“Managing the Consumer Centric


39 Annual Conference
July 17-20, 2016
Orlando, FL

The conference sessions will include: Mobile POS Hardware and Software. with the sessions. Board of Directors and I are excited to invite you to the 39th annual IRUG conference. Please plan to join me and your peers. Omni-Chanel. Guest Speakers: Industry experts will address how Technology has fundamentally changed the way customers shop. Grocery. Couponing. to former members. Unified Commerce. and personalized experience across all channels. Twenty Five Elective Sessions: Hosted and presented by your fellow retail and associate members and Industry Experts. Big data.20 for the 39 annual conference. and networking events put together by retailers for retailers with sessions specifically focused for all segments of the retail enterprise. The Shopping Experience. with content. Michael Sachar President . share. and Finance are encouraged to attend. Remember. at the Hilton Orlando Lake Buena Vista. Regards. Fresh item management. Data and Cyber Security along with the successful EMV/Payments Advisory Council dramatically enhancing the content of the conference. Mobile Wallet. the retail member: Five Super Sessions: panels will feature retailers and outside experts. POS. learn. Cyber Security. along with Wednesday’s four Focus Groups presented by the advisory councils consisting of 24 elective and panel sessions focused on Payments. EMV/chip Technology Migration. Focus on Specialty: a broad range of topics from main tent presentations. Retail representation from IT. Alternative Payments. the specialty retailer will not want to miss this event. format.that is. focusing on: The Point of Sale. This year’s theme “Managing the Customer Centric Transformation” will offer insights. Payment. IRUG is all about YOU. super sessions. Security. and join us for what promises to be a most rewarding and enlightening experience! We hope to see you there. Cross Channel Insights. OmniChannel. July 17 . information and transformation strategies to help retailers compete successfully in today's changing competitive environment. the MEMBER – So come RELAX. Social Media and the New Generation Retail Consumer. As a member you know that IRUG is one of the last true remaining user groups. Omni-Chanel and Security. A special welcome back. Consumers demand an increasingly efficient. and breakout sessions. because of vendor changes – IRUG is now an OPEN th th th networking event. We have listened to your feedback and thus the Conference program will include the topics that are most important to you. Loyalty and Promotions. Here is a sampling of what is in store for you. 2016’s number one priorities for retail IT will be discussed across the entire conference so more Retailers can participate in this critical topic. We have been busy transforming the conference to be the must attend Retail Enterprise Solution Conference with the addition of three new Advisory Councils: POS Evolution. The International Retail User Group.Dear IRUG Members. driving change across the entire retail enterprise. SECURITY and MOBILE. Customers are increasingly 'instrumented' -. comfortable with using multiple kinds of devices and channels to buy what they want. This year’s conference has lined up a diverse and robust variety of compelling speakers and presentations all focusing on the Learning – Sharing experience. and Cyber Security all with a Mobile thread and the customer experience including today’s Specialty store needs. consistent. Store Operations.

