Windows XP users Insert the Windows XP bootable CD into the computer.

When prompted to press any key to boot from the CD, press any key. Once in the Windows XP setup menu press the "R" key to repair Windows. Log into your Windows installation by pressing the "1" key and pressing enter. You will then be prompted for your administrator password, enter that password. Copy the below two files to the root directory of the primary hard disk. In the below example we are copying these files from the CD-ROM drive letter, which in this case is "e." This letter may be different on your computer. copy e:\i386\ntldr c:\ copy e:\i386\ c:\ Once both of these files have been successfully copied, remove the CD from the c omputer and reboot. Misconfiguration with the boot.ini file Edit the boot.ini on the root directory of the hard disk drive and verify that i t is pointing to the correct location of your Windows operating system and that the partitions are properly defined. Additional information about the boot.ini c an be found on document CH000492. Attempting to upgrade from a Windows 95, 98, or ME computer that is using FAT32 If you are getting this error message while you are attempting to upgrade to Win dows 2000 or Windows XP from Windows 95, Windows 98, or Windows ME running FAT32 please try the below recommendations. Boot the computer with a Windows 95, Windows 98 or Windows ME bootable diskette. At the A:\> prompt type: sys c: <press enter> After pressing enter you should receive the "System Transferred" message. Once t his has been completed remove the floppy diskette and reboot the computer. New hard disk drive being added If you are attempting to add a new hard disk drive to the computer make sure tha t drive is a blank drive. Adding a new hard disk drive to a computer that alread y has Windows installed on it may cause the NTLDR error to occur. If you are unsure if the new drive is blank or not try booting from a bootable d iskette and format the new hard disk drive. Corrupt boot sector / master boot record It's possible your computer's hard disk drive may have a corrupt boot sector and /or master boot record. These can be repaired through the Microsoft Windows Reco very console by running the fixboot and fixmbr commands. Additional information and help in getting into the Microsoft Windows Recovery c onsole can be found on document CH000627. Seriously corrupted version of Windows 2000 or Windows XP If you have tried each of the above recommendations that apply to your situation

and you continue to experience this issue it is possible you may have a serious ly corrupted version of Microsoft Windows. Therefore we would recommend you rein stall Microsoft Windows 2000 and Windows XP. If you are encountering this issue during your setup you may wish to completely erase your computer hard disk drive and all of its existing data and then instal l Microsoft Windows 2000 / Windows XP. Additional information about erasing the computer and starting over can be found on document CH000186. Loose or Faulty IDE/EIDE hard disk drive cable This issue has been known to be caused by a loose or fault IDE/EIDE cable. If th e above recommendation does not resolve your issue and your computer hard disk d rive is using an IDE or EIDE interface. Verify the computer hard disk drive cabl e is firmly connected by disconnected and reconnecting the cable. If the issue continues it is also a possibility that the computer has a faulty c able, try replacing the hard disk drive cable with another cable and/or a new ca ble

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