e n e f i t s f o r t h e i r c u s t o m e r s :
P o s t - r e l e a s e d e f e c t s a t 0 . 2 p e r K L O C , a mo n g s t t h e l o w e s t i n
t h e i n d u s t r y 9 1 % p r o j e c t s c o mp l e t e d o n s c h e d u l e a s o p p o s e d
to an industry average of 55%
9 8 . 5% r e q u e s t s s e r v i c e d o n t i me
Pr o d u c t i v i t y ( l o c / p e r s o n
d a y ) o f 7 4% a s o p p o s e d t o a n i n d u s t r y a v e r a g e o f 5 8%

Measurable business results

T h e p r i ma r y d r i v e r f o r I T o u t s o u r c i n g i s v a l u e a n d Wip r o
f i r ml y b e l i e v e t h a t t h e d e l i v e r y o f t h i s v a l u e mu s t b e t h r o u g h
m e a s u r a b l e b u s i n e s s r e s u l t s . Wip r o h a v e c o n s i s t e n t l y
e x c e e d e d c u s t o m e r e x p e c t a t i o n s by d e l i v e r i n g o n c a l c u l a b l e
p a r a me t e r s , b e i t l o w e r c o s t s , q u i c k e r t i m e - t o- m a r k e t or
g r e a t e r pr o d u c t i v i t y .
75% faster time-to-market
35% cost savings
35% productivity enhancements

Proven track record

W h e n Wip r o t a l k s a b o u t d e l i v e r i n g v a l u e , t h e y b a c k i t w i t h a p r o v e n
track record that spans customers around the globe. Check these facts:
8 5 % c u s t o m e r a r e " m o r e t h a n s a t i s f i e d " w i t h Wip r o s e r v i c e
300
clients (50 of them are Fortune 500 companies)
Customer satisfaction index of 4.2 on 5.0
Largest order through
customer referral

WIPRO FLUID PLANS EX PANSION TO CHINA,

RUSSIA AND S.A.
E n c o u r a g e d by t h e g o o d r e s p o n s e i t h a s g e n e r a t e d s o f a r i n
c e r t a i n o v e r s e a s m a r k e t s , Wip r o F l u i d Po w e r, t h e e n g i n e e r i n g
d i v i s i o n o f Wip r o t o d ay s a i d i t w o u l d e x p a n d o p er a t i o n s t o
C h i n a , S o u t h Af r i c a a n d R u s s i a . " We a r e e x p l o r i n g s o m e
o v e r s e a s m a r k e t s l i k e So u t h Af r i c a a n d R u s s i a t o s e l l o u r
p r o d u c t s . O u r n e x t t a rge t w i l l b e C h i n a , " WF P p r e s i d e n t M
Seethapathy Rao said.
W F P, o n e t h e o l d e s t d i v i s i o n s o f i t s o l u t i o n s p r o v i d e r m a j o r
Wip r o , w a s t h e s e c o n d i n l i n e d ur i n g i t s t r a n s f o r ma t i o n f r o m a
c o n s u me r d ur a b l e c o mp a n y t o i t ma j o r. I t i s I n d i a ' s t o p f l u i d
p o w e r c o mp a n y w i t h a l e a d e r s h i p p o s i t i o n i n h y d r a u l i c
c y l i n d e r s a n d t r u c k t i p p i n g s y s t e m s . Th e y a r e a l r e a dy
e x p o r t i n g t h e b u l k o f o ur p r o d u c t s t o J a p a n , Th a i l a n d a n d
s o me o t h e r c o u n t r i e s . As p ar t o f t h e s p e c i a l e mp h a s i s o n
e x p o r t s w e ar e a l s o e x p l o r i n g n e w m a r k e t s , " t h e pr e s i d e n t
said.
R a o s a i d t h e di v i s i o n w a s n o w c o n t r i b u t i n g o v e r R s 1 0 0 cr o r e
i n t h e t o t a l t ur n o v e r o f Wip r o . Ab o u t f i v e p e r c e n t o f t hi s
c a me f r o m e x p o r t s . Th e y h o p e t h a t t h e s h a r e o f e x p o r t s i n o u r
t o t a l t u r n o v er w i l l b e o v e r 1 5 p e r c e n t d u r i n g t h e n e x t 1 8
m o n t h s . R a o s a i d WF P w a s p er h a p s t h e o n l y c o mp a n y i n t h e
f l u i d p o w e r b u s i n e s s i n I n d i a t o h a v e a s t r o n g i n- h o u s e d e s i g n
c e n t r e b a c k e d u p by a c o mp r e h e n s i v e a n d mo d e r n
m a n u f a c t u r i n g b a s e s u p p o r t e d by e x t e n s i v e q u a l i t y sy s t e ms
and an all-India support network of sales and service.

BIBLIOGRAPHY
BOOKS:-

K o t h a r i , C . R . R e s e a rch M e t h o d o l gy, 3 r d E d i t i o n , 1 9 9 7 ,
Vika s P u b l i c a t i o n H o u s e P vt . L t d . , N e w D e l hi .

Web s i t e s : -

w w w.w i p rot e c h n o l o g i e s . c o m
w w w.i n d i a b u l l s . c o m
w w w.i ci c i d i rec t . c o m