.... click on the “Book Orlando Shuttle Now” box then enter the code 522643563 in the “Promo Code” box provided in the lower left corner. early bird by April 15..........Conference Information International Retail User Group 39th Annual Conference Date: July 17-20.. Download the coupon from our website......... Shuttle Service: Mears Transportation is offering a discount coupon for $4 off the regular round trip price of $37..intrug. There are no resort services fee for guests booked under the group room block..mears. Hotel Parking: Self parking: $17.00... Valet parking: $22.. $ 95 per person Omni-Channel Focus Group: .. Call the Hilton central reservations at 800-782-4414 and reference the group’s “iru” code to expedite processing... Conference Attire: Business casual attire is appropriate for all functions....$195 per person Hotel Accommodations and Meals: Room reservations and hotel charges.... Meeting rooms tend to be cool..00. Travel and hotel expenses are the responsibility of attendees. Hotel reservations must be made by June 24.. $ 95 per person Data/Cyber Security Focus Group: .......intrug. 2016 $ 895 per person . 2016 $ 695 per person ....org or return enclosed conference registration form........... You MUST present a hard copy of this coupon or the online confirmation upon check-in at the Mears ticket counter.. Plan to allow three hours prior to your flight time for your transfer to the airport. proceed to one of the Mears Motor Shuttle ticket counters located on LEVEL 1 and present this coupon to receive your ticket. 2016 $ 795 per person ...... on-site registration Focus Groups: EMV Focus Group: .. $ 595 per person .. however. $ 95 per person POS Evolution Focus Group: .... You can book online! To receive your online discount.. Advance reservations are recommended.. For online reservations go to https://resweb..... A 50% refund between June 15th and July 15th.. including food and beverage costs (except for scheduled events) are the responsibility of the attendees... The shuttle departs from the airport approximately every 30 minutes and may make multiple stops before reaching your hotel. 2016.. after June 3... 2016... $ 95 per person Fccus Group ONLY: ... by June 3.. please go to www.. Return reservations are required and must be made at least 24 hours’ prior to flight departure time by calling our reservation number at 407-423-5566.... 2016 Location: Hilton Orlando Lake Buena Vista Orlando..com/go/IRUG39thAnnual or visit our website at www....... No refunds after July 15...... replacements for registrants may be made at any time without penalty.. .. Ground Transportation: Estimated taxi fee $55 (one way)..... The group has reserved a discounted block of rooms at the Hilton Orlando Lake Buena Vista at the rate of $159. A complete refund of registration fees will be issued if received by June 15. Upon your arrival at Orlando International Airport.. Complimentary in-room high speed internet access for all attendees.. Registration Fees: Registration fees include all meeting materials and food and beverage for all scheduled events.......com........org. FL Registration: Register online at www....... Cancellation Policy: All cancellations must be received in writing. so bring a light jacket or sweater to ensure your comfort.passkey........ After June 24th is subject to availability......... Click on the Hilton logo on the Conference page.

Focus Group ONLY (choose one): $125 $125 $125 $125 $195 1 2 3 4 Name: ____________________________________ email: ______________________      Name: ____________________________________ email: ______________________      Name: ____________________________________ email: ______________________      Name: ____________________________________ email: ______________________      Conference Registration fees: Number attending: _______ x $ 595 = $ ___________ by April 15. State: _________________________________________ Zip: ______________________________ Telephone: (________) _______________________________ email: ______________________________ Conference Attendee(s): Name: ________________________________________________ email: ________________________ Title: __________________________________________________ Name: ________________________________________________ email: ________________________ Title: __________________________________________________ Name: ________________________________________________ email: ________________________ Title: __________________________________________________ Focus Group Attendee(s): 1. Omni-Channel Focus Group: 4.Conference Registration Form International Retail User Group 39th Annual Conference Organization Name: _____________________________________________________________________ Address: ______________________________________________________________________________ City. 2016 Number attending: _______ x $ 795 = $ ___________ after June 3. Data & Cyber Security Focus Group: 3. 2016 Number attending: _______ x $ 695 = $ ___________ by June 3. POS Evolution Focus Group: 5. EMV/Payments Mobile Focus Group: 2. 2016 Focus Group registration fees: Number attending EMV/Payments Mobile Focus Group: ______ x $ 125 = $ ____________ Number attending Data & Cyber Security Focus Group: ______ x $ 125 = $ ____________ Number attending Omni-Channel Focus Group: ______ x $ 125 = $ ____________ Number attending POS Evolution Focus Group: ______ x $ 125 = $ ____________ Number attending Focus Group ONLY: Total Fees : ______ x $ 195 = $ ____________ $ ______________ 5 .

