Linda LaCour

5102 Shoregate Drive

Garland, TX 75043
Ph: 513 693-1941
llcarroll2000@yahoo.com

Objective:
Seeking a position as the administration-receptionist in your department that rewards loyalty, hard work,
dependability and positive results in the team environment.

Experience Summary:
• Excellent interpersonal skills, office etiquette and phone manners
• In-depth receptionist skills.
• Deep ability to compile information and prepare reports.
• Received phone calls, determined the nature of the calls and directed callers to the appropriate
department.
• Successfully arranged appointments between clients and employees.
• Responsible for typing memos, reports and other correspondence.
• Took detailed messages for person called upon, including name, time of call and nature of business.
• Received and distributed mail and messages to appropriate departments and employees.
• Strong work ethic and superior interpersonal, customer service and communication skills.
• Outstanding time management skills that allow for the multi-tasking of all responsibilities.
• Maintained a Top Secret clearance.
• Excellent ability to solve problems.
Work Experiences:
Customer Service Support for CompuCom, contracted thru Insight Global Irving, TX 02/2010– 04/2010
• Attended phone calls from customers, to provide them with corrected and courteous solutions for their
problems.
• Documented tickets with completed and accurate information.
• Actively participate in regular administrative support team meetings.
• Support Microsoft Office 2003 and 2007.
Receptionist/Customer Service Support for U.S. Army Corps of Engineers /APEX Cincinnati, OH 3/2009–
02/2010
• Provide administrative support to a division executive.
• Ensure that deadlines are met and appointments are kept on schedule.
• Sets-up meetings, to include conference room reservation availability including set up & clean up.
• Prepare and distribute correspondence such as memos, letters, reports and keeps current executive
contact list.
• Open and prioritize incoming mail.
Administration/Customer Service support for Promeroy IT Solutions Hebron, KY 08/2008 - 03/2009
• Answer/announce executive calls and/or directs inquiries as needed to appropriate person
• Welcome and disseminate information to internal/external contacts, either in person, by telephone, e-
mail.
• Provide telephone back-up for executive leadership team on an ad hoc basis.
• Actively participate in regular administrative support team meetings.
• Setup key fobs for the users
• Work with Microsoft Office Products (Word, Excel, Access, Outlook, Power Point)

U.S Navy 11/1985 – 04/2006

Information Technician IT2
United States Navy, Selfridge ANGB, MI
Active and Reserve Duty
• Performed as Watch Supervisor over six to eight personnel.
• Microsoft Office Products (Word, Excel, Access, Outlook, Power Point)
• Customer Service Support
• Help desk ticket system
 • Desk Side Support (Applications and Software)

TECHNICAL SKILLS
OPERATING SYSTEMS:
Windows XP/Vista, 7 Home Edition and 2003, Macintosh, Novell, and UNIX.
HARDWARES:
Calculators, Copier, and Fax machine.
Typed 65 wpm.

SOFTWARES:
MS Office Suites: Word, Excel, PowerPoint, Project, Outlook, Access and Internet Explorer,
Lotus Notes, Remedy, Netscape, Mainframe, VPN/RSA, Visio Studio, Front Page, Adobe Products,
Attachmate, Blackberry Wireless, Easy CD Pro, DOS, WinZip and Support VTC (Video Telecommunications
Conference).

EDUCATION:
Attended DeVry University for Business Administration, located in Irving, TX.

Certificates and Licenses:

Communications System Manager US Navy-Certification-07/2005
Department of Defense Information Assurance US, Department of the Navy US, Certification 08/2006
Telecommunications Specialist, Class A, at Naval Training Center San Diego, CA-05/1985