OH 44149 .S. Fax to 440.238.6698  MasterCard payment  Make payable to: International Retail User Group  VISA payment   AMEX payment Acct.org Mail to: International Retail User Group 8421 Lorraine Drive Strongsville.PAYMENT INFORMATION: Pay now Method of Payment: Pay later by June 1st  Check enclosed (U. funds only). _________________________________________________ Exp.238. No. Date _________________ Name on card (please print) _________________________________ Total charged $ _____________ Fax to: 440.  Registration form sent by FAX.6698 Email: djones@intrug.

International Retail User Group 8:45 am – 9:15 am Keynote Speaker: Social Medial for the Future of Retail speaker: Martin Brossman 9:15 am – 10:15 am Retail Security Breaches Update .11:30 am Super Session: Security Risks in Today's Retail Environment speaker: Data & Cyber Security Advisory Council Super Session: POS Evolutions in Today's Technology Savvy Shopper speaker: POS Evolution Advisory Council 11:30 am .Agenda International Retail User Group 39th Annual Conference "Managing the Consumer Centric Transformation" Sunday .10:30 am Break 10:30 am . Omni Channel & Payments Speakers: POS. 2016 7:30 am – 8:00 am Continental Breakfast 8:00 am – 8:30 am Retail Speaker Mobility to Digital Customer Experience 8:30 am – 9:00 am Retail Speaker Omni-Channel Experience 9:00 am – 10:00 am 10:00 am – 10:15 am 10:00 am – 10:15 am 10:15 am – 11:15 am 11:15 am – 1:45 pm 12:00 pm .POS. Security. Omni Chanel & Payments Advisory Councils 2016 Retail Innovation Award Refreshment Break Super Session: Grocery Technology that Will Make or Break the Customer Experience Exhibit Hall Open Lunch in Exhibit Hall Lunch & Learn .1:45 pm Exhibit Hall Open 12:00 pm – 1:00 pm Lunch in Exhibit Hall 1:45 pm – 2:30 pm Elective Sessions A (5-6 concurrent) (sessions to be scheduled) 2:45 pm – 3:30 pm Elective Sessions B (5-6 concurrent) 3:45 pm – 4:45 pm Super Session: Omni Channel speaker: Omni Channel Advisory Council 4:30 pm – 7:00 pm Exhibit Hall Open 5:00 pm – 7:00 pm Reception in Exhibit Hall Tuesday .July 19.July 17.What's Happening and How to Prevent It speaker: Federal Bureau of Investigation 10:15 am .1:00 pm Super Session: The Mobile Experience .Birds of a Feather . Security. 2016 8:00 am – 8:30 am Continental Breakfast 7:30 am – 5:00 pm Registration 8:30 am – 8:40 am Welcome Michael Sachar. President.July 18. 2016 3:00 pm – 3:30 pm Associate Meeting 4:00 pm – 7:00 pm Registration 4:30 pm – 5:30 pm 1st Time Attendees Opening Reception 5:00 pm – 7:00 pm Monday .

2:45 pm Elective Session 3:00 pm .July 20.Advisory Group Sessions 1:00 pm .11:30 am Focus Groups: (4 concurrent) Omni-Channel Focus Group sponsor: Omni-Channel Advisory Council Data & Cyber Security Focus Group sponsor: Data & Cyber Security Focus Group EMV/Payments Mobile Focus Group sponsor: EMV/Payments Mobile Focus Group POS Evolution Focus Group sponsor: POS Evolution Advisory Council 11:30 pm .3:45 pm Panel Session 4:00 pm .6:30 pm .2:30 pm Elective Sessions C (5-6 concurrent) (sessions to be scheduled) 2:45 pm .Agenda 1:45 pm .Advisory Group Sessions Elective technical work shop 2:00 pm .7:00 pm 4:30 pm .4:30 pm Elective Sessions E (5-6 concurrent) 4:30 pm – 7:00 pm Exhibit Hall Open Prize Drawing in exhibit hall 4:30 pm – 7:00 pm Reception in Exhibit Hall Meet and Greet Advisory Council Members Wednesday .1:45 pm 11:00 am .Advisory Group Sessions EMV/Payments .4:45 pm Conference & Focus Group Day Closing note: this agenda is subject to change Exhibit Hall Hours Monday Tuesday 11:30 am .12:30 pm 1:00 pm .3:30 pm Elective Sessions D (5-6 concurrent) 3:45 pm .1:45 pm 4:30 pm .4:30 pm Open Discussion Advisory Council Post Conference WebEx 4:40 pm .1:45 pm Omni Chanel .4:45 pm Lunch Focus Groups: (4 concurrent) POS Evolution . 2016 8:00 am – 8:30 am Continental Breakfast 8:30 am – 9:00 am Associate Member Meeting / 2016 Booth selection 8:30 am – 9:00 am User Group Business Meeting / Election of Directors 2016-2017 Election of Associate Liaison 2016-2017 Grand Prize Drawing 9:15 am .Advisory Group Sessions Data and Cyber Security .

and the Everglades. located just steps from exciting theme parks and popular tourist attractions. Convention attendees will enjoy proximity to the Orlando Orange County Convention Center – only 10 minutes away. Unwind with a movie in your stylish guest room and stay in touch with internet access at this Official Walt Disney World® Hotel.ORLANDO RESORT HOTEL LOCATED IN THE WALT DISNEY WORLD® RESORT Stay at Hilton Orlando Lake Buena Vista. Hilton Orlando Lake Buena Vista offers a convenient location directly across from Disney Springs™ – a truly amazing place with an eclectic mix of unique boutiques. There are four fascinating neighborhoods filled with so much to discover. remember to explore all that Central Florida has to offer. Take advantage of easy access to Port Canaveral and much more. . they’ll pull you from one to the next. Set amid 23 beautifully landscaped acres. Kennedy Space Center. one-of-a-kind eateries and jaw-dropping entertainment that will have you wondering where the day went. and you'll be within walking distance to Disney Springs™. including Florida's world-famous beaches on both the Atlantic and Gulf coasts. Shuttle transportation to Disney Theme Parks is included in your stay. LEGOLAND®. located in the Walt Disney World® Resort. Upgrade to a spacious suite with separate living and sleeping area – ideal for families and entertaining friends. Enjoy complimentary transportation to and from all Walt Disney World® Theme Parks. including:  Magic Kingdom® Park  Disney's Animal Kingdom® Theme Park  Epcot®  Disney's Hollywood Studios® While you're in town. Experience a relaxing retreat within walking distance to Disney Springs™. Enjoy our Disney Character Breakfast on Sundays at Covington Mill.

Guests at our hotel also receive exceptional benefits for staying at an Official Walt Disney World® Hotel: ®  Complimentary shuttle service to Walt Disney World Theme Parks. please call the Disney Golf Reservations Center at 407-939-4653. entertainment and shopping SUNDAY DISNEY CHARACTER BREAKF AST AT COVINGTON MILL On Sundays. . complete with a made-to-order omelet station and waffles shaped like a very special Disney friend! When you book your stay at Hilton Orlando Lake Buena Vista. featuring exclusive discounts and specials on dining.Magic Kingdom® Park. located inside Hilton Orlando Lake Buena Vista. located inside the hotel for a Disney Character Breakfast in Orlando. take the kids to Covington Mill. located in the Walt Disney World® Resort. Enjoy a refreshing drink and light snack in the inviting John T's Lounge. Stay active in the 24-hour fitness center. and swim laps in the two heated outdoor pools.clubs for $20 per set. Sip a cocktail at the Rum Largo Poolside Bar and Café and savor innovative Italian cuisine at Andiamo Italian Bistro. home to Orlando's most popular theme parks . or visit the official Disney Golf website  Disney Merchandise store located inside the hotel  The ability to book advance dining and dinner show reservations for all restaurants across the Walt Disney World®Resort  A Disney Springs™ Deals booklet. Disney's Animal Kingdom® Theme Park. Make use of the 24-hour business center complete with modern business amenities. and rental shoes are complimentary (regularly $50 and $10. two Disney Water Parks and Disney Springs™  Skipping the ticket line by conveniently purchasing Disney tickets online or at the hotel front desk  Disney Golf benefits:  Advance golf tee times and discounts off the regular rack rate green fees at all Walt Disney World® Golf courses  Discount golf rental equipment . we invite you to start your day off right and help yourself to Covington Mill's à la carte menu or breakfast buffet boasting an endless assortment of hot and cold items. Disney's Hollywood Studios®.hosted from 8:30 am to 11:00 am. This is a great opportunity to get autographs and take pictures with your favorite Disney friends! The kids will love this unforgettable breakfast. On Sundays. respectively)  Book tee times up to 90 days in advance (normally the public can only book up to 60 days in advance)  Pre-round range balls are included  For more information. and two Disney Water Parks. distributed at check-in. This is a great opportunity to get autographs and take pictures with your favorite Disney friends. take the kids to Covington Mill. Sample delicious Japanese cuisine at the Benihana Steakhouse and Sushi. Hilton Orlando Lake Buena Vista is an Official Walt Disney World® Hotel.Choose from a variety of amazing dining options. for our Disney Character Breakfast in Orlando .Epcot®.

Covington Mill offers personalized service in a relaxed atmosphere. refresh and reconnect.a truly amazing place.seasonal fruit and freshly baked pastries. it's a cut above the rest. To make your getaway even more convenient. is located within easy walking distance toDisney Springs™ . you could wind up at an extravagant restaurant with an atmosphere as rare as the steaks. It's the perfect place to connect with all the things you love.they'll pull you from one to the next. When catching a spontaneous afternoon show. The Landing Ease into the charming rustic vibe of this welcoming waterside district filled with one-of-a-kind boutique shops. On Sunday. Town Center Stroll the day away shopping up and down the old Mediterranean-inspired Floridian streets. For our health-conscious patrons. The wharf-side eateries offer everything from artisanal cocktails crafted at the edge of your stage-side table to a sushi bar so fresh. Whether dining indoors or enjoying the Florida sunshine on our terrace. DISNEY SPRINGS™ ENTERTAINMENT. an Official Walt Disney World Hotel. shuttle transportation is also available for all guests to/from Disney Springs™. Our four fascinating neighborhoods are filled with so much to discover . one-of-a-kind eateries and jawdropping entertainment will have you wondering where the day went. From big-name brands to rare finds. This eclectic mix of unique boutiques. we are pleased to also offer numerous heart-healthy menu selections. . Explore unique boutiques and one-of-a-kind flagship stores. especially each other. SHOPPING & DINING A dessert-first brunch can quickly lead to your new pair of go-to boots. you'll discover this playful promenade is the perfect place to relax. treat yourself and the kids to a Disney Character Breakfast in Orlando for a memorable experience for the whole family! DISNEY SPRINGS™ RESORT AREA HOTEL – ORLANDO ® Hilton Orlando Lake Buena Vista.

Marketplace From amazing crystal glass coaches to sportswear with a Disney flair. SHUTTLE TRANSPORTATION TO DISNEY THEME PARKS Included in your stay. . it'll ignite your senses and evoke your wild side. the Marketplace is one of the hippest Disney shopping experiences around. but at night. West Side Welcome to a neighborhood with a vibe all its own. Here. here you'll find the world's largest collection of Disney merchandise from totally classic to truly unique. Hilton Orlando Lake Buena Vista offers continuous transportation to and from Walt Disney World® Theme Parks and Disney Springs™. Shuttle transportation begins one hour prior to park opening and ends two hours after park closing. From a sophisticated art gallery to a candy store that's just goofy. Daytime is filled with fun. the air is mixed with the sound of applause for worldrenowned entertainment and the tempting aromas of treats to be discovered.